Amend 0006_Attachment 1_SOW.pdf

STATEMENT OF WORK

REPAIRS, MAINTENANCE, INSPECTIONS, TESTING, AND CERTIFICATION FOR

FIRE ALARM DETECTION SYSTEM AND NETWORK

Department of Veterans Affairs – VA Bedford Healthcare System (HCS)

200 Springs Road, Bedford, MA

The Bedford Healthcare System is requesting services for the inspection, testing, maintenance, repairs, and servicing of Fire Alarm Systems, Fire Suppression Systems, Kitchen Suppression Systems, and Fire Extinguishers. All Regularly Scheduled Services and inspection services will include the costs of all labor, travel, tools, equipment and personnel necessary to perform all inspections, testing, repair, replacement, and maintenance as required during the contract period at The Bedford VAMC and all associated Community Base Outpatient Clinics (CBOC), known herein as VA Bedford HCS. All work will be in accordance with the Statement of Work, Final Contract, component manufacturer, most recent VHA, NFPA, OSHA, and The Joint Commission (TJC) codes, definitions, and requirements.

Clarification of Funds:

It is the understanding of the government and agreed upon by the contractor at the time of contract award/signature that the contractor will provide all Regularly Scheduled Services described within this SOW. The Primary Cost Associated with the contract is defined as the line item listed as Fire Alarm Maintenance & Testing. All other non-regularly scheduled services will be accounted for under the repair line item. Use of the repair line item requires pre approval by the COR. The repair line item will have a not to exceed amount. This amount is only an estimation and is not guaranteed to be fully invoiced.

Places of Performance:

Apart from the VA Bedford Health Care Services (VA Bedford HCS) main facility and the Crescent House Transitional Residence Program (Crescent House), all associated Community-Based Outreach Centers (CBOC) locations are leased. Due to varying lease expiration dates with the potential for locations to move, the lease locations are fluid and may be subject to change but will remain in the same general area/county. The following six (6) locations, unless otherwise stated, will be considered for the simplification of this contract all known and identified as VA Bedford HCS.

1. VA Bedford Healthcare Center - 200 Springs Road, Bedford, MA 01730 (Middlesex County) o All Services (Inspection/Maintenance/Repairs/Programming – FireWorks)

2. Crescent House Transitional Residence Program (Crescent House) - 15 Veterans Way Lowell, MA 01852 (Middlesex County) o All Services (Inspection/Maintenance/Repairs - Fireworks System Not Installed)

3. Gloucester VA Clinic (Gloucester CBOC) - 199 Main Street Gloucester, MA 01930-6029 (Essex County) o Fire Extinguishers Only

4. Haverhill VA Clinic (Haverhill CBOC) - 209 Summer Street Haverhill, MA 01830-5201 (Essex County) o Fire Extinguishers Only

5. Lynn VA Clinic (Lynn CBOC) - 225 Boston Street Suite 107 Lynn, MA 01904-3123 (Essex County) o Fire Extinguishers Only

6. Lowell Vet Center - 10 George Street Suite 300 Lowell, MA 01852 (Middlesex County) o Fire Extinguishers Only

Period of Performance:

• The period of performance shall be 12-month Base Year with four 12-month Optional periods of performance.

Fire Alarm System Historical Information:

VA Bedford Medical Center (Primary Campus) Fire Alarm Detection System and Network has undergone multiple renovations and upgrades over the last 4-7 years. New Edwards EST3 panels were installed, new fiberoptic cabling has been installed throughout the campus connecting all 28 fire alarm panels, all new notification devices have been installed, 2 buildings have brand new sprinkler systems installed, one building has been renovated with a brand-new entire system, and all new wiring has been pulled for devices throughout the buildings. All fire alarm panels are scheduled to be upgraded again within the next 3 years from Edwards EST3’s to EST4’s. (Contract not associated with this contract).

