7-Attachment E - Technical Criteria.pdf

Attachment E – Technical Criteria

For ease of evaluation, the proposals must provide a point-by-point response, addressing in detail each area of the evaluation criteria, including addressing how the point-by-point response addresses the issues discussed in this RFP. The criteria are not intended to limit a proposal's content or exclude any relevant or essential data. Offerors are at liberty and are encouraged to expand upon the criteria to demonstrate the Offeror’s capability to provide the State with a solution.

Minimum Mandatory Requirements

• Offeror confirms they are currently licensed as an armored car company in the State of Utah and all personnel meet all required state and federal licensing standards, including the authorization to carry a firearm, as required by the Utah Division of Occupational and Professional Licensing

(DOPL)?

• Offeror confirms they understand Attachment A - Standard Terms & Conditions are the applicable terms if vendor proposal does not include any Value Add - Smart Safe options.

• Offeror confirms their understanding that if proposal includes value-add options including Smart Safe, Attachment B will be the applicable terms and conditions.

• Offeror confirms they understand if proposal includes Smart Safe options, GovRamp authorization status is required per 3.3 in Attachment C - Scope of Work

Scoring Criteria

1. Security & Operations Plan (200 Points Possible)

• Describe your comprehensive security plan for the pickup, transport, and delivery of cash and valuables. Include details on your chain-of-custody protocols, vault security, and how you handle discrepancies or loss.

• Explain your vehicle maintenance and fleet management plan. How do you ensure all vehicles are in good working order and equipped with necessary security features

• Detail your contingency and disaster recovery plan. How would you maintain service and secure assets during an unexpected event such as a natural disaster, major traffic disruption, or a vehicle breakdown?

2. Personnel & Training (200 Points Possible)

• Describe your process for vetting, screening, and hiring security personnel. What background checks, licensing requirements, and drug testing do you conduct?

• Provide an overview of your training program for drivers and guards. What specific training do they receive on secure handling of deposits, defensive driving, and de-escalation techniques?

• How do you ensure all personnel are licensed to carry a firearm and meet all state and federal requirements? Confirm your familiarity with and adherence to the Utah Division of Occupational and Professional Licensing (DOPL) requirements.

Attachment E – Technical Criteria

3. Reporting (200 Points Possible)

• Describe your reporting capabilities.

• Provide a sample of a typical monthly or weekly report that details pickup times, delivery confirmations, and any service exceptions.

4. Customer Service & Account Management (200 Points Possible)

• Describe your customer service structure. Who would be the primary point of contact for a new agency onboarding to the service?

• Explain your process for addressing customer complaints, billing inquiries, or missed pickups. What is your guaranteed response time for critical issues?

• How do you accommodate agencies with unique or remote location needs?

• Describe your approach to working with a new user to establish a customized service plan/schedule.

Technical & Cost Scoring Summary:

Criteria 1 Security & Operations Plan: Points Possible – 200 Criteria 2 Personnel & Training: Points Possible – 200 Criteria 3 Reporting: Points Possible – 200 Criteria 4 Customer Service & Account Management: Points Possible – 200

Total Points Possible via Technical Criteria = 800 Total Points Possible via Cost = 200 Total Points Possible = 1,000