Cooling Towers Maintenance and Repair PWS - Final.docx

36C24820P1206

Performance Work Statement (PWS)

1.0 Introduction: The VA Caribbean Healthcare System (VACHS) has a requirement for maintenance and repair service for its twelve (12) cooling towers units. This Contractor shall provide all materials, labor, supervision, tools, supplies, transportation, and equipment necessary to perform full preventive maintenance service and required repairs to these cooling towers. Included are all inspections, adjustments, tests, and repairs necessary to keep the cooling towers covered under this contract in a continuous and reliable use, while functioning at their designed capacity and efficiency. These units shall be maintained in accordance with terms and conditions stated herein.

2.0 Period of Performance: The period of performance for this service contract will be one (1) twelve (12) month base period, and four (4) twelve (12) month option periods.

3.0 Specified Tasks and Associated Deliverables:

3.1 The Contractor shall be responsible for the maintenance of the cooling towers listed in listed in Section 5 of this PWS, as per manufacturers recommendations and the conditions stated in this PWS. The Contractor shall regularly and systematically perform required maintenance of the equipment and provide callback service as conditions warrant and shall repair or replace all portions of the cooling towers listed under this contract.

3.2 The Contractor shall provide qualified technician(s) (as defined in section 6 of this PWS) to provide maintenance and repair services of the VACHS cooling towers. The cooling towers original manufacturer's recommended maintenance and repair recommendations shall be followed, along with other specifications delineated in this PWS, in the rendering of these services.

3.3 The Contractor shall not perform any scheduled maintenance or repair that requires the unit to be off-line or shutdown unless the Contracting Officer’s Representative (COR), in coordination with the VACHS Operations Control Center (OCC) personnel, ensure all power sources to the unit, such as valves and electrical main power, are disconnected.

3.4 The Contractor shall not manipulate any valve, control, automatic device, lock-out control, or heat load transfer system unless it has been secured by VACHS OCC personnel.

3.5 Equipment specified in this paragraph shall be maintained in first-class condition to meet the cooling tower’s initial performance capabilities. The Contractor shall be responsible for the replacement of any damaged parts such as: electrical motors, water diffusers, valves, level control, belts, gear case, fill media, dampening device, unit structural components, fan assembly, pump strainer, enclosure, piping, hangers, catwalk, filtration system, lightning arrester and any other mechanical or electrical device, up to the main electrical power disconnect, that is part of the cooling tower system and upstream the piping system ending at the pump strainer. All cooling towers components must always be maintained operational and clean, free of dust, grease, stains or anything else that may affect the operation and appearance of the unit or the unit’s components.

3.6 The structural support for each Cooling Tower shall also be maintained under this contract, as it is considered to be part of the Cooling Tower System.

3.7 The Contractor is responsible for each cooling tower unit’s conditions, starting with this contract’s effective date. For the purposes of this contract, the cooling towers manufacturer's maintenance requirements are considered the minimum acceptable requirements for such units.

3.8 If specific equipment belonging to the cooling towers covered under this contract require additional maintenance for their safe and reliable operation, the Contractor shall perform such maintenance, after obtaining approval from the COR. Any services that involve electrical work shall be performed by a licensed electrician.

3.9 The contractor shall maintain the Cooling Towers area clean and free of debris for up to fifty (50) feet away of each unit.

3.10 The Contractor shall notify the COR for any maintenance issues that may be caused or related to water treatment, the concentration of chemicals in the cooling towers water, or water treatment parameters in order for the COR to coordinate their correction.

3.11 Cooling towers are monitored on a regular basis by the VACHS Environmental Regulatory Section (ERS) for the control of Legionella growth. If a chemical remediation procedure is requested by the ERS, the Contractor shall coordinate with the COR for such chemical remediation. However, the Contractor shall not be performing such chemical remediation. If a mechanical remediation is requested by ERS, the Contractor shall perform a mechanical cleaning within the time frame established by ERS.

