69056726R000004 WFL AE IDIQ RFQ.pdf

REQUEST FOR QUALIFICATIONS

2025 Architect/Engineer Multi-Discipline

Indefinite Delivery Indefinite Quantity Contract Western Federal Lands Highway Division

Solicitation Number 69056726R000004

This announcement is issued as the Request for Qualifications (RFQ) for Architect and Engineering (A/E) firms interested in being evaluated to receive an A/E contract. Federal Highway Administration (FHWA), Western Federal Lands Highway Division (WFLHD), anticipates awarding up to five (5) Indefinite Delivery Indefinite Quantity (IDIQ) contracts for A/E services under this announcement. Two (2) IDIQs will be set-aside for small businesses. This IDIQ has a shared ceiling of $60,000,000, with each individual IDIQ guaranteed a minimum of $10,000.

The North American Industry Classification System (NAICS) code for this acquisition is 541330 (Engineering Services) the small business size standard is $25.5 million. Subcontracting plans will be required for large businesses in accordance with FAR 19.109. The subcontracting plan must show the firm’s intended use of small business, HUBZone small business, small, disadvantaged business, veteran-owned small business, service-disabled veteran- owned small business, and women-owned small business concerns. Subcontracting Plans are not required with the submission of Standard Form (SF) 330.

A/E firms meeting the requirements described in this announcement are invited to SUBMIT A COMPLETED SF 330. Firms responding should submit a single SF 330 and list their intended use of outside consultants or associates in Part I, Section C. Each firm must be registered in System for Award Management (SAM.gov) prior to the end date of this RFQ. Minimum acceptable font size is 12 point. The business size status should be indicated in Part II, block 5b. No other type of submittal will be considered in the evaluation.

This is NOT a Request for Proposal. A solicitation package is not available.

Submit completed SF 330 ELECTRONICALLY to WFL.AE@DOT.GOV by January 15, 2026, 2:00PM Pacific Standard Time.

Submit all questions ELECTRONICALLY to WFL.AE@dot.gov by close of business January 8, 2026.

mailto:WFL.AE@DOT.GOV mailto:WFL.AE@dot.gov

Request For Qualifications 2025 Multi-Discipline Architect/Engineer Services

GENERAL SCOPE OF WORK:

WFLHD operates as part of the Office of FHWA, serving the transportation engineering needs of Federal Land Management Agencies (FLMA), such as the National Park Service, United States Forest Service, United States Fish and Wildlife Service, Bureau of Land Management, and state and local agencies. The roadways associated with WFLHD projects are typically maintained by the local county, state department of transportation, or FLMAs. Work under the contract will be for federally funded road projects, with most work being funded through the Federal Lands Transportation Program (FLTP) and Federal Lands Access Program (FLAP). Projects are typically located in environmentally sensitive areas that necessitate context-sensitive design techniques and processes. Project topography type and climatic zones vary greatly, including coastal, mountainous, desert, and plains regions. The geographic jurisdiction of WFLHD includes, but is not limited to, Alaska, Washington, Oregon, Idaho, Montana, and Wyoming.

Highway segments will be designed in accordance with current American Association of State Highway and Transportation Officials (AASHTO) policy, FHWA procedures, Federal Lands Highway Project Development and Design Manual, with WFLHD supplements, and/or specific project criteria as determined by WFLHD. WFLHD uses U.S. Customary Units (English).

Deliverables must be provided in the following formats: OpenRoads Designer© (highway and earthwork design); MicroStation©. DGN file format (plans and drawings); HEC-RAS and/or SMS (2D hydraulic modeling), ESRI ArcGIS format (environmental studies field data), and Masterworks (MW).

Some project development activities may be performed by WFLHD, by other government agencies, or by other consulting firms. Value engineering, agency coordination, document and report preparation, management of public meetings, and other public/agency involvement, may be required.

SERVICES REQUIRED UNDER THE CONTRACT:

The scope of task orders may include the following disciplines, but are not limited to:

(A) Project Management involves the leadership of the project through activities, such as close coordination and collaboration with the WFLHD project manager, coordination with the WFLHD internal Cross Functional Team (CFT), subconsultants, and external agencies. Project Management will also involve management of the project scope, schedule, budget, and the Quality Assurance/Quality Control (QA/QC) process, as well as involvement and leadership in project decisions that affect the development and delivery of contract documents.

