36C24126R0001 - National Prescription Eyeglasses.pdf

PAGE 1 OF 1. REQUISITION NO.

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NO. 5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

a. NAME b. TELEPHONE NO. (No Collect Calls) 8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY CODE 10. THIS ACQUISITION IS UNRESTRICTED OR SET ASIDE: % FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ IFB RFP

15. DELIVER TO CODE 16. ADMINISTERED BY CODE

17a. CONTRACTOR/OFFEROR CODE FACILITY CODE 18a. PAYMENT WILL BE MADE BY CODE

TELEPHONE NO. UEI: EFT:

PHONE: FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19. 20. 21. 22. 23. 24.

ITEM NO. SCHEDULE OF SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only)

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4 (NOV 2025) (DEVIATION). ADDENDA ARE ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4 (NOV 2025) (DEVIATION). ADDENDA ARE ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________ 29. AWARD OF CONTRACT: REF. ___________________________________ OFFER

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DATED ________________________________. YOUR OFFER ON SOLICITATION

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY (BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION (REV. NOV 2021)

PREVIOUS EDITION IS NOT USABLE Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

36C24126R0001

Jeremy J. Boston 734-925-7828 12/23/2025

16:30 EDT

Department of Veterans Affairs

Network Contracting Office 1 (NCO 1)

Contracting Officer (90C)

1 VA Center

Augusta ME 04330

X 100

X

339115

1000 Employees

N/A

X

As directed by individual orders.

Network Contracting Office 1 (NCO 1)

Contracting Officer (90C)

1 VA Center

Augusta ME 04330

Financial Services Center http://www.fsc.va.gov/einvoice.asp

See VAAR 852.232-72

Austin TX 78714-9971

See CONTINUATION Page

The purpose of this requirement is to procure prescription eyeglass manufacturing services for all VA Medical Centers across the nation, including CONUS and OCONUS locations.

Period of performance is ten-years with a five-year base period and one, five-year option period.

See CONTINUATION Page

X X

X 1

Table of Contents

SECTION A

A.1 SF 1449 SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS

AND COMMERCIAL SERVICES

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

B.2 STATEMENT OF WORK

1. SCOPE

1.1. GENERAL

1.2. CONTRACT TYPE

1.3. PERIOD OF PERFORMANCE

1.4. VA PROSTHETIC AND SENSORY AID SERVICE (PSAS) POINT OF

CONTACT LISTING

1.5. DEFINITIONS/ACRONYMS

2. CONTRACTOR RESPONSIBILITIES

2.1. ACCESS TO PATIENT INFORMATION

2.2. CONFIDENTIALITY OF PATIENT RECORDS

2.3. HIPAA COMPLIANCE

2.4. PRESCRIPTION EYEGLASSES

2.5. COMMUNICATION/CUSTOMER SERVICE

2.6. FEDERAL HOLIDAYS

3. GOVERNMENT RESPONSIBILITIES

3.1. OVERSIGHT OF SERVICE/PERFORMANCE MONITORING:

4. SPECIAL CONTRACT REQUIREMENTS

4.1. REPORTS AND DELIVERABLES

4.2. MEETINGS

4.3. METRIC PRODUCTS

4.4. PURCHASE ORDERS FROM VA

4.5. INVOICING/PAYMENT PROCEDURES AND REQUIREMENTS

4.6. TECHNOLOGICAL ADVANCES

5. PERFORMANCE REQUIREMENT SUMMARY (PRS)

5.1. PATIENT SATISFACTION

5.2. BILLING ACCURACY

5.3. EYEGLASSES QUALITY

5.4. SHIPPING TIMELINESS – STANDARD

5.5. SHIPPING TIMELINESS – SPECIALTY

APPENDIX A: VETERANS INTEGRATED SERVICES NETWORKS (VISNS)

APPENDIX B: REGIONAL COVERAGE AREAS

B.3 PRICE SCHEDULE

SECTION C - CONTRACT CLAUSES

C.1 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

C.2 52.216-2 ECONOMIC PRICE ADJUSTMENT—STANDARD SUPPLIES (NOV 2021)

C.3 52.216-18 ORDERING (AUG 2020)

C.4 52.216-19 ORDER LIMITATIONS (OCT 1995)

C.5 52.216-22 INDEFINITE QUANTITY (NOV 2025) (DEVIATION)

C.6 52.217-8 OPTION TO EXTEND SERVICES (NOV 1999)

C.7 52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR 2000)

C.8 52.240-91 SECURITY PROHIBITIONS AND EXCLUSIONS (NOV 2025)

(DEVIATION)

C.9 VAAR 852.211-72 TECHNICAL INDUSTRY STANDARDS (NOV 2018)

C.10 VAAR 852.211-76 LIQUIDATED DAMAGES – REIMBURSEMENT FOR DATA

BREACH COSTS (FEB 2023) ALTERNATE I (FEB 2023)

C.11 VAAR 852.219-73 VA NOTICE OF TOTAL SET-ASIDE FOR CERTIFIED

SERVICE-DISABLED VETERAN-OWNED SMALL BUSINESSES (JAN 2023)

(DEVIATION)

C.12 VAAR 852.219-76 VA NOTICE OF LIMITATIONS ON SUBCONTRACTING—

CERTIFICATE OF COMPLIANCE FOR SUPPLIES AND PRODUCTS (JAN 2023)

(DEVIATION)

C.13 VAAR 852.222-71 COMPLIANCE WITH EXECUTIVE ORDER 13899 (APR 2025)

(DEVIATION)

C.14 VAAR 852.232-72 ELECTRONIC SUBMISSION OF PAYMENT REQUESTS (NOV

2018)

C.15 VAAR 852.242-71 ADMINISTRATIVE CONTRACTING OFFICER (OCT 2020) ... 60

C.16 VAAR 852.246-71 REJECTED GOODS (OCT 2018)

C.17 VAAR 852.247-73 PACKING FOR DOMESTIC SHIPMENT (OCT 2018)