4.0 Scheduled Maintenance Program:

4.1 A scheduled maintenance program shall be provided, kept, and used by the Contractor to maintain the cooling tower units at an optimum operating efficiency. The scheduled maintenance program shall be previously approved by the Contracting Officer (CO) and COR. The acceptance will be based on each cooling towers original manufacturer’s recommendation, the Cooling Technology Institute (CTI), and the guidelines provided below. The stricter of the three (3) shall determine the preventive maintenance schedule.

4.2 Contractor shall ensure cooling towers optimum performance with zero failure rate.

4.3 Contractor shall provide in writing the preventive maintenance protocol (policies and procedures), including the methods and frequency of testing and verifications of performance for the equipment.

4.4 Service Reports: Each preventive maintenance service shall be scheduled and completed in a computer prepared service report, detailing exactly what was performed during each service, and to which unit the service was performed. Also, the service report shall state what special tools, instrumentation, and diagnostic programs were used to maintain the system at an optimum efficiency. This service report shall be submitted to the COR two (2) days after the service is performed.

4.5 Summary Report: On a monthly basis, a Summary Report shall be prepared by the Contractor, and will be provided to the COR no later than five (5) business day of the following month. The template for the report needs to be approved by the CO/COR prior to the beginning of this contract’s performance.

4.6 Fill media shall be mechanically cleaned twice (2) a year by the Contractor. The Contractor shall dispose of all the scaling removed from the fill media outside the VACHS facility, in accordance with federal and state regulations. Mechanical cleaning products can be discarded through the sanitary piping or drainage, by separating the solid material. Material that may clog or affect the sanitary piping system shall not be discarded through the VACHS facility’s sanitary pipe system. The Contractor is responsible for discharges affecting the VACHS facility’s sanitary piping system. The Contractor shall not discard, directly or indirectly, any material as a result from the maintenance and repair of any cooling tower through the VACHS facility’s stormwater drain system. Fill media that must be cleaned outside each unit’s enclosure shall be removed from the VACHS facility premises prior to being cleaned. The only exception shall be the fill media of the Marley Cooling Towers, which shall be cleaned without removing them from their respective Cooling Tower, since these have a higher risk of breaking while being removed. The Contractor is responsible for any illegal discharge through the VACHS facility’s stormwater drain system that may reach any natural water body.

4.7 After completion of each mechanical cleaning, the Contractor shall clean the pump strainer associated with the unit that was serviced. Before unit start-up, the Contractor shall coordinate with the COR, in order for the COR to coordinate the desired chemical concentration levels in the unit’s basin.

4.8 Each filtration system shall be serviced every month. Filter media shall be replaced on a monthly basis.

4.9 Water level shall be verified daily on each Cooling Tower, and a daily log shall be created to prevent any failure. The Contractor is responsible of ensuring the water level in each unit meets the manufacturer’s specifications.

4.10 The Contractor shall utilize and provide procedures and checklists with worksheet originals indicating work performance and actual values obtained at the completion of the preventive maintenance (PM) service. The Contractor shall submit their checklist of PM to the COR for approval, prior to performing any type of work.

4.11 The scheduled work to be performed for PM of the cooling towers shall consist of the following:

4.11.1 Removal and washing/cleaning of drift eliminators, and reinstallation.

4.11.2 Removal and washing/cleaning of fill media, and reinstallation.

4.11.3 Resealing of water distribution piping inside tower, as needed.

4.11.4 Inspection/Cleaning of rotary spray nozzle.

4.11.5 Removal and reinstallation of fan guard assembly for inspection/washing and cleaning.

4.11.6 Removal and reinstallation of fan assembly as needed to access water collection system,

4.11.7 Washing/cleaning of collection system.

4.11.8 Washing the collection system vanes

4.11.9 Resealing of water collection system.

4.11.10 Removal of inspection port cover and inspection of interior of perimeter basin wall, and replacing cover as needed.