(B) Highway design activities utilizing context-sensitive design principles in performance of tasks, such as reconnaissance and conceptual studies; safety reviews, analyses, and studies;

value engineering studies; preliminary design and line and grade studies; earthwork estimations; erosion and stormwater pollution prevention; highway safety and traffic control design; final design; and preparation of plans, specifications, and estimates (PS&E).

(C) Environmental compliance services, such as studies, recommendations, and reports for waters of the United States, threatened and endangered species, sensitive species, cultural resources, hazardous materials, wild and scenic rivers, noise, air quality, visual quality, and farmlands; the preparation of documents required for the National Environmental Policy Act and Department of Transportation Section 4(f) and 6(f) provisions; and the preparation of applications and supporting documents for Clean Water Act Section 404 permits, 401 certifications, and 402 storm water permits and for state-required environmental permits.

Management of public meetings and other public/agency involvement may be required.

(D) Geotechnical engineering, such as comprehensive identification of geologic hazards through site reconnaissance and surface and subsurface investigations; geophysical studies;

geologic constraints and hazard identification; shallow and deep foundation design; retaining wall design; earthwork shrink/swell recommendations; earthwork cut and fill slope recommendations; soil and rock slope stability and excavation methods; erosion survey and mitigation; material source identification and characterization; landslide analyses and mitigation recommendations; instrumentation deployment; pavement and subgrade improvement recommendations and laboratory testing of materials.

(E) Bridge and structural design, assessment, and inspection activities including, but not limited to, determining structure type, size, and location (TS&L); designing concrete, steel, and timber bridges (vehicular, pedestrian, and combination) in accordance with current Load and Resistance Factor Design (LRFD) AASHTO Bridge Design Specifications; implementing Accelerated Bridge Construction (ABC) technologies, such as Prefabricated Bridge Elements and Systems (PBES), slide-in bridge construction and Geosynthetic Reinforced Soil - Integrated Bridge System (GRS-IBS); designing seismic retrofits for existing structures;

designing retaining walls; performing structure inspections (bridge, culvert, retaining wall, and tunnel); load rating structures (bridge and culvert); preparing structure rehabilitation plans;

performing structure constructability reviews; determining structure construction schedules and preparing structure plans, specifications, and estimates (PS&E).

(F) Hydraulic and hydrologic engineering, such as hydraulic reconnaissance; hydrologic analysis; one-dimensional and two-dimensional hydraulic modeling; determining hydraulic structure type, size, and location (TS&L); floodplain and scour analyses; culvert and drainage system surveys and assessments; culvert and headwall, low water crossing, and roadway drainage design; bank stabilization design; bridge crossing waterway and scour countermeasure design; aquatic organism passage design; stormwater pollution control and nature-based low impact treatment design; compliance with Federal Emergency Management Agency regulations; preliminary and final hydraulic reports and recommendations; and development and preparation of certain permit applications and state specific permits.

(G) Landscape Architecture, such as visual landscape management, visual mitigation, wild and scenic areas, historic preservation, and revegetation plans. Development of design visualization of project designs.

(H) Pavements and materials services, such as materials recommendations and specifications for materials commonly used in the construction of roads and bridges for federal, state or local agencies and pavement design analysis and structural section recommendations for aggregate surfacing, flexural, and ridged pavements.

(I) Surveying and mapping services, such as; unmanned aerial system photogrammetric and Lidar mapping; cadastral surveys; bridge site surveys; bathymetric surveys; location and final design surveys; analytical aerial triangulation; digital terrain modeling; and compilation of topographic and planimetric features.

(J) Right-of-way and utility services, such as; preliminary right-of-way studies and boundary compilations; preparation of right-of-way plans, legal descriptions, and highway easement deeds; right-of-way acquisition processes including appraisals, negotiations, and acquisition;

utility research and coordination, utility designation and location; and utility conflict resolution and relocation plans and agreements.

(K) Support WFLHD-led construction administration by performing post-design support and review services of contractor submitted documents, such as, but not limited to, false work and structures submittals; value engineering proposals; and site visits with WFLHD personnel to review construction progress.

(L) Transportation planning activities, such as analysis of transportation needs and priorities and opportunities for multi-modal integration and alternative transportation systems development.

