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Evolve IDIQ Solicitation Customer and End User Support Services Labor Category Definitions
IT Management Labor Categories
| Applications Systems Analyst | 3 |
| Business Analyst | 3 |
| Business Intelligence Analyst | 3 |
| Business Process Reengineering Specialist | 4 |
| Cloud Specialist | 4 |
| Communications Specialist | 4 |
| Computer Scientist | 4 |
| Computer Security System Specialist | 4 |
| Computer Systems Analyst | 5 |
| Configuration Management Specialist | 5 |
| Cost Analyst | 5 |
| Cybersecurity Engineer | 5 |
| Cybersecurity Specialist | 6 |
| Data Entry Clerk | 6 |
| Data Security Specialist | 6 |
| Data Standardization Specialist | 6 |
| Database Management Specialist | 6 |
| Database Specialist | 7 |
| Data Warehouse Analyst | 7 |
| Disaster Recovery Specialist | 7 |
| Document Support Specialist | 7 |
| Electronic Data Interchange (EDI) Specialist | 8 |
| Enterprise Resource Planning (ERP) Specialist | 8 |
| Facilitator | 8 |
| Financial Analyst – IT | 8 |
| Functional Analyst | 8 |
| Graphical User Interface Designer | 9 |
| Graphics Specialist | 9 |
| Hardware Specialist – Information Technology | 9 |
| Information Engineer | 9 |
| Information Resource Management Analyst | 10 |
| Information Security Analyst | 10 |
| Information Systems Training Specialist | 11 |
| IT Policy/Legislative Specialist | 11 |
| IT Strategic/Capital Planner | 11 |
| Knowledge Management Specialist | 12 |
| Modeling and Simulation Specialist | 12 |
| Network Draftsman | 12 |
| Operations Manager | 12 |
| Organization Change Management Specialist | 13 |
| Procurement Product Specialist | 13 |
| Program Administration Specialist | 13 |
| Program Analyst | 14 |
| Program Manager | 14 |
| Project Control Specialist | 14 |
| Project Leader | 15 |
| Project Manager | 15 |
| Quality Assurance Analyst | 15 |
| Quality Assurance Manager | 15 |
| Quality Assurance Specialist | 16 |
| Records Management Specialist | 16 |
| Subject Matter Expert | 16 |
| Systems Architect | 17 |
| System Operator | 17 |
| Technical Writer/Editor | 17 |
| Telecommunications Specialist | 18 |
| Training Manager | 18 |
| Training Specialist | 18 |
| Web Content Administrator | 19 |
| Web Designer | 19 |
| Web Project Manager | 19 |
| Webmaster | 20 |
| Labor Category- |
| Definition- (Skill Level 5 per attachment J-3) |
| Applications Systems Analyst |
| Provide analysis and design of business systems for different applications such as: financial, accounting, human resources, and other enterprise systems. Handle test scripts and service requirements; work closely with end users on project development and implementation. Analysts should have a working knowledge of relational database environments, structured analysis, data modeling, information engineering, mathematical model building, sampling, and cost accounting to plan the system. Specify the inputs to be accessed by the system, design the processing steps, and format the output to meet the users' needs. Prepare cost-benefit and return-on-investment analyses to help management decide whether implementing the proposed system will be financially feasible. Possess excellent verbal and written communications skills. |
| Business Analyst |
| Provide expertise in business process and system analysis, design, improvement, and implementation efforts and in understanding business process needs and translating these needs into technical requirements. Provide expertise in change management and training support. Provide organizational and strategic planning for a wide variety of technical and functional environments. Provide expertise in, but not limited to, Configuration Management, Strategic Planning, Knowledge Management, Business Analysis and Technical Analysis. |
| Business Intelligence Analyst |
| Formulates and defines systems scope and objectives based on both user needs and a thorough understanding of business systems and industry requirements. Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operation time, and form of desired results. Includes analysis of business and user needs, documentation of requirements, and translation into proper system requirements specifications. Provides consultation on complex projects and is considered to be the top-level contributor/specialist of most phases of systems analysis, while considering the business implications of the application of technology to the current and future business environment. |
| Business Process Reengineering Specialist |
| Apply process improvement, reengineering methodologies, and internet-related methodologies and principles to conduct process modernization projects. Assist senior staff with effective transitioning of existing organizations or project teams in accomplishing the organization’s goals or project activities and objectives through improved use of internet and other automated processes. Support activity and data modeling, implement alternatives analysis, development of modern business methods, identification of best practices, and creating and assessing performance measurements. Provide group facilitation, interviewing, training, and additional forms of knowledge transfer. Commensurate education and experience. |
| Cloud Specialist |
| Analyze business and technical requirements to select the appropriate cloud technologies. Identify opportunities to deploy, optimize and protect critical applications and data storage. Manage enterprise data securely across multi-cloud environments. Builds best practices around procurement and integration. Perform cloud technology patching when appropriate. |
| Communications Specialist |
| Analyze network characteristics (e.g., traffic, connect time, transmission speeds, packet sizes, and throughput) and recommend procurement, removals, and modifications to network components. Design and optimize network topologies and site configurations. Plan installations, transitions, and cutovers of network components and capabilities. Coordinate requirements with users and suppliers. |
| Computer Scientist |
| Act as a senior consultant in complex or mission critical client requirements. Develop, modify, and apply computer modeling and programming applications to analyze and solve mathematical and scientific problems affecting system and program performance. Participate in all phases of scientific and engineering projects such as research, design, development, testing, modeling, simulating, training, and documentation. |