4.11.11 Power washing fan plenum exterior walls.

4.11.12 Power washing fan assemblies and fan shrouds.

4.11.13 Reinstalling water collection system dampers.

4.11.14 Resealing interior wall seams and joints, as needed.

4.11.15 Reinstalling fan assemblies and fan guards.

4.11.16 Readjusting make-up water valves to recommended operating level.

4.11.17 Inspect/adjust fan motor-drive assembly.

4.11.18 Inspect fan shaft bearings (pillow blocks) and lubricate, as required.

4.11.19 Inspect reducing gear.

4.11.20 Inspect, adjust, paint, or repair any guard rail, catwalks, ladders, piping, lightning arrester and cooling tower structural support.

4.11.21 Maintain cooling tower room/area clean and free of debris and falling material.

4.12 Repair services shall be conducted, as required, to the cooling tower motor, bearings, couplers, pillow blocks, reducing gear, belts, pulleys, fan assembly, shrouds, safety guards, guard rails, nozzles, fill media, make-up valves, level sensors, catch basin seals, motorized valves, dampening devices or structural vibration isolators, piping, hangers, water diffusers, catwalks, guard rails, lightning arrester, and ladders. The Contractor shall replace any major unrepairable items as mentioned above. Additionally, the fill media for the OPA cooling towers does not need to be replaced during this contract.

4.13 Water chemical treatment is not included in this maintenance and repair contract.

5.0 Cooling Towers:

6.0 Contractor Qualifications:

6.1 The Contractor personnel shall possess a minimum of five (5) years of experience in the maintenance of cooling towers.

6.2 The Contractor’s employee(s) shall be responsible for dismantling, repairing, relocating, modifying, maintaining, aligning, adjusting, lubricating, welding, rigging, and conducting the preventive maintenance and repair service for the identified pieces of equipment in this contract must possess a technical degree as an Industrial Mechanic.

6.3 The Contractor’s employee(s) responsible for the electrical installation, maintenance, troubleshooting and repair of all electrical or electronic components for the identified pieces of equipment in this contract must possess an electrician technical degree and shall be certified to practice such trade by federal or local jurisdiction.

6.4 The Contractor’s employees shall be trained and certified by the manufacturer of each cooling tower present in this facility. At the time of award of this contract these are: Tower Tech Cooling Towers, Baltimore Air-Coil Company, and SPX Cooling Technologies.

6.5 The Contractor’s personnel performing maintenance and repair services under this contract shall possess the thirty (30) hours Occupational Safety and Health Administration (OSHA) training course in Construction Safety & Health.

6.6 The Contractor shall provide a mechanical engineer graduated from a US accredited university, to oversee all maintenance and repair work performed for the identified pieces of equipment, device, parts, and/or ancillaries.

6.7 The Contractor shall be member of Cooling Technology Institute (CTI).

6.8 The Contractor shall also be a member of the American Society of Heating, Refrigerating and Air-Conditioning Engineers (ASHRAE).

6.9 Standards of Conduct. Contractor personnel’s conduct shall not reflect discredit upon the Government. The Contractor shall ensure that personnel present a professional appearance. Contractor’s employees shall observe and comply with all local policies and procedures concerning fire, safety, environmental protection, sanitation, security, and possession of firearms or other lethal or illegal weapons or substances. The Contractor is responsible for ensuring that any contractor employees providing services under this contract conduct themselves and perform services in a professional, safe, and responsible manner. The Contractor shall remove from the job site, any employee for reasons of misconduct or security. The Contractor shall ensure employee conduct complies with 41 U.S.C. 423, Procurement Integrity. The Contractor shall also ensure that no Contractor employees conduct political related activities or events on VACHS facilities.

6.10 Contractor is responsible for the supervision of all their employees while on government property. It is the Contractor's responsibility to assure compliance with this PWS and requirements referenced in this contract. Provisions provided in the PWS are not intended to relieve the Contractor of this responsibility.

