Amendement 00005 Special Mode Tranprotation RFP amendement 08-31-2021 (Final).docx

36C24821R0088 The purpose of this modification is to:

1. Correct RFP 36C24821R0088 FAR clause 52.212-2 Evaluation, Subfactor 6 number V page 107 and 108, as outlined below, changing language From Offeror must submit provide copy of DOT inspected vehicle documentation to reflect date inspected and exportation dates of each inspected vehicle.

To Offeror must submit provide copy of Hillsborough County - Vehicle for Hire inspected vehicle documentation to reflect date inspected and exportation dates of each inspected vehicle.

2. Correct the Price Schedule Line Items 0001, 1001, 2001, 3001, and 4001 to reflect greater than “>” vs Less than “<.” (Revised Price Schedule Below)

3. Correct Line Item 0003 to reflect one year of period of performance. (Revised Price Schedule Below). Line Item 0003 is hereby changed from 09/17/2021-09/18/2022 to 09/18/2021-09/17/2022.

4. Change Clause 52.216-19 Order limitations (b) number 2 to reflect the correct single task order maximum. (See revised FAR clause below).

5. All Clauses, Provisions, and required documentation for evaluation purposes remains unchanged.

6. The Proposal response date has remains unchanged to 09/10/2021 4:00 pm Eastern Standard Time as indicated in MOD 00004.

Evaluation language changed

E.7 52.212-2 EVALUATION—COMMERCIAL ITEMS (OCT 2014)

(a) The Government will award a contract resulting from this solicitation to the responsible offeror whose offer conforming to the solicitation will be most advantageous to the Government, price and other factors considered.

(b) Options. The Government will evaluate offers for award purposes by adding the total price for all options to the total price for the basic requirement. The Government may determine that an offer is unacceptable if the option prices are significantly unbalanced. Evaluation of options shall not obligate the Government to exercise the option(s).

(c) A written notice of award or acceptance of an offer, mailed or otherwise furnished to the successful offeror within the time for acceptance specified in the offer, shall result in a binding contract without further action by either party. Before the offer's specified expiration time, the Government may accept an offer (or part of an offer), whether or not there are negotiations after its receipt, unless a written notice of withdrawal is received before award.

(d) The following factors will be used to evaluate offers (in descending order of importance):

1. Factor 1- Technical Capability: This factor shall be used to assess the Offeror’s ability to provide SMT services on short notice, and if unable to provide these services in-house have a list of subcontractors that can provide these services. Sub-factors shall include:

Subfactor 1 – Customer Service Performance Subfactor 2 – Hillsborough County Certification and Vehicle Permits Subfactor 3– Transition Plan

2. Factor 2 – Past Performance: An assessment of the level of expectation the Government has in an offeror’s ability to meet the requirements of the solicitation, based on a demonstrated record of performance.

3. Factor 3 – Price: The offeror’s price proposal will be evaluated for award purposes by adding the total price for the base year and all option years.

(e) Small Business Utilization in accordance with FAR 19.702:

If the Offeror does not plan on utilizing other small business concerns or other subcontractors please state, “Our company WILL NOT utilize other small business concerns or any subcontractors.”

If the Offeror utilize other small business concerns, or subcontractors please provide the following information:

Company Name: ______________________________ Point of Contact: ______________________________ Address: ______________________________ Phone Number: ______________________________

DUNS: ______________________________

(f) Compliance with Limitation on Subcontracting:

If the Offeror is using subcontractors, the Offeror shall provide information on how their company will comply with the Limitations on Subcontracting in accordance with Paragraph C.12, of this RFP. Please complete attached Limitation on Subcontracting and submit it with your proposal.

(g) Due to the critical nature of these services, the Offeror’s Technical Capability and Past Performance, when combined, are considered significantly more important than getting the lowest price for the services.

E.12 BASIS FOR AWARD

1. Factor 1: Technical Capability: This factor shall be used to assess the Offeror’s ability to provide SMT services in accordance with the PWS, and if unable to provide these services in-house have a list of subcontractors that can provide these services. The contractor is required to provide safe and timely transportation of veterans to their appointments at James A Haley Veterans Medical facility while meeting the VHA ICARE standard of providing outstanding customer service. Offerors will be evaluated to the extent to which it provides the technical capability in the following sub-factors:

1) Sub-Factor 1 – Customer Services Performance.

i. Offeror must submit information to assess the type and style of Customer Service that the Offeror is currently providing with their internal and external customers.

ii. Offeror must submit information how the Offeror shows how they would incorporate the VHA ICARE “Integrity, Commitment, Advocate, Respect, Excellence” standards of adequate Customer Service to their service model of care.

