9l. Appendix L WeeklyOperationalSummaryReport_04.23.2025_Sanitized.xlsx

XLSX spreadsheet 1 MB Posted May 13, 2025

Attached to: Federal Flexible Spending Account Program (FSAFEDS) Federal contract opportunity
Solicitation number: 24322625R0004
Issued by: Office of Personnel Management

About this file

Written by GovTribe AI · May 13, 2025

This document is a Weekly Operational Summary spreadsheet containing detailed administrative claims processing data from January 2022 through April 2025. The report tracks multiple operational metrics for paperless claims appeals, manual healthcare claims, dependent care claims, and call center performance across different federal agencies. Key metrics include total claims received, claims processed, approval and denial rates, processing time frames, call volumes, average handle times, and web-based interactions.

The spreadsheet provides granular weekly and monthly breakdowns, showing consistent processing volumes ranging from approximately 400,000 to 600,000 total claims per week. Processing metrics demonstrate high efficiency, with most claims processed within 0-10 days and minimal delays. The data reflects a systematic approach to claims management, tracking various claim types including healthcare, medical necessity letters, and dependent care qualified life events across different administrative categories and time periods.

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April 2025 2025 Weekly Operational Summary

Paperless Claims				Appeals
Week of:	Paperless Reimbursement			Week of:	Total Appeals Received	Outcome		Number Complete in Number of Days from Received Date
	Auto-Reimbursement	Pick & Process	TOTALS BY WEEK			Approved	Denied	0-10	11-20	21-30	31+
Mar 31 - April 6	502,916	69,713	572,629	Mar 31 - April 6	11
April 7 - April 13	459,907	71,747	531,654	April 7 - April 13	13
April 14 - April 20	461,165	65,324	526,489	April 14 - April 20	35
April 21 - April 27				April 21 - April 27
April 28 - May 4				April 28 - May 4

TOTALS: 1,423,988 206,784 1,630,772 TOTALS: 59 0 0 0 0 0 0

Manual Claims - Health Care (General Purpose & LEX)							Letters of Medical Necessity (LMN)
Week of:	Pay Me Back			Pay My Provider			Week of:	Total LMNs Received	Outcome		Number Complete in Number of Days from Received Date
	EZ Receipt	Fax/Mail	Online	EZ Receipt	Online	TOTALS BY WEEK			Approved	Denied	0-5	6	7	8+
Mar 31 - April 6	36,084	729	41,292	3,849	1,258	83,212	Mar 31 - April 6	509
April 7 - April 13	36,513	820	42,680	3,874	1,385	85,272	April 7 - April 13	581
April 14 - April 20	38,738	841	48,429	3,510	1,587	93,105	April 14 - April 20	654
April 21 - April 27							April 21 - April 27
April 28 - May 4							April 28 - May 4

TOTALS: 111,335 2,390 132,401 11,233 4,230 261,589 TOTALS: 1,744 0 0 0 0 0 0

Manual Claims - Dependent Care							QLE Forms
Week of:	Pay Me Back			Pay My Provider			Week of:	Total QLEs Received	Outcome		Number Complete in Number of Days from Received Date
	EZ Receipt	Fax/Mail	Online	EZ Receipt	Online	TOTALS BY WEEK			Approved	Denied	0-5	6	7	8+
Mar 3 - Mar 9	4,174	799	6,985	14	51	12,023	Mar 31 - April 6	2
Mar 10 - Mar 16	3,554	654	7,072	15	35	11,330	April 7 - April 13	2
Mar 17 - Mar 23	3,254	717	6,541	29	41	10,582	April 14 - April 20	0
Mar 24 - Mar 30							April 21 - April 27
April 28 - May 4							April 28 - May 4

TOTALS: 10,982 2,170 20,598 58 127 33,935 TOTALS: 4 0 0 0 0 0 0

Call Center Summary Report

Online QLEs

Telephone Stats

Mar 31 - April 6

April 7 - April 13

April 14 - April 20

April 21 - April 27

April 28 - May 4

Month to Date TOTALS

Week of:

Total QLEs Received

Outcome

Number Complete in Number of Days from Received Date

Approved

Denied

0-5

Calls Received

5,623

5,670

5,441

16,734

Mar 31 - April 6

2,977

April 7 - April 13

2,036

April 14 - April 20

973

Average Handle Time

0:00

April 21 - April 27

April 28 - May 4

							TOTALS:	5,986	0	0	0	0	0	0
Email Response Stats	Mar 31 - April 6	April 7 - April 13	April 14 - April 20	April 21 - April 27	April 28 - May 4	Month to Date TOTALS

Webs Received 220 242 250 712

March 2025 2025 Weekly Operational Summary

Paperless Claims				Appeals
Week of:	Paperless Reimbursement			Week of:	Total Appeals Received	Outcome		Number Complete in Number of Days from Received Date
	Auto-Reimbursement	Pick & Process	TOTALS BY WEEK			Approved	Denied	0-10	11-20	21-30	31+
Mar 3 - Mar 9	518,367	70,062	588,429	Mar 3 - Mar 9	14
Mar 10 - Mar 16	485,393	60,586	545,979	Mar 10 - Mar 16	8
Mar 17 - Mar 23	483,138	65,427	548,565	Mar 17 - Mar 23	20
Mar 24 - Mar 30	469,247	61,036	530,283	Mar 24 - Mar 30	34

TOTALS: 1,956,145 257,111 2,213,256 TOTALS: 76 0 0 0 0 0 0

Manual Claims - Health Care (General Purpose & LEX)							Letters of Medical Necessity (LMN)
Week of:	Pay Me Back			Pay My Provider			Week of:	Total LMNs Received	Outcome		Number Complete in Number of Days from Received Date
	EZ Receipt	Fax/Mail	Online	EZ Receipt	Online	TOTALS BY WEEK			Approved	Denied	0-5	6	7	8+
Mar 3 - Mar 9	37,895	713	41,897	3,637	1,185	85,327	Mar 3 - Mar 9	608
Mar 10 - Mar 16	38,317	773	43,542	3,343	1,364	87,339	Mar 10 - Mar 16	597
Mar 17 - Mar 23	40,892	728	44,972	3,487	1,304	91,383	Mar 17 - Mar 23	575
Mar 24 - Mar 30	36,072	784	40,052	3,563	1,339	81,810	Mar 24 - Mar 30	572

TOTALS: 153,176 2,998 170,463 14,030 5,192 345,859 TOTALS: 2,352 0 0 0 0 0 0

Manual Claims - Dependent Care							QLE Forms
Week of:	Pay Me Back			Pay My Provider			Week of:	Total QLEs Received	Outcome		Number Complete in Number of Days from Received Date
	EZ Receipt	Fax/Mail	Online	EZ Receipt	Online	TOTALS BY WEEK			Approved	Denied	0-5	6	7	8+
Mar 3 - Mar 9	4,857	910	8,735	28	49	14,579	Mar 3 - Mar 9	0
Mar 10 - Mar 16	3,396	684	6,923	22	43	11,068	Mar 10 - Mar 16	1
Mar 17 - Mar 23	3,394	699	6,330	20	50	10,493	Mar 17 - Mar 23	4
Mar 24 - Mar 30	2,709	641	5,460	22	51	8,883	Mar 24 - Mar 30	1

TOTALS: 14,356 2,934 27,448 92 193 45,023 TOTALS: 6 0 0 0 0 0 0

Call Center Summary Report

Online QLEs

Telephone Stats

Mar 3 - Mar 9

Mar 10 - Mar 16

Mar 17 - Mar 23

Mar 24 - Mar 30

Month to Date TOTALS

Week of:

Total QLEs Received

Outcome

Number Complete in Number of Days from Received Date

Approved

Denied

0-5

Calls Received

5,708

5,619

5,476

5,119

21,922

Mar 3 - Mar 9

4,305

Mar 10 - Mar 16

5,431

Mar 17 - Mar 23

4,252

Average Handle Time

8:05

8:04

8:09

8:26

Mar 24 - Mar 30

4,480

						TOTALS:	18,468	0	0	0	0	0	0
Email Response Stats	Mar 3 - Mar 9	Mar 10 - Mar 16	Mar 17 - Mar 23	Mar 24 - Mar 30	Month to Date TOTALS

Webs Received 244 251 276 252 1,023

February 2025 2025 Weekly Operational Summary

Paperless Claims				Appeals
Week of:	Paperless Reimbursement			Week of:	Total Appeals Received	Outcome		Number Complete in Number of Days from Received Date
	Auto-Reimbursement	Pick & Process	TOTALS BY WEEK			Approved	Denied	0-10	11-20	21-30	31+
Feb 3 - Feb 9	519,294	58,287	577,581	Feb 3 - Feb 9	57
Feb 10 - Feb 16	508,355	55,111	563,466	Feb 10 - Feb 16	35
Feb 17 - Feb 23	467,015	62,627	529,642	Feb 17 - Feb 23	17
Feb 24 - Mar 2	479,635	57,971	537,606	Feb 24 - Mar 2	17

