2.2.1-Attachment 10 SCR Labor Descriptions.docx

Attachment 7: SCR Labor Descriptions, Dated 05/19/2023

Applications Systems Administrator Level III (Master’s Degree or Higher and/or greater than 15 years of experience)

Serves as Administrator of assigned applications by maintaining the installation, configuration, troubleshooting and documentation. Evaluates, tests and applies updates and patches to assigned applications on a schedule basis. Communicates effectively with all stakeholders and users to address application issues, upgrades and changes. Collaborates with users to identify needs and gather requirements for reporting, enhancements, changes, etc. as they pertain to assigned applications.

Automation Tester/Test Engineer Level II (Associate’s Degree or Higher and/or 5-15 years of experience)

Performs formal system testing activities and makes recommendations for system improvements, optimization, development, and/or maintenance efforts in the following specialties: information systems architecture; networking; telecommunications; automation; communications protocols; risk management/electronic analysis; software; life-cycle management; software development methodologies; modeling and simulation; disaster recovery; and requirements management.

Application Developer Level III

Designs, develops, enhances, debugs, and implements software. Troubleshoots production problems related to software applications. Researches, tests, builds, and coordinates the conversion and/or integration of new products based on client requirements. Designs and develops new software products or major enhancements to existing software. Evaluates effectiveness. Addresses problems of systems integration, compatibility, and multiple platforms. Consults with project teams and end users to identify application requirements. Performs feasibility analysis on potential future projects to management. Assists in the evaluation and recommendation of application software packages, application integration and testing tools. Resolves problems with software and responds to suggestions for improvements and enhancements. Acts as team leader on projects. Instructs, assigns, directs, and checks the work of others on the development team. Participates in development of software user manuals and technical reports

Business Analyst Level III

Applies the use of process improvement, reengineering methodologies, and internet-related methodologies and principles to conduct process modernization projects. Responsible for transitioning of existing organizations or project teams in accomplishing the organization’s goals or project activities and objectives through improved use of internet and other automated processes. Supports activity and data modeling, development of modern business methods, identification of best practices, and creating and assessing performance measurements. Provides group facilitation, interviewing, training, and additional forms of knowledge transfer. Key coordinator between customers and multiple project teams to ensure enterprise-wide integration of reengineering efforts and application of best practice including e-business practices experience.

Data Architect Level II (Associate’s Degree or Higher and/or 5-15 years of experience)

Designs, implements and maintains moderately complex databases, access methods, access time, device allocation, validation checks, organization, protection and security, documentation and statistical methods. Maintains database dictionaries, monitors standards and procedures and integration of systems through database design.

Database Administrator/Database Specialist Level III (Master’s Degree or Higher and/or greater than 15 years of experience)

Designs, implements, and maintains complex databases with respect to access methods, access time, device allocation, validation checks, organization, protection and security, documentation, and statistical methods. Applies knowledge and experience with database technologies, development methodologies, and front-end (e.g., COGNOS)/back-end programming languages (e.g., SQL). Performs database programming and supports systems design. Includes maintenance of database dictionaries, overall monitoring of standards and procedures, file design and storage, and integration of systems through database design. Evaluates data base design tradeoffs, impacts on user expectations, performance levels, and space allocation requirements.

Performance Tester/Test Engineer Level II (Associate’s Degree or Higher and/or 5-15 years of experience)

Performs formal system testing activities for a particular project or subset of a larger project under supervision of more experienced test personnel. Performs analysis of documented user requirements and directs or assists in the design of test plans in support of user requirements for moderately complex to complex software or IT systems. May participate in all phases of risk management assessment and software/hardware development. Responsible for ensuring that the test design and documentation support all applicable clients, agency or industry standards time lines and budgets. Responsible for ensuring that testing conclusions and recommendations are fully supported by test results, and project managers are fully informed of testing status and application deviations from documented user requirements.

