36C10X20R0002-0007039.docx

Attachment L – Capability Area Criteria

For each Capability area, please address the criteria in bold upon writing your responses.

3.3.1 Functional Category I: Health System Transformation and Innovation

The contractor shall provide services and facilitation as they relate to program and project management, business process reengineering, business process improvement, business process management, and change management and transition, strategic planning and communications, and executive support in a complex, large, integrated healthcare environment, as outlined below. Critical to the success of transformational efforts is an integrated, innovative approach to healthcare programs and projects, encompassing all lines of effort.

3.3.1.1 Program and Project Management

The contractor will provide support to assist the Government in implementing disciplined, comprehensive, and flexible program and project management processes, including monitoring of project metrics, rigorous risk management, and prompt reporting on Government-approved cost, schedule, performance, and risk baseline.

When needed the approach must incorporate large integrated (to include governmental) healthcare project management best practices. Program and project management must integrate all functions required for a success.

Describe Program and Project Management Capability

1. Please describe an example of the VIT’s expertise in implementing disciplined, comprehensive, and flexible program and project management processes, including monitoring of project metrics, rigorous risk management, and prompt reporting on Government-approved cost, schedule, performance, and risk baseline.

When possible demonstrate capability by referencing successful past efforts, techniques employed, goals and outcomes (large-scale, integrated healthcare effort in a Government setting).

3.3.1.2 Business Requirements Development

The contractor shall support the development of complex healthcare business requirements to support strategic implementation of new technology solutions that improve business efficiency while meeting programmatic goals. Tasks may include gathering customer input, identifying measures, assumptions or dependencies, integrating process into larger systems requirements, and defining non-universal terms. All work will be in support of an existing program office requirement and follow established VHA requirements and governance processes.

Describe Business Requirements Development Capability

1. Please describe an example of the VIT’s development of complex healthcare business requirements to support strategic implementation of new technology solutions that improve business efficiency while meeting programmatic goals.

a. As applicable include examples of efforts related to the gathering customer input, identifying measures, assumptions or dependencies, integrating process into larger systems requirements, defining non-universal terms, and interfacing with information technology staff to communicate requirements.

When possible demonstrate capability by referencing successful past efforts, techniques employed, goals and outcomes (large scale, integrated healthcare effort in a Government setting).

3.3.1.3 Strategic Planning

The contractor shall provide support of integrated healthcare strategic planning, including development of goals, objectives, strategies, performance measures, targets, improved programmatic outcomes, succession plans, and linkages to programming, budgeting and evaluations.

Describe Strategic Planning Capability

1. Please describe an example of the VIT’s Strategic Planning expertise in the support of integrated healthcare strategic planning, including development of goals, objectives, strategies, performance measures, targets, improved programmatic outcomes, succession plans, and linkages to programming, budgeting and evaluations.

When possible demonstrate capability by referencing successful past efforts, techniques employed, goals and outcomes (large scale, integrated healthcare effort in a Government setting).

3.3.1.4 Program Evaluation

The contractor will employ a proven systematic method for collecting, analyzing, and leveraging information to evaluate healthcare projects, policies and programs for effectiveness and efficiency.

Describe Program Evaluation Capability

1. Please describe an example of the VIT’s expertise in Program Evaluation proven systematic method for collecting, analyzing, and leveraging information to evaluate healthcare projects, policies and programs for effectiveness and efficiency.

When possible demonstrate capability by referencing successful past efforts, techniques employed, goals and outcomes (large scale, integrated healthcare effort in a Government setting).

3.3.1.5 Business Process Reengineering, Improvement and Management

The contractor shall conduct studies in support of healthcare system redesign and business process reengineering, improvement and management. The contractor shall develop implementation plan and support the process of implementing and sustaining improvements. The contractor shall use a healthcare systems engineering approach to conduct organizational studies that specifically assess and analyze current organizational states and management systems and perform gap analyses of differences between current and targeted states, including findings and recommendations. Approaches shall integrate acceptable VHA methods, which could include, but are not limited to: Lean, Lean Six Sigma and human centered design. In coordination with the Program office and VHA Business Architecture Office, the Contractor shall provide all business architecture deliverables in accordance with VHA Standards as provided by the VHA Business Architecture.

Describe Business Process Reengineering, Improvement and Management Capability

1. Please describe an example of the VIT’s experience in conducting studies in support of healthcare system redesign and business process reengineering, improvement and management.

a. Include efforts related to implementation plan and support the process of implementing and sustaining improvements.

b. The use of a healthcare systems engineering approach to conduct organizational studies that specifically assess and analyze current organizational states and management systems and perform gap analyses of differences between current and targeted states, including findings and recommendations.

c. Approaches shall integrate Lean Six Sigma and human centered design.

