S02 36C24821R0088 002.pdf

5. PROJECT NUMBER (if applicable)

CODE 7. ADMINISTERED BY

2. AMENDMENT/MODIFICATION NUMBER

CODE

6. ISSUED BY

8. NAME AND ADDRESS OF CONTRACTOR

4. REQUISITION/PURCHASE REQ. NUMBER 3. EFFECTIVE DATE

9A. AMENDMENT OF SOLICITATION NUMBER

9B. DATED

PAGE OF PAGES

10A. MODIFICATION OF CONTRACT/ORDER NUMBER

10B. DATED

BPA NO. 1. CONTRACT ID CODE

FACILITY CODE CODE

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:

The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers

E. IMPORTANT:

is extended,

(a) By completing Items 8 and 15, and returning __________ copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted; or (c) By separate letter or electronic communication which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR

ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY is not extended.

12. ACCOUNTING AND APPROPRIATION DATA

(REV. 11/2016)

is required to sign this document and return ___________ copies to the issuing office. is not, A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER NO. IN ITEM 10A.

15C. DATE SIGNED

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES

SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by letter or electronic communication, provided each letter or electronic communication makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER

Contractor

16C. DATE SIGNED

14. DESCRIPTION OF AMENDMENT/MODIFICATION

16B. UNITED STATES OF AMERICA

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER 16A. NAME AND TITLE OF CONTRACTING OFFICER

15B. CONTRACTOR/OFFEROR

STANDARD FORM 30 PREVIOUS EDITION NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.243

(Type or print) (Type or print)

(Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

(Number, street, county, State and ZIP Code)

(If other than Item 6)

(Specify type of modification and authority)

(such as changes in paying office, appropriation date, etc.)

(If required)

(SEE ITEM 11)

(SEE ITEM 13)

(X)

CHECK

ONE

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS,

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

(Signature of person authorized to sign) (Signature of Contracting Officer)

1 11

36C248

Department of Veterans Affairs

Network Contracting Office 8 (NCO 8)

8875 Hidden River Pkwy Suite 525

Tampa FL 33637

36C248

Department of Veterans Affairs

Network Contracting Office 8 (NCO 8)

8875 Hidden River Pkwy

Tampa FL 33637

To all Offerors/Bidders

36C24821R0088

07-27-2021

X

None x

Please see below for the modification reason and the attached PWS.

Clarelle De Sylvain

Contracting Officer

CONTINUATION PAGE

The purpose of this modification is to:

1. Corrected PWS associated with the requirement in results to questions posed by Vendors to address Certificate of Public Necessity (COPCN) requirement on page 10 section XIV,

14.1 and 14.4. The COPCN is not required for this requirement; However, Hillsborough

County certification and all vehicle permits in accordance with the Hillsborough County-

Vehicle for Hire, Handicab services is required with proposal submission.

2. Correct the evaluating Factors in RFR 36C24821R0088 page 106, 52.212-2 Evaluation and 108.

3. Extend Solicitation response time from 07/30/2021 1:00PM Eastern Standard Time to

08/04/2020 1:00PM Eastern Standard Time.

4. All Clauses, Provisions, required documents remains unchanged.

Evaluation language changed from:

E.7 52.212-2 EVALUATION—COMMERCIAL ITEMS (OCT 2014)

(a) The Government will award a contract resulting from this solicitation to the responsible offeror whose offer conforming to the solicitation will be most advantageous to the Government, price and other factors considered.

(b) Options. The Government will evaluate offers for award purposes by adding the total price for all options to the total price for the basic requirement. The Government may determine that an offer is unacceptable if the option prices are significantly unbalanced. Evaluation of options shall not obligate the Government to exercise the option(s).

(c) A written notice of award or acceptance of an offer, mailed or otherwise furnished to the successful offeror within the time for acceptance specified in the offer, shall result in a binding contract without further action by either party. Before the offer's specified expiration time, the

Government may accept an offer (or part of an offer), whether or not there are negotiations after its receipt, unless a written notice of withdrawal is received before award.

