6-Musical Instrument Repairs Technical Proposal.pdf

AP26-012 Musical Instrument Repair Technical Proposal

Each question must be answered in the space provided below. Failure to respond in the designated space may result in the proposal being considered incomplete. The completed document will serve as the vendor’s technical proposal.

i. Please indicate which categories you are applying for.

Woodwinds (e.g., flute, piccolo, clarinet family, saxophone family, oboe, bassoon)

Brass (e.g., trumpet/cornet, French horn, trombone, euphonium/baritone, tuba)

Strings (e.g., violin, viola, cello, double bass)

Percussion (e.g., snare, bass drum, timpani, mallet percussion, auxiliary percussion)

Modern / Rhythm Section Instruments (e.g., guitar, bass guitar, drum set, keyboard/synth)

1. Repair Request and Completion Process Vendors must describe in detail the process for requesting and completing musical instrument repairs. The description should include:

a. How schools initiate a repair request (e.g., phone, email, online form) and what information is required.

b. Procedures for scheduling pick-up or drop-off of the instrument.

c. Estimated turnaround times for different types of repairs (minor, moderate, major).

d. How the vendor provides status updates during the repair process.

e. The method and timing for notifying the school when repairs are complete.

f. Delivery or pick-up arrangements for returning the repaired instrument.

2. Customer Service and Communication Vendors must outline their customer service standards, including:

a. Average response times to emails, phone calls, or service requests.

b. Hours of operation and availability of customer service staff.

c. Point(s) of contact assigned to Granite School District.

3. Billing and Invoicing Vendors must provide information on:

a. Billing structure (hourly rates, flat fees, parts/labor breakdown).

b. Procedures for providing estimates prior to beginning work.

c. Invoicing process, including timing, itemization, and required documentation.

4. Quality Assurance Vendors must describe:

a. Any warranties or guarantees on completed repairs.

b. Staff qualifications, certifications, or relevant experience.

c. Process for addressing dissatisfied customers, warranty claims, or rework requests.

5. Experience and References Vendors must provide:

a. Vendors must provide a detailed list of the types of instruments they are qualified to repair (e.g., brass, woodwind, string, percussion, electronic instruments, etc.). Vendors must also indicate:

o Any brands for which they are an authorized service or repair dealer.

o Any brands or instrument types they are unable to service or provide repairs for.

b. A description of experience providing instrument repair services to schools or similar organizations.

c. At least two references from current or recent school clients, including contact information.