C.18 MANDATORY WRITTEN DISCLOSURES

SECTION D - CONTRACT DOCUMENTS, EXHIBITS, OR ATTACHMENTS

SECTION E - SOLICITATION PROVISIONS

E.1 52.252-1 SOLICITATION PROVISIONS INCORPORATED BY REFERENCE (FEB

1998)

ADDENDUM to FAR 52.212-1 INSTRUCTIONS TO OFFERORS—COMMERCIAL

PRODUCTS AND COMMERCIAL SERVICES

ADDITIONAL INSTRUCTIONS FOR PROPOSAL SUBMISSION

SAMPLE FRAME KIT REQUIREMENTS FOR EVALUATION

E.2 52.209-7 INFORMATION REGARDING RESPONSIBILITY MATTERS (NOV 2025)

(DEVIATION)

E.3 52.216-1 TYPE OF CONTRACT (NOV 2025) (DEVIATION)

E.4 52.233-2 SERVICE OF PROTEST (NOV 2025) (DEVIATION)

E.5 52.240-90 SECURITY PROHIBITIONS AND EXCLUSIONS REPRESENTATIONS

AND CERTIFICATIONS (NOV 2025) (DEVIATION)

E.6 VAAR 852.233-70 PROTEST CONTENT/ALTERNATIVE DISPUTE RESOLUTION

(OCT 2018)

E.7 VAAR 852.233-71 ALTERNATE PROTEST PROCEDURE (OCT 2018)

E.8 VAAR 852.239-75 INFORMATION AND COMMUNICATION TECHNOLOGY

ACCESSIBILITY NOTICE (FEB 2023)

E.9 52.212-2 EVALUATION—COMMERCIAL PRODUCTS AND COMMERCIAL

SERVICES (AUG 2025) (DEVIATION)

EXPLANATION OF EVALUATION APPROACH

TECHNICAL ACCEPTABILITY STANDARDS

TECHNICAL ACCEPTABILITY STANDARD 1 - SAMPLE FRAME KIT, COMPLETE

EYGLASSES SAMPLES, AND LENS OFFERINGS

TECHNICAL ACCEPTABILITY STANDARD 2 – EQUIPMENT

TECHNICAL ACCEPTABILITY STANDARD 3 - CONTINGENCY PLANS

TECHNICAL ACCEPTABILITY STANDARD 4 – COMPLETE SUBMISSION OF

PROPOSAL

FACTOR 1 – EXPERIENCE

FACTOR 2 – CAPABILITIES AND EXPANSION PLANS

FACTOR 2, SUBFACTOR 1 – CAPABILITIES

FACTOR 2, SUBFACTOR 2 – EXPANSION PLANS

FACTOR 3 – PRICE

RATING SCALE

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

1. Contract Administration: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR: ___________________________________

POC: ___________________________________

Phone: ___________________________________

Email: ___________________________________

b. GOVERNMENT:

Jeremy J. Boston

Contract Specialist

Jeremy.Boston@va.gov

Jeremy J. Parker

Contracting Officer

Jeremy.Parker2@va.gov

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

[X] 52.232-33, Payment by Electronic Funds Transfer—System For Award

Management, or

[ ] 52.232-36, Payment by Third Party

3. INVOICES: Invoices shall be submitted in arrears:

a. Quarterly [ ]

b. Semi-Annually [ ]

c. Other [X] Weekly. See SOW Section 4.5 Invoicing

4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment

Requests.

https://authentication.tungsten-network.com/login mailto:Jeremy.Boston@va.gov mailto:Jeremy.Parker2@va.gov https://authentication.tungsten-network.com/login

ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:

AMENDMENT NO DATE

B.2 STATEMENT OF WORK

Department of Veteran Affairs

National Prescription Eyeglass Manufacturing Services

1. SCOPE

1.1. GENERAL

The Department of Veterans Affairs (VA) has an ongoing program to provide prescription eyeglasses (both dress and safety) for eligible Veterans. The Contractor is to provide prescription eyeglasses for beneficiaries of the Department of Veterans Affairs throughout the

VA including all CONUS and OCONUS locations throughout the United States.

The Contractor shall fabricate all eyeglasses in strict conformance to the eyeglass prescription that has been provided by the VA Clinic Team, Chief, Prosthetics, and/or authorized designee.

The Contractor shall not add or substitute components or alter the beneficiaries' prescription in any way without prior approval and written authority from the VA Clinic Team, Chief of

Prosthetics, Network Contracting Officer Representative (COR) and/or authorized designee. All items provided by the Contractor shall be new.

The number of patients covered by this contract is expected to increase/decrease within the VA dependent upon beneficiaries added or removed throughout the contract term. The requirement covers all sites, inclusive of all overflows from Veterans Integrated Service Networks (VISN)

10/12 and 20. Estimates are provided in the Price Schedule include internal orders and historical Community Care (CCN) orders. If CCN does not utilize this contract vehicle estimates are approximately 10% higher than advertised.

The terms “patient,” “Veteran,” and “beneficiary” shall be considered interchangeable throughout this document.

Eyeglass manufacturing contractors will not be permitted to engage in or provide Optician

Services to veteran patients at VA facilities while holding a current VA Eyeglasses

Manufacturing indefinite-delivery, indefinite quantity (IDIQ) contract. This ensures that veterans are not unduly persuaded to make out of pocket purchases outside of their VA optical clinic visits and that veterans maintain an unbiased, unaffected opinion when selecting frames, promoting fair opportunity among all IDIQ awardees.

1.2. CONTRACT TYPE

The Department of Veterans Affairs intends to establish firm-fixed price with economic price adjustment, IDIQ contracts. This solicitation will result in multiple awards. The IDIQ’s will cover the entire nation. Delivery Orders will be single award, and VA intends to award Delivery Orders to at least two contractors.

1.3. PERIOD OF PERFORMANCE

The contract performance period is ten years, inclusive of a five-year base period and one, five-year option period. Delivery Orders will have a one-year base period and four one-year option periods for a total period of performance of 5 years. Delivery Orders may be recompeted for the subsequent five-year performance period. VA will allow the new contractors up to 60 calendar days after the delivery order award for the new contractor to ramp up or transition in. Once a

Delivery Order is awarded and the actual transition time needed is known, VA will issue a modification, revising the contract's periods of performance.