Proposed Contract Type

• Firm-Fixed-Price

• Labor-Hour Individual task orders may be Firm-Fixed-Price or Labor-Hour Contracts. This allows a project-dependent assessment and allocation of contractor risk.

Estimated Task Order Amounts: Task orders awarded for A/E services under the contracts may range in dollar value from $1,000 – $10,000,000.

FIRMS SHALL HAVE A CURRENT (APPROVED) SAM.gov REGISTRATION PRIOR

TO SUBMITTING A SF 330.

If your firm is a small business, ensure it is self-certified as a small business concern in SAM.gov 52.219-1 under NAICS code 541330.

Prerequisites and Source Selection Criteria:

Only prime contractors in conjunction with subcontractors meeting the following prerequisites will be considered and further evaluated for possible selection: Firms not meeting the Prerequisites will be eliminated from further evaluation (PASS/FAIL Rating).

• Five (5) years highway design experience (SF 330, Section F – Example Projects).

• Three (3) years utilizing the design software Microstation and Open Roads (SF 330, Section E – Resumes of Key Personnel).

• Five (5) years experience in completing Federal environmental compliance documents and permitting on transportation system and highway design (SF 330, Section F – Example Projects).

• Professional engineering license in each of the following states: Alaska, Idaho, Montana, Oregon, Washington, and Wyoming (SF 330, Section D – Organizational Chart).

• Registered professional land surveyor license in each of the following states: Alaska, Idaho, Montana, Oregon, Washington, and Wyoming (SF 330, Section D – Organizational Chart).

Criteria to be used for this A/E Acquisition are as follows. Provide information using SF 330:

1. Part I, Section E: Resumes of Key Personnel Proposed For This Contract. This section counts for 30 Points of the total score and will be based on the following.

• Federal Land Management Agency (FLMA) experience; ( Max 5 points)

• Number of years with firm; ( Max 5 points)

• Experience working with multi-disciplines teams; ( Max 5 points)

• Experience on a variety of projects to include size, complexity, and location; ( Max 5 points)

• Technical experience in the areas listed below. ( Max 10 points)

Submit the specified number of resumes for each of the following service categories as listed below. Provide resumes of key personnel qualifications necessary for satisfactory performance. Include the proposed team’s specific qualifications and professional background.

Personnel resumes can have more than one role listed, however no more than a total of eight resumes, limited to 16 pages in total, will be accepted. If more than the accepted number of resumes are provided, only the first eight resumes presented in the proposal will be evaluated.

Project Management (two resumes)

• Experience leading multi-discipline teams on environmentally sensitive transportation projects implementing context-sensitive solutions

• Experience managing budgets and schedules for projects of varied complexity.

• Experience managing risks and tackling issues proactively.

• Experience working with a variety of partner agencies and stakeholders.

• Experience in FHWA project delivery.

• Familiar with establishing tasks and managing milestones and deliverables.

Quality Control/Quality Assurance (one resume)

• Experience with FHWA specifications and standards.

• Former experience in a technical role (designer/design manager).

• Experience performing audits and/or other quality initiatives.

• Experience establishing quality processes and quality measurements.

Contract Manager (one resume)

• Demonstrates experience working with a variety of functions/disciplines.

• Demonstrates experience working on different sized contracts.

• Federal Government contracting experience.

• Able to manage multiple contracts simultaneously.

Highway Design (two resumes)

• Experience applying context sensitive solutions and balancing constraints.

• Experience with three-dimensional design software.

• Experience estimating costs/developing estimates.

• Experience generating documentation/files/info. for contracts (e.g., Special Contract Requirements (SCR) and technical reports).

• Experience developing project hand-off packages to construction.

Environmental (one resume)

• A minimum of three years of experience leading environmental compliance and permitting efforts (e.g., NEPA, Section 106, Environmental Assessment, and Clean Water Act Permitting) for transportation projects.

• Experience with environmental compliance and permitting in the five states covered by WFLHD.

• Experience working with FLMAs (National Park Service, Forest Service, Bureau of Land Management, Fish & Wildlife Service, Department of Defense, Bureau of Indian Affairs)

• Experience with development and reviewing environmental documents that meet appropriate established standards.

Bridge and highway related structural engineering (one resume)

• Experience applying context sensitive solutions to new or replacement bridge structures (aesthetics, cultural context, architectural features).

• Experience performing seismic design/analysis of multi-span bridges and retrofits of existing structures.

