2-SLCI27018 Attachment 2 Scope of Work.docx

EXHIBIT “A”

SCOPE OF WORK

CITYWORKS UPGRADE, INTEGRATION, AND INTERFACE SOLUTIONS

I. OBJECTIVES

The selected Offeror will assist Salt Lake City Department of Public Utilities in migrating its existing on-premise Cityworks AMS and PLL (version 23.15.2 or higher) to the cloud-based Trimble Unity platform. This effort will include integration with SLCDPU’s billing system, payment processing systems, document management system, and vehicle tracking software. In addition, the Offeror will assess current business processes and workflows, identify opportunities for improvement and automation, and recommend optimized workflows and system integrations to address operational inefficiencies. While SLCDPU currently utilizes some mobile workflows, SLCDPU seeks to expand mobile capabilities and further reduce reliance on paper-based processes by enabling more work to be performed in the field.

II. Tasks

1. Task I: Assess current business practices and workflows

a. Hold discovery sessions with SLCDPU staff to understand processes

b. Identify opportunities for improvement and automation

c. Identify process changes needed for migration to Unity

d. Recommend optimized workflows.

e. Recommend/create new interfaces as needed for improved workflow

f. May involve using and integrating survey 123 or recommended software for inspections.

2. Task I Deliverables:

a. Provide report compiling the results of discovery sessions

b. Provide recommendations for improvement and automation

3. Task II: Cityworks AMS and PLL Migration to Trimble Unity Maintain and Permit

a. Prepare a plan for migration after discovery sessions with SLCDPU staff

b. Coordinate with Trimble to prepare the Trimble Unity environment for the City

c. Upgrade the existing Cityworks database per Trimble specifications including Storeroom and Public Access modules.

d. Coordinate with Trimble to load the existing Cityworks database into the Trimble Unity Cloud environment

e. Make certain administrative access and full migration to Trimble Unity is successful

4. Task II Deliverables:

a. Plan for migration to Unity

5. Task III: Integration to other business systems (may involve working with other companies) including:

a. Billing System (Systems and Software’s Enquesta and Enquestalink software).

b. Payment Processors (Paymentus or TBD)

c. GPS Locating Vehicle system (Geotab)

6. Task IV: Testing and Training

a. Create a change management program for changes in workflow.

b. Create testing matrix or use software to document testing for migration to Unity.

c. Create testing matrix or use software to document testing for integrations

d. Train SLCDPU staff for Unity Upgrade

7. Task IV Deliverables:

a. Document outlining the change management program

b. Testing matrices

c. Training Documentation

8. Optional tasks:

a. Integration with City Permit System (Accela or TBD)

b. Integration with a document signing software

III. TASKS AND DELIVERABLES

The data used in compiling, and the results of, any tests, surveys or inspections, as well as all photographs, drawings, renderings, schedules, data processing output, computations, studies, audits, reports, models, and other items of like kind prepared by Consultant, its employees and consultants, shall be the property of City on which City shall own the copyright. Consultant may retain reproducible copies of all the foregoing documents for information and reference and customary marketing and public relations. The originals of all the foregoing documents shall be delivered to City upon completion of the work and before final payment is made. This provision may be enforced by an order of specific performance and is independent of any other provision of this Agreement.