Attachment A - Required Capabilities Summary.docx
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- Solicitation number
- 36C10B24Q0251
About this file
This document is an Attachment A - Required Capabilities Summary for Solicitation No. 36C10B24Q0251 - VA Event Management Services Software as a Service (EMSS).
The solicitation is seeking an EMSS solution to provide a range of core event management capabilities for the Department of Veterans Affairs (VA), including user registration, event branding, virtual and in-person event support, scheduling, activity management, compatibility scoring, communications and alerts, monitoring and reporting, and mobile/web application functionality. Key requirements include the ability to support up to 7,000 people and 6,000 activities per event, with up to 2,000 activities per day. The solution must also provide technical support, training, and on-site support during events. Optional capabilities include user check-in, location tracking, and notifications. The solicitation has a 90-day timeline for the contractor to develop the final online registration website pages.
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Other files
| File | Type | Posted |
|---|---|---|
| 36C10B24Q0251 0002.docx | DOCX document | |
| 36C10B24Q0251 Q_A.docx | DOCX document | |
| 36C10B24Q0251-amd 1.docx | DOCX document | |
| Attachment G - Service Model Questions.docx | DOCX document | |
| 36C10B24Q0251 0001_1.docx | DOCX document | |
| Synopsis - EMSS 36C10B24Q0251.docx | DOCX document | |
| Attachment C - 36C10B24Q0251 - Business Rules.xlsx | XLSX spreadsheet | |
| Attachment D - 36C10B24Q0251 - EMSS Reports.xlsx | XLSX spreadsheet | |
| 36C10B24Q0251_2.docx | DOCX document | |
| 36C10B24Q0251-FINAL.docx | DOCX document | |
| Attachment E - 36C10B24Q0251 -EMSS Role and Permissions.docx | DOCX document | |
| Attachment B - 36C10B24Q0251 - User Profiles.xlsx | XLSX spreadsheet |
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Solicitation No. 36C10B24Q0251 - ATTACHMENT A - VA EVENT MANAGEMENT SERVICES SOFTWARE AS A SERVICE (EMSS) REQUIRED CAPABILITIES SUMMARY
ATTACHMENT A
DEPARTMENT OF VETERANS AFFAIRS EVENT MANAGEMENT SERVICES SOFTWARE AS A SERVICE (EMSS)
REQUIRED CAPABILITIES SUMMARY (RCS)
EVENT MANAGEMENT SOFTWARE AS A SERVICE
GENERAL - Required core capabilities:
| Section |
| Yes/ |
No Requirements
Core Functionalities: The Contractor shall provide all core features for Department of Veterans Affairs (VA) events as noted below.
1.1.1
The solution shall support the users’ ability to register for multiple VA events and access those events from a single user interface.
1.1.2
The solution shall support the update, display, and publishing of event specific branding information including images and graphics within 24 hours of requested changes or publication from the contracting officer’s representative (COR).
1.1.3
Provide screened and periodic virtual and in-person events. Events include, but are not limited to, general conferences and plenary sessions including multiple contemporaneous component activities such as: breakout rooms briefings, trainings, scheduled on-on-one sessions, adhoc one-on-one sessions, receptions, exhibit halls, one-to-many sessions.
1.1.4
The solution shall provide the ability for user to register and build a profile via a web browser or mobile app based on data fields provided by the Government (See Attachment B)
1.1.5
The solution shall support Role Based Access Control (RBAC) to enable designated users with elevated privileges to perform functions as outlined in Attachment E.
1.1.6
The solution shall provide a resource scheduling capability to reserve rooms and coordinate the use of resources such as audiovisual equipment and personnel.