When possible demonstrate capability by referencing successful past efforts, techniques employed, goals and outcomes (large scale, integrated healthcare effort in a Government setting).

3.3.1.6 Change Management and Transition

The contractor shall support all activities associated with organizational change, including but not limited to, transition management, implementation of major initiatives, communications associated with major initiatives, risk assessment, and organizational transformation and culture change, to include assessment of organizational health. Additional tasks may include employee engagement strategy and environmental scans. The contractor shall provide Change Management tasks in accordance with the Prosci Change Management Framework, and staff will be Prosci certified change management specialists in support of the labor categories associated with this functional category.

Describe Change Management and Transition Capability

1. Please describe an example of the VIT’s change management and transition expertise to include support of all activities associated with organizational change, including but not limited to, transition management, implementation of major initiatives, communications associated with major initiatives, risk assessment, and organizational transformation and culture change, to include assessment of organizational health.

a. As applicable please include efforts related to employee engagement strategy, environmental scans, use of Prosci Change Management Framework.

b. Identify if staff Prosci certified change management specialists were utilized in the effort.

When possible demonstrate capability by referencing successful past efforts, techniques employed, goals and outcomes (large scale, integrated healthcare effort in a Government setting).

3.3.1.7 Quality Management

The contractor shall provide support of quality management systems, tools, and techniques to help organizations transform, including, but not limited to, CMMI, Lean Six Sigma (LSS), ISO 9000/9001, and the Malcolm Baldrige Quality Award criteria.

Describe Quality Management Capability

1. Please describe an example of the VIT’s Quality Management expertise in the application of quality management systems, tools, and techniques to help organizations transform, including, but not limited to, CMMI, Lean Six Sigma (LSS), ISO 9000/9001, and the Malcolm Baldrige Quality Award criteria.

When possible demonstrate capability by referencing successful past efforts, techniques employed, goals and outcomes (large scale, integrated healthcare effort in a Government setting).

3.3.1.8 Strategic Communications and Executive Support

The contractor shall provide support to assist in defining, implementing and executing a communications strategy that establishes consistent messaging, public relations management, and structured internal and external communication practices. Plans will be related to VHA initiatives, priorities, healthcare operations and services and may include inter-agency collaboration, the integration of multiple programs, and national level campaigns. Additionally, the contractor shall assess the return on investment (ROI), effectiveness, and performance of the communication or marketing plan using industry standard best practices and comprehensive metrics/analytics tools and techniques. The communications strategy should closely align with the overall change management approach (3.3.1.6), reflected in its target audiences, modalities, and timing of internal and external communications.

The Contractor shall provide planning, design, organization and management of healthcare executive correspondence and documentation. Tasks may include the development and preparation of presentation materials and business correspondence for Government approval, to include but not limited to PowerPoint, speeches, virtual presentations, brochures, posters, templates, Web graphics, fact sheets, talking points, e-Mail blast content and other materials. Tasks may also include the tracking and reviewing of the status and progress of actions related to the correspondence to ensure the timeliness of responses.

Describe Strategic Communications and Executive Support Capability Please describe an example of the VIT’s Strategic Communications expertise to include support to assist in defining, implementing and executing a communications strategy that establishes consistent messaging, public relations management, and structured internal and external communication practices.

a. As applicable include examples of efforts related to inter-agency collaboration, the integration of multiple programs, and national level campaigns.

b. Additionally, provide examples that demonstrate the evaluation of the return on investment (ROI), effectiveness, and performance of the communication or marketing plan using industry standard best practices and comprehensive metrics/analytics tools and techniques. Describe how the communications strategy should closely align with the overall change management approach (3.3.1.6), reflected in its target audiences, modalities, and timing of internal and external communications.

2. Please describe an example of the VIT’s Executive Support expertise to provide planning, design, organization and management of healthcare executive correspondence and documentation.

a. Include as applicable efforts related to the development and preparation of presentation materials and business correspondence to include but not limited to PowerPoint, speeches, virtual presentations, brochures, posters, templates, Web graphics, fact sheets, talking points, e-Mail blast content and other materials, tracking and reviewing of the status and progress of actions related to the correspondence to ensure the timeliness of responses.

When possible demonstrate capability by referencing successful past efforts, techniques employed, goals and outcomes (large scale, integrated healthcare effort in a Government setting).