Crescent House Transitional Residence Program facility (Crescent House) Fire Alarm System has also had multiple upgrades to include the installation of an Edwards EST4 panel and remote annunciator (September 2026).

The Fire Alarm System at the Primary Campus is also connected to the Edwards FireWorks Incident Management Command and Control Platform.

General:

• The contractor will furnish all labor, parts, travel, tools and equipment necessary to perform all inspections, testing, replacement and all regularly scheduled maintenance as defined and required during the period specified within this contract. All consumable parts/devices; Fire Extinguishers, Batteries and Fire Sprinkler System Gauges will be replaced during the base year contract cost, at contract execution during the first 3 months after contract award. All testing will be completed in accordance with NFPA codes in use and Joint Commission requirements.

• The contractor shall provide all labor, travel, and materials to repair or replace any equipment covered in this contract to include but not limited to; Fire Alarm components, Sprinkler System components, Suppression System components, Fire Extinguishers: due to premature failure, failure during inspection or testing, discharged due to use, or causes other than malicious damage. End of service life or removal from service for testing (5yr test on fire extinguishers) will be included. Repair of items outside of regularly scheduled services will be accounted for under the repair line item.

• The contractor shall replace all equipment at the end of its service life or if defective. Any replaced Fire Alarm System Components will be returned to the COR at the time of replacement minus batteries, fire extinguishers, and large wet system components. For the excepted components pictures of the equipment in place will suffice. All Fire Alarm System batteries are to be replaced in the base year of the contract within the first three (3) months. Any subsequent replacement of batteries shall fall under the repair line item.

o 2.5lb, Dry Chemical – ABC Rated 115 o 5lb, Dry Chemical – ABC Rated 535 o 10lb, Dry Chemical – ABC Rated 40 o 20lb, Dry Chemical – ABC Rated 26 o 10lb, Carbon Dioxide – BC Rated 3 o 6L, Wet Chemical – K Rated 4

(Fire Extinguisher types and counts are approximate and are subject to change based on exact inventory and the needs of the facility. Please use these estimates provided to quote the full replacement during the base year of the contract. Any additional replacements will be covered under the repair line item)

(Any replaced Fire Alarm System Components will be returned to the COR at the time of replacement)

• The contractor shall provide all labor and materials to perform monthly checks and annual inspections on all VA

Bedford HCS fire extinguishers to meet NFPA 10. Annual inspections to be conducted by the 15th day of the month prior to the due date to ensure timely inspection.

• Regularly Scheduled Maintenance will also include regular service, inspection, and certifications of all fire alarm system backflow preventors and check valves as required by the manufacturer, VHA, NFPA, OSHA, and The Joint Commission (TJC) codes, definitions, and requirements.

Specifications:

1) Contractor Certification Requirements

a) Contractor shall provide personnel that are factory certified and trained for all work associated with the Fire Alarm systems respectively. Proof of certification will be provided for each employee performing work in connection with this contract.

b) Contractor shall be certified for

i) Inspecting, maintaining, testing and servicing of

(1) Fire Alarm Systems and associated appurtenances

(2) Fire Suppression Systems and associated appurtenances

(3) Sprinkler Systems

(4) Kitchen Suppression Systems

(5) Fire Pumps

(6) Fire Hydrants

(7) Backflow preventors

(8) Post Indicators valves (PIV)

ii) Inspecting, testing, recharging, and servicing Portable Fire Extinguishers.

iii) Inspecting, maintenance, servicing, and installation of Fixed Dry Chemical Extinguishing Systems.

iv) Programming and maintenance of EST IRC-3, FCC, Fireworks, EST-3, and EST-4. Company must have a “C” license in the State of Massachusetts, and all personnel must have a “D” license.

c) Shall be certified in the inspection, testing, recharging and servicing of Fixed Dry Chemical Extinguishing Systems as required by the Commonwealth of Massachusetts General Law Chapter 148 & 527 CMR 23.00.