7.0 Facility Identification:

7.1 The Contractor shall submit to the CO the following documentation: two (2) pictured identification cards in addition to have a favorable SAC adjudication and have an initiated National Agency check with Written Inquiries (NACI).

7.2 National Institute of Standards and Technology (NIST) Federal Information Processing Standards (FIPS) 201, Personal Identity Verification (PIV) of Federal Employees and Contractors: This standard is applicable to the identification issued by Federal departments and agencies to Federal employees and contractors (including contractor employees) for gaining physical access to Federally controlled facilities and logical access to Federally controlled information systems except for "national security systems" as defined by 44 U.S.C. 3542(b)(2).

7.3 A required background Investigation is mandatory for all contractors, contractors' employees who do not have a successfully adjudicated investigation on record or are undergoing a badge reissuance. All Contractor employees are subject to the same level of investigation as VA employees who have access to VA sensitive information. This requirement is applicable to all subcontractor personnel requiring the same access.

7.4 The Contractor shall bear the expense of obtaining background investigations. If the investigation is conducted by the Office of Personnel Management (OPM) through the VA, the contractor shall reimburse the VA within thirty (30) days.

7.5 All VA contractors, contractor employees, and affiliates requiring long-term or short-term access to VA facilities or information systems in order to perform a VA authorized activity must be issued a PIV, PIV-I, and or a Flash badge.

7.6 The Contractor shall return the badge when access to VA facilities or information systems is no longer required or a change in affiliation occurs. Also, the Contractor shall notify her/his assigned sponsor and the badging office when the PIV or PIV-I card is lost.

7.7 For all Contractor employees performing services under this contract, the Contractor shall submit the following:

7.7.1 Within five (5) business day of receiving the Notice of Award, a Complete Background Investigation Request shall be initiated through the COR to the VHA Service Center (VSC) Personnel Security Office via password protected or encrypted e-mail to VSCSecurity@va.gov or fax to (216) 4478020. Note: Due to the personal information contained in the Background Investigation Request Worksheet, the information must be sent in a secure manner. Please do not email a document containing social security number.

7.7.2 The Contractor shall complete the Special Agreement Check (Fingerprinting) and the COR will submit the VHA Special Agreement Check (SAC) Memorandum.

7.8 Once an automated initial e-mail from VA SIC is received, a website link that provides further instructions will be provided. If a contract employee has previously completed a Background Investigation (BI) he/she may be eligible for reciprocity.

7.9 Upon receipt of the automated initial e-mail, if contract employees haven't previously completed a BI; each contract employee must complete and submit BI documents within five (5) business days.

7.10 If contract employees have previously completed a BI and are eligible for reciprocation, reciprocity will be verified by the VA SIC. If it can be reciprocated an e-mail notification will be sent to the contractor POC.

7.11 Upon receipt of BI documents, the VA SIC reviews them for accuracy. If the package is correct and complete, the package is forwarded to OPM and the Contractor POC receives an automated email indicating that the BI has been initiated.

7.12 The VA SIC will notify the Contractor that a BI has been initiated. Then, while the BI process is being completed, the VSC Personnel Security Office reviews the results of the SAC (fingerprints) and makes an adjudication recommendation to the CO, who will inform the contractor POC of the outcome.

7.13 If the contract employees receive a favorable adjudication, then each contract employee shall complete and submit the VHA Service Center Contractor PIV Sponsorship Form and make an appointment to obtain a PIV card. This shall be completed within five (5) business days of reciprocation or receiving notice of initiated BI and favorable SAC Adjudication.

8.0 General System Precautions and Security Requirements:

8.1 Containment: During work, precautions must be taken to ensure the patient and employees safety.

8.2 Measures shall be taken to control odors and/or mist vapors during the rendering of the services included in this PWS.