TOTALS: 1,974,299 233,996 2,208,295 TOTALS: 126 0 0 0 0 0 0

Manual Claims - Health Care (General Purpose & LEX)							Letters of Medical Necessity (LMN)
Week of:	Pay Me Back			Pay My Provider			Week of:	Total LMNs Received	Outcome		Number Complete in Number of Days from Received Date
	EZ Receipt	Fax/Mail	Online	EZ Receipt	Online	TOTALS BY WEEK			Approved	Denied	0-5	6	7	8+
Feb 3 - Feb 9	36,061	951	38,404	2,555	987	78,958	Feb 3 - Feb 9	595
Feb 10 - Feb 16	36,189	618	39,985	2,885	996	80,673	Feb 10 - Feb 16	664
Feb 17 - Feb 23	36,522	572	41,054	2,958	996	82,102	Feb 17 - Feb 23	535
Feb 24 - Mar 2	37,496	705	40,349	3,179	1,077	82,806	Feb 24 - Mar 2	567

TOTALS: 146,268 2,846 159,792 11,577 4,056 324,539 TOTALS: 2,361 0 0 0 0 0 0

Manual Claims - Dependent Care							QLE Forms
Week of:	Pay Me Back			Pay My Provider			Week of:	Total QLEs Received	Outcome		Number Complete in Number of Days from Received Date
	EZ Receipt	Fax/Mail	Online	EZ Receipt	Online	TOTALS BY WEEK			Approved	Denied	0-5	6	7	8+
Feb 3 - Feb 9	4,872	974	9,171	31	65	15,113	Feb 3 - Feb 9	1
Feb 10 - Feb 16	3,440	602	7,076	10	39	11,167	Feb 10 - Feb 16	2
Feb 17 - Feb 23	3,140	712	6,377	16	33	10,278	Feb 17 - Feb 23	1
Feb 24 - Mar 2	3,114	773	5,683	22	56	9,648	Feb 24 - Mar 2	0

TOTALS: 14,566 3,061 28,307 79 193 46,206 TOTALS: 4 0 0 0 0 0 0

Call Center Summary Report

Online QLEs

Telephone Stats

Feb 3 - Feb 9

Feb 10 - Feb 16

Feb 17 - Feb 23

Feb 24 - Mar 2

Month to Date TOTALS

Week of:

Total QLEs Received

Outcome

Number Complete in Number of Days from Received Date

Approved

Denied

0-5

Calls Received

6,805

5,662

5,432

5,159

23,058

Feb 3 - Feb 9

1,675

Feb 10 - Feb 16

1,212

Feb 17 - Feb 23

1,287

Average Handle Time

8:42

8:17

8:40

8:25

Feb 24 - Mar 2

1,114

						TOTALS:	5,288	0	0	0	0	0	0
Email Response Stats	Feb 3 - Feb 9	Feb 10 - Feb 16	Feb 17 - Feb 23	Feb 24 - Mar 2	Month to Date TOTALS

Webs Received 324 367 311 242 1,244

January 2025 2025 Weekly Operational Summary

Paperless Claims				Appeals
Week of:	Paperless Reimbursement			Week of:	Total Appeals Received	Outcome		Number Complete in Number of Days from Received Date
	Auto-Reimbursement	Pick & Process	TOTALS BY WEEK			Approved	Denied	0-10	11-20	21-30	31+
Dec 30 - Jan 5	246,277	19,686	265,963	Dec 30 - Jan 5	2
Jan 6 - Jan 12	410,405	38,701	449,106	Jan 6 - Jan 12	16
Jan 13 - Jan 19	430,219	40,111	470,330	Jan 13 - Jan 19	11
Jan 20 - Jan 26	427,427	41,510	468,937	Jan 20 - Jan 26	8
Jan 27 - Feb 2	467,096	44,989	512,085	Jan 27 - Feb 2	6

TOTALS: 1,981,424 184,997 2,166,421 TOTALS: 43 0 0 0 0 0 0

Manual Claims - Health Care (General Purpose & LEX)							Letters of Medical Necessity (LMN)
Week of:	Pay Me Back			Pay My Provider			Week of:	Total LMNs Received	Outcome		Number Complete in Number of Days from Received Date
	EZ Receipt	Fax/Mail	Online	EZ Receipt	Online	TOTALS BY WEEK			Approved	Denied	0-5	6	7	8+
Dec 30 - Jan 5	19,994	528	29,574	1,059	646	51,801	Dec 30 - Jan 5	591
Jan 6 - Jan 12	28,619	633	34,234	2,528	1,409	67,423	Jan 6 - Jan 12	577
Jan 13 - Jan 19	31,879	641	35,286	2,536	1,239	71,581	Jan 13 - Jan 19	632
Jan 20 - Jan 26	34,296	384	36,215	2,250	931	74,076	Jan 20 - Jan 26	633
Jan 27 - Feb 2	32,459	588	34,543	2,398	898	70,886	Jan 27 - Feb 2	665

TOTALS: 147,247 2,774 169,852 10,771 5,123 335,767 TOTALS: 3,098 0 0 0 0 0 0

Manual Claims - Dependent Care							QLE Forms
Week of:	Pay Me Back			Pay My Provider			Week of:	Total QLEs Received	Outcome		Number Complete in Number of Days from Received Date
	EZ Receipt	Fax/Mail	Online	EZ Receipt	Online	TOTALS BY WEEK			Approved	Denied	0-5	6	7	8+
Dec 30 - Jan 5	2,187	422	5,012	14	61	7,696	Dec 30 - Jan 5	3
Jan 6 - Jan 12	3,755	1,037	8,073	33	66	12,964	Jan 6 - Jan 12	0
Jan 13 - Jan 19	3,585	811	7,604	23	52	12,075	Jan 13 - Jan 19	4
Jan 20 - Jan 26	3,277	736	6,764	19	52	10,848	Jan 20 - Jan 26	0
Jan 27 - Feb 2	2,997	693	6,021	22	58	9,791	Jan 27 - Feb 2	1

TOTALS: 15,801 3,699 33,474 111 289 53,374 TOTALS: 8 0 0 0 0 0 0

Call Center Summary Report

Online QLEs

Telephone Stats

Dec 30 - Jan 5

Jan 6 - Jan 12

Jan 13 - Jan 19

Jan 20 - Jan 26

Jan 27 - Feb 2

Month to Date TOTALS

Week of:

Total QLEs Received

Outcome

Number Complete in Number of Days from Received Date

Approved

Denied

0-5

Calls Received

8,086

8,433

8,375

6,479

6,673

38,046

Dec 30 - Jan 5

1,081

Jan 6 - Jan 12

2,009

Jan 13 - Jan 19

2,059

Average Handle Time

10:52

9:26

8:47

8:54

8:21

Jan 20 - Jan 26

1,641

Jan 27 - Feb 2

1,567

							TOTALS:	8,357	0	0	0	0	0	0
Email Response Stats	Dec 30 - Jan 5	Jan 6 - Jan 12	Jan 13 - Jan 19	Jan 20 - Jan 26	Jan 27 - Feb 2	Month to Date TOTALS

Webs Received 184 294 377 327 367 1,549

December 2024 2024 Weekly Operational Summary

Paperless Claims				Appeals
Week of:	Paperless Reimbursement			Week of:	Total Appeals Received	Outcome		Number Complete in Number of Days from Received Date
	Auto-Reimbursement	Pick & Process	TOTALS BY WEEK			Approved	Denied	0-10	11-20	21-30	31+
Dec 2 - Dec 8	666,839	99,975	766,814	Dec 2 - Dec 8	41
Dec 9 - Dec 15	515,215	73,847	589,062	Dec 9 - Dec 15	29
Dec 16 - Dec 22	510,374	34,204	544,578	Dec 16 - Dec 22	27
Dec 23 - Dec 29	433,553	26,539	460,092	Dec 23 - Dec 29	6

TOTALS: 2,125,981 234,565 2,360,546 TOTALS: 103 0 0 0 0 0 0

Manual Claims - Health Care (General Purpose & LEX)							Letters of Medical Necessity (LMN)
Week of:	Pay Me Back			Pay My Provider			Week of:	Total LMNs Received	Outcome		Number Complete in Number of Days from Received Date
	EZ Receipt	Fax/Mail	Online	EZ Receipt	Online	TOTALS BY WEEK			Approved	Denied	0-5	6	7	8+
Dec 2 - Dec 8	29,298	758	44,825	3,414	1,466	79,761	Dec 2 - Dec 8	576
Dec 9 - Dec 15	31,633	696	48,629	2,908	1,108	84,974	Dec 9 - Dec 15	527
Dec 16 - Dec 22	26,259	729	34,877	2,333	996	65,194	Dec 16 - Dec 22	516
Dec 23 - Dec 29	22,633	533	33,062	1,653	553	58,434	Dec 23 - Dec 29	396