d) Certifications shall be submitted at the start of the contract and updated quarterly, or as new personnel are assigned.

e) Contractor at minimum shall be trained for:

i) 2 Hour Asbestos Awareness Training

ii) 10 Hour OSHA Construction Safety

iii) Permit Required Confined Space Trained where applicable

iv) Medically cleared and fit tested

v) Factory trained by major equipment manufacturers for all relevant fire alarm equipment at VA Bedford HCS.

f) Contractor or subcontractor if applicable shall not have:

i) A letter of concern within the last year.

ii) A notice to cure within the last 3 years.

2) Contractor Pre-Inspections Requirements

a) Required documentation:

i) Contractor shall complete the necessary paperwork to obtain a personal identification verification PIV card with VAMC. Contractor shall also complete the IACIC Health Assessment Clearance/Allergy Screening Program form, in order to gain access to the Research areas. This form requires the date of the last tetanus vaccination and purified protein derivative (PPD) test.

b) Required VAMC Staff Training:

(1) Contractor shall provide one (1) eight (8) hour on-site training session prior to testing or inspections. Training session for VAMC staff shall include but not be limited to

(a) Accessing testing documentation

(b) Reading and understanding documentation

(c) Verifying documentation meets NFPA and TJC testing requirements.

c) Check in/out procedures:

i) Contractor shall submit (in writing) a preliminary schedule of work for the coming work year.

ii) Contractor shall schedule with the Safety Office, at least one week prior to arrival, to perform routine work and testing.

(1) A list of work and testing to be completed shall be submitted to the Safety Office during scheduling.

iii) Contractor shall notify VA Bedford HCS at least 24 hours in advance of cancellation of a scheduled visit.

(1) Contractor shall set up a new time for testing and inspecting during the notification of cancellation.

iv) All routine work shall be performed between the hours of 7:00 am to 4:00 pm, Monday thru Friday unless otherwise requested and approved in advance by the Safety office.

v) Government Issued contractor identification cards (PIV Badges) shall always be worn while at VA Bedford HCS.

Badges will be issued and returned at the beginning/end of each visit.

vi) Contractor shall report to the Safety Office upon arrival for:

(1) PIV Badge issuance.

(2) Contractor Visitor Sign-In listing their arrival time and reason for visit, neatly and legibly.

(3) Log description of work assigned to be accomplished under the Daily Log Contract Work, neatly and legibly.

(4) Receive the assignment of any keys needed to accomplish the given tasks.

(5) Contractor shall notify the police dispatch at VAMC, USRO, safety office, and fire alarm monitoring, prior to commencing programming, maintenance, and/or testing and supply police dispatch at VAMC, USRO, safety office, and fire alarm monitoring with the location and duration of the programming, maintenance and/or testing.

vii) Upon completion the contractor shall report back to the Safety Office (COR) prior to departure to:

(1) Update the initial Log with a detailed description of work completed, the time the work was completed, identify in clear legible writing any remaining work to be completed, and when that work is planned on being completed.

(2) Establish a plan of action with the contract COR for any work remaining and when that work will be planned on being completed.

(3) Debrief the contract COR with:

(a) Summation of the work completed

(b) Review of all testing completed

(c) List of any findings identified, and their unique identification numbers assigned per part or problem

(4) Turn over to the contract COR any service parts that were replaced.

Exceptions: Fire Extinguishers, Batteries, Large Wet System Components - pictures of these new devices installed are satisfactory

(5) Turn over any certifications and/or testing paperwork.

(6) Verify any systems taken offline for maintenance or service have been placed back into a fully operational state.

(7) Verbally review with the COR any relevant upcoming return visits.

(8) Return PIV Badge.

viii) Contractor shall check out keys with the Safety Office or Engineer work order clerk for inspection and testing purposes and shall return keys daily.