VA is developing a Go-Live Schedule that will be provided at time of award notification. This schedule will provide information on transition from existing contract vehicles to performance under the national contract.

1.4. VA PROSTHETIC AND SENSORY AID SERVICE (PSAS) POINT OF CONTACT

LISTING

Space intentionally left blank. Will be provided at the time of award of a Delivery Order. The VA intends to establish group emails for each defined Region, VISN and local facilities to ensure all communications are received by the appropriate personnel.

1.5. DEFINITIONS/ACRONYMS

ACO – Administrative Contracting Officer

ABO – American Board of Opticianry

ANSI – American National Standards Institute

AQL – Acceptable Quality Level

BAA – Business Associate Agreement

CDR – Contract Discrepancy Report

CEU – Continuing Education Unit

CFR – Code of Federal Regulations

CLIN – Contract Line-Item Number

CME – Continuing Medical Education

CO – Contracting Officer

CONUS – Contiguous United States

COR – Contracting Officer Representative

CPARS – Contractor Performance Assessment Reporting System

CPRS – Computerized Patient Record System (VA’s current electronic health record)

EHR – Electronic Health Record

ETA – Estimated Time of Arrival

FDA – Food and Drug Administration

FY – Fiscal Year

GPC – Government Purchase Card

HHS – Department of Health and Human Services

HIPAA – Health Insurance Portability and Accountability Act

IDIQ – Indefinite Quantity Indefinite Delivery

ISO – Information Security Officer

OCONUS – Outside the Contiguous United States

OIG – Office of Inspector General

PD – Pupillary Distance

PHI – Protected Health Information

PKI – Public Key Infrastructure

PO – Purchase Order

PSAS – Prosthetic Sensory Aid Service

QASP – Quality Assurance Surveillance Plan

SOW – Statement of Work

U.S.C. – United States Code

UV – Ultraviolet

VA – Department of Veterans Affairs

VAMC – Veterans Affairs Medical Center

VHA-P – Veterans Health Administration - Procurement

VISN – Veterans Integrated Service Network

2. CONTRACTOR RESPONSIBILITIES

2.1. ACCESS TO PATIENT INFORMATION

In performance of official duties, Contractor’s provider(s) have regular access to printed and electronic files containing sensitive data, which must be protected under the provisions of the

Privacy Act of 1974 (5 U.S.C. 552a), and other applicable laws, Federal Regulations, Veterans

Affairs statutes and policies. Contractor employees(s) are responsible for (1) protecting that data from unauthorized release or from loss, alteration, or unauthorized deletion and (2) following all applicable regulations and instructions regarding access to computerized files, release of access codes, etc., as set out in a computer access agreement which contract employee(s) signs.

2.2. CONFIDENTIALITY OF PATIENT RECORDS

The Contractor is a VA Contractor and shall assist in the provision of health care to patients seeking such care from or through VA. As such, the Contractor is considered as being part of the Department health care activity. Contractor is considered to be a VA Contractor for purposes of the Privacy Act, Title 5 U.S.C. 552a. Further, for the purpose of VA records access and patient confidentiality, Contractor is considered to be a VA Contractor for the following provisions: Title 38 U.S.C. 5701, 5705, and 7362. Therefore, Contractor may have access as would other appropriate components of VA, to patient medical records including patient treatment records pertaining to drug and alcohol abuse, HIV, and sickle cell anemia, to the extent necessary to perform its contractual responsibilities. However, like other components of the Department and not withstanding any other provisions of the contract, the Contractor is restricted from making disclosures of VA records, or information contained in such records, to which it may have access, except to the extent that explicit disclosure authority from VA has been received. The Contractor is subject to the same penalties and liabilities for unauthorized disclosures of such records as VA.

The records referred to above shall be and remain the property of the VA and shall not be removed or transferred from VA except in accordance with U.S.C. 551a (Privacy Act), 38 U.S.C.

5701 (Confidentiality of claimants records), 5 U.S.C. 552 (FOIA), 38 U.S.C. 5705 (Confidentiality of Medical quality Assurance Records), 38 U.S.C. 7332 (Confidentiality of Certain Medical

Records) and federal laws, rules and regulations. Subject to applicable federal confidentiality or privacy laws, the Contractor, or their designated representatives of federal regulatory agencies having jurisdiction over Contractor, may have access to VA’s records, at VA’s place of business on request during normal business hours, to inspect and review and make copies of such records.

2.3. HIPAA COMPLIANCE

Contractors must adhere to the provisions of Public Law 104-191, Health Insurance Portability and Accountability Act (HIPAA) of 1996 and the National Standards to Protect the Privacy and

Security of Protected Health Information (PHI). As required by HIPAA, the Department of Health and Human Services (HHS) has promulgated rules governing the security and use and disclosure of protected health information by covered entities, including the Department of

Veterans Affairs (VA).

2.4. PRESCRIPTION EYEGLASSES

2.4.1. LENSES: All lenses shall meet or exceed the following salient characteristics:

2.4.1.1. Manufactured in accordance with the current edition of the “American National

Standards for Ophthalmic Lenses (ANSI) Z80.1, ANSI Z80.3, ANSI Z80.9, and

ANSI Z87.1.

2.4.1.2. Ophthalmic lenses shall be in accordance with Food and Drug (FDA) Regulation

(2) CFR, Parts 3 and 4 for impact resistance, unless otherwise specified in the order.

2.4.1.2.1. All plastic ophthalmic lenses shall be corrected curved lenses.

2.4.1.2.2. Ophthalmic lenses with cylinder power of less than 1.5D may be fabricated in either plus or minus cylinder form unless positive cylinder form is specified for the order.

2.4.1.3. Available in CR-39, polycarbonate, Trivex, and high index with refraction values from 1.60 to 1.74.

2.4.1.4. Ultraviolet (UV) protection (unless default on the lens provided) on all lens materials and scratch-resistant coating.