| Computer Security System Specialist |
| Analyze and defines security requirements for Multilevel Security (MLS) issues. Design, develop, engineer, and implement solutions to MLS requirements. Gather and organize technical information about an organization's mission goals and needs, existing security products, and ongoing programs in the MLS arena. Perform risk analyses which also includes risk assessment. |
| Computer Systems Analyst |
| Analyze information requirements. Evaluate analytically and systematically problems of workflow, organization, and planning and assists Senior Computer Systems Analyst and Computer Systems Analyst develop appropriate corrective action. Help develop plans for automated information systems from project inception to conclusion. Define the problem, and develop system requirements and program specifications, from which programmers prepare detailed flow charts, programs, and tests. Under the supervision of a Senior Computer Systems Analyst or a Computer Systems Analyst, coordinate closely with programmers to ensure proper implementation of program and system specifications. Develop, in conjunction with functional users, system alternative solutions. |
| Configuration Management Specialist |
| Provide configuration management planning. Describe provisions for configuration identification, change control, configuration status accounting, and configuration audits. Regulate the change process so that only approved and validated changes are incorporated into product documents and related software. |
| Cost Analyst |
| Perform functional economic analysis to evaluate the costs of alternative ways to accomplish functional objectives, analyze investment costs, benefits, and risks as a net change to the functional baseline cost, and the cost of doing business now and in the future, ensuring that cross-functional, security, and other integration issues are addressed. Commensurate education and training. |
| Cybersecurity Engineer |
| Perform assessments and penetration testing. Architect, implement, and manage secure cloud-based and on-premise network solutions. Architect and engineer trusted systems into secure systems. Manage audit/intrusion and security technology systems. |
| Cybersecurity Specialist |
| Evaluate and identify vulnerabilities and risks in hardware and software. Determine the most effective ways to secure IT infrastructure. Test security strategies and defenses. Build firewalls into system and network infrastructures. Monitor systems continually for intrusions and cyber-attacks. Train colleagues on security protocols and best practices. Prepare reports to keep organization stakeholders apprised of security activities. Discover and secure potential vulnerabilities. Discover attacks or intrusions and take mitigation actions. Analyze new methods that are being used by cyber criminals. Keep up to date on new trends, strategies, and procedures to thwart attacks. Update security measures in response to ongoing changes and needs. |
| Data Entry Clerk |
| Perform data entry via on-line data terminal, key-to-tape, key-to-disk, or similar device. Verify data entered, where applicable. |
| Data Security Specialist |
| Provide support to plan, coordinate, and implement the organization’s information security. Provide support for facilitating and helping agencies identify their current security infrastructure and define future programs, design and implementation of firewall and other related security issues on LANs/WANs. A working knowledge of several of the following areas is required: understanding of business security practices and procedures; knowledge of current security tools available; hardware/software firewalls and their implementation; different communication protocols; encryption techniques/tools; familiarity with commercial products (e.g. - Domain Name Systems, public–key encryption technology, Smartcard, Cyberguard, TimeStep), and current Internet and electronic commerce technology. |
| Data Standardization Specialist |
| Provide technical support in the evaluation of prime object names, data elements, and other objects. Evaluate proposed objects and their attributes. Ensure that proposed object definitions are clear, concise, technically correct, and that they represent singular concepts. Ensure that the values of object attributes and domains are accurate and correct. Ensure that the proposed objects are consistent with data and process models. |
| Database Management Specialist |
| Provide administrative support specifically dedicated to the requirements of the project team. Perform data entry, queries data research and reports generation activities. Knowledge of relational database environment. |
| Database Specialist |
| Evaluate and recommend available DBMS products to meet user requirements. Determine file organization, indexing methods, and security procedures for specific user application. Commensurate experience and education. |
| Data Warehouse Analyst |
| Design, implement and support data warehousing. Implement business rules via stored procedures, middleware, or other technologies. Define user interfaces and functional specifications. |
| Disaster Recovery Specialist |
| Previous experience in business recovery or disaster recovery planning required. General knowledge of business processes, management structures, and technology programs/platforms are preferred. Strong verbal and written communications skills are desirable. Provide support in the development of a government agencies emergency management and business recovery plans; perform functions pertaining to the agencies business risk assessments; review and develop business recovery strategies; draft procedures for identifying failures and invoking contingency plans; create response procedures and identifying communications channels; communicate with various response teams during testing and actual execution of recovery procedures. Support the design, development, installation, implementation, and administration of backup solutions. Make recommendations to the user community and the operations group on system enhancements. |
| Document Support Specialist |
