3. Performance Work Statement.pdf

Contents

1.0. DESCRIPTION OF SERVICES/GENERAL INFORMATION

1.1. Scope of Work

1.2. General Requirements and Transitionary Periods

1.2.1. Continuation of Services During Crisis

1.2.2. Accident/Incident Reporting and Investigation

1.2.3. Base Civil Engineering Work Clearance Requests

1.2.4. Key Personnel Listing

1.2.5. Access to Base LAN

1.2.6. Qualifications & Sta ing

1.3. Operations and Maintenance (O&M) Requirements

1.3.1. Telephone Switch Systems O&M

1.3.2. Perform Telephone Server Patching, STIG, Certificate Management and O&M

1.3.3. Perform ISP and OSP O&M

1.3.4. Preventive Maintenance Inspections (PMIs)

1.3.4.1. Switch Power Test

1.3.4.2. Spare Conductor Test

1.3.4.3. Manholes and/or Handholes

1.3.4.4. Terminals

1.3.4.5. Distribution Pedestal Terminals

The Contractor shall inspect each terminal for the following discrepancies and correct as required: 20

1.3.4.6. Cable Analysis

1.3.5. System and Service Outages and Trouble Calls/Tickets

PERFORMANCE BASED WORK STATEMENT (PWS)

FOR

BASE TELECOMMUNICATIONS (BTS) OPERATION AND MAINTENANCE SERVICES

AT

DYESS AFB, TX

19 Feb 2025

1.3.5.1. Contractor Availability

1.3.5.2. Scheduled Outages

1.3.5.3. Restoration/Completion of Outages, Trouble Calls/Tickets

1.3.5.3.1. Emergency. (Mission Critical Trouble Tickets)

1.3.4.3.2. Priority

1.3.4.3.3. Routine

1.3.4.3.4. Outage/Trouble Cause Identification

1.3.5. Alarm Notification

1.3.6. Cable Location, Staking, and Marking

1.3.7. System Cross-Connect and Disconnect Services

1.3.8. Configuration, Accounting, Integration, Reports, Security (CAIRS)

1.3.9. Voice Mail

1.3.10. Voice Protection System (VPS)

1.3.11. Automatic Call Distribution (ACD) System

1.3.12. Tra ic Measurement and Analysis

1.3.12.1. Contractor Interface and Support for other Vendors

1.3.13. Workload/Status Meetings

1.3.13.1. Design Review Meetings

1.3.14. Technical Solution and Costing

1.3.15. BTS Work Center Records

1.3.15.1. Maintenance Support Plan (MSP)

1.3.15.2. PMI Inspection Records and Malfunction Record

1.3.15.3. Maintenance/Repair Logs (e.g. maintenance actions, trouble tickets)

1.3.15.4. Manhole, Handhole and Building Terminal Inspection/Maintenance/Repair

1.3.15.5. Cable Installation/Repair Test Results

1.3.15.6. Communications and Information Systems Installation Record (CSIR)

1.3.15.6.1. New Developments for Maintaining CSIR Drawing Records

1.3.15.6.2. Cyberspace Visualization Component (CVC)

1.3.15.6.2.1. Work Orders & Projects Requiring CVC Updates

1.3.15.6.3. Inside Plant Drawing Records. (Reserved)

1.3.15.6.4. Cyberspace Infrastructure Planning

1.3.15.6.5. As-Built records

1.3.15.7. Switching System and ISP & OSP Equipment Operational Records

1.3.15.8. Utilization Record

1.3.15.9. AF Logistics Support Spares Records (Inventory)

1.3.15.10. Contractor-Furnished Hazardous Material

1.3.15.11. Equipment Inventory Records (PWS Appendix 4.2)

1.3.15.12. Telecommunications Management System (TMS)

1.3.15.13. Work Order Records, Including Warranty Records

1.3.15.14. Tra ic Measurement Records

1.3.15.15. System Capacity Records

1.3.15.16. System Security Audit Record

1.3.15.17. Global Positioning System (GPS) Service Data

1.3.15.17.1. Global Positioning System (GPS) Service

1.3.15.17.2. Topology and Shape files

1.3.15.17.3. Maintenance of GPS Service Data

1.3.15.17.4. Updating CVC With GPS Collected CFD

1.4. Work Order Requirements. Maintained by Cyberspace Information System, CIPS

1.4.1. Work Order Procedures

1.4.2. Work Order Classifications

1.4.3. Required Information on Work Orders

1.4.4. Submittal of Completed Work Orders

1.4.5. Work Order Invoice

1.4.5.1. Product ID (PID) List

1.5. Special Project Requirements

1.5.1. Special Project Proposals

1.6. General Information

1.6.1. Contractor’s Quality Control Program

1.6.2. Communications Feature Data (CFD)

1.6.3. Security

1.6.3.1. For O icial Use Only (FOUO) Material

1.6.4. Safety, Security, and Environmental Meeting

1.6.5. Duty Hours

2.0. SERVICE DELIVERY SUMMARY (SDS)

2.1. Inspection of Services

2.2. Non-Compliance

2.2.1. Memorandum For Record (MFR)

2.2.2. Contract Discrepancy Report (CDR)

3.0. GOVERNMENT-FURNISHED PROPERTY AND SERVICES

3.1. Base Support

3.1.1. Reporting of Government-Furnished Property

3.1.2. The Government Support to be Furnished Under This Contract are:

3.1.2.1. Space:

3.1.2.2. Utilities:

3.1.2.3. Storage:

3.1.2.4. Telephones:

3.1.2.5. Base Refuse Collection:

3.1.2.6. Insect and rodent control for all Government facilities

3.1.2.7. Security Police:

3.1.2.8. Emergency Medical Service:

3.1.2.9. Forms and Publications:

3.1.2.10. Base Civil Engineers:

3.1.2.11. Parking:

3.2. Government Support for CVC E orts

3.2.1. Computers (CVC)

3.2.2. Contractor Full-time Equivalent Reporting

4.0 APPENDICES

APPENDIX 4.1 - WORKLOAD ESTIMATES

4.1.1. General

4.1.2. Operation and Maintenance (O&M) Services

4.1.2.1. Restore Outages

4.1.2.2. Technical Solutions

4.1.3. Work Orders

APPENDIX 4.2 - ITEMS TO BE MAINTAINED BY THE CONTRACTOR This section will be upgraded after TDM to IP Project completes