8.3 All Contractor personnel shall provide identification at the Security Guard Booths located at each Gate of the VACHS main facility entrance and shall carry such identification card throughout the entire period while providing the service.

9.0 Additional Requirements:

9.1 Debris, garbage, and equipment removed as part of this contract shall be collected and precautions must be taken to ensure that it is not otherwise dispersed outside the area during the cleaning process. Such debris, garbage, and/or equipment shall be disposed offsite, in accordance with applicable state and federal regulations.

9.2 All maintenance (preventive or repairs) shall include replacement of parts deemed necessary by the Contractor or COR at no additional cost to the Government.

9.3 On-site technical assistance response time shall be within twenty-four hours (24) of telephone notification.

9.4 All travel costs associated with the performance of this contract are the responsibility of the Contractor and are provided at no additional cost to the Government as part of this contract. Travel costs are defined as but are not limited to time and vehicle costs for personnel in travel to and from job site for all duties outlined in this specification, normal shipping charges on any parts or materials covered by this contract, costs associated with the normal shipping of parts or equipment out for repair that are covered under this contract, etc.

9.5 Due to all the major constructions the Contractor shall park the vehicles outside of the VACHs premises.

9.6 The Contractor shall require all employees, including supervisors, to wear distinctive uniform clothing for ready identification, and assure that every employee is in uniform while performing services at the VACHS facility. The uniform shall have the Contractor's name, easily identifiable, affixed thereon in a permanent manner such as a badge or monograms.

9.7 Recognized Government Holidays: The Contractor will not be required to work on the legal public holidays listed below. Holidays occurring on weekends will be observed as directed by the published United States Office of Personnel Management (OPM) calendar.

*Note: Or any additional federal holiday as declared by the President of the United States.

9.8 Non-Personal Services: The Government shall neither supervise contractor employees nor control the method by which the contractor performs the required tasks. Under no circumstances shall the Government assign tasks to, or prepare work schedules for, individual contractor employees. It shall be the responsibility of the Contractor to manage its employees and to guard against any actions that are of the nature of personal services or give the perception of personal services. If the Contractor believes that any actions constitute, or are perceived to constitute personal services, it shall be the contractor's responsibility to notify the CO immediately.

9.9 Key Personnel: The Contractor shall provide a point of contact to administer this contract. All key personnel shall have means of verbal and e-mail communication with the COR. Key personnel and alternates must be able to communicate fluently in English both verbally and in writing.

9.10 Organizational Conflict of Interest: (a) The Contractor warrants that to the best of its knowledge and belief and except as otherwise disclosed, it does not have any organizational conflict of interest which is defined as a situation in which the nature of work under this contract and a contractor's organizational, financial, contractual or other interests are such that: (i) Award of the contract may result in an unfair competitive advantage; or (ii) The Contractor's objectivity in performing the contract work may be impaired. (b) The Contractor agrees that if after award it discovers an organizational conflict of interest with respect to this contract or any task/delivery order under the contract, he or she shall make an immediate and full disclosure in writing to the Contracting Officer which shall include a description of the action which the Contractor has taken or intends to take to eliminate or neutralize the conflict. The Government may, however, terminate the contract or task/delivery order for the convenience of the VACHS if it would be in the best interest of the agency. (c) In the event the Contractor was aware of an organizational conflict of interest before the award of this contract and intentionally did not disclose the conflict to the Contracting Officer, the Government may terminate the contract for cause. (d) The terms of this clause shall be included in all subcontracts and consulting agreements wherein the work to be performed is similar to the service provided by the prime Contractor. The Contractor shall include in such subcontracts and consulting agreements any necessary provisions to eliminate or neutralize conflicts of interest.

9.11 2.6 Liability and Responsibility for Damaged Property:

9.11.1 Damage to Government Property: The Contractor shall be held liable for damage or destruction of Government property (e.g., buildings, vehicles, sidewalks, fences, etc.) caused by the Contractor, Contractor personnel or representatives of the Contractor in the performance of services on this contract. The Contractor shall submit their damage report to the COR within twenty-four (24) hours of damage and shall include the repairs and corrective action plan, as applicable. If the Contractor fails to take the required corrective action, the Government retains the right to exercise other rights or remedies available to the CO.