(1) During after hours and weekend work, the contractor shall contact the Utilities System Repair Operator

(USRO) for access to necessary areas and check-in/check-out via cell phone with the COR.

ix) Proper personal protection equipment (PPE) shall be worn in all confined spaces.

x) Contractor will adhere to all OSHA safety regulations and follow proper Lock-out Tag-out procedures.

xi) Contractor shall debrief the Safety Office on all testing and findings at the end of each day of testing and inspecting.

(1) The contractor shall work with Safety Office to create and review a plan of action for all found deficiencies that have not been corrected prior to their departure.

(2) Any findings that are an immediate impact to life and health must be brought to the attention of the Safety

Department ASAP (Safety Manager, Duty Engineer and VAP after hours).

3) Contractor Inspection & Testing Requirements

All testing and inspections shall be in compliance with current VHA, NFPA, OSHA, and TJC regulations. The more stringent regulation shall always take precedence over differing requirements.

Contractor shall provide all parts, labor, travel, and materials to repair or replace any equipment covered in this contract, to include but not limited to: Fire Alarms, Fire Sprinklers, Fixed Fire Suppression Systems, PIV, Rolling and Fire Doors, Fire Extinguishers to 100% inventory or Suppression System that are discharged due to use, premature failure, or failure during any inspection and testing procedure, this includes replacement of fusible links. Work is to be conducted in a manner which would present the least amount of disruption to the healthcare facility. Contractor shall be responsible for all damages caused by their company or their sub-contractors and repair or hire a competent contractor to make repairs for any damages caused. Financial payment is not acceptable compensation for damage repairs.

Contractor shall be on site, during or after normal business hours, within two (2) hours of notification by phone call to the contractor's business office or by notification via email in response to a failed system or alarm reset repair, unless other emergency criteria has been adopted by this agency and the contractor in writing.

Contractor shall be on site within two (2) hours of notification by phone call to the contractor's business office or by notification via email in response to an accreditation inspection.

Contractor shall be on site within twelve (12) hours notification by phone call to the contractor’s business office or by notification via email in response to a service call/request for service.

Computerized lists of device types, locations, and known deficiencies will be made available to the government upon request.

a) Testing and Inspections also included in this contract to be performed by the contractor

i) Contractor shall perform all required tests per NFPA, Joint Commission, VA Guidelines on all (100%) Fire Alarm System Devices annually.

(1) There are approximately 490 Pull Stations, 100 Duct Detectors, 70 heat detectors, 120 Batteries, and 850

Smoke detectors, 25 backflow preventors, and 725 Fire Extinguishers. This is not a complete list of all devices, see SOW Attachment A – Device Location and Testing for the complete list.

ii) Contractor shall thoroughly clean all Smoke Detectors and Sprinkler Heads of dust and foreign material during all sprinkler head and smoke detector inspections.

iii) Contractor shall inspect and test all Valve Supervisory Switches semi-annually in accordance with NFPA requirements.

iv) Contractor shall test smoke detectors with auxiliary control functions annually. One fourth of all detectors with auxiliary control (door closers, elevator shut down, HVAC) shall be tested quarterly and cumulatively 100% of all devices annually. Manufacturer recommendations and current NFPA 72 requirements shall be followed.

v) Contractor shall inspect and test each building Fire Alarm Panel for operational condition and ring through to facility fire alarm monitoring receiver and shall provide documentation to the Safety Officer. Manufacturer recommendations and current NFPA 72 requirements shall be followed.

vi) Contractor shall inspect and maintain central station receiver for proper coding, imprinting, time accuracy, and adequate reeled paper installed. Said testing shall be done quarterly or as required. Reeled paper shall be checked after each service call. The contractor shall supply the reeled paper to all equipment that requires it. Manufacturer recommendations and current NFPA 72 requirements shall be followed.

vii) Contractor shall test all notification devices annually; one quarter shall be tested each quarter and cumulatively 100% shall be tested annually or as required. Manufacturer recommendations and current NFPA 72 requirements shall be followed.

viii) Contractor shall test the elevators with elevator contractors at each facility in accordance with current NFPA 72.