(d) The following factors will be used to evaluate offers (in descending order of importance):

1. Factor 1- Technical Capability: This factor shall be used to assess the Offeror’s ability to provide SMT services on short notice, and if unable to provide these services in-house have a list of subcontractors that can provide these services. Sub-factors shall include:

Subfactor 1 – Customer Service Performance

Subfactor 2 – Certificate of Public Necessity (COPCN)

Subfactor 3– Transition Plan

Subfactor 4– Performance Plan

Subfactor 5– Quality Control Plan

Subfactor 6– Vehicle and Equipment

Subfactor 7– Staffing

2. Factor 2 – Past Performance: An assessment of the level of expectation the

Government has in an offeror’s ability to meet the requirements of the solicitation, based on a demonstrated record of performance.

3. Factor 3 – Price: The offeror’s price proposal will be evaluated for award purposes by adding the total price for the base year and all option years.

(e) Small Business Utilization in accordance with FAR 19.702:

If the Offeror does not plan on utilizing other small business concerns or other subcontractors please state, “Our company WILL NOT utilize other small business concerns or any subcontractors.”

If the Offeror utilize other small business concerns, or subcontractors please provide the following information:

Company Name: ______________________________

Point of Contact: ______________________________

Address: ______________________________

Phone Number: ______________________________

DUNS: ______________________________

(f) Compliance with Limitation on Subcontracting:

If the Offeror is using subcontractors, the Offeror shall provide information on how their company will comply with the Limitations on Subcontracting in accordance with

Paragraph C.12, of this RFP. Please complete attached Limitation on Subcontracting and submit it with your proposal.

(g) Due to the critical nature of these services, the Offeror’s Technical Capability and Past

Performance, when combined, are considered significantly more important than getting the lowest price for the services.

E.12 BASIS FOR AWARD

1. Factor 1: Technical Capability: This factor shall be used to assess the Offeror’s ability to provide SMT services in accordance with the PWS, and if unable to provide these services in-house have a list of subcontractors that can provide these services. The contractor is required to provide safe and timely transportation of veterans to their appointments at MVAHS Medical facilities while meeting the VHA ICARE standard of providing outstanding customer service.

Offerors will be evaluated to the extent to which it provides the technical capability in the following sub-factors:

1) Sub-Factor 1 – Customer Services Performance.

i. Submit information to assess the type and style of Customer Service that the

Offeror is currently providing with their internal and external customers.

ii. Submit information how the Offeror shows how they would incorporate the

VHA ICARE “Integrity, Commitment, Advocate, Respect, Excellence” standards of adequate Customer Service to their service model of care.

2) Sub-Factor 2 – Certificate of Public Necessity (COPCN)

i. Submit copy of current Certification from the Department of Transportation

(DOT) COPCN for SMT services to our Veterans.

3) Sub-Factor 3 – Transition Plan.

i. Submit information that shows the Offeror’s ability to transition smoothly from the current contractor without any disruption in SMT services to our

Veterans. The Contractor shall, upon the Contracting Officer’s written notice,

(1) furnish phase-in, phase-out services for up to 90 days after this contract expires and (2) negotiate in good faith a plan with a successor to determine the nature and extent of phase-in, phase-out services required. The plan shall specify a training program and a date for transferring responsibilities for each division of work described in the plan and shall be subject to the Contracting

Officer’s approval. The Contractor shall provide sufficient experienced personnel during the phase-in, phase-out period to ensure that the services called for by this contract are maintained at the required level of proficiency.

4) Sub-Factor 4 – Performance Plan

i. Submit a performance plan that reflects an understanding of the scope of work and describe how that work will be accomplished.

ii. Submit information regarding the ability to manage grounds transportation contracts of similar size and scope.

iii. Describe your ability to respond to changes and increases in workload and the potential for simultaneous taskings across the coverage region.

iv. Describe contingency plan when schedules are disrupted altered and/or increased or decreased during the life of the contract.