2.4.1.5. Shall provide a broad spectrum of coverage to work with nearly all prescriptions including single vision, bifocals, multifocal, and progressive lenses.

2.4.1.6. Shall block 100% of UVA and UVB rays except for clear lenses.

2.4.1.7. Shall be able to be worn indoors or outdoors all day, with indoor clarity that is virtually clear.

2.4.1.8. Shall be compatible with anti-reflective coatings, tints, and must include scratch resistant coating.

2.4.1.9. Photochromatic and polarized lenses (with grey and brown tinting) shall be available.

2.4.1.10. Low Vision Optometry gradient tints colors most often used are FL-41, yellow, blue, amber, plum, orange. These will be minimally prescribed.

2.4.1.11. Framed lenses and oversized blanks shall be available.

2.4.1.12. Shall fit included eyeglass frames.

2.4.1.13. Lenses shall be balanced at no charge to the VA if requested. Balanced lenses shall be the same material as the prescription lens.

2.4.1.14. Prism up to 6-diopters are at no charge to VA.

2.4.1.15. Brand name only lenses may be prescribed with substantiated medical documentation to support medical necessity. A note will be on the order received if approved. If brand name specified is not available an “or equal” substitute may be made. If an order is received citing brand names without note of approval, notify the facility POC and local PSAS to correct the order.

2.4.1.16. SINGLE VISION LENSES: Lenses shall meet or exceed the following salient characteristics:

2.4.1.16.1. Available in CR-39, polycarbonate, Trivex, or high-index materials with refraction values up to and equal to 1.60 to 1.74.

2.4.1.16.2. Construction shall include spheres and sphero-cylinders in all powers.

2.4.1.16.3. Clear.

2.4.1.16.4. All requirements in Section 2.4.1.

2.4.1.17. BIFOCAL LENSES: Lenses shall meet or exceed the following salient

2.4.1.17.1. Available in CR-39, polycarbonate, Trivex, or high-index materials with

2.4.1.17.2. Construction shall include spheres and sphero-cylinders in all powers.

Add +0.75 to +4.00D.

2.4.1.17.3. Clear.

2.4.1.17.4. All requirements in Section 2.4.1.

2.4.1.18. TRIFOCAL LENSES – Lenses shall meet or exceed the following salient

2.4.1.18.1. Available in CR-39, polycarbonate, Trivex, or high-index materials with

2.4.1.18.2. Construction shall include spheres and sphero-cylinders in all powers.

Add +1.00 to +4.00D, 50% intermediate power.

2.4.1.18.3. Clear.

2.4.1.18.4. All requirements in Section 2.4.1.

2.4.1.19. PROGRESSIVE LENSES: Lenses shall meet or exceed the following salient

2.4.1.19.1. Available in CR-39, polycarbonate, and high index with refraction values up to and equal to 1.60 to 1.74.

2.4.1.19.2. Encompass fitting height parameters of 15mm up to =/- 30mm.

2.4.1.19.3. Construction shall include spheres and sphero-cylinders in all powers.

Add powers of +1.00 to +3.50 shall be available.

2.4.1.19.4. Soft design eliminating distortion in principal viewing areas and peripherals for easy adaptation no matter how the eyes shift.

2.4.1.19.5. A progressive lens is a multifocal lens that provides focal power between near and far distances.

2.4.1.19.6. Standard progressive lens designs are known for having wide reading areas with smooth progression from the distance viewing area down to the reading area of the lens.

2.4.1.19.7. Conventional lenses.

2.4.1.19.8. All requirements in Section 2.4.1.

2.4.1.19.9. Examples: Shoreview, VIP, Adapter, Kodak, Varilux, Image, Solomax, Navigator, and Navigator Short.

2.4.1.20. PREMIUM PROGRESSIVE LENSES: Lenses must meet or exceed the following salient characteristics:

2.4.1.20.1. Encompass fitting height parameters of 15mm up to =/- 30mm.

2.4.1.20.2. Construction shall include spheres and sphero-cylinders in all powers.

Add powers of +1.00 to +4.50 shall be available.

2.4.1.20.3. Soft design eliminating distortion in principal viewing areas and peripherals for easy adaptation no matter how the eyes shift.

2.4.1.20.4. The Contractor shall provide the most up-to-date current technology, such as digitally ground and wavefront design that is the current standard.

2.4.1.20.5. Premium progressive lenses provide easy-to-adapt designs and are available in both traditional and digital designs. These lenses have even wider fields of vision in the distance and reading viewing areas vs.

standard progressive designs.

2.4.1.20.6. Lab-made lenses.

2.4.1.20.7. All requirements in Section 2.4.1.

2.4.1.20.8. Examples: Any digital/high definition/free-form PAL .

2.4.1.21. PHOTOCHROMATIC LENSES: Meet or exceed the following salient

2.4.1.21.1. 30 seconds to 2 minutes transition time to sunglasses when exposed to

UV light.

2.4.1.21.2. Return to a clear state within 5 minutes.

2.4.1.21.3. Shall have color options of gray and brown, with other colors such as green or amber offered if available by lens manufacturer.

2.4.1.21.4. All requirements in Section 2.4.1.

2.4.1.21.5. Examples: LifeRX, Activations.

2.4.1.22. PREMIUM PHOTOCHROMATIC TYPE 1: Meet or exceed the following salient

2.4.1.22.1. 30 seconds or less to transition when exposed to UV light.

2.4.1.22.2. Return to a clear state within 2 minutes.

2.4.1.22.3. Shall have color options of gray and brown, with other colors such as

2.4.1.22.4. Examples: Transitions GenS, Transitions Signature.

2.4.1.23. PREMIUM PHOTOCHROMATIC TYPE 2: Meet or exceed the following salient

2.4.1.23.1. 30 seconds or less to transition when exposed to UV light.

2.4.1.23.2. Transitions while in vehicle if exposed to UV light.

2.4.1.23.3. Return to a clear state within 2 minutes.

2.4.1.23.4. Shall have color options of gray and brown, with other colors such as

2.4.1.23.5. Examples: Transitions GenS, Transitions XTRActive, Transitions

XTRActive Polarized, Transitions Drivewear.

