697DCK-25-R-00041_SOW Janitorial ITO KOA and OGG_4-10-25.pdf

STATEMENT OF WORK

JANITORIAL SERVICES

Federal Avia on Administra on Opera onal Facili es

TABLE OF CONTENTS

1 GENERAL

1.1 SCOPE OF WORK

1.2 SITE LOCATIONS

1.3 PERSONNEL

1.4 QUALITY CONTROL

1.5 PHYSICAL SECURITY

1.6 WORK SCHEDULE AND ACCESS TO WORKPLACE

1.7 CONSERVATION OF UTILITIES

1.8 LOST AND FOUND PROPERTY

1.9 SAFETY

1.10 STORAGE SPACE AND JANITOR'S CLOSETS

2 DEFINITIONS

2.1 TERMINOLOGY

3 TASK DESCRIPTIONS

3.1 WASTE/RECYCLE RECEPTACLES

3.2 POLICING GROUNDS

3.3 SMOKING RECEPTACLES

3.4 SURFACE DUSTING AND CLEANING

3.5 WINDOWS AND WINDOW COVERINGS

3.6 CARPETED FLOORS, TILES, RUGS, AND MATS

3.7 UNCARPETED FLOORS

3.8 STAIRWELLS/ELEVATORS/HANDICAP LIFTS

3.9 RESTROOMS, SHOWERS, AND LOCKER ROOMS

3.10 DRINKING FOUNTAINS

3.11 LACTATION ROOMS, KITCHEN AREAS, BREAKROOMS, & QUEUE LINES (Areas for food prep & consump on, excluding contracted commercial kitchens)

13 3.12 WELLNESS CENTERS

14 3.13 OPERATIONAL AREAS

............................................................................................................................................ 14 3.14 BLOOD AND

BODILY FLUIDS

4 GOVERNMENT–FURNISHED PROPERTY

4.1 GENERAL

4.2 FACILITIES

4.3 SERVICES

5 CONTRACTOR-FURNISHED ITEMS AND SERVICES

5.1 GENERAL

5.1 QUALITY STANDARDS OF EQUIPMENT

5.2 SUPPLIES

5.3 CONTRACTOR DELIVERABLES

6 CONTRACT ADMINISTRATION DATA

6.1 APPROVALS

6.2 INTERFERENCE WITH BUSINESS

6.3 OTHER CONTRACTS

6.4 CORRESPONDENCE

1 GENERAL

1.1 SCOPE OF WORK

1.1.1 The Contractor must provide all personnel, equipment, tools, materials, supervision, and services necessary to perform Janitorial Services as specified herein for the Federal Avia on Administra on (FAA) Facili es as specified in the a ached Appendix/Appendices.

1.1.2 As stated herein, when reference is made to the Contrac ng Officer's Representa ve (COR), defer to the

Contrac ng Officer (CO) when the COR is absent, unreachable, or otherwise unavailable.

1.1.3 The Contractor must schedule and perform all requirements listed in the Statement of Work (SOW). Only tasks listed in the SOW are to be performed. The standards defined and the frequencies listed are minimum standards and frequencies that must be maintained. Addi onally, the Contractor is responsible for all administra ve requirements as noted herein.

1.2 SITE LOCATIONS

1.2.1 A list of all facili es covered by this SOW to include specific building informa on is provided in the Appendices a ached hereto.

1.3 PERSONNEL

1.3.1 Contract Manager. The Contractor must provide a Contract Manager, who must be responsible for the performance of the work. The name and contact informa on of this person and any alternate(s) who must act for the Contractor when the manager is absent must be designated in wri ng to the CO prior to contract start date. The manager must not rely on the COR to remind him/her of reports, schedules, etc. that are due.

Contract Managers must be knowledgeable in the safe use and storage of chemicals, cleaning compounds, and equipment opera on.

1.3.1.1 The Contract Manager or alternate must have full authority to act for the Contractor on all contract ma ers rela ng to daily opera on of this contract.

1.3.1.2 The Contract Manager or alternate must be available within 1 calendar day to meet at the facility with

Government personnel designated by the CO to discuss situa ons.

1.3.2 Employees.

1.3.2.1 A list of contractor employees who will be working at the site must be provided to the COR and the CO not later than 10 days a er award. This list must be updated any me a contractor employee is added or deleted from the list. The Government reserves the right to restrict the site access of any Contractor employee, or prospec ve Contractor employee, who is iden fied as a poten al threat to the health, safety, security, and general wellbeing, or opera onal mission of the installa on and its popula on.

1.3.2.2 Contractor personnel must present a neat appearance and be easily recognized. This must be accomplished by wearing dis nc ve clothing bearing the name of the company or by wearing appropriate badges, which contain the company name and employee name.

1.3.2.3 The Contractor must not employ any person who is an employee of the United States Government if the employment of that person would create a conflict of interest.

1.3.2.4 The Contractor and their employees must be subject to all rules and regula ons rela ve to entering and leaving the facility.

1.3.2.5 It is a requirement for the Contractor to provide sufficient backup employees to fill in for unexpected absences or resigna ons.