4.2.1 General

4.2.2 Maintenance of Government Provided Equipment

4.2.2.1 Miscellaneous Equipment

4.2.2.2 Transmission Equipment

4.2.2.3 Secondary Crash Conference System

4.2.2.4. Customer Premise Equipment

4.2.3 Air Force Provided Spares

4.2.3.1. Dial Central O ice (DCO)

4.2.3.1.1 Power Equipment – Building 7318

4.2.3.1.2. Avaya Voice Messaging

4.2.4. LAN Support

4.2.5. Cable Plant

4.2.5.1. Distribution System

4.2.5.2. Premise Cable Plant

4.2.5.3. Manholes. (Obtained from CVC)

4.2.5.4 Copper Cable Plant Diagram (Obtained from CVC)

4.2.5.5 Outside Copper Cable Plant (OSP) Diagram (Obtained from CVC)

4.2.5.6 Outside Fiber Optic Cable Plant

APPENDIX 4.3 - GLOSSARY AND ACRONYMS

4.3.1. Purpose

4.3.2. Definitions

4.3.2. Acronyms

APPENDIX 4.4 - VOICE SWITCHING SYSTEM (VSS) SUSTAINMENT

APPENDIX 4.5 - APPLICABLE DOCUMENTS

4.5.1. Government Documents

4.5.2. Air Force Instructions (AFI)

4.5.3. Other Air Force Document(s)

4.5.4. Federal Standards and Specifications

4.5.5. Vendor Documents

APPENDIX 4.6 – GLOBAL POSITIONING SYSTEM SERVICE DOCUMENTS

A.1 Feature Attributes for Comm-Path Entities

A.1.1. GPS_MANHOLE

A.1.2. Definition

A.1.3. Geometry type

A.1.4. Attributes

A.1.5. GPS_VAULT

A.1.6. GPS_VAULT Definition

A.1.7. Geometry type

A.1.8. Attributes

A.1.9. GPS_ GEN_CONTAINER

A.1.10. Definition

A.1.11. Geometry type

A.1.12. Attributes

A.1.13. GPS_DBSPLICE

A.1.14. Definition

A.1.15. Geometry type

A.1.16. Attributes

A.1.17. GPS_PATH_SEGMENT

A.1.18. Definition

A.1.19. Geometry type

A.1.20. Attributes

APPENDIX 4.7. – EQUIPMENT AND INSTALLATION PERFORMANCE

SPECIFICATION (EIPS)

E1.0 PURPOSE

E2.0. APPLICABLE DOCUMENTS

E2.1. Government Documents

E2.2. Federal Specifications and Standards

E2.3. NATIONAL Standards

E2.4. OTHER Government Documents

E3.0. REQUIREMENTS

E3.1. Customer Premise Equipment (CPE)

E3.1.1. Telephone Instruments

E3.1.1.1. Basic Telephone

E3.1.1.1.1. Wall mounted Telephone Instrument

E3.1.1.1.2. Telephone with Message Waiting Lamp

E3.1.1.1.3. Telephone with Data Jack

E3.1.1.1.4. Autodial Telephone

E3.1.1.1.5. Telephone with Integrated Speakerphone

E3.1.1.1.6. Basic Telephone Instrument Non-dial

E3.1.1.1.7. Elevator Mount

E3.1.1.1.8. Outdoor Telephone

E3.1.1.1.9. Hazardous Area/Explosion Proof Telephone

E3.1.1.1.10. Two-Line Telephone

E3.1.1.2. Proprietary Telephone

E3.1.1.2.1. Multi-Button Instrument with Integrated Speakerphone

E3.1.1.2.2. Multi-Button Instrument with Display

E3.1.1.2.3. Add-on Button Modules

E3.1.1.3. PABX Telephone Instruments

E3.1.1.4. Voice over Internet Protocol (VoIP) Phones

E3.1.2. Ancillary Equipment

E3.1.2.1. Ringer Isolator

E3.1.2.2. External Ringer

E3.1.2.3. Low Pass Line Filter

E3.1.2.4. Handset Equipment

E3.1.2.4.1. Push-To-Talk and Push-To-Listen Handsets

E3.1.2.4.2. Amplified Handset

E3.1.2.4.3. Speech Amplified Handset

E3.1.2.4.4. Confidencer Mouthpiece

E3.1.2.5. Automatic Disconnect Device (ADD)

E3.1.2.6. Indicator Lamps

E3.1.2.7. Strobe Lamp

E3.1.2.8. Headsets

E3.1.2.8.1. Single/Dual Mu Headset

E3.1.2.8.2. Headset Cords

E3.1.2.8.3. Headset/Handset Adapter

E3.1.2.8.4. Cords, Lines, and Adapters

E3.1.2.8.5. Straight Telephone Line/Mounting Cords

E3.1.2.9. Internal Speakers

E3.1.2.10. Door-phone Speakers

E3.1.2.11. Signaling Devices

E3.1.2.11.1. Indoor Bell Ringer

E3.1.2.11.2. Indoor Electronic Tone Ringer

E3.1.2.11.3. Indoor Bell Chime Ringer

E3.1.2.11.4. Indoor Buzzer

E3.1.2.11.5. Loud Indoor Bell/Ringer

E3.1.2.11.6. Indoor Horn/Howler

E3.1.2.11.7. Loud Outdoor Bell Ringer

E3.1.2.11.8. Outdoor Horn/Howler

E3.1.2.12. Modem

E3.1.2.13. Multiplexer

E3.1.2.14. Channel Service Unit (CSU) and Mounting Shelf

E3.1.3. Integrated Services Digital Network (ISDN) Basic Rate Interface (BRI)