3.3.2 Functional Category II: Implementation and Operations Support

The contractor shall provide essential support services as they relate to both transformation and innovation and functional programs. This support includes data, training, communications, and policy for a complex, large, integrated, healthcare system, as outlined below:

· studies and analyses and surveys and research

· design, conduct, and evaluate training

· outreach, promotional materials, and advertising for internal and external customers

· policy recommendations and papers

3.3.2.1 Studies and analyses

The contractor shall provide healthcare studies as they relate to staffing, evaluation, human resources, organization, leadership, efficiency, effectiveness, gap analyses, organization development, timeliness and quality of care, and emergency preparedness. The contractor shall also conduct surveys, focus groups, conjoint analyses, and other VA accepted techniques for data collection in support of transformation initiatives. Among myriad potential healthcare related study subjects, tasks may include studies of advanced healthcare methodologies and technology (to include the use of Artificial Intelligence in healthcare) and the study and utilization of emerging (disruptive) models in healthcare.

The contractor shall conduct organizational studies and evaluations, design systems and procedures, conduct work simplification and measurement studies, and prepare operations and procedures manuals to assist management in operating more efficiently and effectively.

Describe Studies and Analysis Capability Please describe an example of the VIT’s expertise in Studies and Analyses:

1. Describe how you have provided healthcare studies and analysis, as applicable provide examples of efforts that relate to the following: staffing, evaluation, human resources, organization, leadership, efficiency, effectiveness, gap analyses, organization development, timeliness and quality of care, and emergency preparedness.

1. Describe a project where you have conducted surveys, focus groups, conjoint analyses, and other techniques for data collection in support of transformation initiatives.

1. Describe a project where you conducted organizational studies and evaluations, design systems and procedures, conduct work simplification and measurement studies, and prepare operations and procedures manuals to assist management in operating more efficiently and effectively.

When possible demonstrate capability by referencing successful past efforts, techniques employed, goals and outcomes (large scale, healthcare effort in a Government setting).

3.3.2.2 Data Governance

The contractor shall support in the management of the availability, usability, integrity, and security of the VHA’s healthcare data. Services may include consultations and process improvements utilizing precise standards and data integrity constraints.

Describe Data Governance Capability Please describe an example of the VIT’s expertise in Data Governance

1. Describe how you have supported the management of the availability, usability, integrity, and security of healthcare data.

1. Demonstrate capability in consultations and process improvements utilizing precise standards and data integrity constraints.

When possible demonstrate capability by referencing successful past efforts, techniques employed, goals and outcomes (large scale, healthcare effort in a Government setting).

3.3.2.3 Performance Measurement

The contractor shall provide support of strategic performance measurement development based upon healthcare industry standards, including improved linkage between VA-wide strategic healthcare goals and programmatic outcomes; and implementation of the Government Performance and Results Act (GPRA) Modernization Act (GPRAMA).

Describe Performance Measurement Capability Please describe an example of the VIT’s expertise in Performance Measurement

1. Demonstrate capabilities in strategic performance measurement development based upon healthcare industry standards.

2. Provide example of support between strategic healthcare goals and programmatic outcomes.

When possible demonstrate capability by referencing successful past efforts, techniques employed, goals and outcomes (large scale, healthcare effort in a Government setting).

3.3.2.4 Training Development

The contractor shall create training in various mediums for delivery to desired audience. The contractor may conduct training needs assessment to identify the specialized training materials, media, and goals required to meet the Government’s needs.

Describe Training Development Capability Please describe an example of the VIT’s Training Development expertise

1. Detail various training mediums for delivery to desired audience.

2. Identify the specialized training materials, media, and goals required to meet the customer’s needs.

When possible demonstrate capability by referencing successful past efforts, techniques employed, goals and outcomes (large scale, healthcare effort in a Government setting).

3.3.2.5 Training Delivery

The contractor will deliver training in various mediums to include: face to face, online, or hybrid formats.

Describe Training Delivery Capability Please describe an example of the VIT’s expertise in Training and Delivery

1. Demonstrate ability to deliver training in various mediums to include: face to face, online, or hybrid formats.

When possible demonstrate capability by referencing successful past efforts, techniques employed, goals and outcomes (large scale, healthcare effort in a Government setting).

3.3.2.6 Policy Research and Development

The contractor shall perform tasks related to healthcare policy and regulation analysis and the development of policy recommendations. Tasks may include the analysis of specific issues, identification of alternatives, white paper development, development of policy review papers, recommendations in the development of policy directives and handbooks, and other analytical tasks focused on VHA healthcare policy. Public Health related policy tasks may require the contractor to complete quantitative predictive modeling to address future needs in the design of a Veteran-centered health system. All policy recommendations will be reviewed and approved by Government employees.