TOTALS: 109,823 2,716 161,393 10,308 4,123 288,363 TOTALS: 2,015 0 0 0 0 0 0

Manual Claims - Dependent Care							QLE Forms
Week of:	Pay Me Back			Pay My Provider			Week of:	Total QLEs Received	Outcome		Number Complete in Number of Days from Received Date
	EZ Receipt	Fax/Mail	Online	EZ Receipt	Online	TOTALS BY WEEK			Approved	Denied	0-5	6	7	8+
Dec 2 - Dec 8	3,971	971	7,884	23	56	12,905	Dec 2 - Dec 8	6
Dec 9 - Dec 15	4,092	1,025	8,270	36	35	13,458	Dec 9 - Dec 15	3
Dec 16 - Dec 22	2,676	762	4,795	17	34	8,284	Dec 16 - Dec 22	3
Dec 23 - Dec 29	2,463	729	4,741	13	38	7,984	Dec 23 - Dec 29	1

TOTALS: 13,202 3,487 25,690 89 163 42,631 TOTALS: 13 0 0 0 0 0 0

Call Center Summary Report

Online QLEs

Telephone Stats

Dec 2 - Dec 8

Dec 9 - Dec 15

Dec 16 - Dec 22

Dec 23 - Dec 29

Month to Date TOTALS

Week of:

Total QLEs Received

Outcome

Number Complete in Number of Days from Received Date

Approved

Denied

0-5

Calls Received

25,058

26,164

5,352

4,412

60,986

Dec 2 - Dec 8

N/A

Dec 9 - Dec 15

N/A

Dec 16 - Dec 22

N/A

Average Handle Time

12:52

12:39

10:32

0:11

Dec 23 - Dec 29

N/A

						TOTALS:	0	0	0	0	0	0	0
Email Response Stats	Dec 2 - Dec 8	Dec 9 - Dec 15	Dec 16 - Dec 22	Dec 23 - Dec 29	Month to Date TOTALS

Webs Received 351 474 214 160 1,199

November 2024 2024 Weekly Operational Summary

Paperless Claims				Appeals
Week of:	Paperless Reimbursement			Week of:	Total Appeals Received	Outcome		Number Complete in Number of Days from Received Date
	Auto-Reimbursement	Pick & Process	TOTALS BY WEEK			Approved	Denied	0-10	11-20	21-30	31+
Nov 4 - Nov 10	495,600	56,838	552,438	Nov 4 - Nov 10	16
Nov 11 - Nov 17	483,391	74,474	557,865	Nov 11 - Nov 17	10
Nov 18 - Nov 24	559,493	74,190	633,683	Nov 18 - Nov 24	24
Nov 25 - Dec 1	344,451	55,168	399,619	Nov 25 - Dec 1	6

TOTALS: 1,882,935 260,670 2,143,605 TOTALS: 56 0 0 0 0 0 0

Manual Claims - Health Care (General Purpose & LEX)							Letters of Medical Necessity (LMN)
Week of:	Pay Me Back			Pay My Provider			Week of:	Total LMNs Received	Outcome		Number Complete in Number of Days from Received Date
	EZ Receipt	Fax/Mail	Online	EZ Receipt	Online	TOTALS BY WEEK			Approved	Denied	0-5	6	7	8+
Nov 4 - Nov 10	22,075	430	27,397	2,891	1,140	53,933	Nov 4 - Nov 10	294
Nov 11 - Nov 17	25,884	484	34,014	2,657	783	63,822	Nov 11 - Nov 17	330
Nov 18 - Nov 24	27,735	719	39,865	3,048	1,366	72,733	Nov 18 - Nov 24	414
Nov 25 - Dec 1	20,734	476	28,199	2,156	648	52,213	Nov 25 - Dec 1	270

TOTALS: 96,428 2,109 129,475 10,752 3,937 242,701 TOTALS: 1,308 0 0 0 0 0 0

Manual Claims - Dependent Care							QLE Forms
Week of:	Pay Me Back			Pay My Provider			Week of:	Total QLEs Received	Outcome		Number Complete in Number of Days from Received Date
	EZ Receipt	Fax/Mail	Online	EZ Receipt	Online	TOTALS BY WEEK			Approved	Denied	0-5	6	7	8+
Nov 4 - Nov 10	3,240	700	5,187	24	45	9,196	Nov 4 - Nov 10	36
Nov 11 - Nov 17	3,384	864	6,386	14	34	10,682	Nov 11 - Nov 17	5
Nov 18 - Nov 24	3,364	775	6,915	17	34	11,105	Nov 18 - Nov 24	9
Nov 25 - Dec 1	2,378	738	4,738	18	34	7,906	Nov 25 - Dec 1	16

TOTALS: 12,366 3,077 23,226 73 147 38,889 TOTALS: 66 0 0 0 0 0 0

Call Center Summary Report

Online QLEs

Telephone Stats

Nov 4 - Nov 10

Nov 11 - Nov 17

Nov 18 - Nov 24

Nov 25 - Dec 1

Month to Date TOTALS

Week of:

Total QLEs Received

Outcome

Number Complete in Number of Days from Received Date

Approved

Denied

0-5

Calls Received

4,766

11,774

12,962

8,409

37,911

Nov 4 - Nov 10

N/A

Nov 11 - Nov 17

N/A

Nov 18 - Nov 24

N/A

Average Handle Time

9:36

9:16

9:43

10:08

Nov 25 - Dec 1

N/A

						TOTALS:	0	0	0	0	0	0	0
Email Response Stats	Nov 4 - Nov 10	Nov 11 - Nov 17	Nov 18 - Nov 24	Nov 25 - Dec 1	Month to Date TOTALS

Webs Received 178 232 325 266 1,001

October 2024 2024 Weekly Operational Summary

Paperless Claims				Appeals
Week of:	Paperless Reimbursement			Week of:	Total Appeals Received	Outcome		Number Complete in Number of Days from Received Date
	Auto-Reimbursement	Pick & Process	TOTALS BY WEEK			Approved	Denied	0-10	11-20	21-30	31+
Sept 30 - Oct 6	507,548	45,301	552,849	Sept 30 - Oct 6	10
Oct 7 - Oct 13	496,146	45,835	541,981	Oct 7 - Oct 13	1
Oct 14 - Oct 20	490,009	50,052	540,061	Oct 14 - Oct 20	12
Oct 21 - Oct 27	504,258	50,874	555,132	Oct 21 - Oct 27	14
Oct 28 - Nov 3	483,590	56,594	540,184	Oct 28 - Nov 3	4

TOTALS: 2,481,551 248,656 2,730,207 TOTALS: 41 0 0 0 0 0 0

Manual Claims - Health Care (General Purpose & LEX)							Letters of Medical Necessity (LMN)
Week of:	Pay Me Back			Pay My Provider			Week of:	Total LMNs Received	Outcome		Number Complete in Number of Days from Received Date
	EZ Receipt	Fax/Mail	Online	EZ Receipt	Online	TOTALS BY WEEK			Approved	Denied	0-5	6	7	8+
Sept 30 - Oct 6	22,161	398	24,960	2,720	868	51,107	Sept 30 - Oct 6	250
Oct 7 - Oct 13	20,300	516	24,463	2,724	1,083	49,086	Oct 7 - Oct 13	225
Oct 14 - Oct 20	21,954	401	24,675	3,084	1,011	51,125	Oct 14 - Oct 20	239
Oct 21 - Oct 27	20,286	477	24,373	2,485	867	48,488	Oct 21 - Oct 27	253
Oct 28 - Nov 3	21,032	576	25,520	2,459	964	50,551	Oct 28 - Nov 3	263

TOTALS: 105,733 2,368 123,991 13,472 4,793 250,357 TOTALS: 1,230 0 0 0 0 0 0

Manual Claims - Dependent Care							QLE Forms
Week of:	Pay Me Back			Pay My Provider			Week of:	Total QLEs Received	Outcome		Number Complete in Number of Days from Received Date
	EZ Receipt	Fax/Mail	Online	EZ Receipt	Online	TOTALS BY WEEK			Approved	Denied	0-5	6	7	8+
Sept 30 - Oct 6	3,414	854	5,243	28	50	9,589	Sept 30 - Oct 6	0
Oct 7 - Oct 13	2,405	636	4,055	14	31	7,141	Oct 7 - Oct 13	7
Oct 14 - Oct 20	2,522	690	4,246	11	33	7,502	Oct 14 - Oct 20	7
Oct 21 - Oct 27	2,126	607	3,827	15	25	6,600	Oct 21 - Oct 27	0
Oct 28 - Nov 3	2,529	814	4,039	25	38	7,445	Oct 28 - Nov 3	0