2.4.1.24. ANTI-REFLECTIVE: Meet or exceed the following salient characteristics:

2.4.1.25. Hydrophobic

2.4.1.26. Scratch Resistant

2.4.1.27. Antistatic

2.4.1.28. Smudge Resistant

2.4.1.29. The contractor shall not add or substitute components or alter the veteran’s prescription in any way without prior approval and written authority from the authorized VA prescriber, including but not limited to, premium progressive lenses or premium photochromatic lenses, where the non-premium product meets clinical needs as specified by the Clinical Provider.

2.4.1.30. The contractor shall not add or substitute components or alter the beneficiary’s prescription in any way without the prior written approval of the VA Clinic Team or designee. Upgrades provided without VA authorization in the prescribed orders will not be reimbursed.

2.4.1.31. All lenses shall be placed in frames unless otherwise requested.

2.4.1.32. FRAMES: Frames shall meet or exceed the following salient characteristics:

2.4.1.33. Dress frames shall be provided in accordance with the current edition of the “American National Standard Requirements for Dress Ophthalmic

Frames” ANSI Z80.5 or latest edition.

2.4.1.34. Safety frames shall meet the American National Standard for

Occupational and Educational Eye and Face Protection, Z87.1 standards, or latest edition.

2.4.1.35. All frames shall be new.

2.4.1.36. All Frames shall be light in weight and maintain durability and strength.

The styles must be fashionable and consistent with what is available at retail eyeglass stores.

2.4.1.37. REQUIREMENTS FOR METAL FRAMES:

2.4.1.37.1. The solder points are neatly and solidly done at the bridge, nose pads, and temple areas. All edges are smooth and hazard free.

2.4.1.37.2. The finish is solid and free from blemish. If burnished, the finish maintains its shine. The finish won’t tarnish or discolor over time.

2.4.1.37.3. Utilize nose pads that comfortably “grip” the skin and prevent slippage of the eyeglasses.

2.4.1.37.4. After a few simple adjustments, the frame should feel comfortable when being worn. The nose pads should rest comfortably on the nose and not pinch. Temples should be able to be easily extended to gently curve around the ear.

2.4.1.37.5. At least one Stainless-Steel frame (Unisex) shall be available for patients with metal allergies.

2.4.1.37.6. Titanium frames shall be available upon request for allergy purposes only when no other frame can meet the needs of the veteran. This can be provided in flex or spring hinges.

2.4.1.38. REQUIREMENTS FOR PLASTIC FRAMES:

2.4.1.38.1. Hinges are securely attached to the front of the frame and to temples. All edges are smooth and hazard-free. The frame is solidly constructed and able to withstand wear and tear versus flimsy which will easily break under pressure. The color or pattern is uniform and balanced throughout the entire frame. The finish is smooth, rich in color, and does not peel over time.

2.4.1.38.2. After a few simple adjustments, the frame should feel comfortable when being worn. The bridge should rest comfortably on the nose and not pinch. Temples should be able to be easily extended to gently curve around the ear.

2.4.1.38.3. Frames shall be made of plastic or high-density acetate.

2.4.1.38.4. Frames shall have spring hinges that have smooth and consistent action that does not wear over time, with friction that is consistent throughout the entire range of motion. Other barrel hinges and hinge-less designs are not acceptable.

2.4.1.39. REQUIREMENTS FOR SAFETY FRAMES:

2.4.1.39.1. Lenses must be in a frame marked "Z87-2+" to qualify as safety eyeglasses that are compliant with the ANSI Z87.1-2010 standard.

2.4.1.39.2. The frames must have either detachable side shields or wrap/goggle style for safety marked Z87 indicating impact rating. Lenses must be compliant with the ANSI Z87.1-2010 standard and must carry the manufacturer's marking in upper/outer corner of lens, followed by a "+" sign indicating the lenses are impact rated.

2.4.1.40. PRIVATELY OWNED FRAMES: Privately owned frames may not be submitted to the Contractor for new lenses.

2.4.1.41. FRAME APPROVAL NOTE: For the purposes of the solicitation VA is evaluating a frame kit of 52 frames. The regions defined, in coordination with the

VISN and local facilities, will evaluate full frame kits for display in VA facilities.

Frame kit requirements are detailed in Section 2.4.10. Only frames from the manufacturer product lines approved during the national solicitation shall be used for the development of Frame Kits displayed at VA Optical Shops (i.e. if

Modern Optical Modern Times frames are approved by the national team, the contractor can display Modern Times frames). If additional manufacturer product lines are proposed for use by the local facilities the contractor shall submit frames for review by the national team. All frames in the manufacturer product line do not require review by the national team. The examples in each frame section are not representative of all manufacturers or their respective product lines that may be submitted for review. The contractor must meet the salient characteristics provided within the respective sections.

2.4.1.42. VISN 10/12, AND 20 SPECIAL REQUIREMENTS: VISN 10 and 20 have in-house optical fabrication facilities supporting VISN’s 10/12, and 20. Complete eyeglasses will primarily be manufactured in-house. This requirement will support any overflow and specialty lens manufacturing identified in the Price

Schedule. The contractor shall work with VISN’s 10/12, and 20 to ensure proper inventory is maintained based on their frame kits and anticipated overflow requirements.

2.4.1.42.1. Current frame kits are attached. Usage will be provided at the time of award.

2.4.1.42.2. Frame kits may be updated at any time by these VISN’s. The VISN shall notify the contractor of any updates.

2.4.1.42.3. The contractor shall ensure frames are available for manufacturing within the required timelines in Section 2.4.8. Shipping. The contractor is responsible for obtaining frames at their expense.

2.4.2. Verification of prescription and delivery shall be sent to the VA. Shipping notification shall be sent to the Veteran upon shipment if VA provides an email address for the

Veteran. VA may request shipment information at any time.