This test shall include the Phase One, Phase Two and Shunt Trip. The elevator tests shall be coordinated with the elevator contractor.

ix) Contractor shall inspect and verify operational condition and proper labeling of one fourth of all remote annunciators quarterly or as required. All annunciators shall be tested annually. Manufacturer recommendations and current NFPA 72 requirements shall be followed.

x) Contractor shall inspect and maintain all batteries and battery charging systems in accordance with current NFPA 72, JC, and VA Guidelines. The contractor will service and replace any/all batteries connected to the fire alarm system to keep the fire alarm system in compliance with the required codes, regulations, and manufacturer recommendations. Detailed annual battery maintenance reports shall be submitted to the Contracting Officer’s Representative (COR) and a copy to the Safety Office.

(1) Contractor shall be able to replace all batteries tested that fail on any given day at the time the batteries fail the test(s).

xi) Contractor shall test all manual pull stations annually. To meet NFPA Code requirements for quarterly testing of the Fire Alarm System, one-fourth of all manual pull stations will be tested each quarter, including testing of supervisory circuits or as required.

xii) Contractor shall test Smoke Detectors, Duct Smoke Detectors, and restorable type Heat Detectors annually. To meet NFPA Code requirements for quarterly testing, one fourth of all detectors shall be tested each quarter, including testing of supervisory circuits or as required. Testing documentation shall indicate that the HVAC shuts down, and the dampers close, when the smoke detector is activated.

xiii) Contractor shall provide labor and materials to perform testing, inspection, and recharging as necessary regardless of discharge reasons, for all dry-system suppression systems.

(1) There is approximately Seven (7) dry-chemical suppression systems.

(a) Building 3 - Kitchen

(b) Building 7 – Kitchen Stoves (1-3)

(c) Building 78 – Canteen Kitchen

(d) Building 19/21 – Mass Accumulation Sites (1-2)

xiv) Contractor shall test and/or inspect all rolling doors and magnetic door hold releases in accordance with NFPA and TJC standards.

(1) There are two (2) rolling doors.

(2) There are currently approximately 142 door release devices.

xv) Contractor shall test Sprinkler System water flow devices semi-annually, two times per year. If the semi-annual tests show that the system is not reliable, quarterly testing must be initiated. One half of the water flow devices shall be tested quarterly, including testing of supervisory circuits or as required in accordance with NFPA and TJC requirements.

xvi) Contractor shall flow, test, and document all Main Drains on all risers annually in accordance with NFPA and TJC requirements.

xvii) Contractor shall test electric motor-driven fire pumps monthly under no-flow conditions per NFPA and TJC requirements.

(1) Contractor shall test fire pumps under flow conditions annually.

(2) There is one electric fire pump.

xviii) Shall provide labor and materials to perform Three (3) and Five (5) year testing of standpipe and dry pipe systems in accordance with NFPA 25. These tests will be performed during the contract base year and then three

(3) years thereafter for the three (3) year tests respectively.

xix) Contractor shall annually inspect, service, and flow test all hydrants and report in accordance with NFPA 25 and

NFPA 291.

(1) There are approximately 40 hydrants located at the Primary Facility.

xx) Contractor shall provide annual testing of all fire extinguishers. Annual inspections shall be performed on in-service units and semi-annual inspections will be performed on all spare units. Reports shall be provided indicating units passed or failed and reason.

(1) Contractor shall provide labor and materials for all recharges, hydro testing, 5-year inspection and replacement of damaged or expired units. All new units shall be provided by the contractor with initial inspection tag and ready for use.

(2) Annual testing shall take place in the month of February.

xxi) Contractor shall provide monthly testing of all fire extinguishers in accordance with NFPA and TJC requirements.