1.1.7
The solution shall provide event history, to include time and date of event, event host, event title, list of event participants
1.1.8
a. The solution shall provide event reporting, including but not limited to:
b. number or participants
c. number of hosts, by industry (government / commercial)
d. business opportunity by industry category,
e. socio-economic groups,
f. number of scheduled activities,
g. number of participants per activity,
h. number of business opportunities
i. estimate contract value of business opportunities
j. host / attendee compatibility scores
k. number of matches based on compatibility score
l. number of exhibitors
1.1.9
The solution shall provide the participants the ability to add/cancel activities and sessions
1.1.10
The solution shall allow an admins to create detailed event descriptions
1.1.11
The solution shall provide a flexible backend core services to support a variety of Application Program Interface (API) end points and databases
1.1.12
The solution shall display the schedule that visibly lists: start and end time, date, type of activity /sub-activity, title, description, and location (room and/or table number)
1.1.13
The solution must allow users to view schedule offline once the user has connected to his schedule in the native or web app
1.1.14
The EMSS attendee dashboard shall display main system elements laid out in a convenient format for easy access to relevant features
1.1.15
Authentication The solution shall provide a secure log in capability The solution shall authenticate user roles - Host and Participant. The solution shall integrate with VA’s Identity and Access Management Services and other VA provided Single Sign-on Services
1.1.16
Event Map The solution shall seamlessly display the Event map (non- native) in a mobile web view (non- native).
1.1.17
The solution shall allow attendees to search and see groups of people based on business rules such as the ability to see everyone who has a requirement based on a keyword, or in a particular North American Industry Classification System (NAICS) community of interest.
1.1.18
The solution shall allow global search capability of events and attendees by specified fields.
1.1.19
The solution shall allow for the integration of Map Dynamics or similar technology for registrants to view and select booth, matchmaking, exhibit, and other event specificinformation.
1.1.20
The solution shall allow for deactivation of accounts per event to allow for profiles to exist without being associated to any particular event.
1.1.21
The solution shall keep historical profile data as separate entries so that changes to a profile for a year’s event will not affect the entries for other years
1.1.22
The solution shall allow attendees to check out of the event, with a notification sent to the admin in the event of early/unexpected check outs for hosts
1.1.23
The solution shall have the ability to flag sessions as cancelled and insert comments instead of deleting it without notation. Flagging a session as cancelled should send out automatic notifications to attendees scheduled for the session
GRAPHICAL USER INTERFACE (GUI) - Required core capabilities:
| Section |
| Yes/ |
No Graphical User Interface (GUI):Requirements
Graphical User Interface (GUI): The solution shall provide a Graphical User Interface (GUI).
1.2.1
The solution shall integrate with VA website which will serve as the main content management site for users seeking information or services on all VA events. The website will include account creation through the VetBiz Portal Access VA single sign-on or EMSS identity and access management services which will allow users to register for an account without the need to register for a specific event.
Through the VA website users shall be able to view all scheduled events and pass events via a graphic thumbnail grid alignment or gallery. Users shall be able to click on the thumbnail or other user graphic to find subpages containing details on each event
1.2.2
The solution shall provide a customizable event website which will enable an admin user to add the content and details that pertain to specific events. The admin user shall have the ability to customize the website with graphs, images, and ideas. The Contractor shall support the design and maintenenance of the website with hosting for Non-Production and Production environments in accordance with VA Directive 6551 and platform design, content creation, development and integration web services/API from within EMSS or other third party applications, such as Enhanced Vendor Information Pages (EVIP).
1.2.3
The Event page shall include:
a. An accessible, 508 compliant, responsive design with a modern, engaging look and feel and intuitive
b. Fully developed and tested pages including a homepage, several system homepages, and a sampling of informational pages
c. Present complex subject matter visually, especially event information, through illustration, interactive modules, and statistics
d. Implement current best practices of website design and development for federal entities including user experience design, responsive design, W 3C standards, and federal accessibility and
e. Integrate social media and third party platform web services and/or API into websites, mobile app, and user profiles
f. Integrate database and other systems information into websites
1.2.4
The EMSS solution shall include a knowledge base to provide users interactive access to all customer service issues, user guides, and user videos. Access to the knowledge base must be fully integrated into all event registration pages as well as the user and administrator dashboards.
1.2.5
The solution shall provide a GUI that supports clear and logical navigation for all functionality. The GUI shall meet the following objectives based on usability standards at U.S. Web Design Systems at https://designsystem.digital.gov/
1.2.6
The solution shall provide standard user dashboards for user groups including: admin, super user, staff, host, participant, general attendee
1.2.7
The solution shall provide the capability for all users to view the participant and host profile data.
1.2.8
The solution shall provide the capability to view the agenda.
1.2.9
The user screens shall provide clearly visible buttons for user actions.
1.2.10
The solution shall provide users the capability of navigating forward and back without returning to start page.