E3.1.4. Electronic Key Telephone Systems

E3.1.4.1. Key System Circuit Pack Provisioning

E3.1.4.2. Key System Power Requirements

E3.1.4.3. Key System Backup Power Supply

E3.1.4.4. Key System Environmental Operating Range

E3.1.4.5. Key System Size

E3.1.4.6. Key System Station Lines

E3.1.4.7. Key System Features

E3.1.4.8. Key System Multi-Button Telephone Instruments

E3.1.4.9. Key System Single Line Instrument Interface

E3.1.4.10. Hotlines

E3.2 Inside Plant

E3.2.1. Channel Activation

E3.2.2. Switch Expansion Equipment

E3.2.3. Voice Mail Interface

E3.2.4. Uninterruptible Power Supply for Inside Plant Locations

E3.2.5. Digital Signal Cross-Connecting Panels

E3.2.6. Terminal Block

E3.2.6.1. Voice/Data Distribution Frame Terminal Block

E3.2.6.2. Protected Vertical Terminal Blocks

E3.2.6.3. Cross-Connect Terminal Blocks

E3.2.6.4. Voice/Data Rack Mount Terminal Block

E3.2.6.5. House Cable Terminal Blocks

E3.2.6.6. Point-to-Point Cross-Connection

E3.2.6.7. Point-to-Multipoint Circuit

E3.2.7. Relay Rack Frames

E3.2.8. Cable Rack (Ladder)

E3.2.9. Installation for Secure Areas

E3.2.10. Organizational Moves

E3.2.10.1. Relocations

E3.3. Building Wire and Cable

E3.3.1. Building Distribution System

E3.3.2. Premise/House Wiring

E3.3.2.1. Building Distribution

E3.3.2.2. Building Riser

E3.3.2.3. Plenum

E3.3.2.4. Concealed House Wiring

E3.3.3. Telephone and Data Jack Outlets (Receptacles and Faceplates)

E3.3.3.1. Single Outlet

E3.3.3.2. Duplex Outlet

E3.3.3.3. Demarcation Point Cross-Connection

E3.3.3.4. Voice/Data Jacks (Any color requested)

E3.3.3.4.1. Voice/Data/CAT 5/5e/6/Fiber Jacks (Any color requested)

E3.3.3.4.2. Quad (or More) Outlet

E3.3.3.4.3. Associated Station Installation Equipment

E3.3.4. Voice/Data Patch Panels

E3.3.5. House Backbone Cable

E3.3.6. Coax Cable

E3.3.7. Surface Mounted Raceway

E3.3.8. Cable/Wiring Support

E3.3.9. Fiber Optic Premise Wiring

E3.3.9.1. Fiber Optic Patch Panel

E3.3.9.2. Fiber Optic Patch Cable Assemblies

E3.3.9.3. Fiber Optic Pigtails

E3.3.9.4. Patch Panel Cord Manager

E3.3.9.5. Fiber Optic Distribution Panel

E3.3.9.6. Fiber Optic Cable Assembly to the Premise Equipment

E3.3.9.7. LAN Hub Fault Isolation and Testing

E3.4. Outside Plant (OSP) Cable and Distribution

E3.4.1. Configuration

E3.4.2. Outside Distribution

E3.4.3. Cable Entrances

E3.4.4. Fiber Optic Cable System

E3.4.5. Terminations

E3.4.6. DCO Connector

E3.4.7. Building Entrance Terminals (BET)

E3.4.8. Plug-In Protector Modules

E3.4.9. Wall Board Mount

E3.5. Fiber Optic Terminal Equipment

E3.5.1 Fiber Optic Distribution Panel (FODP)

E3.5.1.1 Fan-out Kits for Fiber Optic Terminations

E3.5.2 Fiber Optic Connectors

E3.5.3 Fiber Optic Interconnection Sleeves

E3.5.4 Optical Attenuators

E3.5.5. Connectorized Pigtails and Optical (Cable Assembly) Jumpers

E3.5.6. Fiber Optic Storage Panel (FOSP)

E3.6. DISTRIBUTION Frame/Equipment Racks

E3.6.1. Distribution Frame Type

E3.6.2. Distribution Frame Height and Size

E3.6.3. Distribution Frame Mounting Brackets

E3.6.4. Distribution Frame Jumper Rings, Guardrail and Ladders

E3.6.5. Distribution Frame Grounding

E3.6.6. Mounting Central O ice Connectors

E3.6.7. Equipment Racks

E3.7. CLOSURES

E3.7.1. Aerial

E3.7.2. Buried

E3.7.3. Underground

E3.7.4. Cable/Conduit Damage and Repair

E3.7.5. Cable Cut Repair

E3.7.6. Conduit Damage

E3.7.7. Conduit Damage with (Undamaged) Cable Installed

E3.7.8. Conduit Damage with (Damaged) Cable Installed

E3.8. SPLICING

E3.8.1. Splicing Connectors of Metallic Conductors

E3.8.2. Splicing of Optical Fibers

E3.8.3. Fiber Optic Splice Organizer. The

E3.9. Pedestals and Housings

E3.9.1. Span Line Repeater Housings

E3.9.2. Non-Pressurized Housing for Metallic Cable

E3.9.3. Splice Pit Excavation

E3.10. CONSTRUCTION

E3.10.1. Vaults, Handholes, and Manholes

E3.10.1.1. Manhole Security System. Manhole

E3.10.1.2. Ground Rod

E3.10.2. Pulling Irons

E3.10.3. Frame, Cover and Extension Ring (Collar)

E3.10.4. Sump

E3.10.5. Ladder and Steps

E3.10.6. Cable Racks and Cable Rack Supports

E3.10.7. Underground Duct System

E3.10.7.1 Conduits between Manholes/Handholes and/or Buildings

E3.10.7.2. Conduit Protection

E3.10.8. Boring (Trenchless Technology)

E3.10.9. Trenching

E3.10.10. Fiber Optic Duct

E3.10.11. Fiber Optic Inner-duct

E3.10.12. Inner-duct Splice

E3.10.13. Special Fitting

E3.10.14. Inner-duct Plugs

E3.10.14.1. Inner-duct Threaded Coupling

E3.10.14.2. Cable Lubricant

E3.10.15. Shield Bonding Connectors

E3.10.15.1. Hardware Grounding

E3.10.15.2. Cable Marking/Staking

E3.10.15.3. Cable Warning Tape, Tags, and Signs

E3.10.15.4. Pedestal Marking

E3.10.15.5. Surface Restoration

E3.10.15.6. Reseeding/Resodding

E3.10.15.6.1. Asphalt/Concrete

E3.11. Cyberspace Visualization Component (CVC)