1.3.2.6 Contractor's employees must not disturb papers on desks, open desk drawers or cabinets, or use telephones, copy machines, or other equipment provided for official Government use.

1.3.2.7 Contractor employees must report unsafe and hazardous condi ons to the COR. Items in need of repair, such as burnt-out lights, leaky faucets, toilet stoppages, etc., must be reported to the COR. The COR will report any damaged or hazardous areas/equipment to a Technical Opera ons Manager and await further guidance.

1.3.2.8 If employees discover open safes, they must report that to the COR.

1.3.2.9 Employees without properly executed security forms will not be allowed to work at the facility.

1.3.2.10 The Contractor and employees must be subject to all rules and regula ons rela ve to entering and leaving these facili es and to parking in authorized parking spaces. The Contractor will be briefed by the COR on the complexi es and protocols involved with the cleaning of secure areas in the buildings covered by this contract. When cleaning is scheduled in secure areas, Contract personnel will be expected to contact the COR in advance for access, and no fy the COR when complete, in order to secure the area.

1.3.3 Training. The Contractor is responsible for training all individuals on the correct cleaning and disinfec ng procedures accepted by the custodial profession as wri en in professional publica ons, periodicals, trade magazines, etc. At a minimum, this training must include the review and proper use of applicable product

Safety Data Sheets (SDS), including recognizing hazards, storage of chemicals, and the use of appropriate protec ve equipment (e.g., disposable gloves, dust masks, etc.) required by the OSHA Hazard Communica on

Standard, 1910.1200.

1.3.3.1 Contractors will be trained on site specific fire life safety awareness, and Hazard Communica on

(HAZCOM) in accordance with JO3900.19 Ch.11.

1.4 QUALITY CONTROL

1.4.1 Quality Control Plan. The Contractor must establish and maintain a complete Quality Control Plan to ensure the requirements of the Contract are provided as specified. One copy of the Contractor's Quality Control Plan must be provided to the CO for review and approval no later than 10 days a er award. An updated copy must be provided to the CO within one business day as changes occur. The plan must include at a minimum:

1.4.1.1 A work scheduling system based on the services indicated in the Appendices. The schedule must show by building and area the day and mes when tasks will be accomplished. The Contractor must comply with the submi ed schedules as approved by the CO or designated individual.

1.4.1.2 Tasks required more than once per day must be scheduled at reasonable intervals. These mes must be noted on the submi ed schedule.

1.4.1.3 The contractor must use a daily checklist and provide a copy to the COR on a weekly basis. The

Checklist will be reviewed for compliance. When checklists are not submi ed mely, payment may be withheld.

1.4.1.4 An inspec on system covering all the services listed in the Appendices. It must specify the areas to be inspected on both a scheduled or unscheduled basis, how o en inspec ons will be accomplished, and the tle of the individual(s) who will perform the inspec on.

1.4.1.5 The methods for iden fying and preven ng deficiencies in the quality of service performed before the level of performance becomes unacceptable.

1.4.1.6 Procedures for proper cleaning of restrooms, showers, locker rooms, and other high humidity areas to prevent the spread of infec ous and contagious diseases must be documented.

1.4.1.7 Procedures for floor and carpet maintenance.

1.4.2 Inspec on Reports. Records of all inspec ons conducted by the Contractor and necessary correc ve ac on taken must be provided to the CO and COR upon comple on of the inspec on.

1.4.3 FAA Quality Assurance Surveillance. The Government must inspect and evaluate the Contractor’s performance to ensure services are received in accordance with requirements set forth in this Contract. The COR will use the Contractor’s work schedule or modified version thereof, to record valida on results. Results of the valida on then become the official record of the Contractor’s performance. When a performance threshold has not been met or Contractor performance has not been accomplished, the COR will ini ate and provide the

Contractor a Contract Discrepancy Report (CDR). The Contractor must respond to the CDR in accordance with instruc ons provided and return it to the COR within 2 calendar days of receipt.

1.4.4 Contract Reviews. The Contractor must meet with the COR and the CO for a quarterly review of the contract performance. The following issues may be discussed; opportuni es to improve the Contract, any modifica ons required of the Contract, unsa sfactory inspec ons and valid customer complaints against each performance objec ve observed and steps taken by the Contractor to prevent occurrences in the future. The Contractor must provide a summa on of unsa sfactory inspec ons and customer complaints and provide insight into any iden fied trends. The minutes of these mee ngs will be reduced to wri ng by FAA Personnel, signed by the

CO and any other signatures as deemed appropriate, distributed by the COR to the FAA stakeholders and the

Contractor. Should the Contractor not concur with the minutes, the Contractor will provide a wri en no fica on to the Contrac ng Office iden fying areas of non-concurrence for resolu on.

1.5 PHYSICAL SECURITY

1.5.1 Property. The Contractor is responsible for safeguarding all Government property provided for Contractor use.

At the close of each work period, Government facili es, equipment, and materials must be secured and stored in appropriate loca ons. External and Internal doors must not be propped open. Secure Area cleaning must be coordinated with the COR in advance.