TOTALS: 12,996 3,601 21,410 93 177 38,277 TOTALS: 14 0 0 0 0 0 0

Call Center Summary Report

Online QLEs

Telephone Stats

Sept 30 - Oct 6

Oct 7 - Oct 13

Oct 14 - Oct 20

Oct 21 - Oct 27

Oct 28 - Nov 3

Month to Date TOTALS

Week of:

Total QLEs Received

Outcome

Number Complete in Number of Days from Received Date

Approved

Denied

0-5

Calls Received

3,262

3,012

3,207

4,119

3,581

17,181

Sept 30 - Oct 6

295

Oct 7 - Oct 13

N/A

Oct 14 - Oct 20

N/A

Average Handle Time

8:24

8:19

8:33

8:05

8:39

Oct 21 - Oct 27

N/A

Oct 28 - Nov 3

N/A

							TOTALS:	295	0	0	0	0	0	0
Email Response Stats	Sept 30 - Oct 6	Oct 7 - Oct 13	Oct 14 - Oct 20	Oct 21 - Oct 27	Oct 28 - Nov 3	Month to Date TOTALS

Webs Received 138 118 129 174 163 722

September 2024 2024 Weekly Operational Summary

Paperless Claims				Appeals
Week of:	Paperless Reimbursement			Week of:	Total Appeals Received	Outcome		Number Complete in Number of Days from Received Date
	Auto-Reimbursement	Pick & Process	TOTALS BY WEEK			Approved	Denied	0-10	11-20	21-30	31+
Sept 2 - Sept 8	458,481	44,193	502,674	Sept 2 - Sept 8	17
Sept 9 - Sept 15	501,233	43,511	544,744	Sept 9 - Sept 15	18
Sept 16 - Sept 22	506,240	51,204	557,444	Sept 16 - Sept 22	26
Sept 23 - Sept 29	495,190	48,789	543,979	Sept 23 - Sept 29	1

TOTALS: 1,961,144 187,697 2,148,841 TOTALS: 62 0 0 0 0 0 0

Manual Claims - Health Care (General Purpose & LEX)							Letters of Medical Necessity (LMN)
Week of:	Pay Me Back			Pay My Provider			Week of:	Total LMNs Received	Outcome		Number Complete in Number of Days from Received Date
	EZ Receipt	Fax/Mail	Online	EZ Receipt	Online	TOTALS BY WEEK			Approved	Denied	0-5	6	7	8+
Sept 2 - Sept 8	19,506	416	20,119	2,759	840	43,640	Sept 2 - Sept 8	195
Sept 9 - Sept 15	22,947	410	24,796	3,141	977	52,271	Sept 9 - Sept 15	240
Sept 16 - Sept 22	21,531	445	24,833	3,271	1,160	51,240	Sept 16 - Sept 22	219
Sept 23 - Sept 29	21,970	600	25,944	3,122	1,137	52,773	Sept 23 - Sept 29	235

TOTALS: 85,954 1,871 95,692 12,293 4,114 199,924 TOTALS: 889 0 0 0 0 0 0

Manual Claims - Dependent Care							QLE Forms
Week of:	Pay Me Back			Pay My Provider			Week of:	Total QLEs Received	Outcome		Number Complete in Number of Days from Received Date
	EZ Receipt	Fax/Mail	Online	EZ Receipt	Online	TOTALS BY WEEK			Approved	Denied	0-5	6	7	8+
Sept 2 - Sept 8	2,827	715	4,139	13	37	7,731	Sept 2 - Sept 8	0
Sept 9 - Sept 15	2,786	603	4,347	29	26	7,791	Sept 9 - Sept 15	0
Sept 16 - Sept 22	2,771	760	4,673	17	30	8,251	Sept 16 - Sept 22	0
Sept 23 - Sept 29	2,204	637	3,898	22	26	6,787	Sept 23 - Sept 29	3

TOTALS: 10,588 2,715 17,057 81 119 30,560 TOTALS: 3 0 0 0 0 0 0

Call Center Summary Report

Online QLEs

Telephone Stats

Sept 2 - Sept 8

Sept 9 - Sept 15

Sept 16 - Sept 22

Sept 23 - Sept 29

Month to Date TOTALS

Week of:

Total QLEs Received

Outcome

Number Complete in Number of Days from Received Date

Approved

Denied

0-5

Calls Received

2,469

2,813

3,179

3,195

11,656

Sept 2 - Sept 8

966

Sept 9 - Sept 15

1,148

Sept 16 - Sept 22

1,348

Average Handle Time

7:56

8:14

8:02

8:12

Sept 23 - Sept 29

1,318

						TOTALS:	4,780	0	0	0	0	0	0
Email Response Stats	Sept 2 - Sept 8	Sept 9 - Sept 15	Sept 16 - Sept 22	Sept 23 - Sept 29	Month to Date TOTALS

Webs Received 131 93 156 143 523

August 2024 2024 Weekly Operational Summary

Paperless Claims				Appeals
Week of:	Paperless Reimbursement			Week of:	Total Appeals Received	Outcome		Number Complete in Number of Days from Received Date
	Auto-Reimbursement	Pick & Process	TOTALS BY WEEK			Approved	Denied	0-10	11-20	21-30	31+
Aug 5 - Aug 11	514,626	48,578	563,204	Aug 5 - Aug 11	20
Aug 12 - Aug 18	476,100	44,591	520,691	Aug 12 - Aug 18	19
Aug 19 - Aug 25	499,310	50,696	550,006	Aug 19 - Aug 25	39
Aug 26 - Sept 1	504,660	43,031	547,691	Aug 26 - Sept 1	24

TOTALS: 1,994,696 186,896 2,181,592 TOTALS: 102 0 0 0 0 0 0

Manual Claims - Health Care (General Purpose & LEX)							Letters of Medical Necessity (LMN)
Week of:	Pay Me Back			Pay My Provider			Week of:	Total LMNs Received	Outcome		Number Complete in Number of Days from Received Date
	EZ Receipt	Fax/Mail	Online	EZ Receipt	Online	TOTALS BY WEEK			Approved	Denied	0-5	6	7	8+
Aug 5 - Aug 11	25,143	503	25,855	3,248	1,050	55,799	Aug 5 - Aug 11	252
Aug 12 - Aug 18	22,356	554	22,466	3,290	1,029	49,695	Aug 12 - Aug 18	229
Aug 19 - Aug 25	25,436	585	25,981	3,594	1,260	56,856	Aug 19 - Aug 25	271
Aug 26 - Sept 1	22,727	480	23,620	3,042	1,196	51,065	Aug 26 - Sept 1	228

TOTALS: 95,662 2,122 97,922 13,174 4,535 213,415 TOTALS: 980 0 0 0 0 0 0

Manual Claims - Dependent Care							QLE Forms
Week of:	Pay Me Back			Pay My Provider			Week of:	Total QLEs Received	Outcome		Number Complete in Number of Days from Received Date
	EZ Receipt	Fax/Mail	Online	EZ Receipt	Online	TOTALS BY WEEK			Approved	Denied	0-5	6	7	8+
Aug 5 - Aug 11	3,537	802	5,511	20	46	9,916	Aug 5 - Aug 11	0
Aug 12 - Aug 18	2,427	601	3,955	12	24	7,019	Aug 12 - Aug 18	1
Aug 19 - Aug 25	3,090	739	5,160	28	32	9,049	Aug 19 - Aug 25	2
Aug 26 - Sept 1	2,502	689	4,088	18	32	7,329	Aug 26 - Sept 1	1

TOTALS: 11,556 2,831 18,714 78 134 33,313 TOTALS: 4 0 0 0 0 0 0

Call Center Summary Report

Online QLEs

Telephone Stats

Aug 5 - Aug 11

Aug 12 - Aug 18

Aug 19 - Aug 25

Aug 26 - Sept 1

Month to Date TOTALS

Week of:

Total QLEs Received

Outcome

Number Complete in Number of Days from Received Date

Approved

Denied

0-5

Calls Received

3,430

3,094

3,296

2,960

12,780

Aug 5 - Aug 11

1,835

Aug 12 - Aug 18

1,274

Aug 19 - Aug 25

1,124

Average Handle Time

8:05

8:14

8:20

8:09

Aug 26 - Sept 1

917

						TOTALS:	5,150	0	0	0	0	0	0
Email Response Stats	Aug 5 - Aug 11	Aug 12 - Aug 18	Aug 19 - Aug 25	Aug 26 - Sept 1	Month to Date TOTALS

