697DCK-25-R-00041_SOW Hilo Cab Shades_4-14-25.pdf

STATEMENT OF WORK

HILO ATCT Window & Cab Shade Cleaning Services

The Hilo Control Facility (ATCT) operates 6AM-10PM seven days per week, including Sundays and Holidays, Tech OPS present from 6AM -4:30PM Monday thru Friday. Cleaning must take place between the hours of 3PM and 6PM, Monday thru Friday. The service schedule must be coordinated with the Contracting Of icer’s Representative (COR), unless speci ied otherwise.

SCOPE: The Contractor must provide all labor, equipment, tools, materials, supplies, supervision and other items or services necessary to provide complete Cab Window and Shade Cleaning Services for sites listed herein. The contractor must perform to the standards and specifications in this contract.

1. Hilo (ITO) ATCT -102 Ailolo Street, Hilo, Hawaii 96740

Period of Performance: The Period of Performance must be for one (1) Base Year & four 12-month Option Years.

The Government reserves the right to extend the term of this contract at the prices set forth in Section B of the Contract in accordance with the terms and conditions contained in clause 3.2.4-34 Option to Extend Services.

Interference with Government Business: The Contractor must schedule and arrange work to cause the least interference with the normal occurrence of Government business and mission. In those cases where some interference may be essentially unavoidable, the Contractor must be responsible to make every effort to minimize the impact of the interference, inconvenience, customer discomfort, etc.

Protection of Government Property: During execution of the work, the Contractor must take special care to protect Government property including furniture, walls, baseboards, and other surfaces from materials not intended. Accidental splashes must be removed immediately. The Contractor must return areas damaged as a result of work under this contract to their original condition, to include painting, refinishing, or replacement, if necessary.

REQUIREMENTS OF FREQUENCY

1. Hilo (ITO) ATCT – Cab windows Interior Weekly, Exterior Monthly / Cab shades Twice a Month

WEEKLY:

Tower Cab Window Cleaning: Cab glass cleaning includes all ATCT windows (inside and outside cab glass).

The contractor must wash the inside and outside surfaces of the windows. Windows must be spotless and bug free for complete visibility of airport approach and runways. After windows have been cleaned, traces of film, dirt, smudges, water, and other foreign matter must be removed from the frames, casings, and glass surfaces. All glass surfaces must be cleaned and left free of streaks and stains and must be wiped dry.

If this work cannot be done on dates agreed because of inclement weather, Contractor must notify the COR or FPOC and do the work immediately after the inclement weather clears.

MONTHLY:

Tower Cab Exterior Windows:

Apply and maintain coating to prevent condensation on the exterior glass windows of the tower cab.

TWICE A MONTH:

Tower Cab Shade Cleaning: Polish shades using a soft cloth and liquid cleaning solution using a side-to-side motion, not circular. The cloth must be non-abrasive; the material is delicate and prone to scratching.

The shades must be cleaned with a product, which is designed specifically for window film and shade material and has special antistatic properties. Impurities build up on the shades. All visible wiping streaks must be removed. Contractor is responsible for ensuring shades are not scratched. Take care to use the proper equipment to prevent damage to the electronics consoles.

Performance of the contract must be accomplished as coordinated with the COR and Facility POC for each location. The cab window cleaning services function at each ATCT must be provided per the frequency listed below:

NOTE: Additional cleaning may be required on on-call basis.

Definition of Frequency:

Weekly- Services must not exceed 7 days between services.

Twice a Month- Services must not exceed 15 days between services. Months that have less than 30 days will be set at not to exceed 14 days between services.

Monthly- Services must not exceed 30 days between each service.

Quarterly- Once per three-month period not to exceed 90 days between services. Yearly- Once per twelve-month period not to exceed 365 days between each service. 2x Yearly- Once per six-month period not to exceed 182 days between each service.

Holidays: The contractor will not be required to perform services on these Holidays:

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Juneteenth Independence Day Christmas Day

If the holiday falls on a Sunday, it is observed on Monday. If the holiday falls on a Saturday, it is observed on Friday.

WORK SCHEDULE

Within fourteen (14) days after receipt of contract award, the contractor will submit to the COR, for approval, a complete schedule of intended work, identifying both month and day work is scheduled to be accomplished.

Contracting Officer Representative (COR):

COR Contracting Officer's Representative, That Government person responsible for checking Contractor performance. However, the COR has no authority to alter the terms of the contract. The COR must be designated in writing by the Contracting Officer at the time of contract award

Contractor Personnel

Project Manager/Supervisor: The Contractor must provide a Project Manager (PM)/Supervisor who must be responsible for the performance of the work. The name of this person and an alternate(s), who must act for the contractor when the manager is absent, must be designated in writing to the Contracting Officer (CO) prior to contract start date. The manager and assistant manager must be knowledgeable and in complete control of the contract office files and records.

The PM must have full authority to act for the contractor on all matters relating to daily functions of the contract.

The PM or alternate must be available during normal duty hours to meet with the Contracting Officer’s Representative (COR) to discuss immediate problems. The PM or alternate must respond within 2 hours after notification. The Contractor must provide a telephone number for the PM.

