Modified PWS.docx

Changes see in red font.

B.2 PERFORMANCE WORK STATEMENT

Guest Wi-Fi and Wayfinding for VA Salt Lake City Campus

1. Scope:

Veteran Affairs Salt Lake City Health Care System (VASLCHCS) is looking to install a turn-key Virtual Bluetooth Low Energy (vBLE) cloud managed Wireless (Wi-Fi) and wayfinding solution at the Salt Lake City Main Campus, 500 Foothill Drive, Salt Lake City UT 84148. The contractor shall provide all labor, material and equipment to install hardware, software, configure and test this Wi-Fi and Wayfinding solution.

The Contractor shall utilize this PWS as well as As-Built drawings, electrical plans and documents and possible site visits as a basis for preparing a quote. The solution shall include all buildings throughout campus to include the underground tunnels that connect buildings as well as coverage in the parking garage and outdoor parking areas. The solution is required to be an air gapped, separate, fully operational Guest Internet Access Network.

2. Specific Tasks:

Technical:

The Contractor shall provide a turn-key wired distributed access system that must use vBLE technology for guest wayfinding and should be designed to be a fully air gapped network from the existing IT wireless. Existing fiber can be used between buildings, but contractor shall be required to add additional fiber in areas where fiber is not currently available. Coverage shall be throughout campus in all buildings, delivering pervasive coverage for wayfinding and guest Wi-Fi. The solution will also require some outdoor coverage including coverage within the 3-story parking garage.

A. The scope of this requirement will include all necessary hardware, software, installation, training, sustainment, support and warranty required for Guest Wi-Fi and Wayfinding services throughout the VASLCHCS main campus. The proposals must include the cost of a dedicated external internet connection with suitable bandwidth for a facility of our size.

B. The contractor must provide new hardware and licenses in creating the guest Wi-Fi solution. The switches must be either Juniper or Cisco branded. The federal government has determined these are the only acceptable brands for use within the VA.

C. Wi-Fi Requirements

· Access Point must be capable of Wi-Fi 802.11ax Wave 2 4x4:4.

· Access Point must support integrated 802.11ac Wave 2 sensor radio for security, network and location scanning.

· Access Point must be available in internal and external antenna version.

· Access Point must be available in indoor and outdoor (IP67 rated) version.

· Indoor Access point should support an IoT expansion port.

· Indoor Access Point should support PoE-out functionality to any PoE device capable of operating in 6W or less (e.g. BT11 vBLE only access point).

· Access Points must support integrated vBLE 16-element antenna array.

· Access Points must support Dynamic Packet Capture for user experience monitoring and troubleshooting.

· Access Points must support on-demand or manual packet capture for troubleshooting.

· Access Points should support Radio Resource Management (RRM) using both instantaneous data as well as 24-hour data collected from the site.

· The Wi-Fi infrastructure should support creating Personal Wireless Local Area Network (PWLAN) with security segmentation leveraging one common SSID (Single Set Identifier).

· The Wi-Fi infrastructure should have the option of leveraging or is VNA (Virtual Network Assistant) ready. VNA is a Natural Language Processing (NLP) AI-driven assistant that troubleshoots network issues, provides rich insights into network operations and utilization.

D. vBLE requirements

· Converged Wi-Fi/vBLE or vBLE only Access Points shall be configurable and manageable through a management portal interface.

· The system shall support beaconing in Apple iBeacon, Google Eddystone and AltBeacon advertising format in order to be able to be used on a wide variety of patient devices.

· Accuracy of BLE based location/engagement is expected to be within 1-3 meters with sub-second latency.

· The system shall automatically adapt to different devices and RF environments.

E. The contractor shall be required to determine the proper network topology and appropriate amount of hardware to provide the required coverage outlined. This is to include all wiring for access points, switches, routers and other equipment deemed necessary by the contractor.

F. The contractor shall protect all finished spaces and surfaces at no additional cost to the VASLCHCS. The contractor shall be financially responsible for repairing any damage or noted deficiencies to finished spaces and surfaces that occur as a result of the contractors (or sub-contractors) installation.

G. The contractor shall be responsible for cable management, labeling of all network cables, cables, ports, etc. associated with the guest Wi-Fi and Wayfinding installation.

