5-Attachment 2- Scope of Work for SLCI27006.pdf
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- Solicitation number
- SLCI27006
- Issued by
- Salt Lake County, Salt Lake City, Utah
About this file
This is a Scope of Work document for Salt Lake City Corporation's eBike maintenance, repair, and sales services contract (SLCI27006). The contractor is responsible for providing comprehensive repair services including diagnostics, electrical repairs, mechanical repairs, battery capacity testing and replacement, and functional test rides on completion. The contractor must also perform biannual preventative maintenance on the city's EcoMotion and Magnum electric bicycle fleet according to original manufacturer specifications, covering electrical systems, drivetrain systems, brake systems, and structural components. Additionally, the contractor shall provide sales of eBike accessories such as helmets, protective equipment, baskets, charging systems, and lighting systems, as well as new eBike sales and delivery services including assembly, battery health checks, firmware updates, and operator orientation with city personnel.
The contractor is required to provide itemized quotes for all repairs subject to city approval and cannot exceed approved estimates without written authorization. All repair work and replacement parts are warranted for a minimum of ninety days from the service date unless manufacturer warranty is longer. The contractor must furnish published list price information for all supplied products and is subject to invoice audits by the city at any time. Delivery and pickup of eBikes for service may be required at the contractor's discretion or by city request. The contractor warrants that all products conform to specified requirements and are of merchantable quality suitable for their intended purpose.
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SCOPE OF WORK
eBike Maintenance, Repair, and Sales Services
The City’s electric bicycle fleet primarily consists of EcoMotion and Magnum models, supplemented by various other manufacturers. The responsibilities of Contractor include, but shall not be limited to, the following.
A. Repair Services to include the following
1. Perform diagnostics services as needed, using proprietary or third-party software to pull error codes and system logs.
2. Perform electrical repairs, including but not limited to, replacement of throttles, pedal assist sensors, display units, etc.
3. Perform mechanical repairs, including but not limited to, flat tire changes, derailleur hanger alignment, and bearing replacements.
4. Perform capacity testing and balancing and replace batteries as needed.
5. Technician shall perform a functional test ride at the conclusion of every repair to confirm all systems are fully functional.
6. Contractor shall provide an itemized quote for review and approval by designated City personnel prior to performing any repairs.
7. Contractor shall not perform repairs exceeding the approved estimate without prior written authorization from designated City personnel.
B. Biannual Preventative Maintenance
All preventative maintenance shall be performed to original manufacturers’ specifications including, but not limited to:
1. Electrical system:
a. Inspect battery mounting and contacts for corrosion
b. Check wiring harnesses for fraying
c. Test all light systems
2. Drivetrain system:
a. Clean and lubricate chain
b. Check chain for stretching or wear
c. Inspect cassette teeth for wear
3. Brake system:
a. Measure brake pad thickness and replace if out of manufacturers recommended specifications
b. Bleed hydraulic lines
c. Degrease rotors
4. Structural
a. True the wheels
b. Check motor mount bolts
c. Inspect frame welds for stress cracks
5. Technician shall perform a functional test ride at the conclusion of all maintenance services to confirm all systems are fully functional.
C. At the discretion of the City, Contractor may be required to pick up ebikes for service appointments and return them to designated City location upon completion of services.
D. Sales of ebike accessories, including but not limited to the following
1. Helmets, gloves, other protective equipment
2. Baskets/cargo racks
3. Charging systems
4. Lighting systems, including reflectors
E. New ebike Sales & Delivery
1. Provide assembly services to manufacturers specifications, including but not limited to, torquing all bolts, adjusting brakes, and anything else to make the ebike fully operational.
2. Do an initial deep charge and health check on the battery.
3. Confirm that all firmware and software is consistent with the latest manufacturers version.
4. Perform an initial safety walk around and orientation with designated City personnel. This walk around should include, but is not limited to, covering power modes, battery removal, braking distances, and any other information an operator would need to safely operate the ebike.
5. Provide an owners manual, any warranty registration, and a bill of sale (or similar documentation) that shows the frame and motor serial numbers.
6. City reserves the right to pick up new ebikes at Contractors facility, or request
Contractor deliver new ebikes to a designated City facility.
F. Contractor warrants that products furnished conform to the specified requirements and are of good merchantable quality and suitable for the purpose intended.
G. Contractor shall warrant all repair work and replacement parts for a minimum period of ninety (90) days from the date of service unless a longer manufacturer warranty applies.
H. Contractor shall furnish a copy of the published list price information for any products supplied.
I. City may, at any time, audit invoices for purchases made by City from Contractor under this Agreement.
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