• Experience performing structural design of complex and unique bridges (arches, trusses, suspension, long span steel plate girder, or post tensioned box bridges with spans over 200 feet).

• Experience completing bridge rehabilitation projects including historically significant structures.

2. Part I, Section F: Example Projects Which Best Illustrate Proposed Team’s Qualifications For This Contract. This Section counts for 30 Points of the total score and will be based on the following criteria to be evenly weighted:

• Selection of projects that are demonstrated to be multi-disciplinary (as defined above under General Scope of Work - Services Required by the Contract) ( Max 6 points)

• Demonstrates experience working with Federal Lands Highway partner agencies; ( Max 6 points)

• Demonstrates experience with Design Elements (as defined below) ( Max 6 points)

• Demonstrates experience with Project Site Elements (as defined below) ( Max 6 points)

• Key personnel provided in Section E participated on the project. ( Max 6 points)

Provide six example projects completed within the last 10 years. If more than six examples are provided, the first six examples presented will be evaluated and the remainder will not be considered. A project is considered completed if all deliverables in the contract for the project have been delivered and the final invoice has been approved. Example projects can either be as a firm or through individual experience by proposed team and subconsultants. In the description, provide information as it relates to the expertise necessary to accomplish services required for this contract. A maximum of 12 pages will be allowed. If more than 12 pages are provided, the first 12 pages presented will be evaluated and the remainder will not be scored.

Consideration will be based on design elements demonstrated throughout six example projects.

each project does not need to have all 10 design elements below in order to be considered for the highest rating.

Design Elements

• Roadway Reconstruction, rehabilitation

• Bridge Design

• Roadway excavation, rock embankment or embankment construction

• MSE Walls/Reinforced Soil Slopes/Deep patches

• Culvert and Aquatic Organism Passage Design

• 3/D Modeling/Design Delivery

• Emergency Repairs

• Bank Stabilization (scour protection, root wads, log jams)

• Trail Design

• Pavement preservation (chip seal, microsurfacing) Consideration will be based on project site elements demonstrated throughout six example projects. each project does not need to have all 4 project site elements in order to be considered for the highest rating.

Project Site Elements

• Constructed in sensitive or protected habitats and landscapes for Federal Land Management Agencies such as National Forest Service, National Park Service, and/or Bureau of Land Management.

• Mobilization challenges such as aerial mobilization, single lane access, unimproved roads, and load restrictions.

• Constricted work areas such as steep slopes, narrow roadway benches, or limited staging areas.

• Work restrictions, such as limited lane closures and work windows.

3. Part I, Section H: Additional Information. Provide past performance of the prime contractor and/or sub-consultants on contracts. This Section counts for 20 Points of the total score.

Provide a total of six performance evaluations for the example projects listed in Part I, Section F.

If example project provided above has a Contractor Performance Assessment Reporting System (CPARS), the CPARS for that project is required to be submitted.

In the absence of a CPARS, provide a copy of an equivalent performance evaluation completed by the project owner/client agency. The performance evaluation shall include the following factors: quality, schedule, management, and cost control.

If a past performance evaluation cannot be obtained, provide proof of attempt to obtain, with contact information of the project owner/client agency. If FHWA is unable to obtain a performance rating for one of these projects, the past performance for that project will be rated neutral.

4. Part I, Section H, Additional Information. Demonstration of responsiveness, flexibility, leadership, and adaptability. This Section counts for 20 Points of the total score and will be based on the following:

• Number of years working with proposed subconsultants and proposed subconsultants experience with Federal Lands Highway work; ( Max 4 points)

• Firm’s experience with Project Management leadership, including risk assessment, cost estimating, and change management. ( Max 4 points)

• Firm’s experience integrating A/E project delivery with public agency technical delivery staff; ( Max 4 points)

• Firm experience with providing project delivery efficiency that results in cost and or/schedule savings to the Government. ( Max 4 points)

• Firm has offices or subconsultants within the primary six state WFLHD boundary; ( Max 4 points)

Highlight the six areas above, describe your firm’s ability to accomplish concurrent task orders issued under this IDIQ. Provide specific examples of ways your firm will respond to request for services in varied geographical locations, as well as for varied types of work. A maximum of 2 pages will be allowed. If more than 2 pages are provided, the first 2 pages presented will be evaluated and the remainder will not be scored.