| Edit, type, and prepare memoranda of a technical and/or managerial nature. Maintain logs relating to work in progress, meetings, etc. Prepare specialized communications, maintain logs on communications sent and received, arrange and log special shipments of records. Documentation will often involve flow diagrams, configuration drawings, functional systems flow diagrams, graphics, etc. Knowledge of the use of word processing software. Commensurate experience and education. |
| Electronic Data Interchange (EDI) Specialist |
| Analyze, design, and develop specifications for enhancements and extensions with Electronic Data Interchange (EDI) application interfaces and maps. Coordinate EDI testing and trading partner implementation initiatives. Provide support for EDI database analysis, design, and operations. Establish and maintain communications within organization and with partners. Conduct and manage product evaluations. Provide product installation, configuration, and training. Perform systems maintenance to update records, specifications, and operating procedures of partner systems. Maintain EDI account transaction activities. |
| Enterprise Resource Planning (ERP) Specialist |
| Adapt functional business requirements and processes to technical solutions based upon comprehensive enterprise application solution sets. Enterprise resource planning and management processes, include but are not limited to knowledge management, investment analysis, data warehousing, ecommerce, return on investment analysis, human resource analysis, material management and logistics, supply chain management, procurement, ordering, manufacturing, decision support, and information dissemination. |
| Facilitator |
| Assist group members of teams formed in developing information system specifications and functionality to communicate their ideas, information, and opinions more effectively. Manage the team meetings and workshops. Keep the team focused on the subject at hand to achieve objectives. Assures discussions are brought to conclusion. |
| Financial Analyst – IT |
| Typically determine the feasibility of automating government financial business practices. Support definition of government financial business practices and incorporate processes into an automated solution. Assist in applying sound accounting and data processing principles. Integrate government financial business practices. Identify potential problems and solutions through analysis and recommends solutions. Work with functional specialists, vendors, and customers to effectively automate requirements. Apply applications, while adhering to established accounting principles and practices. |
| Functional Analyst |
| Analyze user needs to determine functional and cross-functional requirements. Perform functional allocation to identify required tasks and their interrelationships. Identify resources required for each task. |
| Graphical User Interface Designer |
| Provide specialized expertise in the design and layout of graphical user interfaces, particularly, screen layouts and functionality for client-server applications (e.g., Microsoft Windows presentation screens). Conduct studies, testing, and evaluation of screen prototypes for functionality, ease of use, efficiency, and accuracy. |
| Graphics Specialist |
| Conceptualize, design, and develop a wide variety of information materials (technical, promotional, informational), such as forms, labels, brochures, meeting and conference handouts, slides, posters, and other presentation aids. Design other visuals such as logos, mastheads, and illustrations for articles in technical manuals and other publications using advanced desktop publishing, page layout, and/or typesetting software to design and develop high qualify textual and graphic compositions that communicate complex technical information. Develop systems for scheduling and tracking requests for graphics/artwork to insure timely and efficient completion of all work products. |
| Hardware Specialist – Information Technology |
| Review computer systems in terms of machine capabilities and man-machine interface. Prepare reports and studies concerning hardware. Prepare functional requirements and specifications for hardware acquisitions. Ensure that problems have been properly identified and solutions will satisfy the user's requirements. |
| Information Engineer |
| Apply business process improvement practices to re-engineer methodologies/principles and business process modernization projects. Apply, as appropriate, activity and data modeling, transaction flow analysis, internal control and risk analysis and modern business methods and performance measurement techniques. Assist in establishing standards for information systems procedures. Develop and apply organization-wide information models for use in designing and building integrated, shared software and database management systems and data warehouses. Construct sound, logical business improvement opportunities consistent with corporate Information Management guiding principles, cost savings, and open system architecture objectives. |
| Information Resource Management Analyst |
| Ensures problem resolution and customer satisfaction for individual task orders. Perform technical and administrative efforts for tasks, including review of work products for correctness, compliance with industry-accepted standards, alternatives analysis, federal government legislative and regulatory requirements and user standards specified in task orders. Develop requirements of IT product/service (including specifications, feasibility studies, requirement analysis, etc.) from inception to conclusion on simple to complex projects. |
| Information Security Analyst |
| Determines enterprise information assurance and security standards. Develops and implements information assurance/security standards and procedures. Coordinates, develops, and evaluates security programs for an organization. Recommends information assurance/security solutions to support customers’ requirements. Identifies, reports, and resolves security violations. Establishes and satisfies information assurance and security requirements based upon the analysis of user, policy, regulatory, and resource demands. Supports customers at the highest levels in the development and implementation of doctrine and policies. Applies know-how to government and commercial common user systems, as well as to dedicated special purpose systems requiring specialized security features and procedures. Performs analysis, design, and development of security features for system architectures. Analyzes and defines security requirements for computer systems which may include mainframes, workstations, and personal computers. Designs, develops, engineers, and implements solutions that meet security requirements. Provides integration and implementation of the computer system security solution. Analyzes general information assurance-related technical problems and provides basic engineering and technical support in solving these problems. Performs vulnerability/risk analyses of computer systems and applications during all phases of the system development life cycle. Ensures that all information systems are functional and secure. |