(1) Any fire extinguishers that fail the monthly inspection shall be replaced at the time of inspection with a compliant extinguisher.

(2) The contractor will be responsible for the replacement cost annually.

xxii) Contractor shall inspect all Fire Extinguishers within twenty-four (24) hours upon finding and notification of a missed inspection, unless other arrangements have been established through the Safety Office at the contractor’s expense.

xxiii) Contractor shall remove non-restorable type Heat Detectors, circuit test electrically and mechanically and replace with a unit in accordance with NFPA requirements.

xxiv) Contractor shall provide relevant and/or necessary updates to the Fireworks System Program.

xxv) Repairs, maintenance, and all regularly scheduled service on all fire alarms, suppression, and prevention systems are to be completed by the contractor.

(1) A report of repairs, maintenance, and service shall be submitted to Safety/Engineering and Contract COR upon completion of the repair or maintenance.

(2) Replaced components shall be returned to the COR upon completion of replacement/repair less the following: fire extinguishers, batteries, and large wet system components. Pictures of replaced components will suffice.

xxvi) Contractor shall correct all deficiencies immediately. If immediate actions cannot be performed, the contractor must contact Safety/Engineering immediately and set forth an approved, by Safety/Engineering, plan of action and timeline for correction.

xxvii) Contractor shall notify COR and Safety/Engineering immediately if they are unable to perform test(s) on equipment due to lack of equipment, malfunction of the equipment, or lack of access to equipment.

(1) The contractor shall create a plan of action for correcting the malfunction and implement the corrective action immediately once approved by the safety office.

(2) Once corrective measures have been implemented and the malfunction has been corrected, immediate testing shall be performed to ensure correction works as designed and to keep the system within code compliance.

(3) If corrective action cannot be implemented to a deficiency that is deemed critical to life safety, or if a building/system is going to be offline for more than 8 hours in a 24hr period, a fire watch shall be established in accordance with NFPA requirements.

(a) Fire watch shall be the responsibility of the contractor and approved by the Safety/Engineering team.

(b) An Interim Life Safety Measure (ILSM) form must be filled out by the contractor then submitted and approved by the Safety office.

4) Contractor Reporting & Documentation Requirements

a) Shall provide semi-annual training (4-hour ea.) to engineering and safety personnel on the operation and understanding of the EST fire Alarm system including the station fireworks system. Training will include basic panel understanding, key functions, disabling/enabling of an initiating device, global disconnects, etc.

b) The contractor shall supply a computerized list of device types with names, brands, model numbers, serial numbers (if applicable), manufactured dates, installation dates (if known), expiration/replacement dates, quantities, location/building/floor/room, and dates tested and inspected. Software shall be compatible with VA Bedford HCS existing software (preferably in a spreadsheet).

c) The contractor shall leave a list of deficiencies/missed items, in writing, during an end of work debrief with the Safety Office, which will occur at the end of every inspection/testing day.

i) Any deficiencies found during required testing, under this contract, shall be identified with a unique identifier to allow tracking of corrections through to invoicing/billing.

ii) Weekly, the contractor shall provide an updated electronic spreadsheet containing the list of deficiencies.

iii) Electronic spreadsheet shall contain at minimum:

(1) Date of inspection

(2) Unique identifier

(3) Building number

(4) Floor level

(5) Room number closest to deficiency location

(6) Deficient equipment

(7) Proposed corrective action.