ARTICLE II — SAMPLE STATEMENT OF WORK

A. INTRODUCTION: Work may require any or all the following Architect-Engineer services:

• Project Management

• Quality Control/Assurance

• Contract Management

• Planning

• Highway Design

• Environmental

• Highway Safety

• Geotechnical

• Hydraulics/Hydrology

• Survey and Mapping

• Landscape Architecture

• Right-of-Way and Utilities

• Bridge and Highway-related Structural Engineering

• Value Engineering

• Materials and Pavement

• Construction Engineering Support This contract is for Architect and Engineer Services (A/E) to be performed for the Western Federal Lands Highway Division (WFLHD) of the Federal Highway Administration (FHWA), Vancouver, Washington. WFLHD may authorize the use of this contract by other Federal agencies on a case-by-case basis. This Indefinite-Delivery, Indefinite-Quantity (IDIQ) contract will operate in accordance with Federal Acquisition Regulation (FAR) 16.5. A/E services will be initiated by the issuance of task orders for individual engineering services in accordance with the terms of the IDIQ contract. The IDIQ contract will be in effect for a period of five years.

A minimum of $50,000 of A/E services will be ordered during the life of the contract. The total amount of services ordered shall not exceed $60,000,000 during the life of the contract (see Clause 52.216-18, Ordering, and Clause 52.216-19, Order Limitations).

B. PURPOSE: The primary purpose of this contract is to provide transportation engineering services related to the planning, design, and construction of transportation infrastructure projects including roads, bridges, and trails.

C. LOCATION: Most of the projects will be within the states of Alaska, Idaho, Montana, Oregon, Washington, and Wyoming. Services may be required at other locations within FHWA. Project sites will generally be in or near national forests on either public lands or on public route corridors with abutting private land, in national parks, in national wildlife refuges, on tribal lands, or on or near other Federal properties. The projects are frequently in remote locations on steep terrain on low volume roads.

D. SCOPE OF WORK: The work will principally be for transportation engineering services in support of design and development of highway, bridge, and other associated transportation facilities. A significant amount of the design work will be for mountainous roads with difficult access requirements. Additionally, engineering, and environmental support services may be required for construction and post-construction tasks. The work will generally consist of the following types of services:

1. Project Management: Manage development of the project and/or deliverable. This work generally consists of leading and coordinating with project team members, creating, updating, and monitoring schedules, facilitating meetings, directing work, monitoring budgets, providing status updates, monitoring contract compliance, and risk management.

Project management work may begin at kick-off and be completed at the end of construction of the project.

2. Quality Control/Quality Assurance (QC/QA): Ensure accuracy and completeness of deliverables based on standards. The work includes review of deliverables to meet an acceptable level of quality with respect to the thoroughness and appropriateness of the data collection, analysis, and recommendations, the clarity of the presentation, and the accuracy of the completed products. The review may utilize checklists, guidance documents, and other documentation to ensure quality is met. QA consists of monitoring the QC process by dedicating personnel to defining and measuring quality, assessing outcomes, and reevaluating standards. QA provides confidence that quality requirements can and will be fulfilled.

3. Contract Management: Develop accurate and cost-effective proposals. Ability to make effective recommendations to ensure project delivery in an efficient manner. Leads subcontractors in proposal, quality assurance, and streamlined communication. Effective at managing multiple projects at a time with multiple disciplines interacting concurrently to include subcontractors. Provides additional quality control to ensure accurate delivery of requirements. Ability to effectively communicate with multiple government partners and stakeholders.

4. Planning: Develop transportation plans, studies, reports, and assist in public involvement meetings and outreach. The plans can range from regional, multi-state long-range transportation plans to unit or modal-specific studies. The completed plans should include supporting baseline condition analysis relevant to the areas of interest. The completed plans and reports would provide information used in future project decision making processes.

5. Highway Design: Develop preliminary, intermediate, and final plans, specifications, and estimates (PS&E) packages for the construction of roads, bridges, multi-modal facilities, and trails. The work generally consists of transportation design using context sensitive solutions balanced with safety, design standards, environmental, and economic restrictions.

The completed design should include all documents necessary to support the design decisions, associated risk evaluation and provide compliance with national laws and regulatory policy. The completed design would provide a set of documents that would be used for the bid and award of a construction project.