1.5.2 Badges. All FAA security badges must be worn above the waist, on the front of the body, and on outermost clothing at all mes. It is the responsibility of the Contractor to no fy the COR of a lost badge. A replacement badge can only be approved by the COR. The COR will no fy the appropriate party to issue a replacement badge. The retrieval of the lost badge is the responsibility of the Contractor and if found, must be returned to the COR.

1.5.3 Key Control. The Contractor must implement methods of assuring that all keys issued to the Contractor's employees by the Government are not reproduced, lost, or misplaced and are not used by unauthorized persons.

1.5.3.1 The Contractor must report the loss of any keys to the COR immediately. The Contractor may be required to incur the expense to re-core the affected facili es.

1.5.3.2 Keys are to be checked out only to personnel approved by the COR. Final payment may be withheld un l all keys have been returned as verified by the COR.

1.6 WORK SCHEDULE AND ACCESS TO WORKPLACE

1.6.1 Specific hours of opera on for each loca on are stated in the Appendices. Specified hours of performance are not shown for some of the services required in this contract. Such work must be accomplished at mes as coordinated in advance with the COR to ensure there is no conflict with FAA opera ons.

1.6.2 The Contractor’s Work Schedule will remain unchanged on recognized holidays unless otherwise noted by the

COR.

1.6.3 Recognized Holidays. Holidays observed by Government are as follows:

New Year’s Day Labor Day

Mar n Luther King Day Veteran’s Day

President’s Day Columbus Day

Memorial Day Thanksgiving Day

Juneteenth Christmas Day

Fourth of July

1.7 CONSERVATION OF UTILITIES

1.7.1 The Contractor must instruct employees in u li es conserva on prac ces. The Contractor is responsible for opera ng under condi ons which conserve u li es and must include the following:

1.7.2 Lights must be used in areas only where and when work is being performed. Opera onal Area lights must not be adjusted without prior approval by the COR.

1.7.3 The workers must not adjust mechanical equipment controls for hea ng, ven la on, and air condi oning systems.

1.7.4 Water faucets or valves must be turned off a er use.

1.8 LOST AND FOUND PROPERTY

1.8.1 It is the responsibility of the Contractor to ensure all items of possible personal or monetary value found by the

Contractor's employees are turned in to the Agency immediately.

1.9 SAFETY

1.9.1 Contractor is responsible for training their employees in appropriate safety measures and informing them of their obliga on to obey exis ng regula ons. In addi on, the Contractor must not permit placing or using of mops, brooms, or equipment in traffic lanes or other loca ons in a manner to create a safety hazard and must provide appropriate warning signs for slippery areas.

1.9.2 FAA opera ons in certain areas are directed towards the control and separa on of air traffic and directly affect na onal security. The importance of these opera ons cannot be over stressed. Interference of any kind by the

Contractor, their employees, or equipment will not be tolerated. The inadvertent flipping of a switch or turning of a dial could be disastrous in loss of work hours, property, and perhaps lives. It is of the utmost importance that the noise level in Opera onal areas be kept to a minimum. The Contractor must not plug any powerdriven equipment into any electrical outlet on the FAA equipment and/or racks. The Contractor must cooperate with the COR in working out the best and safest methods for contract performance work in FAA opera onal and equipment areas. (NOTE: NO cell phone use allowed in Opera onal areas.)

1.9.3 The Contractor is responsible for supplying their employees with proper Personal Protec ve Equipment (PPE).

1.9.4 Contractor must maintain an easily accessible, on-site Safety Data Sheet (SDS) Log. A copy of each SDS and a list of each chemical to be used by the Contractor must be provided to the CO and COR before chemicals are allowed on site.

1.9.5 Safe methods and proper dilu on of chemicals to retain the integrity of the Environmental Protec on Agency standards for germicidal disinfectants must be adhered to.

1.9.6 All chemical containers must be properly labeled as required by OSHA Hazard Communica ons Standards for

Labels and Pictograms (29 CFR 1910.1200).

1.10 STORAGE SPACE AND JANITOR'S CLOSETS

1.10.1 Contractor must use assigned space for the storage of bulk supplies and equipment and in compliance with the

SDS storage requirements.

1.10.2 The Government is not responsible for damage, maintenance of, and/or loss to Contractor's stored supplies, materials, equipment, or the personal belongings of Contractor's employees.

1.10.3 Failure to keep the contractor’s assigned space clean and in an orderly condi on, may result in the withdrawal of the privilege of using them.

1.10.4 Dirty water and cleaning solu ons must be disposed of in deep sinks or floor drains designated by the COR.

Floors and fixtures in areas where water is obtained and disposed of must be kept clean, neat, sanitary, and odor-free.

2 DEFINITIONS

2.1 TERMINOLOGY

2.1.1 ACM – Asbestos Containing Material. Any material containing more than one percent asbestos.

2.1.2 ARTCC – Air Route Traffic Control Center

2.1.3 ATCT – Air Traffic Control Tower

2.1.4 ATM – Air Traffic Manager

2.1.5 Acceptable Quality Level (AQL) – The number of defects, the maximum percentage of defec ve work, or the maximum number of defects per hundred units that will be allowed before work is considered unsa sfactory.

