Customer Satisfaction Survey.docx
DOCX document 13 KB Posted
- Solicitation number
- 697DCK-20-R-00322
About this file
This document contains a customer satisfaction survey and details of a federal contract opportunity for janitorial services. The survey seeks feedback on a contractor's performance from customers at a Miami FAA facility by September 28th, to be considered in an evaluation. The federal contract opportunity is a solicitation for consolidated janitorial services at Tampa, Fort Myers, Sarasota and Clearwater/St. Petersburg FAA sites. Interested vendors must submit questions by September 11th and final proposals by October 2nd. The opportunity is issued by the Department of Transportation Federal Aviation Administration Southwestern Region. Services required and response dates are outlined, to aid vendors in preparing competitive bids for this contract.
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Other files
| File | Type | Posted |
|---|---|---|
| Additional answer to vendor questions 10-07-20.docx | DOCX document | |
| 697DCK-20-R-00322 amendment 0004.pdf | ||
| 697DCK-20-R-00322 Amendment 0003.pdf | ||
| Answers to vendor questions 9-30-20.docx | DOCX document | |
| SOW 9-30-20.pdf | ||
| 697DCK-20-R-00322 amendment 0001.pdf | ||
| Sarasota main building.pdf | ||
| MAIN FLOOR (Tampa).pdf | ||
| BASEMENT (Tampa).pdf | ||
| Sarasota ATCT Walkthrough.pptx | PPTX presentation | |
| RSW (Ft Myers) Janitorial Power Point.pptx | PPTX presentation | |
| Sarasota (SRQ) ATCT CAB.pdf | ||
| Facility Walk Through (Tampa).pptx | PPTX presentation | |
| Page Field (Ft Myers) Janitorial Power Point_.pptx | PPTX presentation | |
| 697DCK-20-R-00322 amendment 0002.pdf | ||
| St Pete Walkthrough.pptx | PPTX presentation | |
| St Pete Layout.pdf | ||
| Sarasota 7th floor.pdf | ||
| WD 2015-4572 (Hernando Hillsborough Pasco Pinellas counties) Rev 11 12-23-19.pdf | ||
| SOW.pdf | ||
| 697DCK-20-R-00322.pdf | ||
| WD 2015-4529 (Lee County) Rev. 10 12-23-19.pdf | ||
| Site visit schedule and registration.docx | DOCX document |
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Text version
RFO # 697DCK-20-R-00322 Janitorial services at Miami FAA facilities
Customer Satisfaction Survey Date: 9-3-20
(Name of vendor) is submitting a proposal on a Federal Aviation Administration solicitation and provided your name as a customer reference. Part of our evaluations process requires information on the firm’s past performance. Your input is important to us. Please reply by Monday, September 28 at 05:00pm Eastern for inclusion of this evaluation. Your assistance is greatly appreciated.
Please rate your current level of satisfaction with the overall service performance of this contractor:
______Excellent (5) ______Very Good (4) ______Good (3) ____Needs Improvement (2)
______Unacceptable (1)
Comments: _______________________________________________________________
How quickly does this contractor respond to your needs, requests, or complaints?
______Excellent (5) ______Very Good (4) ______Good (3) ______Needs Improvement (2)
____Unacceptable (1)
Comments:
How would you rate the problem solving capabilities and follow-up of this contractor’s Operations Management?
______Excellent (5) ______Very Good (4) ______Good (3) ______Needs Improvement (2)
_____Unacceptable (1)
Comments: _____________________________________________________________________
Would you be pleased to see this contractor awarded another contract at your facility for the same service?
_______Yes ______ No_____________________________________________________________________
Organization Name: ________________________________ Date: __________________
Contact: _________________________________________________
Phone #: ________________________________________________
File details come from the government source that posted it. Updated .