697DCK-25-R-00041_Customer Satisfaction Survey.pdf
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- Solicitation number
- 697DCK-25-R-00041
About this file
This document is a Customer Satisfaction Survey for Solicitation #697DCK-25-R-00041, which relates to a janitorial services contract for Federal Aviation Administration (FAA) facilities in Hawaii. The survey is designed to be completed by customers of the contractor and submitted directly to the FAA Contracting Officer by May 21, 2025, at John.G-CTR.Space@faa.gov.
The survey contains four key evaluation areas: timeliness of services, contractor responsiveness, problem-solving capabilities of operations management, and overall service performance. Respondents are asked to rate each area on a 5-point scale from Excellent (5) to Unacceptable (1), with space provided for additional comments. The survey is specifically for the janitorial service contract covering facilities in Hilo, Kona, and Kahului, Hawaii, and is intended to provide past performance information for the ongoing solicitation.
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Customer Satisfaction Survey Solicitation # 697DCK-25-R-00041
Please submit this Survey via email to the Contracting Officer at this email address: John.G- CTR.Space@faa.gov, by May 21, 2025.
The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA Acquisitions person names above. Any surveys received directly from the Company bidding on this solicitation will not be accepted.
1. Name of Company Submitting Proposal
2. Name of Company Providing Survey
3. Past Performance Contract# referenced for this Survey:
4. Type of Services Provided:
5. ANNUAL Dollar Amount of the above-referenced Contract
Name of the Persons (Customer) Submitting this Survey
I hereby submit the following rating on behalf of the company name above as they submit a proposal on the Federal Aviation Administration solicitation named above.
Signature of the Customer Date
Customer Satisfaction Survey Solicitation # 697DCK-25-R-00041
Please submit this Survey via email to the Contracting Officer at this email address: John.G- CTR.Space@faa.gov by May 21, 2025.
The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA Acquisitions person named above. Any surveys received directly from the Company bidding on this solicitation will not be accepted.
1. Are all services (weekly, bi-weekly, monthly, quarterly, and annually) completed and done in a timely manner?
Excellent (5) Very Good (4) Good (3) Needs Improvement (2) Unacceptable (1)
Comments:
2. How quickly does this contractor respond to your needs, requests, or complaints?
Excellent (5) Very Good (4) Good (3) Needs Improvement (2) Unacceptable (1)
Comments:
3. How would you rate the problem-solving capabilities and follow-up of this contractor’s Operations Management?
Excellent (5) Very Good (4) Good (3) Needs Improvement (2) Unacceptable (1)
Comments:
4. Please rate your current level of satisfaction with the overall service performance of this contractor:
Excellent (5) Very Good (4) Good (3) Needs Improvement (2) Unacceptable (1)
Comments:
File details come from the government source that posted it. Updated .