1.2.11
The solution shall enable applicants to save partially completed registration draft, and return to complete their work at a subsequent login session.
1.2.12
The solution shall retain search parameters enabling users to navigate to previous search results without having to re-enter search parameters.
1.2.13
The solution shall provide the option to users to automatically save work in progress on a periodic basis.
1.2.14
The solution shall provide the administrator the ability to grant or deny users permissions to upload, view, and delete documents. See Attachment E for specific roles and permissions
1.2.15
The solution shall enable the users to upload multiple documents simultaneously. Actual upload will be limited based on file size and type.
1.2.16
The solution shall provide the administrator the ability to grant users permissions to download documents and reports. See Attachment E for specific roles and permissions
1.2.17
The solution shall support tasks and data entry accomplished with the optimal user experience.
1.2.18
The solution shall support standard cut, copy and paste functions for text fields.
1.2.19
The solution shall provide a pop-up calendar for users to select/enter dates.
1.2.20
User input error messages should identify the nature of the error and indicate how to solve the problem.
1.2.21
User prompts should specify the actions available to the users and the impact of each action. Any data entry errors shall be captured by the solution and presented to the user to allow them to correct the erroneous data entry
1.2.22
The user interface shall provide a clear, persistent indication of which step the user is on during the application submittal process.
1.2.23
The solution shall allow the user to click on a message notification and respond to it without the need to navigate to another page
1.2.24
The solution shall allow the user to click on the profile of the sender in the notification and review the profile
1.2.25
The solution shall gray out or hide buttons if the function is not available to the user; e.g. the Edit Session button for sessions that aren’t editable
1.2.26
The solution shall allow the user to type in title and session description while still distinguishing the type of activity. The system shall auto populate the hosts’ information in session description.
1.2.27
The solution shall allow the user to click on any results record, click on location and view the session on map
1.2.28
The solution shall prevent duplicate files from being uploaded for the same session.
1.2.29
The solution shall allow hosts to view session attendees and survey / satisfaction ratings individually and in aggregate, and export a report.
1.2.30
The solution shall allow users to select to share any uploaded files on their profiles
1.2.31
External users shall be able to create a profile, search opportunities, create a customized search based on user-defined criteria, save their search, set alerts based on the results of their saved search, view upcoming events, set reminders for upcoming events,.
VA (internal) users will be able to search profiles established by the external users to conduct market research.
REGISTRATION Required core capabilities:
| Section |
| Yes/ |
No Requirements
Registration: The Contractor shall design, develop, and implement automated secure online registration for participants. The registration functionality shall support field branching, the ability to activate and deactivate fields based upon user selection, Role Based Access Control to limit access to specific users or groups, and Auto Capitalization, and Auto-Identification field. The registration system shall send confirmation emails to participants when registration is complete. Registration shall be active within 90 days of contract award.
1.3.1
The solution shall provide the ability for user to register and build a profile via a web browser or mobile platform based on data fields provided by the Government
1.3.2
Registration shall include Completion of profile (individual, business, host, exhibitor, VA employee, and other participants) and integration of merchant services from third party contractors for hotel booking and payments
1.3.3
The Contractor shall develop final online registration website pages within 90 days of contract award kickoff. Following receipt of the draft registration site pages, VA will provide comments for finalizing within three (3) working days following receipt of draft versions;
1.3.4
The Contractor shall prepare daily registration reports. Reports shall begin within one working day from registration opening and proceed daily until the close of the event. The Contractor may propose an alternate strategy that provides the same or better access to summary and detailed registration information (e.g. on-demand dashboard).
1.3.5
The solution shall allow attendees to build searchable, filterable schedules
1.3.6
The solution shall allow users to search for other attendees and see their schedules. Attendees have the option to opt out of making their schedules public, except for mandatory sessions. The schedule view shall specify whose schedule is being viewed, e.g. View Host Schedule or View John Doe’s Schedule
1.3.7
The solution shall allow special needs be clearly identified during registration to provide appropriate accommodations.
1.3.8
The solution shall allow users to designate proxies to complete their profiles, build schedule, submit artifacts, and etc.
1.3.9
The solution shall allow hosts to include a synopsis of requirements to allow attendees perform keyword searches.
1.3.10
The event website shall display a list of registered buyers with data fields as specified by the Government.