Describe Policy Research and Development Capability Please describe an example of the VIT’s expertise Policy Research and Development:

1. Identify capability in performing tasks related to healthcare policy and regulation analysis and the development of policy recommendations.

a. What techniques were used? This may include but not limited to:

i. the analysis of specific issues, identification of alternatives, white paper development, development of policy review papers, recommendations in the development of policy directives and handbooks, and other analytical tasks focused healthcare policy.

2. Demonstrate experience in Public Health related policy tasks that required you to complete quantitative predictive modeling.

When possible demonstrate capability by referencing successful past efforts, techniques employed, goals and outcomes (large scale, healthcare effort in a Government setting).

3.3.2.7 Policy Management

The contractor shall perform tasks related to the management, review, and revision of existing healthcare policy documents. Tasks may include databasing, indexing, revision scheduling, tracking, supporting SME review panels, standardization, and periodic review and analysis of existing policies and procedures for continued applicability, effectiveness and compliance. All policy recommendations will be reviewed and approved by Government employees.

Describe Policy Management Capability Please describe an example of the VIT’s expertise in Policy Management:

1. Demonstrate capability in managing, reviewing, and revising existing healthcare policy documents.

When possible demonstrate capability by referencing successful past efforts, techniques employed, goals and outcomes (large scale, healthcare effort in a Government setting).

3.3.2.8 Advertising Services

The contractor shall develop materials to promote the public and private awareness of mission, goals, initiatives and objectives to ensure complete understanding of the complex and technical aspects and social issues of Veteran healthcare needs. Additionally, to disseminate information to industry, consumer advocacy groups, and Veteran Service Organizations and engage in recruitment campaigns.

Services may include the following healthcare related components: advertising objective determination, message decision / creation, media selection, outdoor marketing and media services, broadcast media (radio, TV and public service announcements), direct mail services, web-based media services, media planning, media placement services, advertising evaluation, and related activities to advertising services.

Describe Advertising Services Capability Please describe an example of the VIT’s expertise in Advertising Services

1. Identify a project where you used advertising services for public and private awareness of mission, goals, initiatives and objectives to ensure complete understanding of the complex needs.

a. How did you disseminate information to industry, consumer advocacy groups, and engage in recruitment campaigns? Services may include but are not limited to:

i. advertising objective determination, message decision / creation, media selection When possible demonstrate capability by referencing successful past efforts, techniques employed, goals and outcomes (large scale, healthcare effort in a Government setting).

3.3.2.9 Media Buying

The contractor shall assist in the procurement of healthcare related advertising and outreach activities that can be in the form of television time, periodical advertisements, internet advertisement, radio, social media, billboards, public transportation, etc. The contractor shall provide support in negotiating media in accordance with research and analysis and purchasing paid advertising to impact targeted healthcare markets and audiences; generating excitement and awareness of VA benefits, healthcare and services.

Describe Media Buying Capability Please describe an example of the VIT’s expertise in Media Buying

1. Demonstrate capability in the procurement of healthcare related advertising and outreach activities that can be in the form of television time, periodical advertisements, internet advertisement, radio, social media, billboards, public transportation, etc.

2. Demonstrate capability in provide support in negotiating media in accordance with research and analysis and purchasing paid advertising to impact targeted healthcare markets and audiences; generating excitement and awareness of benefits, healthcare and services.

When possible demonstrate capability by referencing successful past efforts, techniques employed, goals and outcomes (large scale, healthcare effort in a Government setting).

3.3.2.10 Public Relations Services/Outreach

The contractor shall assist in the healthcare related strategic communication plan that builds beneficial relationships between the VHA, the public, and other entities. The Contractor shall provide support to assist in developing plans for various Department-wide outreach campaigns and recommending the most effective way of communicating a message in print, electronic format, or both, including social media and web-based outreach.

Other related services may fall under the following categories: executing healthcare related media programs, conducting press conferences, scheduling broadcast and/or print interviews, public relations and crisis communications media training, such as, training of agency healthcare personnel to deal with media and media responses, media alerts and press clipping services related activities to public relations services.

Describe Public Relations Services/Outreach Capability Please describe an example of the VIT’s expertise in Public Relations Services/Outreach

1. Describe a project where you provided healthcare related strategic communication plan that builds beneficial relationships between government agencies, the public, and other entities.