E3.11.1. Convert Legacy CSIR Manhole Racking Diagram Drawing or 3rd Party Manhole Racking Diagram As-Built Drawing MH data of Simple Complexity to CVC

E3.11.2. Convert Legacy CSIR Manhole Racking Diagram Drawing MH or 3rd Party Manhole Racking Diagram As-Built Drawing data of Medium Complexity to CVC

E3.11.4. Convert Legacy CSIR Cable Vault Drawing data to CVC

E3.11.5. Convert Legacy CSIR Cable Diagram Drawing or 3rd Party As-Built Drawing data to

CVC. 117

E3.11.6 Legacy Conversion

E3.11.7. Convert CITS CFLD EXCEL Spreadsheet data for a comm path segment to CVC ... 117

E3.11.8. Global Positioning System (GPS) and Collection of CFD

E3.11.9. Switching System Post-Cutover

E3.11.10. Additional Inspection, Maintenance and Correction

E3.11.10.1. Terminals

E3.11.10.2. Distribution Pedestal Terminals

E3.11.10.3. Manholes and/or Handholes

E3.12. Technical Solution

E3.12.1. Solutions

E3.12.2. Receipt

E3.12.3. Contractor Delivery

E3.12.4. Testing

E3.12.5. Functional Operation Tests

E3.12.6. Load Tests

E3.12.7. Inter/Intra-Operability Test

E3.12.8. Cable and Circuit Tests

E3.12.9. Twisted Pair Cable Tests

E3.12.9.1. Conductor Continuity

E3.12.9.2. Conductor DC Resistance

E3.12.9.3. Cable Shield Continuity

E3.12.9.4. Other Tests as Specified in PC-4 Paragraph 6

E3.12.9.5. Fiber Optic Cable Tests

E3.12.9.6. Optical Attenuation

E3.12.9.7. Optical Power Margin

E3.12.8 Cable Failure Requirements

E3.12.9. Failure Requirements for Other Equipment

4.8. GLOSSARY

APPENDIX 4.10. – Dyess Telecommunication Rooms/Buildings

(Remainder of page intentionally left blank)

1.0. DESCRIPTION OF SERVICES/GENERAL INFORMATION

1.1. Scope of Work

The Contractor shall provide all personnel, equipment, tools, materials, labor, transportation, and supervision required, unless specified in this Performance Work Statement (PWS). Work under this PWS shall support the mission of 7th Communications Squadron (7 CS) at Dyess Air Force Base, Texas by providing highly reliable wired telecommunications and networked voice, and data transport services.

The Contractor shall perform Operation and Maintenance (O&M) and data and voice transport communications installation services required to ensure the Base Telecommunications System (BTS) is available 24-hours per day, 7-days per week. The BTS consists of the base telephone system switch and associated amplification subsystems, outside plant (OSP)/inside plant (ISP) copper and fiber optic cable infrastructure transmission systems, and all associated equipment described in Appendix 4.2.

The Contractor shall operate and maintain all BTS equipment and systems in accordance with (IAW) the Original Equipment Manufacturers’ (OEM) technical manuals and specifications, Department of Defense (DoD) and United States Air Force (USAF) policy and regulations, applicable federal, state, and local laws, and regulations.

1.2. General Requirements and Transitionary Periods

Upon contract expiration and during 30 calendar day transitions from one contract to another, to minimize any decreases in productivity and to prevent possible negative impacts on additional services, the contractor shall have personnel on board, during the phase in and phase out periods.

The incoming contractor shall utilize transition period to sta positions in accordance with para 1.2.6., obtain all necessary tools, test equipment, vehicles and any other necessary items to begin work on the first calendar day of the new contract. Additionally, the incoming Contractor’s personnel shall use this period to familiarize themselves with the base, validate clearance(s) and obtain Common Access Cards (CACs). Incumbent contractor shall continue work in accordance with the current PWS and support the transition period.

1.2.1. Continuation of Services During Crisis.

The Contractor shall be required to support base mission changes, (base exercises, special airlift missions, distinguished visitor ceremonies and events), as well as major or minor BTS infrastructure modifications necessary for the BTS to accomplish the mission. Support requirements may originate from technology changes, hardware and software systems upgrades, reconfigurations, new or additional equipment, local area network (LAN) cable installations, upgrades, and Dial Central O ice (DCO) reconfigurations. This includes routing/diversity requirements and any other environmental changes that could impact or alter the base BTS.

1.2.2. Accident/Incident Reporting and Investigation

The Contractor shall record and report all available facts relating to each instance of accidental Government property damage or Contractor personnel injury to the Contracting O icer’s Representative (COR) immediately after incident occurrence. The Contractor shall secure the scene of any accident and wreckage until released by the accident investigative authority through the Contracting O icer (CO). If the Government elects to investigate the incident, the Contractor shall cooperate fully with the COR, CO, and other Government investigation personnel until the investigation is completed.

1.2.3. Base Civil Engineering Work Clearance Requests.

The Contractor shall prepare and coordinate a Base Civil Engineering Work Clearance Request, AF Form 103, prior to any trenching, digging, manhole or handhole entry. Dyess AFB is currently using the electronic Digging Permit System, and the contractor shall be required to obtain electronic Digging Permit System accounts at no cost to the contractor. Coordination for access to the system shall go through the Plans and Program Work Center. The Contractor shall prepare and coordinate an AF Form 332 (Base Civil Engineer Work Request), prior to any work requiring facility modification.

Trenching, excavation, confined spaces entry, confined spaces atmospheric testing/forced air ventilation, and marking and barricading of open trenches are to be performed IAW Occupational Safety and Health Act (OSHA) standards, Air Force OSH, any local procedures, and other provisions of this contract. The contractor shall establish redundancy access to the Civil Engineer’s Squadron (CES) maintained dig permit website and ensure that all employees are able to access and process the electronic AF Form 103.

1.2.4. Key Personnel Listing.

Contractor shall provide a key personnel listing and contact information to the COR prior to commencing work and update information on a continual basis as changes occur to ensure it is always current and correct throughout the life of the contract. All personnel shall be proficient in understanding, reading, writing, and speaking the English language. The key personnel list shall identify the employees’ names, function they support, and whether they are supporting O&M or work orders, and what percentage of each.