2.4.3. All items provided by the Contractor shall be new.

2.4.4. QUALITY CONTROL & FINAL INSPECTION CHECK: The Contractor shall have robust internal quality control and final inspection processes in place that are routinely monitored and ensure only quality eyeglasses are shipped. The contractor shall ensure that the final inspection is completed by staff empowered to make all adjustments, perform corrections, or require a remake before shipping the eyeglasses to ensure all requirements are met. Each pair of eyeglasses will have a notation on the packing slip that accompanies each shipped pair of eyeglasses. It will be initialed by the final inspector, noting that the eyeglasses received a final quality inspection.

The final inspector will complete a checklist in the computer system that will enable tracking of who inspected the eyeglasses, the date of inspection, and the patient.

The documented final inspection check of each pair of eyeglasses will ensure that each pair meets ANSI standards, is well assembled, and is ready to be worn, barring any adjustments the Veteran may need to improve comfort. This includes the following:

2.4.4.1. Check to be sure the correct frame ordered for the job has been pulled. This means not only the correct frame style but also the size and color. Also, be sure the frame actually matches the shape of the frame style ordered.

2.4.4.2. Ensuring the correct lenses for the job have been pulled i.e. single vision, bifocal, trifocal, progressives (including brand), and in the correct material such as Columbia Resin # 39 (CR39); polycarbonate, high index; etc.

2.4.4.3. Ensuring any tints requested are provided and at the requested level of tint darkness. Verify tinted materials are used when requested.

2.4.4.4. Ensuring that a lensometer (manual or automated) is used to check the power of the lenses and the axis, ensures prism is present if requested; ensures that pupillary distance (PD’s), segment height, base curves, and bevels are correct.

2.4.4.5. Checking job after mounted in frame ensuring that bevels fit properly in frame, segment alignments are correct, and lenses are secure in frame and cut to proper size.

2.4.4.6. Completing final inspection that includes a basic alignment of the eyeglasses – standard 4-point touch and ensuring that all screws/fittings including nose pad screws are secure, unnecessary progressive markings taken off the eyeglasses.

2.4.4.7. The Contractor will conduct a review of at least 5% of the eyeglasses that have passed final inspection each day and the results of this review will be retained and trended over time (monthly) along with the corrective actions taken. The results of this review process shall be shared with the VA quarterly.

2.4.4.8. The Contractor is required to provide the VA documentation each month for eyeglasses that need to be returned to the Contractor due to quality problems.

2.4.5. SHIPPING: All orders for eyeglasses will be shipped in a manner that can be tracked.

Eyeglasses shall be inside a suitable soft or hard case. Safety eyeglasses must be shipped in hard case that will accommodate eyeglasses once side shields are attached based on the size of the selected safety frame.

2.4.6. ORDERS SHIPPING TO VAMC: Prior to shipping, a tag is to be placed around the eyeglasses with the Veterans last name and last four digits of the social security number. Packing slip shall also be marked with the Veterans last name and the last four digits of the social security number. The order number is an acceptable means of identification.

2.4.7. SHIPPING:

2.4.7.1. The Contractor must ship all contract items within SEVEN (7) BUSINESS DAYS after receipt of order issued by Government authorized personnel against the contract. The Contractor must ship all specialty lenses within TEN (10)

BUSINESS DAYS after receipt of the order. The seven (7) and ten (10) business day requirement will start on the date the eyeglass order is received by the contractor. Orders received between 8:00am and 4:30pm, local time of the ordering facility will be considered as received that day. In the event of an emergency the government reserves the right to request expedited manufacturing and shipping. The contractor shall address expedited requests within one (1) business day and shall ship within 4 business days for standard lenses and 7 business days for specialty lenses. On such occasions the government will be responsible for actual additional shipping charges to accommodate the desired arrival date in the event of an emergency. Payment will be made using GPC or other local purchasing methods only for expedited shipping charges.

2.4.7.1.1. Examples of emergencies may include a Veteran who cannot function without their eyeglasses, for example, for their job, taking part in their medical care, living alone, etc. A situation where the Veteran without eyeglasses would constitute a safety hazard.

2.4.7.1.2. Specialty lenses are add-ons to the complete eyeglasses and aspheric lens CLIN's.

2.4.7.2. All eyeglasses shall be shipped as directed on the order (to either the designated address of the Veteran or VA optical location) and shipment shall be made using a service that is able to track the parcel from pick-up to delivery.

The Contractor shall notify the VA Medical Center optician and COR via encrypted email and show cause in the event the Contractor is unable to ship the required items in accordance with the Government’s required shipment date.

2.4.7.3. The Contractor shall be responsible for informing the VA COR and the requesting VA optician within one (1) business day of any eyeglass request deficiency such as missing information, illegible prescriptions and ambiguous authorization for eyeglasses, illegible handwriting, inability to reach the

Government representative, payment delays or other issues. The Contractor’s failure to notify the VA COR and the requesting VA optician will not be considered an excusable delay and subject circumstances should not be alleged to have prevented the Contractor from delivering the terms within the time required under this contract. There may be occasion for the Government to request receipt of an expedited shipment. In such cases, the VA PSAS Central

Processing Unit shall telephonically contact the Contractor and notify the

Contractor of such a requirement.

2.4.7.4. A waiver/exception to the product and service shipment requirements stated above may be granted on a case-by-case basis by the Network Prosthetic

Manager, Deputy Network Prosthetic Manager, or Chief of PSAS Patient

Services identified in individual Delivery Orders.

2.4.7.5. The contractor may include information about retail services offered within their shipment to veterans. All retail services advertisements SHALL NOT include any references to VA or reflect any endorsement by the VA.

2.4.8. RESTRICTION ON ADVERTISEMENTS: The contractor shall not retain veteran information obtained through this contract for advertising purposes to veteran patients. The contractor shall not contact the Veteran outside of initial shipment without their explicit permission (i.e. signing up for communications). No calls, mailers, or any other correspondence shall be made.

2.4.9. VETERAN-PAID UPGRADES: To ensure the integrity of the eyeglass prescription, eyeglasses will be fabricated to the specification of the prescription provided by VA.

Veteran-paid upgrades and retail sales will not be available or offered at the VA

Optical Shop.