2. Demonstrate assisting in developing plans for various Department-wide outreach campaigns and recommending the most effective way of communicating a message in print, electronic format, or both, including social media and web-based outreach.

a. Include as applicable experience related to: executing healthcare related media programs, conducting press conferences, scheduling broadcast and/or print interviews, public relations and crisis communications media training, such as, training of agency healthcare personnel to deal with media and media responses, media alerts and press clipping services related activities to public relations services.

When possible demonstrate capability by referencing successful past efforts, techniques employed, goals and outcomes (large scale, healthcare effort in a Government setting).

3.3.2.11 Conference, Events, and Planning Services

The contractor shall develop and support preparation of healthcare related conferences, seminars, and events planning services by providing materials that can be presented and/or provided to participants of these events. Services may include the following components for an event and/or booth: project management, coordination and implementation of third party participation, collection management of third party payment for participation, liaison support with venue, audiovisual and information technology support, topic and speaker identification, site location research, reservation of facilities, on-site meeting and registration support, editorial services, automation and telecommunications support, design and editing productions; and mailing and other communication with attendees including pre/post meeting mailings/travel support and computer database creation.

Describe Conference, Events, and Planning Services Capability Please describe an example of the VIT’s expertise in Conference, Events, and Planning Services

1. Demonstrate capability in providing support preparation of healthcare related conferences, seminars, and events planning services by providing materials that can be presented and/or provided to participants of these events.

2. Detail how you provided support utilizing various conference management and planning components. (Not limited to project management, coordination and implementation of third party participation, collection management of third party payment for participation, liaison support with venue, audiovisual and information technology support, topic and speaker identification, site location research, reservation of facilities, on-site meeting and registration support, editorial services, automation and telecommunications support, design and editing productions; and mailing and other communication with attendees including pre/post meeting mailings/travel support and computer database creation.)

When possible demonstrate capability by referencing successful past efforts, techniques employed, goals and outcomes (large scale, healthcare effort in a Government setting).

3.3.2.12 Healthcare Related Promotional Materials

The contractor shall develop healthcare related promotional materials in multiple mediums. The type of medium can include pamphlets, posters, brochures, etc. Services may include the following components: developing conceptual design and layouts, providing copywriting and technical writing services, creating sketches, drawings, publication designs, and typographic layouts; and furnishing custom or stock artwork (including electronic artwork).

Describe Healthcare Related Promotional Materials Capability Please describe an example of the VIT’s expertise in Healthcare Related Promotional Materials

1. Describe how you provided healthcare related promotional materials in multiple mediums.

When possible demonstrate capability by referencing successful past efforts, techniques employed, goals and outcomes (large scale, healthcare effort in a Government setting).

3.3.2.13 Video/Film Production

The contractor shall develop healthcare related video and/or film materials in multiple mediums to include digital media for the use by the customer. Services may include final editing, copyrights and editing to fit various formats, i.e. High-Definition, streaming, Moving Picture Experts Group (MPEG), etc.

Describe Video/Film Production Capability Please describe an example of the VIT’s expertise in Video/Film Production

1. Identify capability to develop healthcare related video and/or film materials in multiple mediums to include digital media for the use by the customer. Services may include final editing, copyrights and editing to fit various formats, i.e. High-Definition, streaming, Moving Picture Experts Group (MPEG), etc.

When possible demonstrate capability by referencing successful past efforts, techniques employed, goals and outcomes (large scale, healthcare effort in a Government setting).

3.3.2.14 Graphics Design

The contractor shall support in the development of healthcare related visual communication for internal and external stakeholders through the use of photography, illustration, visual arts, page layout, etc. Services may include logo design, periodical design, web design, and signage.

Puffery prohibition : In providing communications related services under 3.3.2.8 – 3.3.2.14, or associated task orders, the contractor shall not perform activities that involve “self‐aggrandizement” or “puffery” of the agency, its personnel, or activities, activities that are purely partisan in nature, or activities that are “covert propaganda,” or that cover the fact that government appropriations were expended to produce it. Disseminating information to the citizenry about VHA, its policies, practices, and products is permitted.

Describe Graphics Design Capability Please describe an example of the VIT’s expertise in Graphics Design

1. Identify capability to support in the development of healthcare related visual communication for internal and external stakeholders through the use of photography, illustration, visual arts, page layout, etc. Services may include logo design, periodical design, web design, and signage.

When possible demonstrate capability by referencing successful past efforts, techniques employed, goals and outcomes (large scale, healthcare effort in a Government setting).