(8) Timeline for correction

(9) Corrected or still deficient

(10) Date Corrected

(11) Corrective actions taken

iv) When the deficiency is repaired and/or corrected, the contractor shall include the unique identifier on a correction report, which shall be sent to Safety Office electronically.

v) Monthly meetings are to be scheduled to review deficiency list with the COR and Safety/Engineering.

vi) Contractor shall provide documentation of areas not inspected during monthly inspection and show specific cause, beyond the contactor's control, for not inspecting any device.

d) Contractor shall submit digital copies of testing, inspection, and maintenance reports within 10 days from the date of service and hard copies within 30 days. These reports shall contain but are not limited to:

i) Individual report for each NFPA and/or TJC standard the test/inspection complies with.

ii) Date the test/inspection was performed.

iii) Staff member who tested the equipment and their certification.

iv) Test/inspection that was performed on the piece of equipment.

v) The results of the test/inspection.

vi) Deficiency on the equipment with unique identifier.

vii) Corrective action taken.

e) The contractor shall submit a digital summary of all monthly testing and inspection reports.

i) The summary shall include:

(1) Building number

(2) System tested

f) Contractor shall furnish and give COR and/or Safety Personnel requested access to approved digital inspection/compliance reporting platform or database with testing reports organized by Building and TJC life safety and environment of care standards, EC and EP numbers, i.e. Building 2 EC 02.03.05 Ep:1, Building 78 EC 02.03.05 EP: 2 etc.

g) A list of all alarms that occurred at VA Bedford HCS shall be submitted by the contractor to the COR monthly and additional reports if requested earlier.

5) Emergencies

a) Emergencies will be covered under the repair line item. All emergency work needs to be approved by the COR prior to start.

6) PERFORMANCE REQUIREMENT:

• The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective Standard Performance

Threshold Method of Surveillance

The contractor shall provide timely responses to service requests.

Contractor shall be on site within 2 Hours after notification in response to a failed system or alarm reset repair. Contractor shall be on site within 12 Hours after notification in response to a regular service call/request.

99%

Periodic Surveillance Customer Complaint

The contractor shall debrief the Safety Office on all testing and findings at the end of each day of testing and inspecting.

Service Technician debrief reports on file with the Safety Office at end of test/inspection day. 95%

Periodic Surveillance Customer Complaint

The contractor shall turn over to the COR all replaced/changed out equipment minus batteries, fire extinguishers, and large

Components received by contract COR at time of replacement, prior to contractor leaving the facility (Check- Out). 99%

Periodic Surveillance Customer Complaint components. Pictures must be provided of those components installed.

The contractor shall create unique identifiers for all system problems and inform COR of issues

Unique identifiers received, tracked, and closed out with problem resolutions 100%

Periodic Surveillance Customer Complaint Billing Tracking

The contractor shall provide, semi-annual, four (4) hours of continued on-site training on testing and reporting documentation per year.

Semi-annual training agenda filed in the Safety Office after each training session 95%

Periodic Surveillance Customer Complaint

The Contractor shall submit digital and paper copies of testing, inspection, and maintenance reports.

Digital copies within 10 days and hard copies within 30 days from the date of service.

Digital and hard copy receipt of reports cross-checked to date that testing/inspections were performed.

Digital/Hard copies delivered within their respective time restraints. 100%

Periodic Surveillance Customer Complaint

All testing and inspections shall be in compliance with current

VHA, NFPA, OSHA,

and TJC regulations.

Documentation of testing/inspection to state compliance testing regulation.

This will be cross-checked with new regulations.

100%

Periodic Surveillance Customer Complaint

The contractor shall provide twice yearly a digital inventory list of all fire alarm system components

Spreadsheets with updated and accurate inventory including device components, make, model, serial number, manufacture dates, service life, installation location with building number, room number, room/area description

95%

Periodic Surveillance Customer Complaint

The contractor shall provide a fully functional, properly tested, and maintained fire alarm system

No problematic consistent/repeat troubles, alerts, problems in the Fireworks System 95%

Fireworks Network Periodic Surveillance Customer Complaint Federal Inspections Joint Commission Inspecitons

Complete, accurate, and up-to-date information listed and displayed in digital inspection and compliance reporting platform/database

No inaccurate or blank entry data points in the database and accurate information updated each time something is replaced. All in use equipment is captured and inspected respectively.

100%

Periodic Surveillance Customer Complaint