3. Attachment B - Technical Requirements.pdf

Attachment B Functional and Technical Requirements

Employee Concerns Hotline and Ethics Incident Management System

RFP CR-308027

(A) Req. Id

(B) Domain Area

(C) Description

(D) Type of

Requirement

(E) Priority

(F) Conforms

(Y/N)

(G) Reference to

Proposal Page #

1 Technical Communications loggers shall record digital PBX telephones, VoIP telephones, analog telephones, analog C.O. lines, CAMA trunks, analog radio audio, Functional Must-have

2 Technical The communications recording logger shall communicate with the existing Intrado Viper System.

Functional Must-have

3 Security Password policy options shall include complexity enforcement, automatic aging, change reminders, expiration, and lock-out.

Functional Must-have

4 Capacity The communications logger shall be field upgradeable from 8 to 120 digital PBX telephone channels, 8 to 120 analog channels, 8 to 560 VoIP/RoIP channels, 8 - 560 NG9-1-1 SIPREC channels, 24 - 192 T1/PRI channels, 30 - 240 E1 channels, 8 - 120 P25 channels, or 8 - 560 DMR channels

Functional Must-have

5 Technical A wide range of mixed channel quantities (digital + analog + VoIP/RoIP, etc.) shall be accommodated within a single logger.

Functional Must-have

6 Storage Communications Recording Loggers shall include a standard multidrive for DVD-RAM archiving (9.4GB per dual-sided DVD-RAM disk, for 1540 hours at 13kbps).

Functional Must-have

7 Storage Archiving shall not affect any ongoing recording operations

Functional Must-have

8 Software Accessing software for replay shall not in any way affect the recording process

May 29, 2020 1 of 4

Employee Concerns Hotline and Ethics Incident Management System

RFP CR-308027

(A) Req. Id

(B) Domain Area

(C) Description

(D) Type of

Requirement

(E) Priority

(F) Conforms

(Y/N)

(G) Reference to

Proposal Page #

9 Standards Communications logging systems should/must be designed to conform to the NENA i3 standard for recording of NG9-1-1 primary interactions via the SIPREC method.

Functional Should-have

10 Recording It should also have the option to record the EF Johnson ATLAS P25 radio system, Harris Vida P25 and TAIT P25.

Functional Should-have

11 Resilience Communications loggers should offer multiple levels of resilience, including redundant power supplies, redundant hard disk drives (with choices of RAID levels 1, 5, or 10 connectivity), redundant network capability (via NIC bonding), and multiple choices for archive redundancy and network-based archive storage.

Functional Should-have

12 Resilience The communications loggers should be equipped with dual hot-swap load-sharing 120/240 VAC power supplies.

Functional Should-have

13 Security Communications Logging Recorders should include a multi-tier security system that controls user access based on role and channel (or talk group) assignments; the logging software designed to enhance security by encouraging users to employ strong passwords and to use them properly.

Functional Should-have

14 Security In addition, each user’s access and actions should be audited and available for review.

Functional Should-have

15 Capacity Recorders should be easily combined to provide recording solutions for higher channel counts, multiple sites, and/or redundancy.

Functional Should-have

May 29, 2020 2 of 4

Employee Concerns Hotline and Ethics Incident Management System

RFP CR-308027

(A) Req. Id

(B) Domain Area

(C) Description

(D) Type of

Requirement

(E) Priority

(F) Conforms

(Y/N)

(G) Reference to

Proposal Page #

16 Capability In addition to recording audio and PC screen media, communications logging recorders should support integration to a variety of metadata sources that provide call-associated information.

Functional Should-have

17 Storage Communications Recording Loggers should include an internal RAID array of hard disk drives for reliability and redundancy.

Functional Should-have

18 Storage Offerings should range from a standard pair of 1 Terabyte hard drives with RAID-1 (providing 1 Terabyte of storage for up to 166,000 hours @13 kbps compression) all the way up to four hot-swap 4 Terabyte hard drives with RAID-6 (providing 12 Terabytes of storage for up to 2 Million hours @13 kbps compression).

Functional Should-have

19 Capability Communications Recording Loggers should include an archiving utility which enables archiving of all recordings and metadata

Functional Should-have

20 Features Software should be browser-based to provide enhanced recording management capabilities including flexible search, multiple-call replay, graphical time-line with pan/zoom, variable-speed replay, incident management tabs, audio redaction, audio waveforms, talking time/date, call protection, burning of calls or incidents to CD/DVD/Blu-Ray, export or email incident, live monitor and instant recall.

May 29, 2020 3 of 4

Employee Concerns Hotline and Ethics Incident Management System

RFP CR-308027

(A) Req. Id

(B) Domain Area

(C) Description

(D) Type of

Requirement

(E) Priority

(F) Conforms

(Y/N)

(G) Reference to

Proposal Page #

21 Features The software should provide dispatchers and supervisors with preset-based instant recall, variable-speed replay, record-on demand, text annotation, and export to WAV file

Functional Should-have

22 Features In addition, the software should provide rich instant recall capabilities from a browser.

Functional Should-have

23 Hardware The communications recording logger should have a color front touch screen to view the current status of each channel and each archive, receive visual and audible alerts, live-monitor multiple channels, and fully administer the system using provided Configuration Manager software

Functional Should-have

24 Software Communications recording loggers should include Configuration Manager software, which permits secure browser-based access to system configuration parameters.

Functional Should-have

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Requirements