2) Sub-Factor 2 – Hillsborough County Certification and Vehicle Permits

i. Offeror must Submit copy of their current and approved Hillsborough County certification in accordance with the Hillsborough County Vehicle for Hire, Handicab services.

ii. Offeror must submit all Subcontractor’s approved Hillsborough County certification in accordance with the Hillsborough County Vehicle for Hire, Handicab services.

iii.

3) Sub-Factor 3 – Transition Plan.

i. Offeror must submit information that shows the Offeror’s ability to transition smoothly from the current contractor without any disruption in SMT services to our Veterans. The Contractor shall, upon the Contracting Officer’s written notice, (1) furnish phase-in, phase-out services for up to 90 days after this contract expires and (2) negotiate in good faith a plan with a successor to determine the nature and extent of phase-in, phase-out services required. The plan shall specify a training program and a date for transferring responsibilities for each division of work described in the plan and shall be subject to the Contracting Officer’s approval. The Contractor shall provide sufficient experienced personnel during the phase-in, phase-out period to ensure that the services called for by this contract are maintained at the required level of proficiency.

4) Sub-Factor 4 – Performance Plan

i. Offeror must submit a performance plan that reflects an understanding of the scope of work and describe how that work will be accomplished.

ii. Offeror must submit information regarding the ability to manage grounds transportation contracts of similar size and scope.

iii. Offeror must describe your ability to respond to changes and increases in workload and the potential for simultaneous taskings across the coverage region.

iv. Offeror must describe contingency plan when schedules are disrupted altered and/or increased or decreased during the life of the contract.

5) Sub-Factor 5 – Quality Control Plan (QCP): Contractor will be required to provide data on how they will be able to meet and maintain VA standards during the duration of this contract.

i. Offeror must describe how your Quality Control Plan (QCP) will meet the Performance Work Statement’s (PWS) requirements. Provide a copy of your company’s QCP as it relates to Grounds Transportation services. The QCP should address staff training plans, ability to meet the workload, especially the scheduling changes, methodologies for identifying and correcting changes to staff level and training, ability to provide adequate supervision, and ability to have appropriate and qualified staff.

ii. Offeror must describe how the QCP would address the verification of patient pickup and delivery information to ensure timely arrival for appointments, and the adequacy of invoicing in accordance with the Price Schedule.

iii. Offeror must describe how your vehicle inspection system is designed to reduce errors such as breakdowns, equipment failure, etc.

iv. Offeror must describe the company’s contingency plan in the event that the Contractor owned vehicles, equipment, etc. fails. The plan shall address temporary solutions to interruptions as well as methods to complete trips due to vehicle breakdowns.

6) Sub-Factor 6 – Vehicles and Equipment I. Offeror must submit existing vehicle permits with a list of all vehicles and equipment specified in the PWS, specifically the vehicles, equipment, supplies, and any other resources necessary to complete the task or bank pre-approval and a list of conditional lease “or” purchase agreements for the vehicles and equipment specified in the PWS, specifically the vehicles, equipment, supplies, and any other resources (conditional upon award of the VA contract only.)

II. Offeror must Submit evidence of insurance in accordance with the PWS.

III. Offeror must describe the specific vehicles and equipment to be used in transporting passengers with varying needs.

IV. Offeror must describe the plan for vehicle maintenance.

V. Offeror must submit provide copy of Hillsborough County - Vehicle for Hire Handicab services inspected vehicle documentation to reflect date inspected and exportation dates of each inspected vehicle.

VI. Offeror must submit all Subcontractor’ vehicle list and permits in accordance with the Hillsborough County - Vehicle for Hire.

7) Sub-Factor 7 – Staffing: Contractor is responsible for ensuring all staff are properly trained, certifications are current and remain in good standing, and that staffing levels are maintained to provide VA standard of care throughout the duration of contract.

1. Offeror must provide current resumes of Offeror’s Key Personnel, including, but not limited to, Owner/Chief Executive Officer (CEO), Chief Financial Officer (CFO), Chief Operating Officer (COO), Transportation Coordinator, Primary Administrator of this contract and the Supervisors that will be assigned to this project. Resumes should include staff’s skills, levels of knowledge in providing transportation services, experience in driving the various types of vehicles, customer service history, and experience in handling different types of patients, to include any de-escalation training.