Webs Received 143 142 114 122 521

July 2024 2024 Weekly Operational Summary

Paperless Claims				Appeals
Week of:	Paperless Reimbursement			Week of:	Total Appeals Received	Outcome		Number Complete in Number of Days from Received Date
	Auto-Reimbursement	Pick & Process	TOTALS BY WEEK			Approved	Denied	0-10	11-20	21-30	31+
July 1 - July 7	426,722	44,479	471,201	July 1 - July 7	25
July 8 - July 14	521,528	53,729	575,257	July 8 - July 14	22
July 15 - July 21	479,414	48,236	527,650	July 15 - July 21	12
July 22 - July 28	494,073	44,033	538,106	July 22 - July 28	4
July 29 - Aug 4	507,810	49,899	557,709	July 29 - Aug 4	15

TOTALS: 2,429,547 240,376 2,669,923 TOTALS: 78 0 0 0 0 0 0

Manual Claims - Health Care (General Purpose & LEX)							Letters of Medical Necessity (LMN)
Week of:	Pay Me Back			Pay My Provider			Week of:	Total LMNs Received	Outcome		Number Complete in Number of Days from Received Date
	EZ Receipt	Fax/Mail	Online	EZ Receipt	Online	TOTALS BY WEEK			Approved	Denied	0-5	6	7	8+
July 1 - July 7	22,637	787	22,497	2,569	697	49,187	July 1 - July 7	236
July 8 - July 14	29,456	974	30,945	3,218	742	65,335	July 8 - July 14	308
July 15 - July 21	24,630	829	26,311	3,522	1,479	56,771	July 15 - July 21	288
July 22 - July 28	27,319	671	28,152	4,118	2,149	62,409	July 22 - July 28	308
July 29 - Aug 4	24,329	525	25,467	3,918	1,382	55,621	July 29 - Aug 4	265

TOTALS: 128,371 3,786 133,372 17,345 6,449 289,323 TOTALS: 1,405 0 0 0 0 0 0

Manual Claims - Dependent Care							QLE Forms
Week of:	Pay Me Back			Pay My Provider			Week of:	Total QLEs Received	Outcome		Number Complete in Number of Days from Received Date
	EZ Receipt	Fax/Mail	Online	EZ Receipt	Online	TOTALS BY WEEK			Approved	Denied	0-5	6	7	8+
July 1 - July 7	2,939	642	4,634	22	32	8,269	July 1 - July 7	1
July 8 - July 14	3,477	886	6,100	25	68	10,556	July 8 - July 14	0
July 15 - July 21	2,760	642	5,048	20	26	8,496	July 15 - July 21	1
July 22 - July 28	2,892	795	4,651	19	41	8,398	July 22 - July 28	0
July 29 - Aug 4	2,793	776	4,895	25	38	8,527	July 29 - Aug 4	1

TOTALS: 14,861 3,741 25,328 111 205 44,246 TOTALS: 3 0 0 0 0 0 0

Call Center Summary Report

Online QLEs

Telephone Stats

July 1 - July 7

July 8 - July 14

July 15 - July 21

July 22 - July 28

July 29 - Aug 4

Month to Date TOTALS

Week of:

Total QLEs Received

Outcome

Number Complete in Number of Days from Received Date

Approved

Denied

0-5

Calls Received

3,551

4,272

3,848

3,372

3,804

18,847

July 1 - July 7

N/A

July 8 - July 14

N/A

July 15 - July 21

N/A

Average Handle Time

7:18

7:54

7:38

7:28

8:19

July 22 - July 28

N/A

July 29 - Aug 4

1,531

							TOTALS:	1,531	0	0	0	0	0	0
Email Response Stats	July 1 - July 7	July 8 - July 14	July 15 - July 21	July 22 - July 28	July 29 - Aug 4	Month to Date TOTALS

Webs Received 246 294 216 161 175 1,092

June 2024 2024 Weekly Operational Summary

Paperless Claims				Appeals
Week of:	Paperless Reimbursement			Week of:	Total Appeals Received	Outcome		Number Complete in Number of Days from Received Date
	Auto-Reimbursement	Pick & Process	TOTALS BY WEEK			Approved	Denied	0-10	11-20	21-30	31+
June 3 - June 9	503,124	55,586	558,710	June 3 - June 9	26
June 10 - June 16	507,314	52,837	560,151	June 10 - June 16	55
June 17 - June 23	485,697	53,102	538,799	June 17 - June 23	19
June 24 - June 30	492,991	49,660	542,651	June 24 - June 30	53

TOTALS: 1,989,126 211,185 2,200,311 TOTALS: 153 0 0 0 0 0 0

Manual Claims - Health Care (General Purpose & LEX)							Letters of Medical Necessity (LMN)
Week of:	Pay Me Back			Pay My Provider			Week of:	Total LMNs Received	Outcome		Number Complete in Number of Days from Received Date
	EZ Receipt	Fax/Mail	Online	EZ Receipt	Online	TOTALS BY WEEK			Approved	Denied	0-5	6	7	8+
June 3 - June 9	30,074	642	29,799	3,849	1,187	65,551	June 3 - June 9	328
June 10 - June 16	27,748	667	27,884	3,634	1,210	61,143	June 10 - June 16	290
June 17 - June 23	23,129	576	21,443	2,930	681	48,759	June 17 - June 23	183
June 24 - June 30	25,972	717	25,875	3,225	894	56,683	June 24 - June 30	238

TOTALS: 106,923 2,602 105,001 13,638 3,972 232,136 TOTALS: 1,039 0 0 0 0 0 0

Manual Claims - Dependent Care							QLE Forms
Week of:	Pay Me Back			Pay My Provider			Week of:	Total QLEs Received	Outcome		Number Complete in Number of Days from Received Date
	EZ Receipt	Fax/Mail	Online	EZ Receipt	Online	TOTALS BY WEEK			Approved	Denied	0-5	6	7	8+
June 3 - June 9	3,790	737	5,581	22	40	10,170	June 3 - June 9	11
June 10 - June 16	2,972	782	4,783	18	43	8,598	June 10 - June 16	1
June 17 - June 23	2,947	663	4,917	21	45	8,593	June 17 - June 23	1
June 24 - June 30	3,058	803	5,066	22	30	8,979	June 24 - June 30	0

TOTALS: 12,767 2,985 20,347 83 158 36,340 TOTALS: 13 0 0 0 0 0 0

Call Center Summary Report

Online QLEs

Telephone Stats

June 3 - June 9

June 10 - June 16

June 17 - June 23

June 24 - June 30

Month to Date TOTALS

Week of:

Total QLEs Received

Outcome

Number Complete in Number of Days from Received Date

Approved

Denied

0-5

Calls Received

4,045

3,499

3,097

6,398

17,039

June 3 - June 9

N/A

June 10 - June 16

N/A

June 17 - June 23

N/A

Average Handle Time

8:04

7:39

7:01

6:25

June 24 - June 30

N/A

						TOTALS:	0	0	0	0	0	0	0
Email Response Stats	June 3 - June 9	June 10 - June 16	June 17 - June 23	June 24 - June 30	Month to Date TOTALS

Webs Received 199 135 183 374 891

May 2024 2024 Weekly Operational Summary

Paperless Claims				Appeals
Week of:	Paperless Reimbursement			Week of:	Total Appeals Received	Outcome		Number Complete in Number of Days from Received Date
	Auto-Reimbursement	Pick & Process	TOTALS BY WEEK			Approved	Denied	0-10	11-20	21-30	31+
April 29 - May 5	496,145	77,530	573,675	April 29 - May 5	28
May 6 - May 12	539,360	60,698	600,058	May 6 - May 12	20
May 13 - May 19	504,679	52,162	556,841	May 13 - May 19	10
May 20 - May 26	487,361	55,201	542,562	May 20 - May 26	22
May 27 - June 2	472,112	52,762	524,874	May 27 - June 2	9

TOTALS: 2,499,657 298,353 2,798,010 TOTALS: 89 0 0 0 0 0 0

Manual Claims - Health Care (General Purpose & LEX)							Letters of Medical Necessity (LMN)
Week of:	Pay Me Back			Pay My Provider			Week of:	Total LMNs Received	Outcome		Number Complete in Number of Days from Received Date
	EZ Receipt	Fax/Mail	Online	EZ Receipt	Online	TOTALS BY WEEK			Approved	Denied	0-5	6	7	8+
April 29 - May 5	42,659	1,685	71,679	5,921	2,136	124,080	April 29 - May 5	503
May 6 - May 12	29,631	865	29,036	4,129	1,228	64,889	May 6 - May 12	349
May 13 - May 19	28,180	601	26,698	3,740	1,274	60,493	May 13 - May 19	334
May 20 - May 26	29,936	620	28,601	3,831	1,381	64,369	May 20 - May 26	381
May 27 - June 2	25,512	633	24,790	3,170	1,049	55,154	May 27 - June 2	236