| Information Systems Training Specialist |
| Provide support for coordinating, developing, and delivering computer-related training to the user community. Provide second level support and coordinate training with help desks. Provide standards, services, and guidance on IT related training programs that are designed to enable government agency personnel to use information technologies and systems more productively. Services include the development, delivery, and/or coordination of training courses and materials that address specific agency needs. Possess thorough knowledge of appropriate hardware and software (e.g. - PCs, Microsoft (MS) Windows, MS Office, and applications such as from SAP and Peoplesoft). Understand computer functions and related technical terminology and how they are applied in everyday business situations. Possess exceptional interpersonal skills and superior oral and written communication skills. |
| IT Policy/Legislative Specialist |
| Assist in interpreting and implementing IT public policy initiatives. Typical support includes assistance with long-term strategy development, tracking legislation, and making policy recommendations. Meet with client often on a daily basis to relay progress and establish priorities. |
| IT Strategic/Capital Planner |
| Provide strategic planning of large projects or a significant segment of a strategic planning portion of a large complex project. Provide the overall approach to clarify mission statements so they can be used as springboards in envisioning their desired future. Assist in developing mission and vision statements, subsequent goal delineation, provide guidance for building operational plans and specifying measurable outcomes to include capital outlay planning efforts in a consolidated strategic planning process and prioritizes those initiatives. Assist in preparation of key strategic planning documentation, including Office of Management and Budget (OMB) Form 300 / 53. |
| Knowledge Management Specialist |
| Assist in the design, development, and implementation of Knowledge Management (KM) strategies. Apply expertise in KM tools and deploy information management and content management strategies and experience. Comprehend and recognize key barriers to KM behavioral change and develop effective change management programs. Analyze business processes, interview stakeholders, and evaluate strategic and IT plans to develop KM programs. Develop KM governance structures and processes for implementing KM programs and systems and provide consulting thought leadership on current best practices in KM, portal design, and intellectual capital and content management. |
| Modeling and Simulation Specialist |
| Specify, design, develop, implement, and support projects that focus on dynamic or static modeling and simulation. Provide expertise in the application of modeling and simulation to design, engineering analysis, and control applications. |
| Network Draftsman |
| Develop engineering drawings, using computer-based drawing packages (e.g., Aptitude). Develop engineering drawings for site plans, network configuration and design. |
| Operations Manager |
| Manage computer operations and ensures production schedules are met and that computer system resources are used effectively. Coordinate the resolution of production-related problems. Ensure proper relationships are established between customers, teaming partners, and vendors to facilitate the delivery of information technology services. Provide users with computer output. Supervise staff operations. |
| Organization Change Management Specialist |
| Work with Mangers in planning, developing, and executing change initiatives across the organization. Develop change management plan based on business demand, challenges, and implications. Evaluate project plans and identify change initiatives required for successful project execution. Implement change management strategy and method to deliver sustainable results. Deliver specific plan to mitigate business risks and concerns. Perform change readiness assessment to determine feasibility of implementation and present the results to business units. Support Managers in relation to change management plans including communications, trainings, stakeholder engagement, and impact analysis. Monitor the adoption and utilization of change initiatives. Review existing plans and recommend improvements. Identify performance gaps and provide corrective actions. Provide information and assistance to business units in executing the change initiatives. Act as primary contact to address any issues and queries on change management activities. |
| Procurement Product Specialist |
| Provide analysis, design, development, testing, and implementation of computer software in support of a range of functional and technical requirements to provide support for procurement software development tasks. Provide expertise in procurement processing to develop automated systems. |
| Program Administration Specialist |
| Assist in the preparation of management plans and reports. Coordinate schedules to facilitate completion of proposals, contract deliverables, task order review, briefings/presentations, and in-process review preparation. Perform analysis, development, and review of program administrative operating procedures. |
| Program Analyst |
| Provide analytical consultative services required to administer programs throughout all phases of business requirements analysis, software design, system and performance testing, and implementation. Analyze and review budget, schedule, and other program resources. Identify resource shortfalls and make corrective recommendations. Participate in analysis sessions to provide program requirements. Review the business and system, software, and system integration requirements to ensure the requirements meet the program needs. Consider alternatives and develop recommendations. Identify, communicate, and resolve risks. Identify and resolve issues to eliminate or mitigate the occurrence of consequences that may impact the success of the project. Research and analyze resource material. Monitor system tests; reviews test results; identify project issues. |