1.3.11
The registration shall be linked to the EVIP, System for Award Management, and Dynamic Small Business Search databases to allow for autopopulation and verification of registration fields.
1.3.12
The solution shall allow attendees to cancel their registration 2 weeks prior to the event.
Note: This is a dependent task. The aforementioned timeline to have Government buyers / presenters schedules solidified 90-days prior to the event is a critical accomplishment milestone tied to this task.
1.3.13
The registration shall have the minimum requirements for interfacing with hardwired into the process.
1.3.14
The registration shall have the requirement for VA Government buyers/speakers to pre-designate to mitigate Session cancellations in the event of no-shows.
1.3.15
The solution shall allow for restricting registration of profiles by email requirements, e.g. VA profiles restricted to @va.gov emails
1.3.16
The registration shall allow for the use of coupon codes to allow for custom modifications to the payment amount.
1.3.17
The solution shall allow for rolling registration open dates.
1.3.18
The solution shall allow for payment at a later date after initial registration to account for changes to profiles that may require extra charges.
1.3.19
The solution shall have branching input fields, so that a user is not provided or asked to fill out a field that is no longer applicable as determined by a previous input/selection
1.3.20
The solution shall verify website domains without requiring users to input http:// or https://
1.3.21
The solution shall label each step page of registration with the step number and a title that describes the content requested on that page
1.3.22
The solution shall allow activity hosts to create Sessions.
1.3.23
The solution shall allow for invite-only registration types
AGENDA Required core capabilities:
| Section |
| Yes/ |
No Requirements
The solution shall have the capability to arrange for people and activities to take place at a particular time, in a particular location. Agenda includes list of all host activities, type of activity, title of activity, organization, location, time, industry, and host name.
1.4.1
The solution shall provide an agenda of all host activities.
1.4.2
The solution shall generate and publish the real-time agenda available on all access points
1.4.3
The solution shall have the ability to dynamically display host activities by categories
1.4.4
The solution shall have the ability to add or remove hosts to an agenda/activity.
1.4.5
The solution shall have the ability to modify existing activity parameters based on demand (e.g. limit maximum number of participants.)
1.4.6
The solution shall allow attendees to see what sessions they have been waitlisted on and allow them the option to leave the waitlist. Admin users shall have the ability to view and edit waitlists
SCHEDULING - Required core capabilities:
| Section |
| Yes/ |
No Requirements
Scheduling: The Contractor shall provide a mobile-friendly scheduling capability, providing:
a. A clean, mobile friendly interface (Desktop + Responsive Web app) – easy 3 step process
b. A design unified with Desktop EMS
c. During-event session selection for the user with waiting list support
d. Ad-hoc during-event one-on-one support
e. Post-event scheduled follow ups
DESCRIPTION: AGENDA, SCHEDULE, ACTIVITY, INVITE
1.5.1
The solution shall provide configurable rules and processes for events management and scheduling.
See Attachment C_Business Rules
1.5.2
The solution shall display the schedule and include the start and end time, date, type of activity or sub-activity, session title, room number, table number and description.
1.5.3
The solution shall support multiple activities for the same host at different times.
1.5.4
The solution shall support activity and individual invitations from hosts or participants.
1.5.5
The solution shall support up to 7000 people and 6000 activities per event.
1.5.6
The solution shall support up to 2000 activities per day.
1.5.7
The solution shall support 3-500 people per activity.
1.5.8
The solution shall support up to 600 concurrent activities.
1.5.9
The solution shall schedule and track follow up meetings and contacts.
1.5.10
The solution shall allow all users to view their attendance and event contacts from past events
1.5.11
The solution shall allow attendees to add/cancel activities and sessions from the schedule.
1.5.12
The solution shall allow users to send meeting requests that allow coordination of both parties’ available time slots
1.5.13
The solution shall allow a user to substitute an activity prior to releasing a confirmed activity for the same time slot
1.5.14
The solution shall have a search filter for a session status to allow navigation of sessions based on its status e.g. ‘Open’ or ‘Full’
1.5.15
The solution shall allow admins to confirm the business rules and exceptions for the agenda generator before the generator is run
1.5.16
Virtual Meeting Module. The EMS platform shallow allows hosts to schedule one-on-one or one-to-many virtual matchmaking events. The virtual component shall integrate seamlessly and shall not require any special hardware or software installation. The virtual meeting shall allow users with internet access and standard desktop, smartphone, or tablet features to share documents and communicate via video, text, or voice. See Attachment B for specific profile data fields required.