1.2.5. Access to Base LAN.

Contractor shall be required to obtain a Common Access Card through coordination with the 7CS/SCXP COR for each individual requiring access to the Base LAN System. All contractors requiring access to the Air Force Network shall comply with routine background checks and associated training in accordance with all applicable guidance. The contractor is responsible for all costs associated with meeting access requirements to include back-ground checks and training requirements. Additionally, the contractor shall be proactive in maintaining access requirements.

Loss of access rights will be documented by the COR and reflect on the contractor's performance evaluation.

1.2.6. Qualifications & Sta ing

The contractor is solely responsible for ensuring su icient personnel are assigned to this contract and all personnel are qualified to perform the requirements listed herein, including those required by the OEM requirements to maintain, install, or operate the equipment covered by this contract.

The contractor shall also ensure su icient personnel are assigned to cover intermittent work order surges. The contractor shall identify key personnel positions in the technical proposal regardless of the type of task. Overtime premiums are not reimbursed by the Government under the terms of the contract; therefore change in shift or shift premiums/reimbursement shall be negotiated solely between the contractor and its employees IAW applicable labor laws. The following are the preferred sta ing composition for Dyess AFB. The Government does not intend to dictate the composition of the ideal team to perform this contract. The Government desires that key personnel be assigned and in place for the duration of the Contract.

a. On-Site Lead

b. 2 VoIP Admin/Network Switch Technician

c. Comm Tech Inside Plant (ISP)

d. 2 Comm Tech Outside Plant (OSP)

Technician Experience Requirements: The Contractor shall employ technicians who possess a minimum of three (3) years of experience in the following areas. The Contractor shall be responsible for validating experience upon request from the Government:

On-Site Lead – Information Technology Supervisory experience in leading fiber optic splicing, testing, maintenance, telephony services, VOIP installation and maintenance.

Experience in performing administrative duties to include costing, invoicing and project management.

VoIP Admin/Network Switch Technician - telephony services, VOIP installation, troubleshooting and maintenance.

Comm Tech (ISP) – LAN, WAN, Inside plant installation, fiber splicing, terminating, troubleshooting and maintenance.

Comm Tech (OSP) – Fiber optic installation, OSP splicing, Cable plant infrastructure PMI, OSP troubleshooting and experience with test equipment.

Qualifications:

Telephone Server Technician Requirements - Additionally, the Contractor shall sta telephone server technician(s) who has the required "Secret" security clearance and holds a Security+ certification. Alternatively, the technician must have the ability to obtain the Security+ certification within six (6) months of being hired and maintain the credential throughout the course of employment, financed at the Contractor's expense, to meet the requirements outlined in section 1.3.2. The Contractor shall be responsible for providing certificates of qualification upon request from the Government.

Comm Tech (ISP) – Building Industry Consulting Service International (BICSI) or industry equivalent is preferred but not mandated.

Comm Tech (OSP) - Building Industry Consulting Service International (BICSI) or industry equivalent is preferred but not mandated.

Sta ing Responsibility: The Contractor is responsible for sta ing and maintaining qualified personnel to meet all requirements specified in this Performance Work Statement (PWS).

1.3. Operations and Maintenance (O&M) Requirements.

Overall responsibility to properly operate and maintain the BTS shall rest with Contractor as described by the Maintenance Support Plan (MSP) (See PWS section 1.3.15.1., BTS Work Center Records) and the OEM’s recommended procedures. Appendix 4.2 identifies Air Force Provided Spares. O&M actions include all actions taken by the Contractor to operate and maintain equipment and systems in a serviceable condition or to restore it to a serviceable condition to include purchasing of commercially available parts, inspection, periodic testing, adjustment, and repair. The e ort shall include the replacement of defective circuit packs and Customer Premise Equipment (CPE), preventive maintenance IAW applicable publications, (Applicable Documents, Appendix 4.5., and otherwise specifically listed herein) and other routine work to optimize the life expectancy of the equipment and cable systems such as the following:

Activation Cable Maintenance Cross-connects Data Administration Deactivation Fault Detection Fault Notification Fault Verification Fault Location Fault Repair Reactivation Service Verification

Work orders shall be accomplished IAW Section 1.4 (Work Order Requirements). The Contractor shall not postpone or otherwise delay O&M e orts to accomplish work orders. The Contractor is responsible for completing both O&M and work orders simultaneously to ensure contractual timelines are met for both.

1.3.1. Telephone Switch Systems O&M.

The Contractor shall operate and maintain the system(s) identified in Appendix 4.2. The Government will measure the acceptable standard performance level by a determination of the total systems availability (up time) and reliability rating during any given month. All equipment installed by the Contractor shall automatically become part of the O&M services. O&M for the Telephone Switch Systems includes:

Management; administration and maintenance; performing software functions (i.e.

number reclamation) and translations for any trunk or circuit of configurations required by on-base systems or users; data administration; trouble assistance; and records administration.

Contractor shall maintain a listing of all active telephone numbers and identify types of phones associated with the numbers.

O&M shall also include Voice over Internet Protocol (VoIP) operations as part of the BTS.

The O&M contractor shall be responsible for database administration of VoIP phones, software/firmware changes to include upgrades/patches, and troubleshooting.

Demarcation of VoIP maintenance shall not extend beyond the end instrument and ethernet ports of the voice switching equipment (IP Media, IP System Interface, and C- LAN cards) identified as the host and remote switches.

REMEDY Trouble Tickets for voice systems and customer telephone devices.

Note: Contractor will not be responsible for base network equipment (i.e. Information Transfer Buildings, Local Area Network switches, etc.).

1.3.2. Perform Telephone Server Patching, STIG, Certificate Management and O&M

Patching and STIG - The Contractor shall operate, patch, and maintain all telephone servers, equipment, and associated hardware, complying with vendor-specific DoD requirements. This includes maintaining and testing Information Assurance certifications per DODI 8100.4 and Joint Interoperability Test Command (JITC). The Contractor must also comply with vendor-specific, DoD-compliant Military Unique Deployment Guide (MUDG), Security Technical Implementation Guides (STIGs), and scans to ensure proper operation of all telephony servers, gateways, software, and IP devices. Patching and STIG execution timelines will be coordinated through COR in conjunction with the Communications Focal Point for customer coordination and approval.