| Program Manager |
| Serve as the program manager typically responsible for organizing, directing, and managing all aspects of contract operational support functions involving multiple complex and inter-related project tasks that often require managing teams of contractor personnel at multiple locations. Provide overall direction of program activities. Manage and maintain contractor interface with the senior levels of the customer’s organization. Consult with customer and contractor personnel to formulate and review task plans and deliverables, ensuring conformance with program and project task schedules and costs and contractual obligations. Establish and maintain technical and financial reports to show progress of projects to management and customers, organize and assign responsibilities to subordinates, oversee the successful completion of all assigned tasks, and assume the initiative and provide support to marketing personnel in identifying and acquiring potential business. |
| Project Control Specialist |
| Direct all financial management and administrative activities, such as budgeting, manpower and resource planning and financial reporting. Perform complex evaluations of existing procedures, processes, techniques, models, and/or systems related to management problems or contractual issues, which would require a report and recommend solutions. Develop work breakdown structures, prepare charts, tables, graphs, and diagrams to assist in analyzing problems. Provide daily supervision and direction to staff. |
| Project Leader |
| Consult in a specific functional area of project. Support the development of work plans to fulfill government requirements. Support formulation of milestone schedules or other documented plans. Commensurate education and experience. |
| Project Manager |
| Oversee all aspects of the project, leading a team on large projects or a significant segment of large and complex projects. Analyze new and complex project-related problems and create innovative solutions that normally involve the schedule, technology, methodology, tools, solution components, and financial management of the project. Provide applications systems analysis and long and short-range plans for application selection, systems development, systems maintenance, and production activities for necessary support resources. Commensurate experience and education for the specific level. |
| Quality Assurance Analyst |
| Provide technical and administrative direction for personnel performing software development tasks, including the review of work products for correctness, adherence to the design concept and to user standards, review of program documentation to assure government standards/requirements are adhered to, and for progress in accordance with schedules. Coordinate with the Project Manager and/or Quality Assurance Manager to ensure that problems are solved to the user’s satisfaction. Make recommendations, if needed, for approval of major systems installations. Prepare milestone status reports and deliveries/presentations on the system concept to colleagues, subordinates, and end user representatives. |
| Quality Assurance Manager |
| Establish and maintain a process for evaluating software and associated documentation. Determine the resources required for quality control. Maintain the level of quality throughout the software life cycle. Conduct formal and informal reviews at pre-determined points throughout the development life cycle. Provide daily supervision and direction to support staff. |
| Quality Assurance Specialist |
| Develop and implement quality control methodologies to ensure compliance with quality assurance standards, guidelines, and procedures in a large computer-based organization. Develop and define major and minor characteristics of quality including quality metrics and scoring parameters and determines requisite quality control resources for an actual task order. Establish and maintain a process for evaluating hardware, software, and associated documentation and/or assist in the evaluation. Conduct and/or participate in formal and informal reviews at pre-determined points throughout the development life cycle. |
| Records Management Specialist |
| Coordinate and track document requests following the guidance of the National Archives and Records Administration (NARA) and Federal Records Center (FRC). Coordinate classification reviews as required. Submit documents and track in a database. Answer customer requests for documents or assistance. Prepare expired records for destruction. Record receipt and storage including indexing. Populate databases. Perform database queries. Perform quality control of box contents. Perform inventory reconciliations. Provide classified mail services if required. |
| Subject Matter Expert |
| Provide technical knowledge and analysis of highly specialized applications and operational environment, high-level functional systems analysis, design, integration, documentation, and implementation advice on moderately complex problems that require an appropriate level of knowledge of the subject matter for effective implementation. Apply principles, methods, and knowledge of the functional area of capability to specific task order requirements, advanced mathematical principles, and methods to exceptionally difficult and narrowly defined technical problems in engineering and other scientific applications to arrive at automated solutions. Assist other senior consultants with analysis and evaluation and with the preparation of recommendations for system improvements, optimization, development, and/or maintenance efforts in the following specialties: information systems architecture, networking; telecommunications, automation; communications protocols, risk management/electronic analysis, software; lifecycle management, software development methodologies, and modeling and simulation. Commensurate experience in IT and in new and related older technology that directly relates to the required area of expertise. |
| Systems Architect |