6. Environmental: The environmental clearance work generally consists of developing and providing documents that address compliance with national environmental laws and policies. This may include performing studies, investigations, or inventories of various social, cultural, and environmental resources contained within the project limits or impacted by the proposed construction activity. This clearance may also involve the coordination with the public as well as various federal, state, local, or tribal agencies within the project corridor.

7. Highway Safety: The highway safety work generally consists of collecting and analyzing traffic and crash data history to support the environmental clearance process and to guide the selection of appropriate engineering solutions. Additional tasks may include using the Interactive Highway Safety Design Model (IHSDM) and conducting Road Safety Audits

(RSA).

8. Geotechnical: Geotechnical field investigations, analysis, reports, and studies in support of roadway, bridge, and trail design and for environmental clearance issues. The work generally consists of performing geotechnical reconnaissance, subsurface exploration, geophysical studies, data collection, mapping, geologic interpretations, geotechnical analysis, alternative development, and design for geotechnical aspects of project development and construction. A formal report is generally required documenting the findings and recommendations of the geotechnical work. This report is used to supply supporting information for the design phase and is also used as a resource during project construction.

9. Hydraulics/Hydrology: Hydrology and hydraulics engineering services in support of highway design and environmental clearance issues. The work generally consists of field reconnaissance, geomorphic trend analysis, geomorphic risk analysis, flood-rise analysis, flow determinations, design of drainage structures which may include fish passage, flood analysis, and scour potential determinations. The hydraulic recommendations are appropriately documented indicating the type of analysis used. These recommendations will be used as appropriate in the support of highway design.

10. Survey and Mapping: Highway survey and mapping work to include control networks, topography, right-of-way retracement, cadastral surveys, areal mapping, and hydrographic/ bathymetric surveys to be documented by relevant examples.

11. Landscape Architecture: Landscape Architecture associated with visual landscape management, visual mitigation, and revegetation plans. Development of design visualization of project designs.

12. Right-of-Way and Utilities: Right-of-way and utilities engineering including preparation of right-of-way and utilities plans and descriptions for the acquisition of right-of-way and coordination with landowners, state and county agencies, and utility companies, and right-of-way acquisition negotiations with landowners.

13. Bridge and Highway-related Structural Engineering: Structural designs for various highway-related structures, including major hydraulic structures, retaining walls, and bridges. The work generally consists of the design of structures including analysis of required structure type, size, and location. The completed design should include appropriate documentation to indicate compliance with federal law and policies. The completed design provides a set of documents that can be used for the bid and award of a construction project.

14. Value Engineering: Value engineering of projects under development, including conducting studies, assisting with arranging and conducting meetings, and providing analyses and reports.

15. Materials and Pavements: The materials and pavement engineering work generally includes highway material testing and the appropriate documentation of results. Pavement engineering service includes field reconnaissance, existing pavement structural evaluation, documentation of existing pavement distress, and structural pavement analysis and design.

A formal report is issued properly documenting the analysis and recommendations. This report is used to supply supporting information for the highway design phase and is also used as a resource during project construction.

16. Construction Engineering Support: Engineering support during and post construction generally consists of providing revisions to the PS&E package for roads, bridges, and trails as requested by FHWA during construction of a project.

Perform all work in accordance with the Federal Lands Highway Project Development and Design Manual (PDDM), and other manuals, guides, references, and requirements as may be specifically stated in the individual task orders. Specifications and standards are defined in the PDDM and may be supplemented in the task order. Generally, national park road standards shall be used for highway design of park roads. American Association of State Highway and Transportation Officials (AASHTO) or state and local standards shall be used on other roads.

The Firm’s recommendations shall provide for the use of WFLHD’s standard materials, construction methods, and test procedures as contained in the current or designated edition of the standard specifications for construction of roads and bridges on FHWA projects, unless specified otherwise in the individual task orders.

Utilize boring log, retaining wall design, highway design, survey and mapping platforms and software that ensure compatibility with current WFLHD platforms; gINT, MSEW (3.0), DARWin, Microstation and OpenRoads Designer Connect Edition.

Provide all needed supplies, materials, equipment, vehicles, qualified personnel, and supervision to complete the work specified in each task order.

Assure that work products are accurate and of high quality through an established and documented QA/QC process. WFLHD staff may visit the Consultant’s office(s) to verify project progress to date and verify the use of a QA program. The QA process should be documented and provide appropriate checks to ensure high quality in the final delivered product.