2.4.10. FRAME SAMPLE KIT: Consisting of each eye size with multiple bridge sizes, an approved sample kit shall be submitted to all participating VA Optical Shops at no additional cost to the government at least thirty (30) calendar days prior to the start of performance. Local facilities will coordinate sample kit requirements based on the number of awardees, space available, and other factors. Additional sample kits or replacements for individual samples shall be provided at no additional cost to the

Government, should additional sample kits be required. All frames offered by the contractor shall be listed in a frame catalog and the frame catalog shall be available at each optical shop.

2.4.10.1. The contractor shall coordinate with the Regional COR, VISN COR(s), and local facility to establish a frame kit based on the following requirements:

2.4.10.2. 85 frames displayed. Minimum required for each category is provided within the Frame Kit chart. The contractor may provide more in each category based on coordination with the Regional and VISN CORs, not to exceed the number of frames in each of the following categories:

2.4.10.2.1. 19 Men’s

2.4.10.2.2. 41 Unisex

2.4.10.2.3. 19 Women’s

2.4.10.2.4. 6 Safety

2.4.10.3. The contractor shall provide at least one frame in each size of the description unless otherwise specified.

Frame Kit

Men’s Frames - 19 Total

Metal - Men's Minimum

Required

Full metal frames with cable temples, spring hinges, solid or adjustable nose pads, as follows:

• At least 56m with a minimum b of 30m to suit PAL

Full metal frame with adjustable nose pads, spring hinges, and sturdy temples, as follows:

• Traditional Double Bridge smaller width/larger lens 52m-56m

• Traditional Double Bridge wider sizes 57m-62m/larger lenses

Semi-Rimless - Men's Minimum

Required

Semi-rimless with adjustable nose pads, and spring hinges. Minimum B of

30mm to suit PAL, as follows:

• 51m-53m

• 54m-57m

• 58m-60m

Semi-rimless with adjustable silicone saddle bridge and spring hinges. At least one (1) frame must be in mid-range size such as 55m/56m.

Plastic/Acetate - Men's Minimum

Required

Plastic or acetate frame with spring hinges and durable temples, as follows:

• 49m-52m with a minimum Vertical Dimension of 30mm to suit PAL

• (Qty:0) 49m-52m with a minimum Vertical Dimension less than 30 to suit

NVO readers

• 53m-56m with a minimum Vertical Dimension of 30mm to suit PAL bridge 17 or wider

• (Qty: 0) 56m-58m with a minimum Vertical Dimension less than 32mm to suit NVO

• 56m-58m with a minimum Vertical Dimension of 30mm to suit pal and wide faces

• 59mm+ to suit wide faces

Titanium - Men's Minimum

Titanium frames, full metal with spring hinges and adjustable nose pads, as follows:

• 53m -56m minimum B of 30mm to suit PAL

• 57m or larger to suit wider face minimum 30m B measurement to suit

PAL

Titanium frames, semi-rimless with spring hinges and adjustable nose pads, as follows:

• 53m -56m minimum B of 30mm to suit PAL

• 57m or larger to suit wider face minimum 30m B measurement to suit

PAL

Unisex Frames - 41 Total

Metal - Unisex Minimum

Full metal frame with adjustable nose pads, spring hinges, and sturdy temples, as follows:

• Single bridge smaller lenses to suit high Rx’ s, minimum Vertical

Dimension of 30m, as follows:

o 46m-50m o 51m-55m o 56m-58m o 60m+

Full metal frame with solid (unfit) silicone nose pad, and spring hinges, as follows:

• 54m-56m smaller lens area with minimum 30m b for higher Rx’s

• 57m-60m traditional men’s for larger faces

Semi-Rimless - Unisex Minimum

Semi-rimless with adjustable nose pads, and spring hinges. Minimum B of 30m to suit PAL, as follows:

• 51m-53m

• 54m-57m

• 58m-60m

Semi-rimless with adjustable silicone saddle bridge and spring hinges. At least one (1) frame must be in mid-range size such as 55m/56m.

Plastic/Acetate - Unisex Minimum

Plastic or acetate frame with spring hinges, and keyhole bridge, as follows:

• 50m-52m smaller lens to suit higher Rx and PAL, min 145m temples

• 53m-56m to suit wider man’s face and PAL

Plastic or acetate frame with spring hinges and durable temples, as follows:

• 49m-52m with a minimum Vertical Dimension of 30m to suit PAL

• 49m-52m with a minimum Vertical Dimension less than 30 to suit NVO readers

• 53m-56m with a minimum Vertical Dimension of 30m to suit PAL bridge

17 or wider

• 56m-58m with a minimum Vertical Dimension less than 32m to suit NVO

• 56m-58m with a minimum Vertical Dimension of 30m to suit pal and wide faces

• 59mm+ to suit wide faces

Women's Frames - 19 Total

Metal - Women's Minimum

Full metal with adjustable nose pads and spring hinges, as follows:

• small bridge size of 16 and at least 1 with minimum b of 30mm

• 48m-51m and at least 1 with minimum b of 30mm

• 52m-56m and at least 1 with minimum b of 30mm

Semi-Rimless - Women's Minimum

Semi-rimless with adjustable nose pads and spring hinges in sizes 52m-54m

Minimum 30m B measurement for PAL.

Plastic/Acetate - Women's Minimum

Plastic or acetate frame with spring hinges, multiple colors, as follows:

• 48m -50m with minimum Vertical Dimension of 30mm to suit PAL

• 51m-54m with minimum Vertical Dimension of 30mm to suit PAL

• 55m-58m to suit wider faces

Titanium - Women's Minimum

Titanium frames, full metal with spring hinges and adjustable nose pads, as follows:

• 49m-52m with minimum Vertical Dimension measurement of 30m to suit

PAL

• 53m-56m to suit wider face, minimum Vertical Dimension of 30m to suit

PAL

Titanium frames, semi-rimless with adjustable nose pads, as follows:

• 49m-52m with minimum Vertical Dimension measurement of 30m to suit

PAL

• 53m-56m to suit wider face, with minimum Vertical Dimension of 30m to suit PAL

Safety Frames (All with removeable side shields) – 6 Total

Description Required

Full metal - Small 50m-54m eye with adjustable nose pads 2

Full metal - Large 56m-60m eye with adjustable nose pads 2

Wrap/Goggle Sport Spec Style - Size 56m-62m 2

Total Required – All Frame Categories 85 Total

2.4.11. BACKORDER: If there is a backorder, the Contractor will communicate this information within one business day to the Regional and VISN CORs, Regional and

VISN PSAS, Local Facility PSAS, and Local Facility Ordering Officials email groups.