| Establish system information requirements using analysis of the information engineer(s) in the development of enterprise-wide or large-scale information systems. Design architecture to include the software, hardware, and communications to support the total requirements as well as provide for present and future cross-functional requirements and interfaces. Ensure these systems are compatible and in compliance with the standards for open systems architectures, the Open Systems Interconnection (OSI) and ISO reference models, and profiles of standards - such as Institute of Electrical and Electronic Engineers (IEEE) Open Systems Environment (OSE) reference model - as they apply to the implementation and specification of information management solution of the application platform, across the Application Program Interface (API), and the external environment/software application. Ensure that the common operating environment is compliant with the Department’s enterprise architecture and applicable reference models. Evaluate analytically and systematically problems of workflows, organization, and planning and develop appropriate corrective action. Provide daily supervision and direction to staff. |
| System Operator |
| Monitor and support computer processing. Coordinate input, output, and file media. Distribute output and controls computer operation that may be mainframe, mini, or client/server based. |
| Technical Writer/Editor |
| Assist in writing and/or editing technical documents, including business proposals, reports, user manuals, briefings and presentations, functional descriptions, system specifications, guidelines, special reports, and other project deliverables to meet contract requirements. Develop outlines and drafts for review and approval by technical specialists and project management ensuring that final documents meet applicable contract requirements and regulations. Research and gather technical and background information for inclusion in project documentation and deliverables. Consult relevant information sources, including library resources, technical and financial documents, and client and project personnel, to obtain background information, and verify pertinent guidelines and regulations governing project deliverables. Commensurate experience, education, and level of supervision and direction. |
| Telecommunications Specialist |
| Assist senior personnel in formulating and developing communications requirements and design standards. Perform complex studies to determine networking capacities and reliability and make recommendations to augment and/or enhance existing communications networks. Provide technical problem diagnoses and resolution support for all associated subsystems, including line monitoring, modem loop-back tests, LAN performance monitoring and terminal failure determination. Provide hardware and software installation and configuration support. Commensurate experience and education. |
| Training Manager |
| Provide leadership and management for training tasks that are being performed by the contractor. Prepare training documents and services that are required to support training requirements drawing input from the researchers, test engineers, systems analysts, training specialists, logisticians, and the government and applying customer training policies. Supervise the activity of the Training Specialist(s). Maintain contact with the customer to ensure that the training meets their needs. |
| Training Specialist |
| Conduct the research necessary to develop and revise training courses. Develop and revise courses and prepare appropriate training catalogs. Prepare student materials (course manuals, workbooks, handouts, completion certificates, and course critique forms). Train personnel by conducting formal classroom courses, workshops, and seminars. Prepare reports and monitor training tasks in support of the goals of the Contractor Program Manager and the government sponsor(s) using standard training standards and software and hardware programs such as modeling and simulation and prototyping efforts. Provide input to the Project Lead and the Contractor Program Manager on which decisions for training validation and or modifications of specified items or systems can be corrected. Commensurate education and experience. |
| Web Content Administrator |
| Provide support for developing and providing the Department’s website content that will motivate and satisfy government and civilian users’ needs so that they will regularly access the site and utilize it as a major source for information, decision making and benefits delivery. Provide support for maintaining civil service handbook and policies/procedures on the agency Web; assisting in developing agency newsletter and civilian benefits communications; recommending new and innovative web uses as well as training and educating employees on the use and benefits of using the Web. Provide support in the location and pursuit of content and surveying internal customers to gather feedback for site improvement and enhancements. A working knowledge of several of the following are required: English (or Spanish), Journalism, graphic design or a related field, Web-site management, web servers, intranet site structures, and Web-related software (e.g. - MS FrontPage, Dream Weaver, Access, HyperText Markup Language (HTML), and Web 2.0 software such as wikis, portals, and Microsoft SharePoint). |
| Web Designer |
| Provide support in upgrading, maintaining, and creating content for the Department’s website under the guidance of Web Project Manager. Provide day-to-day site design and creation. Experience in web design and development using HTML and Java is required. Provide on-the-job training for the development, maintenance, and updating of Web pages. Must have good communication skills and the ability to work with all levels of management and technical personnel. Must possess a working knowledge of browsers, editors, graphic design software (e.g., PhotoShop, Illustrator). Experience with animation software and image optimization is desirable. |
| Web Project Manager |
| Provide support in managing the development of the Department’s websites. Lead team of Content Administrators, Software Developers and Designers. Preference for project management skills Web development skills. Provide leadership to a team to gather/analyze client requirements, write/edit web copy, work with internal/external resources on design, coordinate with IT Services on development, and work with Legal/Regulatory on content approvals; coordinate/document all aspects of the project; develop/manage client request/review process; track all requests/changes; and adhere to a project timeline. |
