5. Attachment D - Vendor Response Template.pdf

RFP CR-308027

Attachment D

Vendor Response Template

Communications Recording Logger

May 29, 2020

Instructions For each of the following sections, please provide the requested information. Include any assumptions made in order to arrive at the answers.

1.1 Management Approach

Company Summary

Company name and address.

Company location.

Company web page.

Company sale representative name, phone and email.

Is this a public or private company?

How many years has the company been in business?

How many people does the company employ?

Training

Describe your approach and capacity to train new clients to use and support your proposed solution.

Explain the skills and background necessary for functional staff and system administrators to maintain and support the system.

Explain what training you would provide to the functional staff and system administrators.

Explain your recommended training approach for end user training.

1.2 Technical Approach

Implementation Process Considering Fermilab’s requirements detailed in Attachment B, please describe the steps involved to implement and deploy the Communications Recording Logger. Please include a description of the setup and implementation process.

Describe any industry-specific implementation accelerators that you would provide to Fermilab and/or use in this implementation.

For your implementation process, identify the steps that you typically provide and those completed by your clients.

Please describe the roles, responsibilities and estimated project hours by role of a typical implementation team including Fermilab members.

Please outline your software quality assurance practices for this type of implementation.

What is your approach to ingesting data from existing systems into the new Communiations Recording Logger?

What are your recommendations on implementation best practices for your solution including installation and training?

2 Past Performance

Experience

Describe your process for implementing a Communications Recording Logger tailored to the needs of an organization. Highlight it and how your clients help to shape your software solutions.

How many implementations have you completed?

What is the make-up of a typical implementation team (include on-site versus off-site team members)?

What is the average time for implementation from start to finish?

What level of involvement from the client is expected to make the project successful?

How do you handle having to replace a person on the account (e.g., in the middle of implementation)?

What sets you apart from other service providers in your ability to provide a long-term, stable solution?

References What is the total number of customers currently using your solution in production?

How many clients like Fermilab (e.g., government laboratory, academic institution) have you provided implementation and ongoing services for?

List three clients (preferably like Fermilab) that have successfully implemented and are using your solution. Please include contact name, phone and email.