36C77619R0003-024.pdf

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HIG19-1 Healthcare Identity Management Support (HC IdM)
Solicitation number
36C77619R0003
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36C77619R0003 S02 - ATTACHMENT 23 - SAMPLE HC IDM CONTRACT WORKLOAD METRICS REPORT.pdf

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Text version

Employee/Contractor Name

MVI

Exceptions

Resolved

DMT Cases

Opened

DMT

Cases

Resolved

TK Pot Dup

Exceptions

Assigned

TK Pot Dup

Exceptions

Resolved

Emails/PVRs

Assigned CEs Worked

POC

Request

Resolved

Name 1 0 0 1 4 65 52 2 52

Name 2 13 0 4 10 113 11 0 46

Name 3 67 0 0 9 167 9 1 51

Name 4 3 0 1 2 96 63 0 59

Name 5 6 0 0 5 74 66 0 64

Name 6 101 0 1 0 70 8 1 8

Name 7 3 0 0 3 59 1 1 29

Name 8 0 0 0 8 92 78 0 75

Name 9 5 0 0 6 81 52 0 47

Name 10 0 0 0 8 73 70 0 63

Name 11 2 0 0 7 84 74 0 70

Name 12 0 0 0 3 77 68 0 59

Name 13 0 0 0 0 136 0 0 0

Name 14 1 0 1 3 61 9 1 8

TOTALS 201 0 8 40 1248 561 6 631

Prepared Sept 3, 2013 by: USER Name X

ATTACHMENT 23

August 2013

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