| Webmaster |
| Gather requirements for websites using graphics software applications, techniques, and tools. Update websites using graphics software applications, techniques, and tools using knowledge of web-based technologies and of XML, HTML, Photoshop, Illustrator, and/or other design-related applications. Support design group efforts to enhance look and feel of organization online offerings. Upgrade website to support organization strategies and goals relative to external communications. |
IT Management Labor Category Definitions
Cloud and Data Center Services Labor Categories
| Applications Engineer | 23 |
| Applications Programmer | 23 |
| Applications Systems Analyst | 23 |
| Business Analyst | 23 |
| Business Intelligence Analyst | 24 |
| Business Process Reengineering Specialist | 24 |
| Cloud Engineer | 24 |
| Cloud Specialist | 24 |
| Communications Hardware Specialist | 25 |
| Communications Network Manager | 25 |
| Communications Software Specialist | 25 |
| Communications Specialist | 25 |
| Computer Scientist | 25 |
| Computer Security System Specialist | 26 |
| Computer Systems Analyst | 26 |
| Configuration Management Specialist | 26 |
| Cost Analyst | 26 |
| Cybersecurity Engineer | 26 |
| Cybersecurity Specialist | 27 |
| Data Security Specialist | 27 |
| Data Standardization Specialist | 27 |
| Database Administrator | 28 |
| Database Management Specialist | 28 |
| Database Specialist | 28 |
| Data Warehousing Administrator | 28 |
| Data Warehouse Analyst | 28 |
| Data Warehouse Programmer | 28 |
| Disaster Recovery Specialist | 29 |
| Document Support Specialist | 29 |
| Electronic Data Interchange (EDI) Specialist | 29 |
| Engineering Manager | 30 |
| Facilitator | 30 |
| Functional Analyst | 30 |
| Graphical User Interface Designer | 30 |
| Graphics Specialist | 31 |
| Hardware Draftsman | 31 |
| Hardware Installation Technician | 31 |
| Hardware Specialist – Information Technology | 31 |
| Implementation Manager | 32 |
| Information Engineer | 32 |
| Information Resource Management Analyst | 32 |
| Information Security Analyst | 33 |
| Information Systems Training Specialist | 33 |
| IT Policy/Legislative Specialist | 34 |
| Knowledge Management Specialist | 34 |
| Logistician | 34 |
| Network Administrator | 35 |
| Network Engineer | 35 |
| Network Installation Technician | 35 |
| Network Support Technician | 36 |
| Operations Manager | 36 |
| Organization Change Management Specialist | 36 |
| Procurement Product Specialist | 37 |
| Program Administration Specialist | 37 |
| Program Analyst | 37 |
| Program Manager | 37 |
| Project Control Specialist | 38 |
| Project Leader | 38 |
| Project Manager | 38 |
| Quality Assurance Analyst | 38 |
| Quality Assurance Manager | 38 |
| Quality Assurance Specialist | 39 |
| Subject Matter Expert | 39 |
| Systems Administrator | 39 |
| Systems Architect | 40 |
| Systems Engineer | 40 |
| System Integrator | 41 |
| System Operator | 41 |
| System Programmer | 41 |
| Technical Draftsman | 41 |
| Technical Writer/Editor | 42 |
| Telecommunications Engineer | 42 |
| Telecommunications Specialist | 43 |
| Test Engineer | 43 |
| Training Manager | 43 |
| Training Specialist | 44 |
| Web Content Administrator | 44 |
| Web Designer | 44 |
| Web Project Manager | 45 |
| Web Software Developer | 45 |
| Webmaster | 45 |
| Wide Area Network Administrator | 45 |
| Labor Category |
| Primary Definition (Skill Level 5 per attachment J-3) |
| Applications Engineer |
| Analyze functional business applications and design specifications for functional activities. Translate detailed design into application systems. Test, debug, and refine applications to produce the required product. Prepare required documentation, including both program-level and user-level documentation. Enhance applications to improve performance and add functionality. Provide technical direction to engineers to ensure program deadlines are met. |
| Applications Programmer |
| Assist with the analysis of information requirements. Aid in the evaluation of problems with workflow, organization, and planning and help in the development of appropriate corrective action. |
| Applications Systems Analyst |
| Provide analysis and design of business systems for different applications such as: financial, accounting, human resources, and other enterprise systems. Handle test scripts and service requirements; work closely with end users on project development and implementation. Analysts should have a working knowledge of relational database environments, structured analysis, data modeling, information engineering, mathematical model building, sampling, and cost accounting to plan the system. Specify the inputs to be accessed by the system, design the processing steps, and format the output to meet the users' needs. Prepare cost-benefit and return-on-investment analyses to help management decide whether implementing the proposed system will be financially feasible. Possess excellent verbal and written communications skills. |
| Business Analyst |
| Provide expertise in business process and system analysis, design, improvement, and implementation efforts and understanding business needs, and translating these needs into technical requirements. Provide expertise in change management and training support. Provide organizational and strategic planning for a wide variety of technical and functional environments. Provide expertise in, but not limited to, Configuration Management, Strategic Planning, Knowledge Management, Business Analysis and Technical Analysis. |
| Business Intelligence Analyst |
| Formulates and defines systems scope and objectives based on both user needs and a thorough understanding of business systems and industry requirements. Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operation time, and form of desired results. Includes analysis of business and user needs, documentation of requirements, and translation into proper system requirements specifications. Provides consultation on complex projects and is considered to be the top-level contributor/specialist of most phases of systems analysis, while considering the business implications of the application of technology to the current and future business environment. |