3.3.3 Functional Category III: Healthcare Business Enabling Services

(Task Orders aligned with this Functional Category must have an inherent healthcare component or be part of a larger task order spanning Functional Categories I and/or II)

The contractor shall provide specialized functional services in support of healthcare programs and projects aligned with the areas below:

· supply chain management, to include process improvement, cold chain management, delivery and storage of goods, and cost benefit analytical studies

· financial services management

· human resources

· acquisitions

· research and development administrative support

· information privacy and records management

· revenue operations

· value base healthcare

3.3.3.1 Medical Supply Chain and Healthcare Logistics Analysis

The contractor shall provide support in the analysis of and recommendations for healthcare supply chain efficiency and improvement measures. The services include all phases (design, development, testing, production, fielding, operations, maintenance, sustainment, improvement, modification and disposal) of planning, acquisition and management of healthcare logistics systems. All recommendations will be reviewed and approved by Government employees.

Describe Medical Supply Chain and Healthcare Logistics capability

1. Please describe an example of the VIT’s expertise in supply chain efficiency or improvement

a. Address all phases of planning and acquisition management of healthcare logistics systems When possible demonstrate capability by referencing successful past efforts, techniques employed, goals and outcomes (large scale, healthcare effort in a Government setting).

3.3.3.2 Supply Chain Management

The contractor shall provide support in analysis of and recommendations for the healthcare logistics system, the personnel, and resources involved in the movement and procurement of healthcare supplies to and from the organization. These activities may include product analysis, collaboration with channel partners, and support to the Government in alignment of business functions and processes. All recommendations will be reviewed and approved by Government employees.

Describe Supply Chain Management capability

1. Please describe an example of the VIT’s expertise in the analysis of a healthcare logistics system, personnel and resources.

a. As applicable include examples related to:

· product analysis

· collaboration with channel partners

· alignment of business functions and processes When possible demonstrate capability by referencing successful past efforts, techniques employed, goals and outcomes (large scale, healthcare effort in a Government setting).

3.3.3.3 Supply Chain Planning

The contractor shall provide support, analysis and recommendations to the Government for the process of predicting future healthcare requirements to balance supply and demand. Services may include the analysis of supply stock, future forecast, etc. All recommendations will be reviewed and approved by Government employees.

Describe Supply Chain Planning Capability

1. Please describe an example of the VIT’s expertise in the analysis of and forecasting of healthcare related supply and demand.

When possible demonstrate capability by referencing successful past efforts, techniques employed, goals and outcomes (large scale, healthcare effort in a Government setting).

3.3.3.4 Inventory Management and Operation

The contractor shall provide support, analysis and recommendations to the healthcare logistics system in the practice of overseeing and controlling the systemic ordering, storage and use of the inventory of supplies. These activities may include analysis and risk mitigation to increase value from vendors used in the procurement process. Additional areas of focus may include cost control and quality measurements of consumables, expendables, and supplies. All recommendations will be reviewed and approved by Government employees.

Describe Inventory Management and Operation Capability

1. Please describe an example of the VIT’s expertise in the support, analysis and recommendations to the healthcare logistics system in the practice of overseeing and controlling the systemic ordering, storage and use of the inventory of supplies.

a. Please provide examples of:

· Cost controls

· Quality Measurements of consumables, expendables, and supplies When possible demonstrate capability by referencing successful past efforts, techniques employed, goals and outcomes (large scale, healthcare effort in a Government setting).

3.3.3.5 Supply Chain Optimization

The contractor shall provide support in the analytical study of efficiencies and opportunities in the healthcare supply chain. Services may include consultation on process improvement, industry best practices, quality management, and assessment of supply chain.

Describe Supply Chain Optimization Capability

1. Please describe an example of the VIT’s expertise in the analytical study of efficiencies and opportunities in healthcare supply chain.

a. As applicable include consultation on process improvement, industry best practices, quality management, and assessment of supply chain When possible demonstrate capability by referencing successful past efforts, techniques employed, goals and outcomes (large scale, healthcare effort in a Government setting).

3.3.3.6 Financial Management Modernization

The contractor shall support program office efforts to modernize the VHA’s Financial Management System (FMS) and multiple workstreams centered around healthcare financial business processes. The contractor shall provide technical, systems engineering, planning, programmatic support, and resourcing recommendations to support financial management modernization.

Describe Financial Management Modernization Capability

1. Please describe an example of the VIT’s expertise in the technical, systems engineering, planning, programmatic support, and resourcing recommendations to support financial management modernization

When possible demonstrate capability by referencing successful past efforts, techniques employed, goals and outcomes (large scale, healthcare effort in a Government setting).