AQL does not imply that the contractor may knowingly perform in an unsa sfactory way. It means that the

Government recognized that unsa sfactory performance might occur uninten onally. When defects in performance do not exceed the AQL, the service will not be subject to payment reduc on by the Government.

The contractor, however, must perform all unsa sfactory work again unless excused by the COR.

2.1.6 Area. An area is the space to receive services, which may or may not be considered a room by common defini on. Examples of spaces are definable sec ons of hallways, stairwells, lobbies, offices, entrances, and elevator.

2.1.7 Asbestos - Includes chryso le, amosite, crocidolite, tremolite asbestos, anthophyllite asbestos, ac nolite asbestos, and any of these minerals that has been chemically treated and/or altered.

2.1.8 CIC – Controller In-Charge

2.1.9 Clean - The process of physically removing dirt, grime and organic ma er from surfaces using soap or detergents and water.

2.1.10 Contrac ng Officer (CO). The appointed Government employee with authority to enter into, administer, and/or terminate contracts and make related determina ons and findings on behalf of the Government. Note:

the only individual who can legally bind the Government.

2.1.11 Contrac ng Officer Representa ve (COR). The Government personnel designated by the Contrac ng Officer to provide support of the Contract. Such appointment must be in wri ng and must state the scope of authority and limita ons. This individual may have authority to provide technical direc on to the Contractor as long as that direc on is within the scope of the Contract, does not cons tute a change, and has no funding implica ons. This individual does NOT have authority to change the terms and condi ons of the Contract.

2.1.12 Contractor. The term Contractor as used herein refers to both the prime Contractor and any subcontractors.

The prime Contractor must ensure their subcontractors comply with the provisions of this Contract.

2.1.13 Contractor Representa ve. A Contractor foreman, superintendent, or manager who is responsible for the performance of the work.

2.1.14 Contract Discrepancy Report (CDR). A wri en report and/or communica ons issued by the COR to the

Contractor when performance is unsa sfactory. The Contract Discrepancy Report requires the Contractor to explain, in wri ng, why performance was unsa sfactory, how performance will be returned to sa sfactory levels, and how reoccurrence of the problem will be prevented in the future.

2.1.15 Debris. Debris includes, but is not limited to unwanted paper, cans, bo les, limbs, pine straw, pinecones, leaves, rocks, and other similar items.

2.1.16 Deliverable. Anything that can be physically delivered but may include non-manufactured things such as mee ng minutes or reports.

2.1.17 Disinfect – The process of killing viruses and bacteria on surfaces using chemicals a er cleaning the surface and inac vates 99.999% of germs on hard surfaces or objects when used according to manufacturer’s specifica ons.

2.1.18 Environmental Protec on Agency (EPA). The Federal agency delegated with authority to enforce the Federal laws which are concerned with pollu on of the environment.

2.1.19 OM – Opera ons Manager

2.1.20 Opera onal Area – Loca ons iden fied in the Appendix/Appendices

2.1.21 Performance Requirements Summary (PRS). A lis ng of the performance requirements under the contract which will be evaluated by the Government on a regular basis. Performance indicators, performance standards, and surveillance methods will be used to determine if performance standards are met.

2.1.22 Performance Standard. The Contractor's performance level required by the Government.

2.1.23 Presumed Asbestos Containing Material (PACM) – Thermal System Insula on (TSI) and surfacing materials found in buildings constructed no later than 1981.

2.1.24 Quality Assurance Program. A program implemented by the Government to provide some measure and control over the quality of services received. It is emphasized that the Government's quality assurance program is not a subs tute for the quality control program implemented and administered by the Contractor.

2.1.25 Quality Assurance Evaluator (QAE). The Government employee responsible for the daily monitoring of

Contractor performance.

2.1.26 Quality Control (QC). A method used by the Contractor to control the quality of goods and/or services provided.

2.1.27 Sani ze – The process of reducing the number of bacteria on surfaces using chemicals. Sani zing is not intended to kill viruses and is conducted a er cleaning the surface. Sani zers are registered for use on bacteria.

2.1.28 SECM – Safety Environmental Compliance Manager

2.1.29 SSC – Systems Support Center

2.1.30 SSCM – Systems Support Center Manager - Technical Opera ons Manager responsible for all facility infrastructure, buildings, and grounds.

2.1.31 TRACON – Terminal Radar Approach Control

3 TASK DESCRIPTIONS

3.1 WASTE/RECYCLE RECEPTACLES

3.1.1 All waste and recycle bins must be emp ed, free from odors, foreign ma er, dry, and plas c liners replaced. Any plas c liner with food waste or that is soiled, or leaking must be replaced with a new plas c liner. Waste bins must be cleaned inside and outside as needed. Boxes, cans, bo les, and other items placed adjacent to waste bins and marked “trash” must also be removed and placed in an appropriate recycle or waste dumpster outside.

3.1.2 All waste collected must be disposed of in the nearest outside trash dumpster. Waste that falls on the floor and outside grounds during the waste removal must be picked up. The Contractor must dispose of trash secured in plas c bags. Collected trash must be deposited in the approved trash collec on containers. The Contractor must collect all packing materials and empty shipping containers and place in a designated receptacle.