Certificate Management - The Contractor will be required to request, load and track Department of Defense (DoD) Public Key Infrastructure (PKI) certificates for all systems within the telephony infrastructure with Government assistance. The Contractor will be required to notify the Government of an expiring certificate at the 90-day, 30-day, 14-day and 2-day marks prior to certificate expiration.

1.3.3. Perform ISP and OSP O&M.

Contractor shall maintain ISP and OSP cable and equipment IAW applicable documents listed in Appendix 4.5 of this PWS.

1.3.4. Preventive Maintenance Inspections (PMIs).

Contractor shall perform PMIs as required on all systems covered by this contract IAW OEM recommended or established schedules and/or manuals.

Contractor shall develop a reoccurring PMI schedule and provide it to 7CS/SCXP CORs monthly.

Contractor shall elevate any problems and identify any trends to the COR in writing within one work day.

Contractor shall conduct PMIs correct deficiencies IAW paragraphs 1.3.3.1.-1.3.3.6.

below.

Test results shall be documented IAW PWS section 1.3.15 (BTS Work Center Records) and monthly PMI reports shall be provided to the COR IAW PWS section 1.3.15.2 (PMI Inspection Records and Malfunction Record).

1.3.4.1. Switch Power Test.

The contractor shall perform scheduled PMI test of the telephone switch backup power system (can coincide with CES generator test). PMIs shall test and document the power systems identified in Appendix 4.2. Each power system shall be tested ideally in coordination with 7 CES monthly, or more frequently if OEM specifications requires it.

1.3.4.2. Spare Conductor Test.

Contractor shall perform a scheduled PMI test of all spare conductors (conductor includes both copper and fiber). PMIs shall test and document at least 2 selected, out of service pair (1 low and 1 high numbered pair in each 25-pair group of every cable terminating in the DCO. These PMI tests are to be accomplished quarterly.

1.3.4.3. Manholes and/or Handholes.

The Contractor shall inspect 5 COR-accepted manholes per month under the O&M portion of this contract, update Cyberspace Visualize Component (CVC) if changes have been made and provide the report to 7 CS SCXP CORs. Additional inspections (over 5 each) shall be accomplished as a work order IAW PWS section 1.4 (Work Order Requirements). The Contractor shall inspect each manhole/handhole for the following discrepancies and correct as required:

Visually inspect the exterior of the lid, ring, door, or hatch and ensure proper functionality.

All cables shall be identified and tagged. At each splice, tags shall be placed on each side of the splice identifying each cable. In manholes with pull through cables, each cable shall be identified with a tag where it enters the manhole/handhole and where it exits.

All cables shall be racked to the manhole cable supports.

All ducts (vacant or occupied) shall be sealed. Vacant ducts shall be sealed with duct plugs.

Vacant ducts shall be rodded and cleaned. The contractor shall identify crushed pathways and produce findings to the CORs.

Fiber optic splice points shall be identified, and fiber optic warning tags shall be a ixed to the splice case.

All manholes or handholes shall be cleaned of mud, water, and any other debris.

Contractor shall produce, track and store paper or digital butterfly drawings identifying pathways, cabling, tracer wire, duct bank orientations and other associated infrastructure components for 1-year. The drawings shall include manhole or handhole number identifier and geographical orientation. Butterfly drawings shall be used to update CVC data base.

The contractor shall be diligent in record keeping, ensuring that records are current and up to date.

The contractor shall update the CVC database indicating the correct GPS location (existing and new) for the manhole or handhole and record all descriptive information for splices, cables, ducts, and other communication features in the manhole or handhole.

Note: CVC updates within the scope of the PMI schedule will not incur labor costs per the cost table.

1.3.4.4. Terminals.

The Contractor shall inspect six COR-accepted terminals per month. Additional inspections (over six each) shall be accomplished as a work order IAW PWS section 1.4 (Work Order Requirements).

The Contractor shall inspect each terminal for the following discrepancies and correct as required:

Verify the correct location, number, and cable count.

Ensure cable is properly clamped to the wall and entrance conduits are sealed.

Ensure cable is tagged correctly.

Verify all working numbers in the facility and remove any unused numbers.

Remove all unused cross-connects, including those outside the DCO.

Ensure terminal is properly secured to the wall and is clean.

Update Telecommunications Management System (TMS).

Update the CVC database with descriptive information.

Shall inspect that terminals are properly grounded and bonded.

1.3.4.5. Distribution Pedestal Terminals.

The Contractor shall inspect six COR-accepted Distribution Pedestal terminals per month.

Additional inspections (over six each) shall be accomplished as a work order IAW PWS section 1.4 (Work Order Requirements).

The Contractor shall inspect each terminal for the following discrepancies and correct as required:

Identify and tag each cable in the terminal if not already tagged.

Ensure cable is grounded to a ground rod; notify COR immediately if ground rod is not available to complete maintenance action.

Inspect condition of cable and cable pairs for dry rot, exposed conductors, and any damage by rodents.

Ensure terminal is correctly installed.

Verify all working numbers and remove any unused.

Remove all unused cross-connects.

Update the CVC database indicating the correct GPS (if on the building exterior) location of the distribution pedestal terminals and record descriptive information for the distribution pedestal terminal.

1.3.4.6. Cable Analysis.

The Contractor shall review Telephone Maintenance System (TMS) records quarterly and perform cable analysis. The Contractor shall determine the number of bad pair(s) in each cable and report the percentage in each cable to COR. The Contractor shall also determine the cable fill rates and report to COR. Update CVC as necessary to record accurate cable information.

1.3.5. System and Service Outages and Trouble Calls/Tickets.

(Trouble tickets are managed by REMEDY)

1.3.5.1. Contractor Availability.

The contractor shall provide on call technician availability to ensure timely, reliable access to data and information services for authorized users. The contractor shall be available to the COR 100% of the time. The contractor shall respond in case of emergencies, outages, alerts, exercises, 24-hours a day, 7-days a week. The contractor shall report on- site and provide services as necessary until the emergency, alert or exercise is completed.