1.5.17
Scheduling Gap Finder: Provide the ability to suggest possible activities to attendees based on the host's/participant’s available time.
| Section |
| Yes/ |
No Requirements
Compatibility Scoring: The ability to define a level of “fit” between small business (sellers) capabilities and buyer requirements
1.6.1
The solution shall provide the ability to create a preference profile for each business requirement based upon selected fields within the participant profile database. See Attachment E for specific roles and permissions
1.6.2
The solution shall provide the capability to generate a compatibility score for a participant or group of participants based on an algorithm that allows host to assign and modify weights to a designated set of parameters, such as:
a. SDVOSB / VOSB
b. Multiple Award Schedule
c. DCAA Compliance
d. Socioeconomic Category
e. Past Performance
f. Revenue
g. Facility Clearance
h. Number of Prime Contracts
COMMUNICATIONS AND ALERTS - Required core capabilities:
| Section |
| Yes/ |
No Requirements
Communication & Alerts: The solution shall provide the ability to notify, and alert all relevant parties needing information throughout pre-event, event, and post-event activities.
1.7.1
The solutions shall provide ability for mass notification of events and activities via email, short message service (SMS), and or NATIVE MOBILE OR WEB APP.
1.7.2
The solution shall provide ability to write and send emails to individuals or groups
1.7.3
User Dashboard - Receive and read notifications created by admin, send and receive messages from other users
1.7.4
Admin Dashboard: Create notifications that will be visible on the User dashboard, and create and send mass email notifications to User groups that are Hosts, Participants, and General Attendees. See Attachment E for specific roles and permissions
1.7,5
The solution shall support event surveys and feedback: admin can create a survey and notify attendees. EMS will capture results, visually display frequency counts, and have the ability to export survey summary and all surveys in .CSV and/or .XLS format.
1.7.6
The solution shall support internal messaging between attendees.
1.7.7
The solution shall allow users to notify firms when a host with a particular NAICS, keyword need registers for the event.
MONITORING AND DECISION SUPPORT - Required core capabilities:
| Section |
| Yes/ |
No Requirements
Monitoring & Decision Support: The solution shall provide monitoring and decision support via dashboards, reports and ad hoc queries. The solution shall provide and audit trail of admin actions. The solution shall provide the ability to:
a. See who is changing information
b. See when changes were made
c. See what changes are made
1.8.1
The solution shall provide digital session tracking to track attendees check in and check out of scheduled activities, exhibits and training sessions for all events See Attachment D_EMSS Reports
1.8.2
The solution shall provide admin users access to run standard and adhoc reports accessible via an admin dashboard. See Attachment E for specific roles and permissions Standard Reports include the following:
a. General Attendee Report
b. Participants Report
c. Activity Host Report
d. Registration Report
e. Business Opportunity Report
f. Organization Report
g. Socio Economic Group Report
h. Commercial Partner Report
i. VOSB report
j. Learning/Training Session Report
k. Activity Report
l. Compatibility Report
1.8.3
The solution shall include the ability for admin users to run and export standard reports in .xls or .csv format
1.8.4
The solution shall support government requests for customized reports
1.8.5
The solution shall have an audit trail to track users throughout the session. The audit trail shall show the action carried out, the user responsible for the action, and the date and time of the action.
1.8.6
The solution shall support near real-time confirmation of check-in at all event activities. The solution shall support user self-check-in or staff assisted check-in. For large events (250+) solutions shall support digital check-in via Smart Phone, Mobile Devices, Near Field Communication Radio Frequency Identification, Indoor Positioning System and Check-in kiosk.
1.8.7
The solution shall support a customized web services end point which seamlessly integrates EMS registration profile data as determined by the government and check-in functionality with the event contractor’s badge printing service. The Contractor shall coordinate with the event management contractor to ensure the timely testing, configuration and integration of the Web Service Endpoint ensure participants can quickly check-in via the kiosk or check-in service and print their badge.
