47QSSC-26-Q-0124_T10_Attachment 5 Contractor Scorecard Metric Logic.pdf

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This document is a GSA Federal Acquisition Service Contractor Scorecard Metric Logic guide that establishes performance measurement standards for contractors fulfilling purchase orders.

The scorecard evaluates contractor performance across three key metrics. The Acknowledgement Status Performance metric requires contractors to acknowledge purchase orders within one business day, measured by the ratio of orders acknowledged to orders received by the third day after receipt. The Shipment Status Performance metric mandates submission of shipment status (856) or backorder requests with estimated ship dates (ESD) within one business day following shipment, measured by the ratio of orders with submitted status or backorder ESD to total orders due per purchase order due date, with compliance assessed by the third day after the PO due date. The On-Time Performance metric measures whether orders are shipped or delivered by the PO due date or backorder ESD, with evaluation occurring on the seventh day after the due date to accommodate data compilation. For contractors with "deliver by" terms, performance is assessed using tracking number delivery dates, invoice dates, or customer receipt acknowledgments. For contractors with "ship by" terms, performance is measured using submitted shipment dates, invoice dates, or customer receipt acknowledgments. Cancellations are excluded from the on-time performance calculation.

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GSA Federal Acquisition Service

CONTRACTOR SCORECARD METRIC LOGIC

Acknowledgement Status Performance

# orders acknowledged

# orders received

*The requirement is to acknowledge purchase orders within one business day. The logic determines if you acknowledged the order (855), shipped the order (856), backordered (855) or canceled the order (855) by the 3rd day after receipt of the order to accommodate for weekends/holidays.

Shipment Status Performance

# orders with 856 shipment status or backorder

ESD

# orders due per PO due date

*The requirement is to submit shipment status within one business day following shipment, and to submit backorder requests when you will not meet the PO due date. The logic determines if you submitted either a shipment status, a backorder ESD or a cancellation prior to the PO due date by the 3rd day after the PO due date to accommodate for weekends/holidays.

On-Time Performance

# orders shipped or delivered on-time per PO due date or backorder ESD

# total shipped or delivered orders which are due per PO due date or backorder ESD

*The requirement is to ship/deliver by the PO due date depending if your ARO terms are deliver by or ship by.

Deliver by Contractor: On the 7th day (to accommodate data compiling) after the PO due date or backorder ESD (whichever is later), the logic determines if a PO was on-time if a tracking number delivery date is on or before the PO due date or backorder ESD (whichever is later) (cancellations are not included in this metric). *if a delivery date from a tracking number is not available the invoice date or customer receipt acknowledgement is utilized.

Ship by Contractor: On the 7th day (to accommodate data compiling) after the PO due date or backorder ESD (whichever is later), the logic determines if a PO was on-time if a submitted shipment date is prior to the PO due date or backorder ESD (whichever is later) (cancellations are not included in this metric). *if a shipment date (856) is not available, invoice date or customer receipt acknowledgment is utilized.

1 CONTRACTOR SCORECARD METRIC LOGIC

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