3.1.3 The Contractor must empty the paper shredder receptacle, vacuum, and dust the paper sha and exposed surfaces, replace the shredder bag, and dispose of all recycled items in appropriate collec on containers.

3.1.4 Trash must not be allowed to remain in the building overnight unless otherwise specified. Contact the COR prior to disposal of building and construc on materials. The COR should contact a local Technical Opera ons

Manager to oversee any disposal of building and construc on materials.

3.1.5 Standard: A properly cleaned waste or recycle receptacle and plas c liner are free of all waste residues and odors.

3.2 POLICING GROUNDS

3.2.1 Entryways, exterior stairwells, parking garages/lots, walkways, sidewalks, driveways, outdoor furniture, and grounds will be serviced by picking up or sweeping trash and emptying trash containers outside the building (including bo les, cans, newspapers, cigare e bu s, pieces of wood and similar material).

3.2.2 Standard: A properly maintained entryway, exterior stairwell, parking garage/lot, walkway, sidewalk, driveway, outdoor furniture, and grounds area is free of grit, debris, and trash.

3.3 SMOKING RECEPTACLES

3.3.1 Empty all smoking receptacles into a metal container or other nonflammable-type container. Smoking receptacles must be cleaned to remove all stains and deposits. The areas immediately surrounding such smoking receptacles and adjacent building entrances are to be free of cigare e bu s and other debris.

3.3.2 Standard: A properly cleaned smoking receptacle is free of dust, ashes, odors, tar, streaks, and nico ne stains.

3.4 SURFACE DUSTING AND CLEANING

3.4.1 Building surfaces discovered with evident staining or damage must be reported to the COR for further ac on.

Dust and clean all horizontal and ver cal surfaces including, but not limited to televisions, monitors, cabinets, tables, chairs, counters, bookcases, lockers, vending machines, closets, shelves, radiators, HVAC air registers, air grilles and diffusers, windowsills, doorsills, baseboards, banisters, non-opera onal consoles and worksta ons, and wall-mounted fixtures. Clean and remove all spots, stains, smudges, fingerprints, marks, and other streaks. Clean tables and non-fabric chairs, modular par ons and furniture, ledges, windowsills, handrails, doorframes, doors, and walls. All fabric covered walls are to be cleaned as needed using manufacturer’s recommended techniques.

3.4.2 Dust must not be moved from spot to spot, but removed directly from the areas in which it lies by the most effec ve means. The following condi ons must exist a er the comple on of each dus ng task: (a) there must be no dust streaks, (b) corners, crevices, molding, and ledges must be free of all dust, (c) there must be no oils, spots, or smudges on dusted surfaces caused by dus ng tools. Surfaces must be free of all dust, lint, and li er.

3.4.3 Clean the high touch surfaces to include but not limited to the following:

3.4.3.1 Common Area doorknobs/handles/pulls/push plates/light switches/dispensers

3.4.3.2 Common Area tabletops and countertops

3.4.3.3 Common use phones

3.4.3.4 Common use non-opera onal computer worksta ons

3.4.3.5 Handrails

3.4.4 All furniture with fabric parts must be vacuumed. Fabric must be spot cleaned as necessary with a solu on that will not damage the fabric. A suitable cleaner and polish will be used for metal, wood, and leather furniture.

Hard surface furniture must be waxed and polished, as appropriate.

3.4.5 Clean high surface items above 7'0” by removing all dust, cobwebs, lint, li er, and debris. Items to be cleaned include, but are not limited to, all horizontal surfaces, ceiling fans, HVAC air registers, light fixtures, air grilles and diffusers, and ceilings. Ceilings and wall surfaces must be spot cleaned as needed to remove dirt, dust, and debris. Dust must not be moved from spot to spot, but removed directly from the areas in which it lies by the most effec ve means. When cleaning, debris must not be allowed to fall from high areas onto furniture and equipment below.

3.4.6 Standard: A properly cleaned and dusted surface is free of all spots, stains, fingerprints, smudges, dust, lint, and cobwebs.

3.5 WINDOWS AND WINDOW COVERINGS

3.5.1 Clean all interior windows, including all windowsills and adjacent trim on all floors. Window frames, casings, sills, and glass must be free of all traces of fingerprints, smudges, streaks, smears, film, dirt, water deposits, and other foreign ma ers. This does not include any tower cab windows.

3.5.2 Clean Window Blinds/Shades/Drapery. Blinds and shades must be cleaned to remove soil and dust, using a commercially approved cleaner. Blinds and shades must be free of streaks and smudges. Blinds/Shades must not be removed from window facing. Vacuum drapes using an industrial-type vacuum with appropriate tool a ached for vacuuming. Report draperies requiring dry cleaning to the COR. This does not include the tower cab blinds/shades.

3.5.3 Standard: A properly cleaned window, windowsill and trim is free of all fingerprints, smudges, streaks, and foreign ma er. A properly cleaned window covering is free of all streaks, stains, spots, deposits, and odors.