5) Sub-Factor 5 – Quality Control Plan (QCP): Contractor will be required to provide data on how they will be able to meet and maintain VA standards during the duration of this contract.

i. Describe how your Quality Control Plan (QCP) will meet the Performance Work

Statement’s (PWS) requirements. Provide a copy of your company’s QCP as it relates to Grounds Transportation services. The QCP should address staff training plans, ability to meet the workload, especially the scheduling changes, methodologies for identifying and correcting changes to staff level and training, ability to provide adequate supervision, and ability to have appropriate and qualified staff.

ii. Describe how the QCP would address the verification of patient pickup and delivery information to ensure timely arrival for appointments, and the adequacy of invoicing in accordance with the Price Schedule.

iii. Describe how your vehicle inspection system is designed to reduce errors such as breakdowns, equipment failure, etc.

iv. Describe the company’s contingency plan in the event that the Contractor owned vehicles, equipment, etc. fails. The plan shall address temporary solutions to interruptions as well as methods to complete trips due to vehicle breakdowns.

6) Sub-Factor 5 – Vehicles and Equipment

i. Submit evidence of availability of vehicles and equipment specified in the

PWS, specifically the vehicles, equipment, supplies, and any other resources necessary to complete the task.

ii. Submit evidence of insurance in accordance with the PWS.

iii. Describe the specific vehicles and equipment to be used in transporting passengers with varying needs.

iv. Describe the plan for vehicle maintenance.

v. Provide copy of DOT inspected vehicle documentation to reflect date inspected and exportation dates of each inspected vehicle.

7) Sub-Factor 7 – Staffing: Contractor is responsible for ensuring all staff are properly trained, certifications are current and remain in good standing, and that staffing levels are maintained to provide VA standard of care throughout the duration of contract.

i. Provide current resumes of Offeror’s Key Personnel, including, but not limited to, Owner/Chief Executive Officer (CEO), Chief Financial Officer (CFO), Chief Operating Officer (COO), Transportation Coordinator, Primary

Administrator of this contract and the Supervisors that will be assigned to this project. Resumes should include staff’s skills, levels of knowledge in providing transportation services, experience in driving the various types of vehicles, customer service history, and experience in handling different types of patients, to include any de-escalation training.

2. Factor 3 – Past Performance: Past performance information will be obtained from references provided by the offeror and from other sources known to the Government or learned during the course of the evaluation. Each offeror will be evaluated on its performance for similar services.

The government will focus on information that demonstrates quality of performance relative to the size and complexity of the procurement.

1) In the case of an offeror without a record of relevant past performance or for whom information on past performance is not available or so sparse that no meaningful past performance rating can be reasonably assigned, the offeror may not be evaluated favorably or unfavorably on past performance, in accordance with FAR 15.305 (a)(2)(iv).

Therefore, the offeror shall be determined to have unknown past performance.

2) In conducting the past performance evaluation, the Government reserves the right to use both the information provided by the offeror, and information obtained from other sources, such as the Past Performance Information Retrieval System (PPIRS) or similar systems and commercial sources.

3) Offerors shall provide completed Past Performance Surveys of at least 3 and not more than 5 recent (within the past 3 years) and relevant references (See Paragraph D.2).

Relevant means similar in size, scope, magnitude of effort and complexity to this requirement, previous history and completion of similar scale (size and scope) projects within the same time and cost estimates. The Contracting Officer will evaluate past performance to rate accordingly and may contact sources provided in the survey as necessary.

3. Factor 3 – Price: The offeror’s price proposal will be evaluated for award purposes by adding the total price for the base year and all option years. In evaluating the offeror’s proposed price for this requirement, the Government determination includes whether:

1) Proposed price is reasonable in comparison with industry standards and the

Government’s history of procurement.

2) Proposed price is reasonable in comparison with prices with the independent Government estimate.

Evaluation languaged change to:

E.7 52.212-2 EVALUATION—COMMERCIAL ITEMS (OCT 2014)

(a) The Government will award a contract resulting from this solicitation to the responsible offeror whose offer conforming to the solicitation will be most advantageous to the Government, price and other factors considered.

(b) Options. The Government will evaluate offers for award purposes by adding the total price for all options to the total price for the basic requirement. The Government may determine that an offer is unacceptable if the option prices are significantly unbalanced. Evaluation of options shall not obligate the Government to exercise the option(s).

