2.2.1-Attachment 12 Help Desk Email Metrics.xlsx

11 KB Posted

Attached to
Amendment 0003 I-901 Fee System Operation & Maintenance Support
Solicitation number
70CMSD23R00000001
Issued by

About this file

Written by GovTribe AI ·

This document provides details on a federal solicitation for Student and Exchange Visitor Program I-901 Fee System Operation and Maintenance Support services. The Immigration and Customs Enforcement agency is seeking proposals to provide hosting, software operations and maintenance, technical support, software development, and customer service support for the I-901 Fee System. The system is currently hosted at US Bank but may need to be migrated if a new contractor is selected. Proposals are due on dates specified in the solicitation attachments. Offerors must maintain an active System for Award Management registration. The contractor will be responsible for ensuring a continuously available and secure online system for processing I-901 fee payments received by SEVP 24 hours a day, 7 days a week annually, as well as implementing system enhancements and tracking and reporting user issues.

View the file

Other files

File Type Posted
2.2.1-Attachment 2 Past Performance Questionnaire_v2.docx DOCX document
70CMSD23R00000001_A0003 Amendment.pdf PDF
70CMSD23R00000001_A0002 Amendment.pdf PDF
2.2.1-Attachment 5 Vendor Questions Template_Government Response.pdf PDF
70CMSD23R00000001_A0001 Amendment.pdf PDF
2.2.1-Attachment 9 Call Center Monthly Performance Report.xlsx XLSX spreadsheet
2.2.1-Attachment 8 ICE Approved Software List.xlsx XLSX spreadsheet
2.2.1-Attachment 10 SCR Labor Descriptions.docx DOCX document
2.2.1-Attachment 3 Subcontracting Plan.docx DOCX document
2.2.1-Attachment 11 I-901 System Context Diagrams.pdf PDF
2.2.1-Attachment 1 PWS.docx DOCX document
2.2.1-A1 70CMSD23R00000001_SF 1449 RFP PGS 11-85.docx DOCX document
2.2.1-A1 70CMSD23R00000001_SF 1449 RFP Pgs 1-10.pdf PDF
2.2.1-Attachment 4 Pricing Template.xlsx XLSX spreadsheet
2.2.1-Attachment 6 RFI 10-20-2022 Government Responses to Questions.pdf PDF
2.2.1-Attachment 7 ICE Approved Hardware List.xlsx XLSX spreadsheet
2.2.1-Attachment 5 Vendor Questions Template.docx DOCX document
2.2.1-Attachment 2 Past Performance Questionnaire.docx DOCX document
Show all 18

On GovTribe

Work with this file

  • Download the original file
  • Contacts named in this file
  • Similar government files
  • Ask GovTribe AI about this file
Try for free Login

Text version

The file's text, extracted by GovTribe without its formatting.

MonthJanuaryFebruaryMarchAprilMayJuneJulyAugustSeptemberOctoberNovemberDecember
Emails1,2331,1261,0957218751,2301,2641,1541,0591,4571,5691,760
Web Transfers504372316195287357365454442593671763
MonthJanuaryFebruaryMarchAprilMayJuneJulyAugustSeptemberOctoberNovemberDecember
Emails1,1001,1401,9722,8054,8326,1054,9453,7201,9282,1693,3851,204
Web Transfers47653989615142,1342,1842,0671,5361,0151,2182,0431,654
MonthJanuaryFebruaryMarchAprilMayJuneJulyAugustSeptemberOctoberNovemberDecember
Emails9901,2201,7932,1033,2073,2162,7622,4041,4111,6672,0781,872
Web Transfers1,1781,1651,6711,9153,0143,2132,9914,7391,6402,7223,4243,160

File details come from the government source that posted it. Updated .