TOTALS: 155,918 4,404 180,804 20,791 7,068 368,985 TOTALS: 1,803 0 0 0 0 0 0

Manual Claims - Dependent Care							QLE Forms
Week of:	Pay Me Back			Pay My Provider			Week of:	Total QLEs Received	Outcome		Number Complete in Number of Days from Received Date
	EZ Receipt	Fax/Mail	Online	EZ Receipt	Online	TOTALS BY WEEK			Approved	Denied	0-5	6	7	8+
April 29 - May 5	3,942	1,062	7,579	42	63	12,688	April 29 - May 5	0
May 6 - May 12	2,931	652	4,465	19	39	8,106	May 6 - May 12	1
May 13 - May 19	2,602	735	4,017	19	37	7,410	May 13 - May 19	1
May 20 - May 26	2,631	553	3,994	23	19	7,220	May 20 - May 26	0
May 27 - June 2	2,351	828	3,747	15	29	6,970	May 27 - June 2	0

TOTALS: 14,457 3,830 23,802 118 187 42,394 TOTALS: 2 0 0 0 0 0 0

Call Center Summary Report

Online QLEs

Telephone Stats

April 29 - May 5

May 6 - May 12

May 13 - May 19

May 20 - May 26

May 27 - June 2

Month to Date TOTALS

Week of:

Total QLEs Received

Outcome

Number Complete in Number of Days from Received Date

Approved

Denied

0-5

Calls Received

7,202

4,529

3,623

4,032

3,872

23,258

April 29 - May 5

1,849

May 6 - May 12

1,107

May 13 - May 19

958

Average Handle Time

9:03

8:08

8:07

8:45

8:59

May 20 - May 26

332

May 27 - June 2

N/A

							TOTALS:	4,246	0	0	0	0	0	0
Email Response Stats	April 29 - May 5	May 6 - May 12	May 13 - May 19	May 20 - May 26	May 27 - June 2	Month to Date TOTALS

Webs Received 300 240 192 118 189 1,039

April 2024 2024 Weekly Operational Summary

Paperless Claims				Appeals
Week of:	Paperless Reimbursement			Week of:	Total Appeals Received	Outcome		Number Complete in Number of Days from Received Date
	Auto-Reimbursement	Pick & Process	TOTALS BY WEEK			Approved	Denied	0-10	11-20	21-30	31+
April 1 - April 7	521,504	69,445	590,949	April 1 - April 7	20
April 8 - April 14	504,031	69,512	573,543	April 8 - April 14	17
April 15 - April 21	523,857	61,448	585,305	April 15 - April 21	23
April 22 - April 28	517,479	76,521	594,000	April 22 - April 28	36

TOTALS: 2,066,871 276,926 2,343,797 TOTALS: 96 0 0 0 0 0 0

Manual Claims - Health Care (General Purpose & LEX)							Letters of Medical Necessity (LMN)
Week of:	Pay Me Back			Pay My Provider			Week of:	Total LMNs Received	Outcome		Number Complete in Number of Days from Received Date
	EZ Receipt	Fax/Mail	Online	EZ Receipt	Online	TOTALS BY WEEK			Approved	Denied	0-5	6	7	8+
April 1 - April 7	35,827	986	39,552	3,770	1,395	81,530	April 1 - April 7	443
April 8 - April 14	33,273	834	36,408	4,334	1,464	76,313	April 8 - April 14	427
April 15 - April 21	41,303	922	45,435	4,285	1,541	93,486	April 15 - April 21	469
April 22 - April 28	40,186	1,199	49,783	4,198	1,642	97,008	April 22 - April 28	525

TOTALS: 150,589 3,941 171,178 16,587 6,042 348,337 TOTALS: 1,864 0 0 0 0 0 0

Manual Claims - Dependent Care							QLE Forms
Week of:	Pay Me Back			Pay My Provider			Week of:	Total QLEs Received	Outcome		Number Complete in Number of Days from Received Date
	EZ Receipt	Fax/Mail	Online	EZ Receipt	Online	TOTALS BY WEEK			Approved	Denied	0-5	6	7	8+
April 1 - April 7	4,371	943	7,179	32	61	12,586	April 1 - April 7	0
April 8 - April 14	3,238	714	6,068	22	49	10,091	April 8 - April 14	1
April 15 - April 21	3,266	828	5,960	26	44	10,124	April 15 - April 21	4
April 22 - April 28	2,770	757	5,471	30	58	9,086	April 22 - April 28	2

TOTALS: 13,645 3,242 24,678 110 212 41,887 TOTALS: 7 0 0 0 0 0 0

Call Center Summary Report

Online QLEs

Telephone Stats

April 1 - April 7

April 8 - April 14

April 15 - April 21

April 22 - April 28

Month to Date TOTALS

Week of:

Total QLEs Received

Outcome

Number Complete in Number of Days from Received Date

Approved

Denied

0-5

Calls Received

5,519

5,726

5,283

6,353

22,881

April 1 - April 7

1,087

April 8 - April 14

1,191

April 15 - April 21

1,034

Average Handle Time

9:07

8:54

8:39

8:43

April 22 - April 28

1,633

						TOTALS:	4,945	0	0	0	0	0	0
Email Response Stats	April 1 - April 7	April 8 - April 14	April 15 - April 21	April 22 - April 28	Month to Date TOTALS

Webs Received 212 241 198 243 894

March 2024 2024 Weekly Operational Summary

Paperless Claims				Appeals
Week of:	Paperless Reimbursement			Week of:	Total Appeals Received	Outcome		Number Complete in Number of Days from Received Date
	Auto-Reimbursement	Pick & Process	TOTALS BY WEEK			Approved	Denied	0-10	11-20	21-30	31+
Mar 4 - Mar 10	493,902	62,771	556,673	Mar 4 - Mar 10	21
Mar 11 - Mar 17	485,927	61,605	547,532	Mar 11 - Mar 17	38
Mar 18 - Mar 24	545,218	62,494	607,712	Mar 18 - Mar 24	33
Mar 25 - Mar 31	340,993	36,953	377,946	Mar 25 - Mar 31	16

TOTALS: 1,866,040 223,823 2,089,863 TOTALS: 108 0 0 0 0 0 0

Manual Claims - Health Care (General Purpose & LEX)							Letters of Medical Necessity (LMN)
Week of:	Pay Me Back			Pay My Provider			Week of:	Total LMNs Received	Outcome		Number Complete in Number of Days from Received Date
	EZ Receipt	Fax/Mail	Online	EZ Receipt	Online	TOTALS BY WEEK			Approved	Denied	0-5	6	7	8+
Mar 4 - Mar 10	39,553	1,098	41,288	3,968	1,424	87,331	Mar 4 - Mar 10	499
Mar 11 - Mar 17	37,392	1,051	39,070	3,673	1,439	82,625	Mar 11 - Mar 17	467
Mar 18 - Mar 24	38,502	821	39,707	4,113	1,464	84,607	Mar 18 - Mar 24	453
Mar 25 - Mar 31	20,546	485	22,242	2,194	712	46,179	Mar 25 - Mar 31	447

TOTALS: 135,993 3,455 142,307 13,948 5,039 300,742 TOTALS: 1,866 0 0 0 0 0 0

Manual Claims - Dependent Care							QLE Forms
Week of:	Pay Me Back			Pay My Provider			Week of:	Total QLEs Received	Outcome		Number Complete in Number of Days from Received Date
	EZ Receipt	Fax/Mail	Online	EZ Receipt	Online	TOTALS BY WEEK			Approved	Denied	0-5	6	7	8+
Mar 4 - Mar 10	4,753	950	7,786	30	70	13,589	Mar 4 - Mar 10	5
Mar 11 - Mar 17	3,077	751	5,463	33	49	9,373	Mar 11 - Mar 17	3
Mar 18 - Mar 24	3,152	762	5,681	21	72	9,688	Mar 18 - Mar 24	0
Mar 25 - Mar 31	1,494	386	2,887	8	25	4,800	Mar 25 - Mar 31	4

TOTALS: 12,476 2,849 21,817 92 216 37,450 TOTALS: 12 0 0 0 0 0 0

Call Center Summary Report

Online QLEs

Telephone Stats

Mar 4 - Mar 10

Mar 11 - Mar 17

Mar 18 - Mar 24

Mar 25 - Mar 31

Month to Date TOTALS

Week of:

Total QLEs Received

Outcome

Number Complete in Number of Days from Received Date

Approved

Denied

0-5

Calls Received

9,280

6,495

5,625

5,493

26,893

Mar 4 - Mar 10

1,115

Mar 11 - Mar 17

1,108

Mar 18 - Mar 24

1,056

Average Handle Time

9:41

9:29

9:05

9:14

Mar 25 - Mar 31

1,071

						TOTALS:	4,350	0	0	0	0	0	0
Email Response Stats	Mar 4 - Mar 10	Mar 11 - Mar 17	Mar 18 - Mar 24	Mar 25 - Mar 31	Month to Date TOTALS