9.11.2 Damage to Privately-Owned Property: The Contractor shall be held liable for damage or destruction of privately owned property (e.g., privately owned vehicles), as defined in this PWS, caused by the Contractor, Contractor personnel or representatives of the contractor in the performance of services in this contract. The Contractor shall take corrective action within five (5) working days to repair damages or replace destroyed property. Contractor shall purchase and always maintain a general third-party liability insurance policy of not less than $500,000 per event coverage (See FAR Clause 52.228-5).

9.11.3 Damage Reports: The Contractor shall submit a damage report to the CO and designated representative within twenty-four (24) hours of damage or destruction to Government property or privately owned property caused by the Contractor, Contractor personnel or representatives of the Contractor. The damage report shall detail the facts and the extent of damages or destruction, and the corrective action taken by the Contractor to repair damages or replace any destroyed property.

9.12 Influenza Vaccine: “Flu Shot” is mandatory for all VHA employees and contractors as per VHA Directive 1192.0. Contractor shall provide a list of employees under contract performance with their vaccination compliance. This requirement is to be submitted annually. Employees and Contractors who are not vaccinated as per authorized exclusions on VHA Directive are to be documented as such and always required to wear healthcare face mask while on VHA premises.

9.13 Addition or Reduction of Services: During the life of this contract, there may be additional cooling towers added or removed from this facility. In such case(s), PM and repair services for these, as well as their components, may be added or removed from this contract via supplemental agreement. In such cases, a quote may be requested by the CO, for the price amount of these additional services.

10.0 Health and Safety:

10.1 The Contractor shall ensure that its employees have received safety equipment training, medical surveillance programs, individual health protection measures as required for the work by OSHA.

10.2 The Contractor shall comply with all applicable federal, state, and local requirements for protecting the safety of the contractor's employees, building occupants and the environment. These include OSHA, Environmental Protection Agency (EPA), National Fire Prevention Agency (NFPA) Life Safety Codes, etc.

10.3 Building Occupants Safety: Services shall be performed is such a manner that they will introduce no additional hazards into the occupants of the space where they are provided.

10.4 In performance of this contract, the Contractor shall follow Veterans Affairs Central Office (VACO) Directive 7710, Occupational Safety and Health, and take such safety precautions as the VACHS Safety Officer or his designee may determine to be reasonably necessary to protect the lives and health of occupants of the building.

10.5 The Contractor shall comply with VACHS smoking policy, which establishes that VACHS is a smoke-free facility. No smoking is allowed anywhere in the premises.

10.6 The Contractor is responsible for the occupation safety and health of his/her employees.

10.7 Prior to the start of the contract, the Contractor shall submit to the CO and COR the Safety Data Sheets (SDS) for all potentially hazardous materials (lubricants, cleaners, working fluids, etc.) to be used in the facility in the performance of the contract. Furthermore, the Contractor shall not use in the facility such materials which have not been approved in advance with the VACHS ERS. The Contractor shall maintain a copy of all SDS for all products used in the performance of this contract. For the application of any new products, the Contractor shall submit another approval request to COR prior to the use of such.

10.8 The Contractor is responsible to identify, provide, and maintain all personal protective equipment (PPE) required to perform the duties outlined in the contract. In addition, the Contractor is responsible for identifying and providing all applicable safety programs (i.e., lockout/tag out, confined space entry, universal precautions, etc.) required to perform the services delineated in this PWS. Training on required safety programs and the proper use of PPE shall be documented by the Contractor and provided to the Government upon request.

