36C25926Q0717 0004.docx

This file is an amendment to a previous combined solicitation for Lynx System Technical Support Services. The amendment's primary purpose is to provide answers to questions that were previously submitted by potential offerors regarding the solicitation.

The solicitation (36C25926Q0717) is issued by the Department of Veterans Affairs, Veterans Health Administration, Veterans Integrated Service Network 19, through the Network Contracting Office (NCO) 19 located in Greenwood Village, Colorado (zip code 80111). The requirement is for continued software support and maintenance of the existing Lynx Duress & Mass Notification System deployed at the VA Western Colorado Health Care System main hospital and associated telehealth and leased spaces in Grand Junction, Colorado (81501). The response date and time is August 20, 2026, at 10:00 a.m. Mountain Time. The Product Service Code is J065 (Systems Integration and Software Solutions), and the NAICS Code is 561621. The contract specialist point of contact is Charles Morton at charles.morton@va.gov or 307-433-3739. The services required are limited to ongoing support and maintenance of the existing proprietary Lynx system, with no new installation or expansion included. Since the Lynx Duress & Mass Notification System is proprietary and vendor-controlled, only Lynx Systems can provide authorized software updates, patches, fixes, and technical support to maintain system compatibility, functionality, alarm processing integrity, and emergency notification reliability. The contracting office has determined that no other vendor or supplies can meet the agency's requirements due to manufacturer support constraints and the unacceptable operational and safety risks associated with using alternative vendors.