3.6 CARPETED FLOORS, TILES, RUGS, AND MATS

3.6.1 All tears, burns, raveling, displaced les, or otherwise damaged areas must be reported to the COR. A er receiving confirma on from the Agency that cleaning will not further damage the carpet or underlying floor, the COR will approve cleaning the area.

3.6.2 Vacuum rugs, mats, and carpe ng with an industrial-type vacuum or central vacuum system, if applicable, and inspect for soiled areas. All vacuum bags and filters will be changed as needed. Prior to vacuuming, sweep all edges not reached by a vacuum and remove all easily moveable furniture to allow for cleaning. All moved furniture and equipment must be returned to their original posi ons. Carpeted areas, rugs and mats must be vacuumed free of all loose soil and debris. If soiled spots are present, remove with an appropriate industrial grade spot-removing solu on according to the manufacturer’s recommended technique.

3.6.3 Prior to shampooing/steam cleaning, all moveable furniture or equipment must be moved to maintain floors underneath. Rugs, mats, and carpets must be vacuumed. Properly mark designated areas as “closed” and display approved signage for wet floors un l areas are thoroughly dried. All floor surfaces must be maintained to protect against slips and falls. Rugs, mats, and carpets must be shampooed/steamed free of streaks, stains, and spots, and have a uniform appearance using water extrac on methods. Shampooing/steam cleaning must be done according to the manufacturer’s recommended technique. Thoroughly dry the area then replace all furniture and equipment to their original posi ons.

3.6.4 Standard: A properly spot-cleaned, vacuumed, and shampooed/steam cleaned rug, mat, or carpet is free of all stains, dirt, debris, ma ed areas, cleaning marks, and has a uniform appearance.

3.7 UNCARPETED FLOORS

3.7.1 All damaged flooring areas must be reported to the COR. A er receiving confirma on from the Agency that cleaning will not further damage the flooring or underlying material, the COR will approve cleaning the area.

3.7.2 Properly mark designated areas as “closed” and display approved signage for wet floors. All floor surfaces must be maintained to protect against slips and falls. Prior to sweeping, mopping, waxing, and buffing, remove all easily moveable furniture to allow for cleaning. All moved furniture and equipment must be returned to their original posi ons.

3.7.3 Concrete/quarry le, terrazzo, metal, wood, and resilient flooring must be swept, dust mopped or vacuumed to remove all loose dirt, dust, and debris then mopped with a disinfectant. Remove all spots, stains, marks, and streaks with an appropriate cleansing agent from floors, baseboards, and doorjambs.

3.7.4 Clean/Strip/Wax/Buff floors. Prior to stripping, waxing, and buffing, floors must be cleaned. Remove all easily moveable furniture to allow for cleaning. Prior to waxing, flooring must be mopped and stripped to remove all built-up wax and embedded dirt. Floors must be cleaned and buffed to remove traffic marks, heavy soil, etc.

The material used for cleaning and buffing must contain a blend of detergents and polymers to emulsify surface soil and repair traffic areas. If loose residue is produced by buffing, it must be removed in a manner that must leave the floor clean without destroying the high gloss produced by buffing.

3.7.5 Standard: A properly mopped and cleaned floor is free of all deposits, stains, streaks, film, and brush marks. A waxed and buffed floor must have a uniform, high gloss finish, free of scuffs and heel marks. The floor finish must be uniform from wall to wall, including corners.

3.8 STAIRWELLS/ELEVATORS/HANDICAP LIFTS

3.8.1 All floor surfaces must be cleaned in accordance with their flooring type. Do not use wax on rubber stair treads.

Dust and clean all horizontal surfaces, handrails, cove base, baseboards, stair guards, wall caps, light fixtures, walls, and bu ons. Clean all handrails and elevator/handicap li touch points.

3.8.2 Elevator/Handicap Li cleaning. Clean all walls and doors ensuring removal of all marks, dirt, smudges, scuffs, and other foreign ma er.

3.8.3 Stairwell cleaning. The Contractor must remove all marks, dirt, smudges, scuffs, and other foreign ma er from adjoining stairwell walls, up to 72 inches height from stair tread level, to provide or maintain a clean, uniform appearance. Stairwells must not be used for storage.

3.8.4 Standard: A properly cleaned stairwell/elevator/handicap li is free of all debris, swept, dusted, and all surfaces are free of spots, stains, dust, lint, bugs, and cobwebs.

3.9 RESTROOMS, SHOWERS, AND LOCKER ROOMS

3.9.1 Bathroom surfaces with evident mold, staining, or damage must not be disturbed and immediately reported to the COR for further ac on. All surfaces of sinks, mirrors, toilets, urinals, lavatories, showers, lockers, shower mats, dispensers, plumbing fixtures, par ons, doors, stalls, stall doors, entry doors (including handle, kick plates, ven la on grates, metal guards), walls, and other such surfaces must be cleaned and disinfected using an approved cleaning product. Grout must be cleaned. Proper signage must be placed at the entrance of any restroom closed for cleaning.

3.9.2 Brushes, sponges, mop heads, cloths, water, and buckets that have been used to clean toilets, urinals, showers, and floors must not be used to clean any other facility surfaces. Mops and cleaning rags shall be cleaned and sani zed before and a er each day of use.