Webs Received 256 232 250 216 954

February 2024 2024 Weekly Operational Summary

Paperless Claims				Appeals
Week of:	Paperless Reimbursement			Week of:	Total Appeals Received	Outcome		Number Complete in Number of Days from Received Date
	Auto-Reimbursement	Pick & Process	TOTALS BY WEEK			Approved	Denied	0-10	11-20	21-30	31+
Feb 5 - Feb 11	548,198	57,866	606,064	Feb 5 - Feb 11	61
Feb 12 - Feb 18	505,347	53,790	559,137	Feb 12 - Feb 18	31
Feb 19 - Feb 25	494,627	59,621	554,248	Feb 19 - Feb 25	47
Feb 26 - Mar 3	466,876	56,621	523,497	Feb 26 - Mar 3	30

TOTALS: 2,015,048 227,898 2,242,946 TOTALS: 169 0 0 0 0 0 0

Manual Claims - Health Care (General Purpose & LEX)							Letters of Medical Necessity (LMN)
Week of:	Pay Me Back			Pay My Provider			Week of:	Total LMNs Received	Outcome		Number Complete in Number of Days from Received Date
	EZ Receipt	Fax/Mail	Online	EZ Receipt	Online	TOTALS BY WEEK			Approved	Denied	0-5	6	7	8+
Feb 5 - Feb 11	33,736	917	37,184	3,515	1,436	76,788	Feb 5 - Feb 11	512
Feb 12 - Feb 18	34,612	692	38,033	3,549	1,289	78,175	Feb 12 - Feb 18	543
Feb 19 - Feb 25	35,190	1,062	37,489	3,680	1,375	78,796	Feb 19 - Feb 25	481
Feb 26 - Mar 3	37,254	892	37,729	3,682	1,355	80,912	Feb 26 - Mar 3	494

TOTALS: 140,792 3,563 150,435 14,426 5,455 314,671 TOTALS: 2,030 0 0 0 0 0 0

Manual Claims - Dependent Care							QLE Forms
Week of:	Pay Me Back			Pay My Provider			Week of:	Total QLEs Received	Outcome		Number Complete in Number of Days from Received Date
	EZ Receipt	Fax/Mail	Online	EZ Receipt	Online	TOTALS BY WEEK			Approved	Denied	0-5	6	7	8+
Feb 5 - Feb 11	3,870	974	7,729	28	82	12,683	Feb 5 - Feb 11	4
Feb 12 - Feb 18	2,892	680	5,710	30	49	9,361	Feb 12 - Feb 18	2
Feb 19 - Feb 25	3,276	800	6,029	29	67	10,201	Feb 19 - Feb 25	1
Feb 26 - Mar 3	3,054	787	5,363	17	58	9,279	Feb 26 - Mar 3	2

TOTALS: 13,092 3,241 24,831 104 256 41,524 TOTALS: 9 0 0 0 0 0 0

Call Center Summary Report

Online QLEs

Telephone Stats

Feb 5 - Feb 11

Feb 12 - Feb 18

Feb 19 - Feb 25

Feb 26 - Mar 3

Month to Date TOTALS

Week of:

Total QLEs Received

Outcome

Number Complete in Number of Days from Received Date

Approved

Denied

0-5

Calls Received

7,937

6,469

6,103

6,293

26,802

Feb 5 - Feb 11

1,446

Feb 12 - Feb 18

1,234

Feb 19 - Feb 25

1,298

Average Handle Time

9:55

9:43

9:33

9:47

Feb 26 - Mar 3

1,249

						TOTALS:	5,227	0	0	0	0	0	0
Email Response Stats	Feb 5 - Feb 11	Feb 12 - Feb 18	Feb 19 - Feb 25	Feb 26 - Mar 3	Month to Date TOTALS

Webs Received 493 268 333 232 1,326

January 2024 2024 Weekly Operational Summary

Paperless Claims				Appeals
Week of:	Paperless Reimbursement			Week of:	Total Appeals Received	Outcome		Number Complete in Number of Days from Received Date
	Auto-Reimbursement	Pick & Process	TOTALS BY WEEK			Approved	Denied	0-10	11-20	21-30	31+
Jan 1 - Jan 7	494,259	35,202	529,461	Jan 1 - Jan 7	9
Jan 8 - Jan 14	456,074	40,350	496,424	Jan 8 - Jan 14	34
Jan 15 - Jan 21	523,048	44,411	567,459	Jan 15 - Jan 21	45
Jan 22 - Jan 28	472,884	45,261	518,145	Jan 22 - Jan 28	41
Jan 29 - Feb 4	513,548	51,085	564,633	Jan 29 - Feb 4	50

TOTALS: 2,459,813 216,309 2,676,122 TOTALS: 179 0 0 0 0 0 0

Manual Claims - Health Care (General Purpose & LEX)							Letters of Medical Necessity (LMN)
Week of:	Pay Me Back			Pay My Provider			Week of:	Total LMNs Received	Outcome		Number Complete in Number of Days from Received Date
	EZ Receipt	Fax/Mail	Online	EZ Receipt	Online	TOTALS BY WEEK			Approved	Denied	0-5	6	7	8+
Jan 1 - Jan 7	26,421	715	48,136	2,209	1,430	78,911	Jan 1 - Jan 7	456
Jan 8 - Jan 14	30,049	1,166	39,929	2,375	1,291	74,810	Jan 8 - Jan 14	524
Jan 15 - Jan 21	28,487	714	35,137	2,079	1,046	67,463	Jan 15 - Jan 21	452
Jan 22 - Jan 28	28,216	731	32,008	2,441	1,006	64,402	Jan 22 - Jan 28	508
Jan 29 - Feb 4	35,319	911	39,086	2,931	1,132	79,379	Jan 29 - Feb 4	555

TOTALS: 148,492 4,237 194,296 12,035 5,905 364,965 TOTALS: 2,495 0 0 0 0 0 0

Manual Claims - Dependent Care							QLE Forms
Week of:	Pay Me Back			Pay My Provider			Week of:	Total QLEs Received	Outcome		Number Complete in Number of Days from Received Date
	EZ Receipt	Fax/Mail	Online	EZ Receipt	Online	TOTALS BY WEEK			Approved	Denied	0-5	6	7	8+
Jan 1 - Jan 7	3,191	859	9,150	32	58	13,290	Jan 1 - Jan 7	2
Jan 8 - Jan 14	3,615	1,111	8,757	22	72	13,577	Jan 8 - Jan 14	2
Jan 15 - Jan 21	2,546	742	5,950	18	44	9,300	Jan 15 - Jan 21	4
Jan 22 - Jan 28	2,795	849	5,677	24	41	9,386	Jan 22 - Jan 28	5
Jan 29 - Feb 4	3,733	850	6,782	27	54	11,446	Jan 29 - Feb 4	0

TOTALS: 15,880 4,411 36,316 123 269 56,999 TOTALS: 13 0 0 0 0 0 0

Call Center Summary Report

Online QLEs

Telephone Stats

Jan 1 - Jan 7

Jan 8 - Jan 14

Jan 15 - Jan 21

Jan 22 - Jan 28

Jan 29 - Feb 4

Month to Date TOTALS

Week of:

Total QLEs Received

Outcome

Number Complete in Number of Days from Received Date

Approved

Denied

0-5

Calls Received

11,359

12,737

8,884

9,243

9,528

51,751

Jan 1 - Jan 7

2,221

Jan 8 - Jan 14

2,306

Jan 15 - Jan 21

1,971

Average Handle Time

12:20

11:29

11:06

10:19

9:38

Jan 22 - Jan 28

2,252

Jan 29 - Feb 4

1,670

							TOTALS:	10,420	0	0	0	0	0	0
Email Response Stats	Jan 1 - Jan 7	Jan 8 - Jan 14	Jan 15 - Jan 21	Jan 22 - Jan 28	Jan 29 - Feb 4	Month to Date TOTALS

Webs Received 240 348 329 368 311 1,596

December 2023 2023 Weekly Operational Summary

Paperless Claims				Appeals
Week of:	Paperless Reimbursement			Week of:	Total Appeals Received	Outcome		Number Complete in Number of Days from Received Date
	Auto-Reimbursement	Pick & Process	TOTALS BY WEEK			Approved	Denied	0-10	11-20	21-30	31+
Dec 4 - Dec 10	503,821	80,493	584,314	Dec 4 - Dec 10	2
Dec 11 - Dec 17	506,394	64,862	571,256	Dec 11 - Dec 17	16
Dec 18 - Dec 24	516,495	27,417	543,912	Dec 18 - Dec 24	22
Dec 25 - Dec 31	253,106	14,600	267,706	Dec 25 - Dec 31	7