(c) A written notice of award or acceptance of an offer, mailed or otherwise furnished to the successful offeror within the time for acceptance specified in the offer, shall result in a binding contract without further action by either party. Before the offer's specified expiration time, the

Government may accept an offer (or part of an offer), whether or not there are negotiations after its receipt, unless a written notice of withdrawal is received before award.

(d) The following factors will be used to evaluate offers (in descending order of importance):

4. Factor 1- Technical Capability: This factor shall be used to assess the Offeror’s ability to provide SMT services on short notice, and if unable to provide these services in-house have a list of subcontractors that can provide these services. Sub-factors shall include:

Subfactor 1 – Customer Service Performance

Subfactor 2 – Hillsborough County Certification and vehicle permits

Subfactor 3– Transition Plan

Subfactor 4– Performance Plan

Subfactor 5– Quality Control Plan

Subfactor 6– Vehicle and Equipment

Subfactor 7– Staffing

5. Factor 2 – Past Performance: An assessment of the level of expectation the

Government has in an offeror’s ability to meet the requirements of the solicitation, based on a demonstrated record of performance.

6. Factor 3 – Price: The offeror’s price proposal will be evaluated for award purposes by adding the total price for the base year and all option years.

(e) Small Business Utilization in accordance with FAR 19.702:

If the Offeror does not plan on utilizing other small business concerns or other subcontractors please state, “Our company WILL NOT utilize other small business concerns or any subcontractors.”

If the Offeror utilize other small business concerns, or subcontractors please provide the following information:

Company Name: ______________________________

Point of Contact: ______________________________

Address: ______________________________

Phone Number: ______________________________

DUNS: ______________________________

(f) Compliance with Limitation on Subcontracting:

If the Offeror is using subcontractors, the Offeror shall provide information on how their company will comply with the Limitations on Subcontracting in accordance with

Paragraph C.12, of this RFP. Please complete attached Limitation on Subcontracting and submit it with your proposal.

(g) Due to the critical nature of these services, the Offeror’s Technical Capability and Past

Performance, when combined, are considered significantly more important than getting the lowest price for the services.

E.12 BASIS FOR AWARD

4. Factor 1: Technical Capability: This factor shall be used to assess the Offeror’s ability to provide SMT services in accordance with the PWS, and if unable to provide these services in-house have a list of subcontractors that can provide these services. The contractor is required to provide safe and timely transportation of veterans to their appointments at MVAHS Medical facilities while meeting the VHA ICARE standard of providing outstanding customer service.

Offerors will be evaluated to the extent to which it provides the technical capability in the following sub-factors:

1) Sub-Factor 1 – Customer Services Performance.

i. Submit information to assess the type and style of Customer Service that the

Offeror is currently providing with their internal and external customers.

ii. Submit information how the Offeror shows how they would incorporate the

VHA ICARE “Integrity, Commitment, Advocate, Respect, Excellence” standards of adequate Customer Service to their service model of care.

2) Sub-Factor 2 – Hillsborough County Certification and vehicle permits

i. Submit copy of the current and approved Hillsborough County certification and all vehicle permits in accordance with the Hillsborough County- Vehicle for Hire, Handicab services.

3) Sub-Factor 3 – Transition Plan.

i. Submit information that shows the Offeror’s ability to transition smoothly from the current contractor without any disruption in SMT services to our

Veterans. The Contractor shall, upon the Contracting Officer’s written notice,

(1) furnish phase-in, phase-out services for up to 90 days after this contract expires and (2) negotiate in good faith a plan with a successor to determine the nature and extent of phase-in, phase-out services required. The plan shall specify a training program and a date for transferring responsibilities for each division of work described in the plan and shall be subject to the Contracting

Officer’s approval. The Contractor shall provide sufficient experienced personnel during the phase-in, phase-out period to ensure that the services called for by this contract are maintained at the required level of proficiency.

4) Sub-Factor 4 – Performance Plan

i. Submit a performance plan that reflects an understanding of the scope of work and describe how that work will be accomplished.

ii. Submit information regarding the ability to manage grounds transportation contracts of similar size and scope.

iii. Describe your ability to respond to changes and increases in workload and the potential for simultaneous taskings across the coverage region.

iv. Describe contingency plan when schedules are disrupted altered and/or increased or decreased during the life of the contract.