3.9.3 All floors must be swept, cleaned, and disinfected. Moveable items must be moved to clean underneath.

3.9.4 Restroom supply dispensers including but not limited to, paper towels, urinal deodorizers, toilet ssue, hand soap, and disposable seat covers must be replenished. The Contractor must stock restrooms with sufficient supplies to ensure that the supplies last un l the next scheduled service. Supplies must be stored in areas designated by the COR and accessible by the Agency.

3.9.5 The Contractor, with proper training in blood borne pathogens, shall wear disposable gloves to empty, clean, and disinfect all sanitary napkin and waste receptacles. Sanitary napkin disposal containers shall be lined with new receptacle bags.

3.9.6 Standard: A properly cleaned restroom must have a clean scent or be odor free. Showers, toilets, urinals, and walls must be free of spots, water spots, scale buildup, soap scum, odors, and any other deposits. Mirrors must be clean and have no streaks or other removable ma er. Par ons must be smudge and stain free.

Vents must be clean. Restroom sinks, countertops, and fixtures must be free from water and scale deposits, soil, streaks, and other removable ma er. Grout on the wall and floor les must be free of dirt, scum, mildew, and residue.

3.10 DRINKING FOUNTAINS

3.10.1 Contractor must use clean rags to clean and disinfect all facility porcelain and polished metal surfaces, including the orifices and drain, and exterior surfaces of fountains and bo le fill sta ons. Cleaning rags shall be cleaned and sani zed before and a er each day of use.

3.10.2 Standard: Drinking fountains and bo le fill sta ons must be clean and free of streaks, stains, spots, smudges, scale, and other obvious soil.

3.11 LACTATION ROOMS, KITCHEN AREAS, BREAKROOMS, & QUEUE LINES (Areas for food prep & consump on, excluding contracted commercial kitchens)

3.11.1 Cleaning supplies used on food prepara on/consump on areas and lacta on rooms must not be used to clean any other facility surfaces to avoid cross-contamina on. Mops and cleaning rags shall be cleaned and sani zed before and a er each day of use.

3.11.2 Clean exterior of all appliances. Clean refrigerator interior, excluding a ached freezer, at intervals specified by

COR. Clean interior of microwave oven, range hood, and oven to remove soil, grease, and food par cles.

Stainless steel appliances must be polished. Queue lines, counters, sinks, tables, chairs, backsplashes, and fixtures must be cleaned to remove streaks, stains, smudges, and other obvious soils.

3.11.3 Supply dispensers including but not limited to soap dispensers, paper towels, and other dispensers must be replenished. The Contractor must stock areas with sufficient supplies to ensure that the supplies last un l the next scheduled service. Supplies must be stored in areas designated by the COR and accessible by the Agency.

The Contractor, with proper training in blood borne pathogens, shall wear disposable gloves to empty, clean, and disinfect all sanitary napkin and waste receptacles. Sanitary napkin disposal containers shall be lined with new receptacle bags.

3.11.4 Standard: A properly cleaned surface is free of all spots, stains, and streaks. Properly cleaned refrigerators are free of odor, spilled foods, crumbs, streaks, stains, and films.

3.12 WELLNESS CENTERS

3.12.1 All flooring, walls, fixtures, and physical fitness equipment will be dusted and cleaned in place. No mechanical components of fitness equipment will be cleaned (i.e., cables, pulleys, hinges, etc.). All high touch points including but not limited to, benches, seats, seat backs, grips, bu ons, etc., will be disinfected with an approved product that is safe for the surfaces being disinfected.

3.12.2 Standard: A properly cleaned wellness center is free of dirt and debris. All walls, floors, and fixtures are free of smudges, streaks, stains, marks, and deposits. All fitness equipment is free of marks, smudges and properly disinfected.

3.13 OPERATIONAL AREAS

3.13.1 Contractor will not be permi ed in the Opera onal Area without proper training from the Agency. The Agency must provide a cleaning schedule for opera onal areas. Work outside of the specified meframes will require prior approval and coordina on with the COR. Care must be exercised to prevent liquids from entering switches, telephone dial equipment, displays, or other a ached components.

3.13.2 Dust and/or clean non-opera onal equipment and furnishings.

3.13.3 Clean non-opera onal high touch point surfaces including but not limited to:

Handsets

Plas c covered maps

Strip bays

Equipment cabinet doors and knobs

Common use support computers and worksta ons

Console trays and horizontal working tops

Chair armrests

3.13.4 Standard: A properly cleaned surface is free of all spots, stains, fingerprints, smudges, dust, lint, and cobwebs.

3.14 BLOOD AND BODILY FLUIDS

3.14.1 Clean and disinfect areas of the facility where an individuals may have been ill or an accident occurred (i.e.

vomit or blood on facility surfaces). The Contractor shall wear disposable gloves to clean and disinfect the area in accordance with CDC guidance.