2. Factor 3 – Past Performance: Past performance information will be obtained from references provided by the offeror and from other sources known to the Government or learned during the course of the evaluation. Each offeror will be evaluated on its performance for similar services. The government will focus on information that demonstrates quality of performance relative to the size and complexity of the procurement.

1. In the case of an offeror without a record of relevant past performance or for whom information on past performance is not available or so sparse that no meaningful past performance rating can be reasonably assigned, the offeror may not be evaluated favorably or unfavorably on past performance, in accordance with FAR 15.305 (a)(2)(iv). Therefore, the offeror shall be determined to have unknown past performance.

2. In conducting the past performance evaluation, the Government reserves the right to use both the information provided by the offeror, and information obtained from other sources, such as the Past Performance Information Retrieval System (PPIRS) or similar systems and commercial sources.

3. Offerors shall provide completed Past Performance Surveys of at least 3 and not more than 5 recent (within the past 3 years) and relevant references (See Paragraph D.2). Relevant means similar in size, scope, magnitude of effort and complexity to this requirement, previous history, and completion of similar scale (size and scope) projects within the same time and cost estimates. The Contracting Officer will evaluate past performance to rate accordingly and may contact sources provided in the survey as necessary.

3. Factor 3 – Price: The offeror’s price proposal will be evaluated for award purposes by adding the total price for the base year and all option years. In evaluating the offeror’s proposed price for this requirement, the Government determination includes whether:

NOTE: Failure to provide all s (PVDL, personnel information, all vehicle permits, etc.) within the timeframe specified after contract award will result in contract termination in accordance with 48 CFR § 8.406-4 - Termination for cause.

New Pricing schedule is as follows:

B.2 PRICE/COST SCHEDULE

ITEM INFORMATION

WHEELCHAIR, SCOOTER, AMBULATORY PATIENT (Pick-up charge >10 miles)

Contract Period: Base POP Begin: 09-18-2021 POP End: 09-17-2022

STRETCHER PATIENT

(Pick-up charge >10 miles)

Contract Period: Base

WHEELCHAIR, SCOOTER, STRETCHER, AMBULATORY PATIENT

(Mileage rates >10 miles)

Contract Period: Base

WHEELCHAIR, SCOOTER, AMBULATORY PATIENT (Mileage & Pick-up charge < 10 miles)

Contract Period: Base

STRETCHER PATIENT

(Mileage & Pick-up charge < 10 miles)

Contract Period: Base

WHEELCHAIR, SCOOTER, STRETCHER, AMBULATORY PATIENT

(dry runs, no shows < 10 miles includes mileage)

Contract Period: Base

WHEELCHAIR, SCOOTER, STRETCHER, AMBULATORY PATIENT

(dry runs, no shows > 10 miles includes mileage)

Contract Period: Base

WAIT TIMES

(Time is per minute for time >15 minutes after designated pick-up time) Contract Period: Base

WHEELCHAIR, SCOOTER, AMBULATORY PATIENT (Pick-up charge >10 miles) Contract Period: Option 1 POP Begin: 09-18-2022 POP End: 09-17-2023

STRETCHER PATIENT

Contract Period: Option 1

WHEELCHAIR, SCOOTER, STRETCHER, AMBULATORY PATIENT

Contract Period: Option 1

WHEELCHAIR, SCOOTER, AMBULATORY PATIENT (Mileage & Pick-up charge < 10 miles)

Contract Period: Option 1

STRETCHER PATIENT

(Mileage & Pick-up charge < 10 miles)

Contract Period: Option 1

WHEELCHAIR, SCOOTER, STRETCHER, AMBULATORY PATIENT

Contract Period: Option 1

WHEELCHAIR, SCOOTER, STRETCHER, AMBULATORY PATIENT

Contract Period: Option 1

Wait Times (Time is per minute for time >15 minutes after designated pick-up time) Contract Period: Option 1

WHEELCHAIR, SCOOTER, AMBULATORY PATIENT (Pick-up charge >10 miles) Contract Period: Option 2 POP Begin: 09-18-2023 POP End: 09-17-2024

STRETCHER PATIENT

Contract Period: Option 2

WHEELCHAIR, SCOOTER, STRETCHER, AMBULATORY PATIENT

Contract Period: Option 2

WHEELCHAIR, SCOOTER, AMBULATORY PATIENT (Mileage & Pick-up charge

Contract Period: Option 2

STRETCHER PATIENT

< 10 miles)

Contract Period: Option 2

WHEELCHAIR, SCOOTER, STRETCHER, AMBULATORY PATIENT

Contract Period: Option 2

WHEELCHAIR, SCOOTER, STRETCHER, AMBULATORY PATIENT

Contract Period: Option 2

Wait Times (Time is per minute for time >15 minutes after designated pick-up time) Contract Period: Option 2

