2.2.1-Attachment 9 Call Center Monthly Performance Report.xlsx

This solicitation seeks proposals for operation and maintenance support of the I-901 Fee System. The Department of Homeland Security, Immigration and Customs Enforcement requires the contractor to provide hosting, software operations and maintenance, technical support, software development, and customer service support for the I-901 System. The system collects fees and applications related to the Student and Exchange Visitor Program. The contractor must ensure the application operates securely and continuously, processing I-901 payments 24/7/365. The contractor will also be responsible for tracking issues and reporting them. If a new contractor is selected, the system will need migration from its current host, US Bank, to the contractor's environment. Proposals are due according to the dates specified in the attachments to Solicitation Number 70CMSD23R00000001.