H. Existing cable trays, raceways, or j-hooks shall be used where available for cable distribution. For locations where cable trays are not available, cabling shall be fastened with appropriate fasteners to ensure a secure and neat installation. Where cable penetrates fire and smoke walls that do not have existing cable trays, proper fire sleeves shall be installed in accordance with National Fire Protection Association code NFPA-101 Life Safety Code using approved fire stop material to seal all penetrations. The only fire stop product approved by the facility is Hilti brand.

I. The centralized interactive WayFinding/notifications system shall use digital kiosks (“WayFinding stations”) that shall allow the user to map directions to their destination. The facility will require five (5) of these kiosks. The three (3) of the five (5) Kiosks need to be able to be placed on the floor and interacted with, which will likely require a stand of some sort. The other two (2) kiosks shall be wall mounted. The kiosk needs to have a touch screen monitor of at least 40” but larger is acceptable. The solution shall also provide the ability to utilize an app to use the same mapping technology for navigating around campus. Guests shall be able to navigate to any patient care area throughout the campus.

J. The locations of the WayFinding/Guest Wi-Fi Access Points (AP) and Wayfinding Kiosks shall be detailed by the contactor and listed in on CAD (Computer-aided design) drawings. The CAD drawings should include locations of all major network hardware components including but not limited to servers, switches and server rack locations. Contractor of Sub-contractor shall run all required CAT-6 or above-ceiling cabling from the AP locations to the nearest networking closet. No run shall exceed the 100M data limit. At the offeror’s request, the Salt Lake City VA shall, to the best of its ability, supply additional documentation which could assist the offeror with a better design concept.

K. The Wayfinding stations shall provide patients with the opportunity to receive Wayfinding maps/routes (Via downloaded Wayfinding Application using a quick response (QR) code scanning on their smartphone or using an independent web-based App. and/or texting to their phone number inputted at the Kiosk). The ability to also find accessible amenities, restaurant/food amenities, messages and warnings that improve navigating the facility. This shall also support visually impaired patrons as needed.

L. The Guest Wi-Fi system shall provide guests/staff with Wi-Fi internet access and the system must be capable of blocking unwanted traffic with content filtering. The system must also be capable of tracking devices that violate configured policies and ban them from the network. For ongoing management of the system, a reporting portal shall track system usage and advanced analytics tools.

M. The system shall be compliant with IEEE 802.11ac standards and offer access to a wide-range of patient and visitor owned devices. User devices include laptop computer systems with a variety of operating systems (i.e., Windows, Apple, Linux, etc.); as well as smart phones and tablet computers.

N. All systems, equipment, peripherals, and components shall meet the standards delineated by applicable laws and regulations, such as Section 508 Amendment to the Rehabilitation Act of 1973 and others. In recognition and support of the “Electronic and Information Accessibility Standards” defined by Section 508 of the Rehabilitation Act, the offeror should include published accessibility self-assessments of proposed products using Voluntary Product Accessibility Templates (VPAT) and/or Government Product Accessibility Templates (GPAT) when available.

O. The Contractor shall submit a proposal based on predictive survey using known vBLE technology recommendations for pervasive building coverage and detailed building plans and public Wi-Fi network infrastructure provided with this salutation. This shall include the analysis of building floor plans and inspection of the facility.

P. The Contractor shall perform the Radio Frequency (RF) test during the site visit for interference and identify optimum installation locations for access points and installation of cable runs.

Q. Vendor shall provide (separate line item) optional costing for four (4)-years of optional licensing fees, internet connection fees, applications fees and service coverage.

3. Project Management:

Installation Requirements & Hours A. Contractor working hours on the VASLCHCS Campus shall be from 6:00 am – 5:00 pm Mountain Standard Time (MST) Monday through Friday excluding Federal Holidays, unless negotiated and approved in advance by the Contracting Officer (CO). The contractor shall ensure that the installer, whether that is the contractor or sub-contractor, check in with the VA POC every day during the installation process. After completion of the project, the COR, Technical Experts, and Vendor shall review the installation and operation of the system to assure the work is satisfactory before turning over the project to the operations and maintenance phase and signing a VA letter of acceptance.

B. The contractor shall provide a designated individual or group to meet with VA project owners including the COR for the first year of operation after the product has been turned over to the VA. This shall include monthly on-site visits unless determined unnecessary by the VA. Expectation is the contractor shall work closely with the site technical expert and/or the COR and/or Project Manager to coordinate and or help with updates, training, operations, and/or technical issues for any peripherals, and associated components and devices.