The PM must be able to read, write, speak, and understand the English language.

Contract Employees: The government reserves the right to restrict the employment of any contractor or prospective contract employee, who is identified as a potential threat to the health, safety, security, general well-being, or operational mission of the installation and its population. Employees of the contractor, in the performance of this contract, are subject to security investigation as specified within the Security paragraph on Page 4.

Within 14 days, the contractor must furnish the COR, a list of the names of personnel who will be performing work in the building. Only authorized personnel will be permitted in the area. Keys must be released only to personnel approved by the COR. This list must be maintained and kept current to include new hires or terminated employees. The list must include a PM/Supervisor’s name appointed by the contractor, thereafter, the contractor must notify the COR of any additions and/or terminations within 24 hours of such action.

Contractor will assure that all articles found by the contractor are given to the COR.

Contractor will assure that specified rooms are locked after cleaning and key are returned to the designated recipient.

Disorderly conduct, use of abusive or offensive language, quarreling, intimidation by words, actions, or fighting, participation in activities that interfere with efficient government operations will not be tolerated.

While on duty employees are not to possess, sell, consume, or be under the influence of intoxicants, drugs, or substances which produce similar effects.

Contractor personnel must be physically able to do their assigned work and must be free of communicable diseases. They must present a neat appearance and be easily recognized. This may be accomplished by wearing distinctive clothing bearing the name of the company or by wearing appropriate badges which contain the company name and employee name.

The Contractor must not employ any person who is an employee of the United States

Government or is in the employment of a person that would create a conflict of interest.

Neglect of duties must not be condoned including but not limited to; sleeping on duty, unreasonable delay, or failure to carry out assigned tasks, conducting personal affairs during duty hours, or use telephones, copy machines, or other equipment provided for official Government use for other than official business.

The Contractor and his/her employees must be subject to all rules and regulations relative to entering and leaving the facility.

Contractor employees will report fires and hazardous conditions to the COR. Items in need of repair, such as flickering or non-operating lights, leaky faucets, toilet stoppages, etc.; must be reported to the COR.

Security: The Contractor must ensure each employee completes the appropriate security forms required by FAA, Western Personnel Security Division, to conduct local background checks and appropriate national agency checks. If the background security checks reveal the employee does not meet FAA’s suitability standards, he/she must not be allowed to work at any FAA facility. Security must notify the CO prior to notifying the Contractor to remove the employee from the facility. The Contractor must submit to the COR a list of all employees by name who are to work at this facility not later than ten (10) days after receipt of contract award. The Contractor must likewise notify the COR in writing of any deletions or additions of employees performing under this contract immediately. The Contractor and his/her employees must be subject to all rules and regulations relative to entering and leaving the buildings and grounds for security purposes. In accordance with AMS Clause 3.14-2, a PIV badge will be issued to the Contractor contingent upon passing the requirements of submission of application and successful completion of a background check. If a PIV badge is issued, facility keys will also be supplied.

PIV badges are to be worn above the waist, on the front of the body, and on their outermost clothing always while on the premises. Upon termination of employment, PIV badges must be turned into the COR.

Lost & Found Property: All articles (including personal property and money) found by the Contractor’s employees will be assumed to be lost and will be turned into the office of the COR.

Key Control: The contractor is responsible for all government-furnished keys and access cards. The Contractor must bear the cost of replacement keys and re-coring and all applicable locks if the keys and/or access cards become lost or destroyed.

Materials: The Contractor must furnish all supplies, materials, and equipment necessary for contract work.

NOTES: Materials which the Contractor proposes to use must be as specified based on manufacturer recommendations. The Contractor must furnish the COR with Product Data and Material Safety Datasheets for all chemicals stored on-site.

Equipment & Tools: Within 14 to 21 business days after contract award, the Contractor must submit to the COR for approval, a complete list of the equipment the contractor must supply to properly perform the work defined in this contract.

Equipment must include, but is not limited to, wet and dry lift and necessary attachments, ladders, buckets, cloths, brushes, squeegees, etc., unless otherwise provided for.

Equipment used must be in safe operating condition and suitable grade for the purpose intended.

All equipment must have bumpers and guards to prevent marking or scratching of fixtures, furnishings, or building surfaces.

All electrical equipment used by the Contractor must meet all safety requirements of this contract and must be UL approved. This equipment must operate using existing building circuits and must not be operated from critical power circuits. It must be the responsibility of the contractor to prevent the operations or attempted operation of electrical equipment, or combination of equipment which require power exceeding the capacity of existing building circuits.

Utilities: The Government will furnish utility services at existing outlets, for use in those facilities provided by the Government and as may be required for the work to be performed under the contract: electricity, steam, natural gas, fresh water, sewage service, and refuse collection (from existing collection points).

Information concerning the location of existing outlets may be obtained from the COR. The Contractor will provide and maintain, at his/her expense, the necessary service lines from existing Government outlets to the site of work.