3.3.3.7 Internal Financial Controls

The contractor shall provide support, analysis and recommendations to the Government to improve organizational efficiency, detect and eliminate fraud, and maximize compliance with relevant regulation. Support may include monitoring and measuring organizational resources, policies and procedures, and delivering relevant artifacts. All recommendations will be reviewed and approved by Government employees.

Describe Internal Financial Controls Capability

1. Please describe an example of the VIT’s expertise in the analysis and recommendations to the Government to improve organizational efficiency, detect and eliminate fraud, and maximize compliance with relevant regulation.

a. As applicable please include efforts in monitoring and measuring organizational resources, policies and procedures, and delivering relevant artifacts.

When possible demonstrate capability by referencing successful past efforts, techniques employed, goals and outcomes (large scale, healthcare effort in a Government setting).

3.3.3.8 Management and Operations

The Contractor shall provide budget and financial management support to include tracking, forecasting, analysis, execution, reporting, and actuarial services. Tasks may include analyses to develop recommendations specifically aimed at cost control/cost reduction, support for the Government’s budget planning and formulation activities for future years funding needs, and recommendations for standard operating procedures related to healthcare financial management. All recommendations will be reviewed and approved by Government employees.

Describe Financial Management and Operation Capability

1. Please describe an example of the VIT’s expertise in the budget and financial management support to include tracking, forecasting, analysis, execution, reporting, and actuarial services.

a. As applicable please include efforts related to analyses to develop recommendations specifically aimed at cost control/cost reduction, support for budget planning and formulation activities for future years funding needs, and recommendations for standard operating procedures related to healthcare financial management.

When possible demonstrate capability by referencing successful past efforts, techniques employed, goals and outcomes (large scale, healthcare effort in a Government setting).

3.3.3.9 Research and Development Administration Support

The contractor shall perform tasks related to the administration of healthcare research and Institutional Review Board support. Tasks may include administrative support for the peer review process, literature reviews, Federal Advisory Committee Act (FACA) compliance, portfolio analyses, and other administrative and analytical tasks in support of the VHA intramural healthcare research and development program.

Describe Research Development Administration Support Capability

1. Please describe an example of the VIT’s expertise in tasks related to the administration of healthcare research and Institutional Review Board support.

a. As applicable please provide examples of efforts related to administrative support for the peer review process, literature reviews, Federal Advisory Committee Act (FACA) compliance, portfolio analyses, and other administrative and analytical tasks in support of intramural healthcare research and program development.

When possible demonstrate capability by referencing successful past efforts, techniques employed, goals and outcomes (large scale, healthcare effort in a Government setting).

3.3.3.10 Human Resources Support

The contractor shall provide human resources and staffing solutions as they relate to supporting the development of healthcare position descriptions for Government approval, conducting manpower surveys, and providing workforce and human capital management consulting. The contractor shall provide support in the development of position description and qualification documents for human resource activities specific to the healthcare industry. These activities include utilizing Office of Personnel Management (OPM) and VA policies to guide document generation for hiring officials and amend position description and responsibility documents. The contractor shall provide support in the design and analysis of manpower and healthcare staffing studies for the VHA. This support is not inclusive of temporary staffing services.

Describe Human Resource Support Capability

1. Please describe an example of the VIT’s expertise in the human resources and staffing solutions as they relate to supporting the development of healthcare position descriptions for Government approval, conducting manpower surveys, and providing workforce and human capital management consulting.

a. As applicable please provide examples of efforts in the support in the development of position description and qualification documents for human resource activities specific to the healthcare industry and support in the design and analysis of manpower and healthcare staffing studies.

When possible demonstrate capability by referencing successful past efforts, techniques employed, goals and outcomes (large scale, healthcare effort in a Government setting).

3.3.3.11 Procurement Support to Program and Project Management

The Contractor shall provide incidental procurement services to support portfolio, program, and project-level product and service requirements. Tasks may include supporting program office with development of requirements, market research, estimates, and other related documentation and capturing gaps, risks, and issues that may impact program and project success.

Organizational Conflict of Interest: All functions related to Acquisition Support shall be on an advisory basis only. Please be advised that awardees of task orders on this IDIQ that include acquisition support tasks may, at the Contracting Officer’s sole discretion, be restricted from involvement in future related activities and acquisitions in accordance with FAR 9.5 and the clause entitled, Organizational Conflict of Interest, found in the VAAR 852.209-70. If enacted, these restrictions will be in effect for the life of the IDIQ as well as an additional 12-month period following its expiration. The Contractor and its employees, as appropriate, shall be required to sign Non-Disclosure Agreements (PWS Appendix C).