C. The contractor must inform the Contracting Officer Representative (COR), or Contracting Officer when any personnel is removed from the contract within two (2) business days of receiving notice unsatisfactory performance of contract employee. All Contractor employees are subject to immediate removal from performance of this contract when they are involved in a violation of the law, VA security, confidentiality requirements and/or other disciplinary reasons.

D. Offerors shall submit a Contractor Project Management Plan (CPMP) covering all tasks required for the task order as part of their proposal. At a minimum, the CPMP shall include Project Schedule, Verification and Validation Plan, Training Plan, Roles and Responsibilities, Identification of Services to be Performed, Methodologies to Monitor Performance, Risk Management Plan, and Project Closeout Activities. The CPMP shall imbed industry-leading quality management practices.

E. All changes to proposed work practices or test procedures shall be documented and the documentation shall be submitted by the contractor project manager and approved by the COR as soon as practicable.

F. When approved by the Salt Lake City VA COR, the contractor shall operate under the CPMP. The CPMP shall promote excellence in all areas of the task order. The specifics of the CPMP and its component plans may be set and changed periodically through negotiation to establish parameters that are fair and optimally helpful to the objectives of the task order.

G. Contractor may store equipment and materials on-site only after they have accepted receiving that equipment. Contractor is responsible for inventory of the equipment and reporting to the COR or Project Manager any discrepancies in equipment received versus what is required. The Contractor shall have a total of 150 sq ft of storage space to utilize at the facility. Contractor shall be responsible for removal of all garbage/recycling generated from the project each day.

H. The contractor shall provide 5 days’ worth of training classes to an unlimited staff during normal working hours and one other shift to be determined. The training shall cover the proper use of the equipment and should be provided by a certified trainer for the equipment being installed. Industry best practices techniques. Copies of the operator and maintenance/service manuals shall be provided upon completion of project.

I. Contractor shall work with the facility for scheduling and installation areas daily. The installation locations are listed below and shall include all floors within those buildings. Building 1 & 14 are the priority one to have work completed. Second priority buildings are 3, 4, 8 & 16. All other buildings are last priority. Vendor shall provide proper PPE (masks, gloves, etc.) for their employees. Area specific PPE (e.g. Operating Room) will be provided by the facility. Vendor shall provide additional infection control measures such as HEPA containment systems when working in areas such as ICU, Operating Rooms and other high-risk areas. The Salt Lake City VA staff will inform the vendor of required precautions of installation prior to work beginning.

· Building 1 (6 Floors: G & 1-5)

· Building 2 (3 Floors: G, 1, 2)

· Building 3 (3 Floors: G, 1, 2)

· Building 4 (2 Floors: B & 1)

· Building 5 (2 Floors: B & 1)

· Building 6 (1 Floor)

· Building 7 (1 Floor)

· Building 8 (3 Floors: G, 1, 2)

· Building 9 (1 Floor)

· Building 14 (5 Floors: B, G, 1-3)

· Building 16 (3 Floors, G, 1, 2)

· Building 18 (1 Floor)

· Building 38 (1 Floor)

· Building 47 (1 Floor)

· Building 32 ( 2 Floors) (See Amendment 0001)

· Trailer 1 (1 Floor)

· Trailer 2 (1 Floor)

· Parking Garage (3 Stories)

· Parking Lot 4 (~22,800 sq ft)

· Parking Lot 8 (~54,750 sq ft)

· Parking Lot 14 (~109,610 sq ft)

· Parking Lot 16 (~54,000 sq ft)

· Building 1 & 2

· Tunnel

· Higher Density Patient Care Areas Building 1 &14

Post Installation Requirements A. Maintenance and technical support services shall be provided for base year and option years on an as needed basis. The vendor must provide technical support 24x7x365, with a maximum response time of 4 hours. When required, vendor must provide on-site support within 24 hours.

B. Warranty period shall begin after the project has been accepted as complete by the Medical Center. Acceptance will not be given until training has been completed.

C. Base year services will start after the project has been accepted as complete by the Medical Center. The option years will then be dated accordingly based on the base year start.