| Business Process Reengineering Specialist |
| Apply process improvement, reengineering methodologies, and internet-related methodologies and principles to conduct process modernization projects. Assist senior staff with effective transitioning of existing organizations or project teams in accomplishing the organization’s goals or project activities and objectives through improved use of internet and other automated processes. Support activity and data modeling, development of modern business methods, implement alternatives analysis, identification of best practices, and creating and assessing performance measurements. Provide group facilitation, interviewing, training, and additional forms of knowledge transfer. Commensurate education and experience. |
| Cloud Engineer |
| Plan, develop and design cloud-based software and applications. Manage a cloud environment and debugging initiatives throughout development. Work and collaborate with technical teams to identify and implement cloud solutions. Troubleshoot and solve issues with cloud-based processes. Build and design different web services within a cloud environment. Automate cloud-based functions and platforms throughout the system. Migrate existing system data to cloud-based applications. Stay up to date with industry trends, new technology applications and cloud-based initiatives. |
| Cloud Specialist |
| Analyze Department needs to select appropriate cloud technology. Identify opportunities to deploy, optimize and protect critical applications and data storage. Manage Department data securely across multi-cloud environments. Builds best practices around procurement and integration. Perform cloud technology patching when appropriate. |
| Communications Hardware Specialist |
| Analyze network and computer communications hardware characteristics and recommends equipment procurement, removals, and modifications. Add, delete, and modify, as required, host, terminal, and network devices. Assist and coordinate with communications network specialists in the area of communication software. Analyze and implement communications standards and protocols according to site requirements. |
| Communications Network Manager |
| Evaluate communication hardware and software, troubleshoot local-, metropolitan-, and wide-area networks (LAN/MAN/WAN) and other network related problems; provide technical expertise for performance and configuration of networks. Perform general LAN/MAN/WAN administration; provide technical leadership in the integration and test of complex large-scale computer integrated networks. Schedule conversions and cutovers. Oversee network control center. Supervise maintenance of systems. Coordinate with all responsible users and sites. Supervise staff. |
| Communications Software Specialist |
| Analyze network and computer communications software characteristics and recommend software procurement, removals, and modifications. Add, delete, and modify as required, host, terminal, and network devices in light of discerned software needs/problems. Assist and coordinate with communications network specialists in the area of communications software. |
| Communications Specialist |
| Analyze network characteristics (e.g., traffic, connect time, transmission speeds, packet sizes, and throughput) and recommend procurement, removals, and modifications to network components. Design and optimize network topologies and site configurations. Plan installations, transitions, and cutovers of network components and capabilities. Coordinate requirements with users and suppliers. |
| Computer Scientist |
| Act as a senior consultant in complex or mission critical client requirements. Develop, modify, and apply computer modeling and programming applications to analyze and solve mathematical and scientific problems affecting system and program performance. Participate in all phases of scientific and engineering projects such as research, design, development, testing, modeling, simulating, training, and documentation. |
| Computer Security System Specialist |
| Analyze and defines security requirements for Multilevel Security (MLS) issues. Design, develop, engineer, and implement solutions to MLS requirements. Gather and organize technical information about an organization's mission goals and needs, existing security products, and ongoing programs in the MLS arena. Perform risk analyses which also includes risk assessment. |
| Computer Systems Analyst |
| Analyze information requirements. Evaluate analytically and systematically problems of workflow, organization, and planning and assists Senior Computer Systems Analyst and Computer Systems Analyst develop appropriate corrective action. Help develop plans for automated information systems from project inception to conclusion. Define the problem, and develop system requirements and program specifications, from which programmers prepare detailed flow charts, programs, and tests. Under the supervision of a Senior Computer Systems Analyst or a Computer Systems Analyst, coordinate closely with programmers to ensure proper implementation of program and system specifications. Develop, in conjunction with functional users, system alternative solutions. |
| Configuration Management Specialist |
| Provide configuration management planning. Describe provisions for configuration identification, change control, configuration status accounting, and configuration audits. Regulate the change process so that only approved and validated changes are incorporated into product documents and related software. |
| Cost Analyst |
| Perform functional economic analysis to evaluate the costs of alternative ways to accomplish functional objectives, analyze investment costs, benefits, and risks as a net change to the functional baseline cost, and the cost of doing business now and in the future, ensuring that cross-functional, security, and other integration issues are addressed. Commensurate education and training. |
| Cybersecurity Engineer |
| Perform assessments and penetration testing. Architect, implement, and manage secure cloud-based and on-premise solutions. Architect and engineer trusted systems into secure systems. Manage audit/intrusion and security technology systems. |
| Cybersecurity Specialist |
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