10.9 The Contractor shall obtain a “Hot Work Permit” from the VACHS Safety Office whenever soldering, welding, using a cutting torch, or other open flame, spark, or heat producing equipment. The Contractor is required to follow all requirements outlined for the issuance of the Hot Work Permit.

10.10 If the Government notifies the Contractor of any non-compliance with the pervious provisions; the Contractor shall, after receipt of such notice, immediately correct the condition and notify the CO/COR in writing that the condition has been corrected. If, in the opinion of the VACHS Safety Officer or designee the condition is life threatening he/she may instruct the Contractor to stop work until the condition has been corrected. If the Contractor fails or refuses to comply promptly, the CO may issue an order halting of all or any part of the work, and Contractor may be held in default. The Contractor bears all costs of stop work time and correcting safety hazards.

10.11 The Contractor shall provide within ten (10) working days after contract award a detailed listing of the following information:

10.11.1 Safety program/procedures required to be followed by the Contractor's personnel in the performance of their duties and when such procedures are required.

10.11.2 Listing of PPE required to be utilized by the Contractor's personnel in the performance of their duties. Also, when the use of such PPE will be required.

10.11.3 SDS for any chemical(s) utilized by the contractor in the performance of this contract.

10.12 Contractor is responsible for the supervision of all their employees while on government property. It is the Contractor's responsibility to assure compliance with the PWS and requirements referenced in this contract. Provisions provided in the scope of work are not intended to relieve the Contractor of this responsibility.

11.0 Injury or Accident: As defined by OSHA, EPA, NFPA Life Safety Codes, and all other regulatory requirements any incident of a major malfunction, accident, or injury, shall be notified to the CO and COR as soon as possible, and a written report shall be submitted by the Contractor to the CO, COR, and VACHS Safety Officer within three (3) working days following the incident. The report shall state the cause, what, where and when and why the incident happened and the repairs and tests that were or are to be made to correct the cause of the incident. Refer to VACHS Safety Management Plan (Center Memorandum No. 00-19-81) for completed details.

12.0 Quality Control Program (QCP): The Contractor shall establish a complete QCP to assure the requirements of the contract are provided as specified. Within five (5) working days prior to the starting date of the contract, the Contractor shall submit a copy of his program to the CO and COR, for approval. At the very least, the QCP shall include and address the following:

12.1 An inspection system covering all the services described in the contract. A checklist used in inspecting contract performance during regularly scheduled, or unscheduled inspections. The name(s) of the individual(s) who will perform the inspection.

12.2 The checklist shall include every area of the Contractor's operation as well as every task required to be performed.

12.3 A system for identifying and correcting deficiencies in the quality of services before the level of performance becomes unacceptable.

12.4 A file of all inspections conducted by the Contractor and the corrective action taken. This documentation shall be made available to the CO/COR upon request, at any time during the term of the contract.

13.0 Emergency Point of Contact (POC):

13.1 The Contractor shall provide the COR with POCs to contact in the case of an emergency related to the VACHS cooling towers. At least one of the POCs provided shall be available twenty-four (24) hours a day. This information shall be provided in writing to the COR, prior to the contract start date.

13.2 Upon arrival, contractor’s personnel must report to the Operations Control Center within two hours of contact.

14.0 Cooling Towers Tonnage Capacity:

15.0 Cooling Towers Water Quality:

15.1 Conductivity: 1,500 maximum

15.2 Fluorescence: 100 - 150

15.3 Total Halogen: Daily Bromine dosage achieving from one (1) to two (2) Parts Per Million (PPM) of total Chlorine or Bromine for one (1) hour twice (2) a day.

16.0 Performance Requirements Summary (PRS):

(Positive/Negative)

Perform schedule maintenance of the facility cooling tower units and ancillary components

Monthly maintenance service report.

All scheduled maintenance must be completed by the end of each period of performance. No deviations accepted.

Immediate corrective action taken at no additional cost to the Government

Service report.

additional cost to the Government

Center 24/7 surveillance.

Service report.

additional cost to the Government