1.8.8
The solution shall allow admins to designate mandatory fields
1.8.9
The solution shall allow the saving and sharing of custom ad-hoc reports
1.8.10
The solution shall allow for graphical tracking of selected statistics
NATIVE OR WEB APPLICATION - Required core capabilities:
| Section |
| Yes/No |
| Requirements |
Native or Web Application The solution shall provide native or web apps for the latest version of Android and iOS Operating Systems
1.9.1
The Native Mobile or Web App shall seamlessly integrate with the EMS SaaS solution to display organization name and logos, , attendee name and contact information (phone, cliclable email and social media), , industry, socioeconomic category, certifications, clients, Core Competenciesand description via API.
1.9.2
The Native Mobile or Web App shall seamlessly integrate with the EMS SaaS solution to organization name and logos, , attendee name and contact information (phone, clickable email and social media),, Industry, Primary Work Function, Sessions Host informationBusiness Opportunity information
See Attachment B – User Profiles
1.9.3
The solution shall authenticate user roles - Host and Participant
The solution shall integrate with the VA Identity and Access Management Services for Single Sign-on
1.9.4
The solution shall seamlessly display the Event map (non native) provided in a mobile web view (non native).
1.9.5
The solution shall provide mobile apps for:
· iOS:
· Support all versions of iOS from iOS 14 to the latest stable release.
· Target devices should include iPhone, iPad, and iPod touch.
· Android:
· Support all versions of Android from Android 9.0 to the latest stable release.
current Android and IOS
1.9.6
The solution will provide a web interface for admin users to input the following customer UI fields. The solution shall support files in JPEG and PNG formats.
1) App Icon
2) Splash Screen
3) Top Logo.
4) Component Background
1.9.7
The Native Mobile or Web App shall have the capability to conduct surveys
1.9.8
The solution shall have links to download the mobile apps from Google Play or the App Store
1.9.9
The solution shall have a consistent navigation experience between the web interface and the mobile app
ONLINE TRAINING TOOLS/GUIDES
| Section |
| Yes/ |
No Requirements
Online Training Tools/Guides
2.0.1
The solution shall provide instructor-led or self-service webinars, training videos, and user guides, including GUI menu structure and navigation procedures, help resources, explanation of error messages, troubleshooting steps, and interaction with other applications
2.0.2
The solution shall provide the capability for users to access help text within the solution including context-sensitive, such as help for individual fields or sections.
2.0.3
The solution shall provide the capability for users to search electronic help content, including frequently asked questions (FAQ) and training materials.
2.0.4
The user interface shall provide a clear, persistent indication of which step the user is on during the application submittal process.
2.05
The solution shall provide task wizards as an option to guide users through registration/profile development/scheduling/etc.
2.0.6
The solution shall provide access to access to user guides via website, online training: webinars, train-the-trainer, videos
TECHNICAL SUPPORT/HELP DESK – REMOTE
| Section |
| Yes/ |
No Requirements
Technical Support/Remote/Help Desk: The Contractor shall provide pre-event, during-event, and post-event remote technical support for password reset, user support, and other technical issues during the period of performance. User support includes all activities that enable the user to take advantage of the full functionality and capabilities of the EMS SaaS and native/web application solution.
3.0.1
The Contractor shall provide a toll-free telephone number and email address to be used for end users for support Monday through Friday, 7:00 a.m. to 5:00 p.m. Eastern Standard Time
3.0.2
The Contractor shall respond to telephonic and email’ requests Monday through Friday, 7:00 a.m. to 5:00 p.m. Eastern Standard Time within 2 hours.
3.0.3
All data will be provided to government at conclusion of event by methods determined by the COR
3.0.4
The solution shall allow configurable activity limits and support activity waiting list for activities.
3.0.5
The solution shall allow the organizer to add, update or cancel activities in real time.
3.0.6
The solution shall allow attendees to sign up or withdraw from activities in real time based on predefined business rules
3.0.7
The solution shall support real-time scheduling based on available data in the system
3.0.8
The solution shall allow the user to send an email to the event organizer
ON-SITE TECHNICAL SUPPORT/HELP DESK
| Section |
| Yes/ |
No Requirements
Technical Support/Remote/Help Desk: The Contractor shall provide pre-event, during-event, and post event remote technical support for password reset, user support, and other technical issues during the period of performance. User support includes all activities that enable the user to take advantage of the full functionality and capabilities of the EMSS and mobile application solution.