5) Sub-Factor 5 – Quality Control Plan (QCP): Contractor will be required to provide data on how they will be able to meet and maintain VA standards during the duration of this contract.

i. Describe how your Quality Control Plan (QCP) will meet the Performance Work

Statement’s (PWS) requirements. Provide a copy of your company’s QCP as it relates to Grounds Transportation services. The QCP should address staff training plans, ability to meet the workload, especially the scheduling changes, methodologies for identifying and correcting changes to staff level and training, ability to provide adequate supervision, and ability to have appropriate and qualified staff.

ii. Describe how the QCP would address the verification of patient pickup and delivery information to ensure timely arrival for appointments, and the adequacy of invoicing in accordance with the Price Schedule.

iii. Describe how your vehicle inspection system is designed to reduce errors such as breakdowns, equipment failure, etc.

iv. Describe the company’s contingency plan in the event that the Contractor owned vehicles, equipment, etc. fails. The plan shall address temporary solutions to interruptions as well as methods to complete trips due to vehicle breakdowns.

6) Sub-Factor 5 – Vehicles and Equipment

i. Submit evidence of availability of vehicles and equipment specified in the

PWS, specifically the vehicles, equipment, supplies, and any other resources necessary to complete the task.

ii. Submit evidence of insurance in accordance with the PWS.

iii. Describe the specific vehicles and equipment to be used in transporting passengers with varying needs.

iv. Describe the plan for vehicle maintenance.

v. Provide copy of DOT inspected vehicle documentation to reflect date inspected and exportation dates of each inspected vehicle.

7) Sub-Factor 7 – Staffing: Contractor is responsible for ensuring all staff are properly trained, certifications are current and remain in good standing, and that staffing levels are maintained to provide VA standard of care throughout the duration of contract.

i. Provide current resumes of Offeror’s Key Personnel, including, but not limited to, Owner/Chief Executive Officer (CEO), Chief Financial Officer (CFO), Chief Operating Officer (COO), Transportation Coordinator, Primary

Administrator of this contract and the Supervisors that will be assigned to this project. Resumes should include staff’s skills, levels of knowledge in providing transportation services, experience in driving the various types of vehicles, customer service history, and experience in handling different types of patients, to include any de-escalation training.

5. Factor 3 – Past Performance: Past performance information will be obtained from references provided by the offeror and from other sources known to the Government or learned during the course of the evaluation. Each offeror will be evaluated on its performance for similar services.

The government will focus on information that demonstrates quality of performance relative to the size and complexity of the procurement.

1) In the case of an offeror without a record of relevant past performance or for whom information on past performance is not available or so sparse that no meaningful past performance rating can be reasonably assigned, the offeror may not be evaluated favorably or unfavorably on past performance, in accordance with FAR 15.305 (a)(2)(iv).

Therefore, the offeror shall be determined to have unknown past performance.

2) In conducting the past performance evaluation, the Government reserves the right to use both the information provided by the offeror, and information obtained from other sources, such as the Past Performance Information Retrieval System (PPIRS) or similar systems and commercial sources.

3) Offerors shall provide completed Past Performance Surveys of at least 3 and not more than 5 recent (within the past 3 years) and relevant references (See Paragraph D.2).

Relevant means similar in size, scope, magnitude of effort and complexity to this requirement, previous history and completion of similar scale (size and scope) projects within the same time and cost estimates. The Contracting Officer will evaluate past performance to rate accordingly and may contact sources provided in the survey as necessary.

6. Factor 3 – Price: The offeror’s price proposal will be evaluated for award purposes by adding the total price for the base year and all option years. In evaluating the offeror’s proposed price for this requirement, the Government determination includes whether:

1) Proposed price is reasonable in comparison with industry standards and the

Government’s history of procurement.

2) Proposed price is reasonable in comparison with prices with the independent Government estimate.

See attached document: P09 Final Performance Work Statement Rev 07-27-2021.