Describe Procurement Support to Program and Project Management Capability

1. Please describe an example of the VIT’s expertise in support to portfolio, program, and project-level product and service requirements.

a. As applicable please include examples of tasks supporting program office with development of requirements, market research, estimates, and other related documentation and capturing gaps, risks, and issues that may impact program and project success.

When possible demonstrate capability by referencing successful past efforts, techniques employed, goals and outcomes (large scale, healthcare effort in a Government setting).

3.3.2.12 Information, Privacy and Records Management

The contractor shall evaluate and recommend solutions to compile, evaluate, analyze, control, secure, and disseminate timely, relevant, objective, and accurate data and information to VHA and VHA stakeholders, including, but not limited to, web-based designs, data governance, operational systems, document storage, applications, models, and assessment of existing legacy systems. These services may include the digitization of hard records to electronic media, disposition of records, and storage of records in accordance with specific regulations. Approaches shall include healthcare industry standards.

Describe Information, Privacy and Records Management Capability

1. Please describe an example of the VIT’s expertise to evaluate and recommend solutions to compile, evaluate, analyze, control, secure, and disseminate timely, relevant, objective, and accurate data and information to stakeholders, including, but not limited to, web-based designs, data governance, operational systems, document storage, applications, models, and assessment of existing legacy systems.

a. As applicable please include examples of efforts of the digitization of hard records to electronic media, disposition of records, and storage of records in accordance with specific regulations. Approaches shall include healthcare industry standards.

When possible demonstrate capability by referencing successful past efforts, techniques employed, goals and outcomes (large scale, healthcare effort in a Government setting).

3.3.2.13 Revenue Operations

The contractor shall evaluate revenue cycle management (RCM) and operations to include the overarching combination of claims processing, payment, and revenue generation of the healthcare organization’s financial system. These services may include all administrative and clinical functions that contribute to the capture, management and collection of patient service revenue. It is the entire life of a patient account.

Describe Revenue Operations Capability

1. Please describe an example of the VIT’s expertise in the evaluation of revenue cycle management (RCM) and operations to include the overarching combination of claims processing, payment, and revenue generation of the healthcare organization’s financial system.

a. As applicable, please include examples of efforts related to all administrative and clinical functions that contribute to the capture, management and collection of patient service revenue.

When possible demonstrate capability by referencing successful past efforts, techniques employed, goals and outcomes (large scale, healthcare effort in a Government setting).

3.3.2.14 Value Based Healthcare Planning

The contractor shall evaluate the implementation and use of a value-based healthcare delivery model in which providers, including hospitals and physicians, are paid based on patient health outcomes. The model may include value-based care agreements, in which providers are rewarded for helping patients improve their health, reduce the effects and incidence of chronic disease, and live healthier lives in an evidence-based way.

Value-based care differs from a fee-for-service or capitated approach, in which providers are paid based on the amount of healthcare services they deliver. The “value” in value-based healthcare is derived from measuring health outcomes against the cost of delivering the care and services.

Describe Value Based Healthcare Planning Capability

1. Please describe an example of the VIT’s expertise to evaluate the implementation and use of a value-based healthcare delivery model.

a. As applicable please provide examples related to value-based care agreements.

When possible demonstrate capability by referencing successful past efforts, techniques employed, goals and outcomes (large scale, healthcare effort in a Government setting).

Key Personnel Education (List up to two relevant degrees and the area of focus) Note: The IDIQ Contract Manager must have a minimum education of a bachelor’s degree in a business or program related field

University:

Level/ Type of Degree:

Major/ Field:

Experience (List relevant experience to the role of the key person being proposed) Note: The IDIQ Contract Manager must have a minimum of 10 years of experience managing programs, projects, or contracts of comparable size, scope and complexity to this procurement. The IDIQ Contract Manager shall have experience with government contract oversight.

<Describe experience relevant to requirements above. Please ensure experience dates clearly tie to required years of experience. Annotate government contract oversight experience by beginning example with “GOV”. If proposing additional key personnel, you may also highlight within this narrative any relevant certifications, etc.>

Contract Administration Provide your plan to manage contractor onboarding and training, travel administration, budgeting and invoicing, and general contract executions and administration. Please also address how your proposed VIT above will meet the subcontracting limitations required under this SDVOSB set-aside.