The Contractor will be responsible for instructing employees in utilities conservation practices. The Contractor will be responsible for conserving utilities, which must include, but not necessarily be limited to:

Lights must be used only in areas where and at the time when work is being performed unless otherwise directed by the COR.

Mechanical equipment controls for heating, ventilation and air conditioning systems will not be adjusted by contract employees.

Water faucets or valves will be turned off after the required usage has been accomplished. To conserve water, only the minimum quantity of water needed for the required usage will be expended.

Janitorial Closets: Janitorial closets may be assigned, if available, to the contractor by the COR for the storage of bulk supplies inside the building. No other supplies or equipment may be stored on site. The Government will not be responsible for loss and/or damage to contractor’s stored supplies, materials, equipment, or other personal belongings caused by fire, theft, accident, or otherwise. Failure to keep these facilities in a clean and orderly condition may result in the withdrawal of the use of such facilities. Contractor must supply a cabinet suitable for storing lammable supplies. Material Safety Data Sheets are to be kept with the supplies, and a list of such supplies will be submitted to the COR.

Coordination with Other Contractors & Government Employees: The Government may undertake or award other contracts for additional work. It is the responsibility of the contractor to coordinate efforts with other work going on in the area. If for any reason the contractor is prohibited or substantially delayed from performing, the contractor is to immediately notify the COR.

Quality Control: The Contractor must develop and maintain an effective quality control program to ensure services are performed in accordance with this SOW. The contractor must develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor’s quality control program is how he assures himself that his work complies with the requirement of the contract. A draft Quality Control Plan will be provided with the offer and once selected for award, the Contractor will provide the final plan within 30 days after award. After acceptance of the quality control plan the contractor must receive the CO’s acceptance in writing of any proposed change to his QC system.

The Government has the right to inspect services at any time. Any random inspection must take into consideration the normally scheduled times and frequencies required for service performance. The Contractor is entitled to a joint monthly inspection each month. The Contractor must coordinate with the COR when a joint inspection is needed. The COR also may initiate a joint inspection, which will be coordinated with the Contractor Quality Control Representative or his designee.

Upon receipt of written noti ication by the Contracting Of icer regarding nonconformance of contractual services, the contractor will be given 24 hours to provide the required corrective action. If after 24 hours the corrective action has not been performed, the government reserves the right to have corrective work completed by another source. If such work obtained from another source, the amount will be deducted from the contractor’s monthly invoice payment. Repeated failures to perform work as required by the Statement of Work and contract documents may result in termination of the contract.

Standards for Quality of Work:

Elevated Cleaning: All surfaces must be clean and free of dust, dirt, smudges, etc.

Interior/Exterior Glass Cleaning: Glass must be clean and free of dust, dirt, streaks, watermarks, and grime.

Spot Cleaning: Smudges, marks, or spots must be removed without causing unsightly discolorations.

Sanitary Conditions:

Dirty water and cleaning solutions will be disposed of in slop sinks for loor drains designated by the COR. Floors and ixtures where water is obtained and disposed of will be kept clean, neat, and sanitary always.

Unforeseen Facility Closures: When an unforeseen facility closure occurs on a regularly scheduled day of work, the Government has the following options:

a. Require the Contractor to perform work on the following day unless the following day is a Saturday or Sunday, and routine work is not scheduled for Saturday or Sunday.

b. To forego the work and reduce payment due the Contractor accordingly for work not performed on a prorated basis.

c. To reschedule the work on any day satisfactory to both parties.

Employee Training: The Contractor will be responsible for training his/her employees on the following subjects:

Proper use and handling specified and approved detergents, supplies, and equipment.

Care and maintenance of Contractor and Government furnished property.

Familiarization with fire prevention and safety procedures. This will include fall protection if applicable for cleaning in high areas and proper use of ladders.

Familiarization with applicable FAA policies/regulations and their effect on housekeeping services.

Documentation of this training will be made available to the CO, COR, and/or Facility POC upon request.

Safety and Fire Prevention: The Contractor must be responsible for instructing and training their employees in appropriate safety measures. Housekeeping employees must not place mops, brooms, machines and other equipment in traffic lanes or other locations in such a manner as to create safety hazards. Appropriate, neat appearing, well-kept signs must be provided by the Contractor to indicate, “Danger Hazardous Floors, Walk Left or Walk Right”, as applicable, and approved by the COR prior to use. Such signs must be always displayed in all areas where cleaning operations are in progress that necessitate use of any equipment or supplies such as buckets, wires, ladders, water, wax, etc., which may impose a traffic obstruction or personnel hazard. Contractor's employees will be required to interrupt their work to allow passage of personnel, equipment, or carts. When cleaning of a public traffic area (i.e., lobbies or corridors) results in a temporary hazard of wet/slippery floors, housekeeping personnel will use parallel wet mopping or cleaning procedures.

COMBUSTIBLE MATERIALS:

Rags, mops, brushes, waxes, and other materials which contain a residue of animal, vegetable, or mineral oils and are subject to spontaneous combustion, will be disposed of outside the building in an approved, tightly covered metal containers furnished by the contractor.