The communication shall include the estimated time of arrival (ETA) so the Optician can decide on how to proceed. The Contractor shall provide follow-up electronic communication to the VA on the estimated date of arrival, indicating if the eyeglass frames are in or the latest ETA. The Contractor shall provide ongoing communication at each ETA point until the frame issue is resolved.

2.4.12. FRAME OUTAGE, DISCONTINUATIONS & LOW USAGE: In the event there is a frame outage or discontinuation, the Contractor will communicate this information within 1-business day from awareness to the Regional and VISN CORs, Regional and VISN PSAS, Local Facility PSAS, and Local Facility Ordering Officials email groups. Communication shall indicate what frame is proposed to replace the discontinued/unavailable frame and shall include a picture of the proposed replacement and pertinent details such as available sizes and colors. The VA will communicate this information to the Optometrists for their review and feedback. The

Regional and/or VISN CORs shall communicate an approval decision to the

Contractor. Additionally, frame usage shall be monitored by the Contractor at each medical facility and frames with low usage shall be replaced at least annually with a frame from the same identified frame category meeting the same measurements and quality. Low usage will be determined by coordination by the facility and the contractor. There is no defined low usage threshold. Only VA-approved replacements/frame changes will be implemented. Upon receipt of approval from VA, the Contractor shall send the replacement frame to each VA optical shop within five

(5) business days so that the frame can be added to the display board. There will be no charge to provide these replacement frames to each VA optical shop. VA reserves the right to request removal of frames from the frame kit in the event of excessive spoilage or other factors.

2.4.13. REPAIR KIT: Contractor shall provide each participating facility a repair kit consisting of nose pads in a variety of types/materials and sizes, nose pad screws, eye wire hinge screws, nylon rimless cord, frame liner, temple covers, thread seeker screws, silicone strap bridges, eyeglass cleaner, cleaning cloths for use by opticians only, additional cases (soft and hard), shrink wrap, Loctite (or equivalent adhesive), cleaning and cloths to remove markings on progressive lenses, and the tools necessary for those repairs to contracted frames at no cost to the government. The

Contractor shall maintain repair kit tools and associated supplies necessary to complete those repairs onsite. Repair kits shall be restocked as needed at no additional cost to the Government.

2.4.14. DISPLAY RACK AND TRAY: Contractor shall provide each participating VA Optical

Shop the eyeglass samples in a tray along with wall display racks or rotating display stands, including separate display boxes for titanium frames, as required and requested by VA optical locations to properly display the available inventory of frames that can be provided to Veterans, at no expense to the Government. The Contractor will provide any related hardware that may be required to use these displays, and the displays must be acceptable to VA. These items will be provided at no additional expense to the government at least thirty (30) calendar days prior to the start of performance and the number is subject to change. The Contractor will provide replacement racks and hardware as requested by VA Optical Staff at no expense to the Government. The government will dispose of kits, display racks and trays at contract end. Details regarding display kit requirements and quantity shall be provided in the solicitation for Delivery Orders. Display rack and tray displays will be approved by the local facility. All facilities within the defined areas of the national requirement shall be provided with new display racks and trays as defined in this section.

Space constraints may exist at some VA Optical Shops. Contractor should provide a catalog (electronic or paper) advertising offering available to the VA.

Community Care Network: CCN Optical Shops may require display kits to advertise approved VA frames within the VA Region of the CCN provider. The Display Kit line item is ONLY for CCN display kits. The contractor will be reimbursed for the initial kit if ordered. Any replacement frames required due to frame changes will be at the expense of the contractor.

2.4.15. PATIENT INSTRUCTIONS: Contractor shall provide an insert with each pair of eyeglasses on how to care and clean eyeglasses and reference to contact their VA

Optician for issues. This insert will be reviewed and approved by the National PSAS

Manager or designee with the understanding that it may be revised or updated as circumstances warrant.

2.4.15.1. In addition, if bifocals/progressives or photochromatic lenses are provided the

Contractor will include with each pair of eyeglasses the applicable instruction insert.

2.4.15.2. Contractor shall provide additional stock of all inserts to all VA Optical Shops at no additional cost to VA.

2.4.16. WARRANTY: The Contractor warrants/guarantees all eyeglasses against defective material and/or workmanship for a minimum of one year or manufacturer’s warranty period, whichever is longer, from the date of receipt of the pair of eyeglasses by the

Veteran or the VA Eye Clinic. This includes frames, lenses, and any add-ons identified in the Price Schedule and any frames that may be discontinued during the course of the contract. If warranty work is required on eyeglasses that have a now discontinued frame, the contractor will be responsible for making the corrections even if it requires replacement of the lenses into a current frame. Manufacturer's warranties of eyeglass components that extend beyond the minimum one-year period shall be expressed and also enforced.

The Contractor agrees to furnish without additional cost to the government, all labor, and materials necessary to correct defects that were detected during the guarantee period.

In the event that eyeglasses need to be remade under this warranty provision, the

Contractor will remake the eyeglasses and ship to the VA facility or veteran within three (3) business days of receipt of the defective eyeglasses unless VA indicates it is an emergent need when the eyeglasses would need to be returned within 1-business day. In that event, the Contractor will be responsible for the overnight shipping charge.

All products manufactured for this requirement shall be new.

2.4.17. RETURN PROCESS: The contractor will enable the VA to enter in necessary return information into the contractor’s vendor platform system and then, the ability to print the document for shipment to the contractor along with the eyeglasses.

2.4.18.