1.3.5.2. Scheduled Outages.

Contractor shall identify, coordinate, and schedule service outages with the COR, with a minimum of two weeks lead time to outage. The Contractor shall schedule such outages to minimize inconvenience to users based upon Government user work schedules. This may require working outside of normal duty hours. Normal duty hours are 0730 to 1630, Monday through Friday. The user must release all a ected equipment and circuits prior to any service disruption. The Contractor shall follow established local procedures for scheduling and implementing scheduled outages, aligned with Communications Focal Point. Notifications shall include the reason for the interruption, start and stop times, duration, the equipment, lines, and buildings a ected. The Contractor shall log the outage IAW the guidance in PWS section 1.3.15. (BTS Work Center Records).

1.3.5.3. Restoration/Completion of Outages, Trouble Calls/Tickets.

The COR will assign the category of the outage/trouble and establish the repair priority based on the Communication Focal Point Restoral Priority List if an outage occurs. The Contractor shall respond on site and initiate repair actions within the specified time listed below from the time the COR advises the Contractor of the problem. However, exceptions to time limits may be allowed, with the written approval of the CO, and routed through the COR, with appropriate justification. The Contractor shall restore services in the priority order determined by the COR. The Restoration Priority List (RPL) maintained by 7 CS Communication Focal Point shall apply in the absence of a COR. The Contractor shall continue to work on repair actions until service is restored based on priority. The Contractor shall work closely with the COR on all service or system outages, trouble calls/tickets and notify the COR in writing upon restoration of service providing the time service was restored and a description of repair action. The Contractor shall coordinate with base Network Control Center (NCC) to restore any Internet Protocol (IP) phone set outages. The Contractor shall log the outage IAW the guidance in PWS section 1.3.15. (BTS Work Center Records).

Outage/trouble call categories are further defined as:

1.3.5.3.1. Emergency. (Mission Critical Trouble Tickets)

Contractor shall respond on-site within two hours and restore service within eight hours unless otherwise approved by the CO through the COR in writing. Expedition of parts and/or labor is required at no additional charge. If an outage/trouble significantly a ects a mission, the COR may declare the outage/trouble as an Emergency. Emergency outages/troubles are classified as any of the following:

Loss of over 75% or more of total call handling capability of any communications system.

Loss of any Primary or Secondary Crash System or any portion thereof.

Failure of one or more circuits listed in the Base RPL.

Loss of LAN connectivity a ecting 100 or more users.

A ects security or emergency type operations, including Emergency Operations Center

(EOC); as well as those a ecting safety.

A ect specifically identified events and/or exercises.

1.3.4.3.2. Priority.

Contractor shall respond on-site within six hours and restore service as soon as possible but shall not exceed three work days. Expedition of parts or labor may be required at no additional charge.

Priority outages are classified as any of the following:

Loss of over 25% or more of total call handling capability of any communications system.

Major alarm of any switching system.

Loss of the Commanders Net or Land Mobile Radio (LMR) telephone/radio circuits.

Total loss of telephone service within a building IAW RPL or COR guidance.

Loss of LAN connectivity a ecting 15-99 users.

1.3.4.3.3. Routine.

Contractor shall respond on-site within 24-hours and restore service as soon as practicable but not to exceed five work days. Expedition of parts and/or labor is not required. Routine outages/troubles are any other outage(s) not included in the above categories.

1.3.4.3.4. Outage/Trouble Cause Identification.

The Contractor shall determine if a recorded problem or system failure is attributable to the BTS or other causes. The Contractor shall immediately notify the COR if the malfunction is determined to be due to other causes (outside the Contractor-maintained system/equipment). The Contractor may be liable for the cost of any third-party service calls or charges necessary to isolate and repair the problem if it is later determined that the cause of failure is related to the BTS or failure of proper O&M of the system.

1.3.5. Alarm Notification.

Contractor shall comply with the details of its alarm notification method as documented in the Contractor’s MSP. Alarm notification shall not interfere with any Government-owned system. Alarm notification of the switch system(s) shall not require assistance from base personnel.

Notification of switch outages shall not be through a continuous direct line to the switching system for security reasons. Remote diagnostics modems are not authorized. Contractor is responsible for all materials and equipment necessary to implement alarm notification and shall take all actions to implement the MSP and comply with telephone switching security standards.

1.3.6. Cable Location, Staking, and Marking.

The Contractor shall provide location, staking, and marking services on BTS encased or direct buried cable/underground conduits per base period and each option period (if exercised) when requested by the COR. Contractor shall collect Communication Feature Data up to 100,000 feet of cable and 200 GPS features (Manholes, Pedestals, DB Splices, etc.) per contract period and each option period (if exercised). Additional quantities of marking and staking services will be ordered via work order. See EIPS and ODC Pricing Table when directed to collect communication Feature Data (CFD) by the COR. Marking shall be within three feet of the actual location at ten-foot intervals and at direction changes. The marking shall begin 2 feet from the point of entry into the work area and shall continue 2 feet past the point of exit from the work area. Contractor shall complete location, staking and marking within the specified time listed below from the time the COR advises the Contractor of the requirement unless additional time is permitted by the COR. The Contractor shall document time extensions in writing, which includes the signatures of the COR and the on-site BTS manager. The Contractor shall comply with the following timelines for location, staking, and marking:

Emergency: Within 2 hours of notification.

Priority: Within 6 hours of notification.

Routine: Within 24 hours of notification.

1.3.7. System Cross-Connect and Disconnect Services.

Contractor shall perform system cross-connect and disconnect services. All cross-connects and disconnects, which are required or incidental to the performance of O&M actions (including those outside of the DCO), shall be included as part of the O&M service.

1.3.8. Configuration, Accounting, Integration, Reports, Security (CAIRS)

The Contractor shall operate and maintain the CAIRS. This includes storage and output of records and formatting of the switching system. The Contractor shall provide support for the Voice Switching System (VSS) System Message Detailed Recording (SMDR) and the output formatting records for CAIRS integration. The Contractor shall also provide support on the VSS for CAIRS troubleshooting.

1.3.9. Voice Mail

The Contractor shall provide voice mail O&M. This includes: management and administration of system network table and networking plan for multiple systems; additions; deletions; modifications to user’s mailbox; password resets; distribution list; holiday schedule tables; daylight savings time;

synchronization with the phone switch; and proper functioning of the auto attendant feature.