Program Manager Level III (Master’s Degree or Higher and/or greater than 15 years of experience)

Organizes, directs, and manages contract operation support functions, involving multiple, complex and inter-related project tasks. Manages teams of contract support personnel at multiple locations. Maintains and manages the client interface at the senior levels of the client organization. Meets with customer and contractor personnel to formulate and review task plans and deliverable items. Ensures conformance with program task schedules and costs. Establishes and maintains technical and financial reports to show progress of projects to management and customers, organizes and delegates responsibilities to subordinates and oversees the successful completion of all assigned tasks.

Project Manager Level III (Master’s Degree or Higher and/or greater than 15 years of experience)

Serves as the project manager for a large, complex contract (or a group of contracts affecting the same common/standard/migration system) and shall assist the Program Manager in working with the Government Contracting Officer (CO), Government management personnel and customer agency representatives. Under the guidance of the Program Manager, responsible for the overall management of the specific contract(s) and insuring that the technical solutions and schedules in the contract are implemented in a timely manner. Performs enterprise wide horizontal integration planning and interfaces to other functional systems, including the development of conceptual systems requirements; systems integration requirements; systems phasing plan; business application consultation; problem tracking/management; and preparation and delivery of presentations.

QA Manager/ Quality Assurance Specialist III (Master’s Degree or Higher and/or greater than 15 years of experience)

Develops and implements quality control methodologies to ensure compliance with quality assurance standards, guidelines, and procedures in a large computer-based organization. Develops and defines major and minor characteristics of quality including quality metrics and scoring parameters and determines requisite quality control resources. Establishes and maintains a process for evaluating hardware, software, and associated documentation and/or assists in the evaluation. Conducts and/or participates in formal and informal reviews at pre-determined points throughout the development life cycle.

Software Tester/Test Engineer Level II (Associate’s Degree or Higher and/or 5-15 years of experience)

Performs formal system testing activities for a particular project or subset of a larger project under supervision of more experienced test personnel. Performs analysis of documented user requirements and directs or assists in the design of test plans in support of user requirements for moderately complex to complex software or IT systems. May participate in all phases of risk management assessment and software/hardware development. Responsible for ensuring that the test design and documentation support all applicable clients, agency or industry standards time lines and budgets. Responsible for ensuring that testing conclusions and recommendations are fully supported by test results, and project managers are fully informed of testing status and application deviations from documented user requirements.

Systems Administrator Level III (Master’s Degree or Higher and/or greater than 15 years of experience)

Provides support for implementation, troubleshooting and maintenance of IT systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including: day-to-day operations, monitoring and problem resolution for all of the client problems. Provides second level problem identification, diagnosis and resolution of problems. Provides support for the dispatch system and hardware problems and remain involved in the resolution process. Provides support for the escalation and communication of status to agency management and internal customers. Must possess experience in one or mores systems and architectures and associated hardware: mainframe, mini, or client/server based.

System Architecture/Solutions Architect Level II (Associate’s Degree or Higher and/or 5-15 years of experience)

Provides support for implementation, troubleshooting and maintenance of IT systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including: day-to-day operations, monitoring and problem resolution for all of the client problems. Provides second level problem identification, diagnosis and resolution of problems. Provides support for the dispatch system and hardware problems and remain involved in the resolution process. Provides support for the escalation and communication of status to agency management and internal customers. Must possess experience in one or mores systems and architectures and associated hardware: mainframe, mini, or client/server based.

Unix Systems Administrator Level II (Associate’s Degree or Higher and/or 5-15 years of experience)

Perform enterprise deployments and will be responsible for supporting server software installations performed by development, test, and deployment teams. This position requires STRONG UNIX skills in a Linux or Solaris Environment.

Web Engineer/Web Designer Level III

Designs, develops, troubleshoots, debugs, and implements software code for components of the website. Works with graphic designers and other members of a project team to develop the site concept, interface design, and architecture of the website. Responsible for interface implementation. Requires strong navigation and site design instincts.