D. Post Installation Inspection will be conducted in two parts. After equipment has been installed in a given area, a verification of proper installation will be completed. This verification will include equipment and wire labeling, patch panel labeling, and wire pathways. During this inspection, the hospital inspector/s will ensure fire and smoke ratings are intact and meet code. A final post installation inspection will include functional verification of all aspects of the project. Inspections will be conducted by one or all of the following: Contracting Officer Representative (COR), Biomedical Engineering, Safety, and any other affected Engineering Staff.

E. Contractor shall provide (In PDF format) Heat maps, infrastructure layers of installed APs, and kiosk locations.

4. Certifications and Performance:

A. The contractor shall be a certified partner and/or authorized distributor (and shall provide proof) for installation and key programming of all hardware and software being installed.

B. Contractor shall be able to provide ongoing technical support of all installed hardware and software.

C. Contractor shall provide proof of prior operational situations they have performed in this arena (Wayfinding, Wi-Fi, Networking, VBLE technology).

D. Contractor shall supply information to Salt Lake City VA Hospital Police for background checks of daily “On-site” personnel. Only VA Badged personnel shall be allowed “unescorted” access to the facility. Contractor shall have at least two (2) personnel capable of being VA PIV badged.

5. SECURITY:

A. The Contractor’s solution shall provide for Layer I air gapped isolation to provide isolation from any other network within each facility.

B. The contractor shall supply the Salt Lake City VA Medical Center with a final wiring and equipment location map upon completion of the project.

C. Contractor personnel, subcontractors, and subcontractor personnel shall be subject to the same Federal laws, regulations, standards, and VA Directives and Handbooks as VA and VA personnel regarding information and information system security.

D. A prohibition on unauthorized disclosure: "Information made available to the contractor or subcontractor by VA for the performance or administration of this contract or information developed by the contractor in performance or administration of the contract shall be used only for those purposes and shall not be used in any other way without the prior written agreement of the VA." See VA Handbook 6500.6, Appendix C, paragraph 3.a.

E. A requirement for data breach notification: Upon discovery of any known or suspected security/privacy incidents, or any unauthorized disclosure of sensitive information, including that contained in system(s) to which the contractor/subcontractor has access, the contractor/subcontractor shall immediately and simultaneously notify the COR, the designated ISO, and Privacy Officer for the contract. The term 'security incident' means an event that has, or could have, resulted in unauthorized access to, loss or damage to VA assets, or sensitive information, or an action that breaches VA security procedures. See VA Handbook 6500.6, Appendix C, paragraph 6.a.

F. A requirement to pay liquidated damages in the event of a data breach: "In the event of a data breach or privacy incident involving any SPI the contractor processes or maintains under this contract, the contractor shall be liable to VA for liquidated damages for a specified amount per affected individual to cover the cost of providing credit protection services to those individuals." See VA Handbook 6500.6, Appendix C, paragraph 7.a., 7.d.

G. A requirement to sign VA's Rules of Behavior: "Before being granted access to VA information or information systems, all contractor employees and subcontractor employees requiring such access shall sign on an annual basis an acknowledgment that they have read, understand, and agree to abide by VA's Contractor Rules of Behavior which is attached to this contract." See VA Handbook 6500.6, Appendix C, paragraph 9, Appendix D. Note: If a medical device vendor anticipates that the services under the contract will be performed by 10 or more individuals, the Contractor Rules of Behavior may be signed by the vendor's designated representative. The contract must reflect by signing the Rules of Behavior on behalf of the vendor that the designated representative agrees to ensure that all such individuals review and understand the Contractor Rules of Behavior when accessing VA's information and information systems.

H. Bio-Medical devices and other equipment or systems containing media (hard drives, optical disks, etc.) with VA sensitive information must not be returned to the vendor at the end of lease, for trade-in, or other purposes." See VA Handbook 6500.6, Appendix C, paragraph 5.h., for the specific options.

6. ESTIMATED PERIOD OF PERFORMANCE AFTER INSTALLATION

Note: The system is expected to go live within 9 months/270 days after the conference meeting with the awardee.

Base Year: 6/5/2021 – 9/4/2021 Option Year 1: 9/5/2021 – 9/4/2022 Option Year 2: 9/5/2022 – 9/4/2023 Option Year 3: 9/5/2023 – 9/4/2024 Option Year 4: 9/5/2024 – 9/4/2025