WHEELCHAIR, SCOOTER, AMBULATORY PATIENT (Pick-up charge >10 miles) Contract Period: Option 3 POP Begin: 09-18-2024 POP End: 09-17-2025

STRETCHER PATIENT

Contract Period: Option 3

WHEELCHAIR, SCOOTER, STRETCHER, AMBULATORY PATIENT

Contract Period: Option 3

WHEELCHAIR, SCOOTER, AMBULATORY PATIENT (Mileage & Pick-up charge

Contract Period: Option 3

STRETCHER PATIENT

< 10 miles)

Contract Period: Option 3

WHEELCHAIR, SCOOTER, STRETCHER, AMBULATORY PATIENT

WHEELCHAIR, SCOOTER, STRETCHER, AMBULATORY PATIENT

Contract Period: Option 3

Wait Times (Time is per minute for time >15 minutes after designated pick-up time)

WHEELCHAIR, SCOOTER, AMBULATORY PATIENT (Pick-up charge >10 miles) Contract Period: Option 4 POP Begin: 09-18-2025 POP End: 09-17-2026

STRETCHER PATIENT

Contract Period: Option 4

WHEELCHAIR, SCOOTER, STRETCHER, AMBULATORY PATIENT

Contract Period: Option 4

WHEELCHAIR, SCOOTER, AMBULATORY PATIENT (Mileage & Pick-up charge

Contract Period: Option 4

STRETCHER PATIENT

< 10 miles)

Contract Period: Option 4

WHEELCHAIR, SCOOTER, STRETCHER, AMBULATORY PATIENT

WHEELCHAIR, SCOOTER, STRETCHER, AMBULATORY PATIENT

Contract Period: Option 4

Wait Times (Time is per minute for time >15 minutes after designated pick-up time)

FAR 52216-19 Order Limitations changed from:

(End of Clause)

C.6 52.216-19 ORDER LIMITATIONS (OCT 1995)

(a) Minimum order. When the Government requires supplies or services covered by this contract in an amount of less than $561,729.00 the Government is not obligated to purchase, nor is the Contractor obligated to furnish, those supplies or services under the contract.

(b) Maximum order. The Contractor is not obligated to honor—

(1) Any order for a single item in excess of $4358,860.62

(2) Any order for a combination of items in excess of $28,023,491.32 or

(3) A series of orders from the same ordering office within 365 days that together call for quantities exceeding the limitation in paragraph (b)(1) or (2) of this section.

(c) If this is a requirements contract (i.e., includes the Requirements clause at subsection 52.216-21 of the Federal Acquisition Regulation (FAR)), the Government is not required to order a part of any one requirement from the Contractor if that requirement exceeds the maximum-order limitations in paragraph (b) of this section.

(d) Notwithstanding paragraphs (b) and (c) of this section, the Contractor shall honor any order exceeding the maximum order limitations in paragraph (b), unless that order (or orders) is returned to the ordering office within 1 days after issuance, with written notice stating the Contractor's intent not to ship the item (or items) called for and the reasons. Upon receiving this notice, the Government may acquire the supplies or services from another source.

To:

(End of Clause)

C.6 52.216-19 ORDER LIMITATIONS (OCT 1995)

(a) Minimum order. When the Government requires supplies or services covered by this contract in an amount of less than $561,729.00 the Government is not obligated to purchase, nor is the Contractor obligated to furnish, those supplies or services under the contract.

(b) Maximum order. The Contractor is not obligated to honor—

(1) Any order for a single item in excess of $4358,860.62

(2) Any order for a combination of items in excess of $7,142,544.15 or

(3) A series of orders from the same ordering office within 365 days that together call for quantities exceeding the limitation in paragraph (b)(1) or (2) of this section.

(c) If this is a requirements contract (i.e., includes the Requirements clause at subsection 52.216-21 of the Federal Acquisition Regulation (FAR)), the Government is not required to order a part of any one requirement from the Contractor if that requirement exceeds the maximum-order limitations in paragraph (b) of this section.

(d) Notwithstanding paragraphs (b) and (c) of this section, the Contractor shall honor any order exceeding the maximum order limitations in paragraph (b), unless that order (or orders) is returned to the ordering office within 1 days after issuance, with written notice stating the Contractor's intent not to ship the item (or items) called for and the reasons. Upon receiving this notice, the Government may acquire the supplies or services from another source.