TOTALS: 1,779,816 187,372 1,967,188 TOTALS: 47 0 0 0 0 0 0

Manual Claims - Health Care (General Purpose & LEX)							Letters of Medical Necessity (LMN)
Week of:	Pay Me Back			Pay My Provider			Week of:	Total LMNs Received	Outcome		Number Complete in Number of Days from Received Date
	EZ Receipt	Fax/Mail	Online	EZ Receipt	Online	TOTALS BY WEEK			Approved	Denied	0-5	6	7	8+
Dec 4 - Dec 10	28,487	643	41,074	2,932	1,222	74,358	Dec 4 - Dec 10	453
Dec 11 - Dec 17	29,845	732	42,839	2,939	1,223	77,578	Dec 11 - Dec 17	411
Dec 18 - Dec 24	16,724	427	26,623	17,777	795	62,346	Dec 18 - Dec 24	332
Dec 25 - Dec 31	7,791	353	18,692	836	485	28,157	Dec 25 - Dec 31	358

TOTALS: 82,847 2,155 129,228 24,484 3,725 242,439 TOTALS: 1,554 0 0 0 0 0 0

Manual Claims - Dependent Care							QLE Forms
Week of:	Pay Me Back			Pay My Provider			Week of:	Total QLEs Received	Outcome		Number Complete in Number of Days from Received Date
	EZ Receipt	Fax/Mail	Online	EZ Receipt	Online	TOTALS BY WEEK			Approved	Denied	0-5	6	7	8+
Dec 4 - Dec 10	3,900	921	7,007	21	50	11,899	Dec 4 - Dec 10	3
Dec 11 - Dec 17	3,393	950	6,590	24	55	11,012	Dec 11 - Dec 17	11
Dec 18 - Dec 24	1,842	601	4,111	17	28	6,599	Dec 18 - Dec 24	11
Dec 25 - Dec 31	635	335	1,833	2	13	2,818	Dec 25 - Dec 31	2

TOTALS: 9,770 2,807 19,541 64 146 32,328 TOTALS: 27 0 0 0 0 0 0

Call Center Summary Report

Online QLEs

Telephone Stats

Dec 4 - Dec 10

Dec 11 - Dec 17

Dec 18 - Dec 24

Dec 25 - Dec 31

Month to Date TOTALS

Week of:

Total QLEs Received

Outcome

Number Complete in Number of Days from Received Date

Approved

Denied

0-5

Calls Received

16,846

18,948

12,658

10,607

59,059

Dec 4 - Dec 10

N/A

Dec 11 - Dec 17

N/A

Dec 18 - Dec 24

N/A

Average Handle Time

9:10

9:51

8:22

12:43

Dec 25 - Dec 31

N/A

						TOTALS:	0	0	0	0	0	0	0
Email Response Stats	Dec 4 - Dec 10	Dec 11 - Dec 17	Dec 18 - Dec 24	Dec 25 - Dec 31	Month to Date TOTALS

Webs Received 354 574 142 147 1,217

November 2023 2023 Weekly Operational Summary

Paperless Claims				Appeals
Week of:	Paperless Reimbursement			Week of:	Total Appeals Received	Outcome		Number Complete in Number of Days from Received Date
	Auto-Reimbursement	Pick & Process	TOTALS BY WEEK			Approved	Denied	0-10	11-20	21-30	31+
Oct 30 - Nov 5	489,731	44,161	533,892	Oct 30 - Nov 5	17
Nov 6 - Nov 12	472,638	47,600	520,238	Nov 6 - Nov 12	19
Nov 13 - Nov 19	524,664	71,817	596,481	Nov 13 - Nov 19	4
Nov 20 - Nov 26	298,668	53,665	352,333	Nov 20 - Nov 26	7
Nov 27 - Dec 3	557,946	68,647	626,593	Nov 27 - Dec 3	22

TOTALS: 2,343,647 285,890 2,629,537 TOTALS: 69 0 0 0 0 0 0

Manual Claims - Health Care (General Purpose & LEX)							Letters of Medical Necessity (LMN)
Week of:	Pay Me Back			Pay My Provider			Week of:	Total LMNs Received	Outcome		Number Complete in Number of Days from Received Date
	EZ Receipt	Fax/Mail	Online	EZ Receipt	Online	TOTALS BY WEEK			Approved	Denied	0-5	6	7	8+
Oct 30 - Nov 5	22,828	504	23,918	2,967	1,014	51,231	Oct 30 - Nov 5	240
Nov 6 - Nov 12	22,074	470	24,433	2,693	868	50,538	Nov 6 - Nov 12	207
Nov 13 - Nov 19	25,044	522	29,372	3,241	1,081	59,260	Nov 13 - Nov 19	238
Nov 20 - Nov 26	21,945	513	27,487	2,096	766	52,807	Nov 20 - Nov 26	271
Nov 27 - Dec 3	27,750	637	37,041	3,047	1,112	69,587	Nov 27 - Dec 3	370

TOTALS: 119,641 2,646 142,251 14,044 4,841 283,423 TOTALS: 1,326 0 0 0 0 0 0

Manual Claims - Dependent Care							QLE Forms
Week of:	Pay Me Back			Pay My Provider			Week of:	Total QLEs Received	Outcome		Number Complete in Number of Days from Received Date
	EZ Receipt	Fax/Mail	Online	EZ Receipt	Online	TOTALS BY WEEK			Approved	Denied	0-5	6	7	8+
Oct 30 - Nov 5	3,431	876	4,403	29	35	8,774	Oct 30 - Nov 5	8
Nov 6 - Nov 12	2,649	737	4,198	15	25	7,624	Nov 6 - Nov 12	8
Nov 13 - Nov 19	3,245	932	5,729	28	43	9,977	Nov 13 - Nov 19	8
Nov 20 - Nov 26	2,251	574	4,263	13	28	7,129	Nov 20 - Nov 26	14
Nov 27 - Dec 3	3,457	988	6,081	23	50	10,599	Nov 27 - Dec 3	3

TOTALS: 15,033 4,107 24,674 108 181 44,103 TOTALS: 41 0 0 0 0 0 0

Call Center Summary Report

Online QLEs

Telephone Stats

Oct 30 - Nov 5

Nov 6 - Nov 12

Nov 13 - Nov 19

Nov 20 - Nov 26

Nov 27 - Dec 3

Month to Date TOTALS

Week of:

Total QLEs Received

Outcome

Number Complete in Number of Days from Received Date

Approved

Denied

0-5

Calls Received

3,224

3,587

11,666

7,249

10,622

36,348

Oct 30 - Nov 5

N/A

Nov 6 - Nov 12

N/A

Nov 13 - Nov 19

N/A

Average Handle Time

8:15

8:17

9:09

9:25

9:24

Nov 20 - Nov 26

N/A

Nov 27 - Dec 3

N/A

							TOTALS:	0	0	0	0	0	0	0
Email Response Stats	Oct 30 - Nov 5	Nov 6 - Nov 12	Nov 13 - Nov 19	Nov 20 - Nov 26	Nov 27 - Dec 3	Month to Date TOTALS

Webs Received 226 138 344 287 224 1,219

October 2023 2023 Weekly Operational Summary

Paperless Claims				Appeals
Week of:	Paperless Reimbursement			Week of:	Total Appeals Received	Outcome		Number Complete in Number of Days from Received Date
	Auto-Reimbursement	Pick & Process	TOTALS BY WEEK			Approved	Denied	0-10	11-20	21-30	31+
Oct 2 - Oct 8	475,186	35,866	511,052	Oct 2 - Oct 8	0
Oct 9 - Oct 15	470,301	42,582	512,883	Oct 9 - Oct 15	10
Oct 16 - Oct 22	486,464	43,466	529,930	Oct 16 - Oct 22	5
Oct 23 - Oct 29	478,411	45,902	524,313	Oct 23 - Oct 29	31

TOTALS: 1,910,362 167,816 2,078,178 TOTALS: 46 0 0 0 0 0 0

Manual Claims - Health Care (General Purpose & LEX)							Letters of Medical Necessity (LMN)
Week of:	Pay Me Back			Pay My Provider			Week of:	Total LMNs Received	Outcome		Number Complete in Number of Days from Received Date
	EZ Receipt	Fax/Mail	Online	EZ Receipt	Online	TOTALS BY WEEK			Approved	Denied	0-5	6	7	8+
Oct 2 - Oct 8	21,919	438	20,936	2,893	965	47,151	Oct 2 - Oct 8	197
Oct 9 - Oct 15	21,534	413	20,552	2,856	890	46,245	Oct 9 - Oct 15	213
Oct 16 - Oct 22	20,869	493	21,997	2,558	1,003	46,920	Oct 16 - Oct 22	229
Oct 23 - Oct 29	19,791	462	20,803	2,950	834	44,840	Oct 23 - Oct 29	214

TOTALS: 84,113 1,806 84,288 11,257 3,692 185,156 TOTALS: 853 0 0 0 0 0 0

Manual Claims - Dependent Care

QLE Forms

Week of:

Pay Me Back

Pay My Provider

Week of:

Total QLEs Received

Outcome

Number Complete in Number of Days from Received Date

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File details come from the government source that posted it. Updated May 13, 2025.