4 GOVERNMENT–FURNISHED PROPERTY

4.1 GENERAL

4.1.1 The Government will provide, without cost, the facili es, equipment, materials, and/or services listed below.

4.2 FACILITIES

4.2.1 The Government may furnish designated storage space for work related to this contract. The Contractor must not construct any new building facili es or structures on Government property nor make any structural changes without wri en approval of the COR. Structural repairs required during the term of the contract must be reported to the COR for appropriate ac on. The Contractor must reimburse the Government for repairs not a ributable to fair wear and tear. The Contractor must vacate such building space and restore the premises to the condi ons in which received at his/her expense, fair wear and tear excepted, by the me stated for contract comple on.

4.2.2 In areas where central vacuum systems are provided, they are the only vacuum cleaners approved for use within those areas unless excep ons are approved in advance by the COR. Central vacuum bags and filters will be replaced by the Agency. Any issues with the opera on of the system will be reported to the COR for resolu on.

The Government will provide all waste/recycle receptacles and dumpsters.

4.3 SERVICES

4.3.1 U li es. The Government will furnish at no cost to the Contractor electrical power, sewer service, and water.

These u li es are to be used only in the performance of this contract.

5 CONTRACTOR-FURNISHED ITEMS AND SERVICES

5.1 GENERAL

5.1.1 Except for those items or services specifically stated to be Government-furnished, the Contractor must furnish everything to execute the tasks as stated herein.

5.1 QUALITY STANDARDS OF EQUIPMENT

5.1.1 All equipment must have bumpers and guards to prevent marking or scratching of fixtures, furnishings, or building surfaces. All equipment will be kept clean and in good working condi on. All electrical equipment used by the Contractor must be Underwriter's Laboratories (UL) approved or equivalent. This equipment must operate using exis ng building circuits. The Contractor must u lize HEPA vacuum cleaners that meet the requirements of the Carpet and Rug Ins tute’s ‘Seal of Approval Program.’ Vacuums for carpeted floors must be of commercial quality. Provide the COR with a list of equipment to be used on site within 10 days of award.

5.2 SUPPLIES

5.2.1 The Contractor must furnish the following supplies. A list and samples of materials must be submi ed to the

COR for approval prior to use on site, and whenever a change occurs. Safety Data Sheets must be submi ed in accordance with 1.9.4 above.

5.2.2 The Contractor must coordinate with the COR for any delivery of supplies and equipment.

5.2.3 Consumable Supplies, as applicable:

- Liquid hand soap for installed dispensers (When dispensers are not opera onal or supplied, liquid hand soap push/pump bo les.)

- Hand Sani zer for installed dispensers (When dispensers are not opera onal or supplied, hand sani zer push/pump bo les.)

- Paper Hand Towels to fit restrooms/breakrooms/kitchens dispensers

- Toilet Paper, 2-ply minimum, to fit exis ng dispensers

- Toilet Seat Covers, disposable, to fit exis ng dispensers

- Plas c Trash Can Liners/Bags (Suitable for the type of trash receptacle, of adequate quality to protect each trashcan)

- Air Fresheners and/or Deodorizer spray to fit exis ng restroom dispensers - Deodorant for urinals/toilet bowls

- Dish Detergent and Dishwasher Detergent

5.2.4 Miscellaneous Contractor-Furnished Items including but not limited to:

- Mops/buckets/brooms/dust pans

- Vacuums, Buffers and other floor care equipment

- Cleaners

- *Disinfectants

- *Sani zers

- Microfiber Rags

- Dust control rags

- Feather dusters

- Polishes

- Tile cleaner

- Floor wax

- Signs for wet floor

- Personal Protec ve Equipment

*The following link is for “An microbial Products Registered with EPA for Claims against Common Pathogens” h ps://www.epa.gov/pes cide-registra on/selected-epa-registered-disinfectants.

5.3 CONTRACTOR DELIVERABLES

Item Reference Paragraph

Contract Manager (name and contact informa on) 1.3.1

Employee List 1.3.2

Quality Control Plan 1.4.1

Work Scheduling System 1.4.1.1

Daily Task Checklist 1.4.1.3

Inspec on Reports 1.4.2

Safety Data Sheets (SDS) 1.9.4

Equipment List 5.2.1

Supply List & Samples 5.3

6 CONTRACT ADMINISTRATION DATA

6.1 APPROVALS

6.1.1 All materials or methods not specified and which the Contractor proposes to use must be approved by the CO or designated COR. It is not intended to preclude the use of new, accepted, and approved products or methods.

6.2 INTERFERENCE WITH BUSINESS

6.2.1 The service must be performed in such a way that there will be no interrup on to, or interference with, the normal opera on of Government business on the premises.

6.3 OTHER CONTRACTS

6.3.1 The Government may undertake or award other contracts for addi onal work. The Contractor must fully cooperate with other Contractors and Government employees working in coordina on with the COR. The

Contractor must not commit or permit any act which will interfere with the performance of work by any other

Contractor or Government employees.

6.4 CORRESPONDENCE

6.4.1 Proper rou ng and distribu on of correspondence is required to ensure that the CO has knowledge of per nent ac on taken rela ng to the contract. The Contractor must furnish to the CO copies of all wri en correspondence including transmi al le ers to the COR.