4.0.1
The Contractor shall provide at least one (1) on-site technical support personnel commencing two (2) hours prior to start of event activities each day for up to 10 hours per work day of the event.
4.0.2
The onsite technical support shall be designed in scalable packages of personnel depending on the size and complexity of the event. Each package will include at least 2 but not more than 25 support personnel for a 10 hour work day on a daily basis one day prior to the event and each day of the event as designated by the government.
4.0.3
The on-site technical support personnel shall provide support for password reset, user support, and other technical issues.
4.0.4
The Contractor shall respond within 30 minutes from receipt of users’ telephone or email requests during events and no more than 5 minutes wait time through on-site help-desk located in/or near registration area (as designated by the government).
ACCOUNTABILITY/TRACKING (OPTIONAL)
| Section |
| Yes/ |
No Requirements
Accountability and Tracking: The solution shall provide event accountability, and tracking, to support all VA events.
Check-Ins / Connections
5.0.1
Solution will require users to opt in to location services
5.0.2
The solution should integrate with indoor positioning system to allow users to check into events and see their check-in history
5.0.3
The solution should integrate with indoor positioning system to provide location-based reporting such as:
a. Report a missing host/speaker via the mobile app
b. Host/speaker to report missing attendees via the mobile app
c. Host/speaker to report “On-Time” arrival at sessions
d. Produce a report, on-demand, that details missing hosts/speakers for each of their scheduled events.
5.0.4
The contractor will provide event set up support for event facility configuration and mapping
My Schedule with Tracking
5.0.5
The solution should allow a Host to see which attendees have arrived and checked into their session
5.0.6
The solution should allow a participant to see if they're checked-in to a session
5.0.7
The solution shall display which buyers have checked in via their mobile app, and to confirm a check-in or to uncheck the buyer (which will generate a notification to the buyer). The solution shall log and track these actions.
Networking with tracking
5.0.8
The solution shall allow users to discover nearby checked-in participants that have a high compatibility scores
Integrate a spatial visualization display (Common Operating Picture [COP])and by web browser to VA officials. The COP will leverage EMS and integrate Google Maps for near real-time situational awareness.
Native or Web Event Map with Tracking
5.0.9
The solution should use indoor tracking system to show the participant's last location on the Mobile App native or web map Display
Notifications with Tracking
5.0.10
The solution should allow attendees to receive a local notification (reminder) based upon configurable time (x minutes) before a session they register for begins if they haven't checked in.
Notifications
5.0.11
The solution will notify host of upcoming scheduled event 5 minutes prior to event start time. Attendees can report a speaker missing by on their mobile devices. The report will first prompt the user to confirm that they are in the correct room, prior toalerting EMSS and the COP. The COP will display a red icon over the room with a speaker absent notification.
5.0.12
The solution shall have the capability to automatically notify admins one (1) hour before a session if the session host(s) have not checked into the event
Native or Web Event Map
5.0.13
The contractor will be provided a high-resolution map to use in the development a native or web map for the Native Mobile or Web App
5.0.14
The solution will allow a participant to see where a session is taking place on a map (i.e. events should have a "View on Map" function)
5.0.15
The solution shall allow users to instantly act upon multiple notifications
5.0.16
The solution should allow single sign on across the mobile app and dashboard that will stay active for 24 hours
5.0.17
The solution should provide a "Forgot/Reset Password" option
5.0.18
The solution should authenticate user roles - Guest (no log in required), Host, Participant, Exhibitor, Sponsor
5.0.19
The solution will provide an integrated Tutorial that will be available upon first app launch and also located in the App
5.0.20
The solution shall have a dynamic schedule that automatically opens to the current session time (e.g. auto hide past sessions)
5.0.21
The solution should show compatibility scores in the Host and Participant profiles search results
5.0.22
The solution should allow users to view their own profile from the mobile dashboard
5.0.23
The solution should allow users to edit their Profile natively or via a web app on their mobile device
5.0.24
The solution should allow participants to view other attendees, hosts, buyers, and opportunities that they are matched with via compatibility score
5.0.25
The solution should allow users to highlight a profile as a "favorite" and then retrieve a "Favorites" list to access them.
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File details come from the government source that posted it. Updated .