Functions also include diagnostic, maintenance, and minor programming changes on current software applications. System backup includes backup of system configuration, names, and print “list all” of database.

1.3.10. Voice Protection System (VPS).

The routine maintenance of the VPS system is via MAJCOM Communication Control Center (MCCC). The Contractor shall respond to any requests for local maintenance as directed by the

COR.

1.3.11. Automatic Call Distribution (ACD) System.

The Contractor shall provide O&M for the ACD system installed under the TelMod program (See Appendix 4.2). O&M includes: adds, moves, changes, and deletions; reconfiguration;

blocking/busying out trunks; configuring and modifying call routing; monitoring system operations;

updating firmware; initiating least cost routing; and updating the dial plan.

1.3.12. Tra ic Measurement and Analysis.

The COR may request up to six tra ic measurements and analysis per switch a year. The Contractor shall perform tra ic measurement and analysis within system capabilities and limitations and perform analysis and studies on the base switching system when requested by the COR. The information required by the contract must cover the tra ic management and analysis for no less than a five-day period, (Monday-Friday, excluding holidays). The Government may also request measurement and analysis for a particular line or group of lines. The Contractor shall provide technical support to include an interchange of information on technical parameters and capabilities of the BTS; location and identification of building terminals and communication rooms;

and verification of cable record information as directed by the COR or CO. These e orts include setting of equipment options to determine proper operational conditions; restoration of service to existing equipment; establishment of service to new facilities; establishment of service for existing facilities under renovation; transfer from one system to another system; and support of hardware and software upgrades.

1.3.12.1. Contractor Interface and Support for other Vendors.

The Contractor shall cooperate, share, and exchange routine or available technical and system equipment interface information with other vendors as directed by the COR or CO.

1.3.13. Workload/Status Meetings.

The BTS Manager shall attend up to two local meetings per month with the COR, the 7 CS Plans O ice, and/or CS to discuss status of current and future work orders, trouble tickets, outages, and PMIs. Unresolved issues between BTS Manager and COR will be resolved by including CO in additional meetings, for contractual resolution.

Additionally, the BTS Manager shall attend and make recommendations during semi-annual cost table reviews i.e. add, delete product identification items.

1.3.13.1. Design Review Meetings.

The Contractor shall review program or project drawings and provide comments concerning communications requirements within ten working days from receipt when requested by the COR.

The Contractor shall participate in designated design review meetings identified by the COR. The BTS manager shall attend up to two design review meetings per month.

1.3.14. Technical Solution and Costing

Contractor shall provide detailed technical solutions for work intended to be performed under this contract upon receipt of a written request from the COR. The technical solution shall include a listing of those e orts/pre-priced items required to complete the job and shall be provided to the COR using the work order format specified in PWS Section 1.4. The Contractor shall provide the proposed solution to the COR within five working days from receipt of requirement unless a longer period is agreed to by the COR and documented on the requirement. The Contractor shall perform ROM/desktop/budgetary estimates as directed by the COR. Additionally, the Contractor site lead must be authorized to perform short-notice Technical Solutions and Costing and source products from local vendors pending the approval of three quotes for items not included on the Product ID (PID) list.

1.3.15. BTS Work Center Records.

Contractor shall develop and maintain BTS work center records. The Contractor shall update work center records and update CVS within two work days after completion of the associated task(s) unless specified di erently within this section. All BTS records and documents established and maintained by the Contractor are Government property and shall remain at the site and be turned over to the COR for disposition upon contract completion. Failure to do so may result in withholding of final payment until all records are recovered or in a reduction in final payment for records lost or misplaced. The Government requires electronic maintenance and storage of records, unless otherwise specified herein. The Contractor shall identify all acronyms, codes, abbreviations, signs, and symbols used in each record. The Contractor shall use the same format for initial and all subsequent submissions of the same record unless otherwise approved by the CO. All records shall be readily available for review by the COR and Contract Specialist (CS), and other personnel (authorized in writing by the CO). The Contractor shall update all errors found or identified during review of the work center records. Contractor shall develop, update and/or maintain accurate, complete, and readable work center records as listed below:

1.3.15.1. Maintenance Support Plan (MSP).

The MSP shall enable the scheduling and tracking of preventive maintenance actions on Contractor-maintained equipment. This record shall be available within 30 calendar days after period of performance begins. When changes occur that a ect the MSP, revisions shall be submitted within ten work days after the e ective change (e.g. modification adding equipment) unless otherwise requested by the CO (e.g. with the proposal to add new equipment to maintenance). The Government will review and approve or provide the Contractor with required corrections. Changes may be implemented only after CO approval. The MSP shall contain at a minimum: a schedule of PMIs due on each piece of equipment being maintained (Appendix 4.2) for the life of the contract IAW equipment manufacturer’s recommendations; alarm notification procedures; and specific maintenance tasks to be performed on each system.

1.3.15.2. PMI Inspection Records and Malfunction Record.

The Contractor shall provide a listing of annual PMI routines and provide the COR a report on the results of PMI performed by the (5th) fifth of each month. PMI inspection records shall, at a minimum, contain:

Date and time inspection was performed.

A short description of inspection conducted.

Any malfunctions or problems annotated on record to include equipment data and serial number.

the corrective action taken by the contractor and the initials of the technician performing the inspection.

1.3.15.3. Maintenance/Repair Logs (e.g. maintenance actions, trouble tickets).

Contractor shall develop and maintain an accurate and legible BTS Maintenance/Repair Log to show all maintenance and inspections (other than PMIs) performed during each 24-hour period as a result of trouble report actions or scheduled/unscheduled outages. The log shall be initialed by the BTS Manager and shall include, as a minimum: initials of the person reporting a discrepancy;

time a discrepancy was reported (start time); short description of the discrepancy; identification of the customer/user by station line a ected (telephone number or circuit number); location of equipment (building and room number, etc.); time a technician(s) was dispatched; dates/times of coordination and restoration; time discrepancy was corrected (stop time) and annotation of log with the person or o ice contacted to provide status information; corrective action(s) taken; and restoration priority (emergency, priority, or routine outage(s)).