17 - Appendix 13 - Performance Requirement.pdf

Appendix 13

Performance Objectives and Performance Standards

1. Introduction The work requirements of this performance work statement (PWS) are further organized into distinct functional systems which help facilitates effective method of executing preventive maintenance recurring maintenance work and routine maintenance work that are basically unscheduled. The Contractor shall perform all the recurring maintenance work and routine maintenance work from each of the functional system. The Contractor’s approach for integrated maintenance, including recurring maintenance task, routine maintenance and inspection tasks, schedules for planned work accomplishment, plan for minimizing occurrence of repair and downtime, process for the identification of the need for repairs, and the process for scheduling and completing repair work, and other information on each functional system are detailed in each sub-section.

The systems covered under this Contract include, but are not limited to:

• Buildings and Structures System

• Fire Protection Systems

• Surface Area Maintenance

• Utility Systems

• Electrical Systems and Maintenance

• Heating and Domestic Hot Water Systems

• Gas Systems

• Sewage Systems

• Refrigeration Systems Operations and Maintenance

• HVAC Systems Operation and Maintenance

• Commissary Equipment-In-Place (CEIP)

• Physical Security

2. General

2.1. Recurring Maintenance Work (Preventive Maintenance)

2.1.1. As stated in the PWS section 5.1., The Contractor shall develop and incorporate into their Maintenance and Service (M&S) Plan their method to implement a preventive maintenance program for facilities, ground structures, personal property equipment, and installed equipment and systems to ensure proper operation, to minimize breakdowns, and to maximize useful life. The preventive method of implementing the predictive maintenance tracking process.

2.1.2. At a minimum, the preventive maintenance program shall include:

• Preventive Maintenance management and technical approach

• Procedures to evaluate equipment reliability and corrective actions.

• Job plans tailored to the OEM technical documentation.

• Qualification requirements of the maintenance personnel.

2.1.3. The Contractor shall not use breakdown (reactive) maintenance as part of the preventive maintenance program.

2.1.4. The preventive maintenance program shall provide an economical approach to accomplish the manufacturers’ recommended maintenance in accordance with OEM standards, and maintenance required to satisfy equipment warranties and keep facilities, ground structures, personal property equipment, and installed equipment and systems in normal working condition.

2.1.5. Excessive or repeated system or equipment breakdowns or deficiencies may indicate the need to adjust or modify the Contractor’s preventive maintenance program. These changes will be made at no additional cost to the Government.

2.1.6. The Contractor shall submit a monthly preventive maintenance work schedule to the COR and COTR.

2.2. Routine Maintenance Work (RMW)

2.2.1. The Contractor shall incorporate in their Maintenance and Service (M&S)

Plan their method to the RMW shall include the Contractor’s approach for integrated maintenance, including maintenance and inspection tasks, schedules for planned work accomplishment, plan for minimizing occurrence of repair and downtime, process for the identification of the need for repairs, and the process for scheduling and completing repair work.

2.2.2. The Contractor shall perform all repairs, whether identified as part of their routine RMW accomplishment, QC inspections, or notification from the Government that a breakdown or malfunction has occurred.

2.2.3. Maintenance is performed in accordance with Contractor's RMW and work schedule.

3. Building and Structures System

3.1. Introduction

The Contractor shall in its Maintenance and Service (M&S) plan state their method to maintain and repair buildings and structures and their systems in a safe and habitable condition and ensure systems are fully functional for their occupants and sustainment of the facilities, as specified in this contract. The Contractor shall perform scheduled maintenance and repair of buildings, structures, and associated property and equipment encompassing a variety of trades including but not limited to carpentry, mechanical, painting, metal, roofing, structural, and masonry. Building and structures covered under this functional system include, but not limited to, the following: Storage and equipment sheds; Commissary stores and Utility system buildings and structures. The Contractor shall maintain all buildings and structures including those constructed before and during the contract period.

Performance Objective

a. The Contractor shall perform recurring preventive maintenance and inspection to all building and structure components listed in appendix 6. Contractor shall ensure to abide by the frequencies as outline in appendix 6.

b. IAW section 4.2.1 of the PWS, contractor shall ensure all preventive maintenance requirements are performed and entered into the EMIS with all required documentations.

c. The Contractor shall develop and implement a routine maintenance program for facilities to ensure they are safe, fully functional, and operational.

d. Perform exterior inspections of buildings and structures on an annual basis and submit into the EMIS a work order for approval of any defect or deficiency found.

e. Perform all work with qualified personnel in accordance with local, state, and federal requirements, manufacturers’ instructions, building codes, and any other applicable standards.

f. Coordinate all work with the Government to avoid life threatening situations, hardships, and operational problems.

Acceptable Quality Level:

a. All inspection completed 100% of the time. Preventive maintenance shall be completed 98% of the time with no more than 2 late performances within a year.

4. Conveying System

4.1. Introduction

The conveying system component within DeCA facilities comprise of but not limited to elevators, lifting devices, chair lifts, dock levelers. Under this contract the Contractor shall provide and incorporate in its Maintenance and Service (M&S) Plan the method to inspection, routine maintenance and repair, and perform preventive maintenance to ensure a safe, reliable operation.

Performance Objective

a. Perform all annual inspections, certification and recurring preventive maintenance task of all vertical transportation equipment such as elevator and dock levers as outlined in appendix 6.

b. Perform all work in accordance with American Society of Mechanical Engineers (ASME) A17.1-2016, 2017 (or applicable code for year VTE put in service) Safety Code for Elevators and Escalators (ASME A17.1); ANSI/ASME A17.2- 2017, Guide for Inspection of Elevators, and Moving Walks (applicable to equipment); A17.3- 2017.

c. Inspections shall consist of weight test load and certifications and shall be executed as required under ASME A17.1 Appendix N, using a Qualified Elevator Inspector (QEI).

d. Provide to the COTR and Store personnel copies of the test certificate with all required data. The weights for testing of the hoist and lifts shall be provided by the Contractor.

e. All Certification shall be executed by a third-party contractor. The Contractor shall retain and display certification in accordance with Occupational and Safety and Health Administration (OSHA) regulations.

Acceptable Quality Level:

completed 98% of the time with no more than 2 late performances within a year.

5. Fire Protection System

5.1. Introduction

The Contractor shall incorporate in its Maintenance and Service (M&S) Plan the method to inspect, test, maintain and repair of all fire protection and prevention systems and ensure all equipment and systems are fully functional within the areas supported by DeCA as specified in this Contract. The Contractor shall provide inspection, routine maintenance and repair, and perform preventive maintenance of all fire protection equipment in accordance with applicable industry standards, manufacturers’ instructions, and the National Fire Protection Association (NFPA) 101 Life Safety Code standards.

Fire protection systems include but not limited to alarm systems, automatic sprinkler systems, fire hydrants, automatic fire rated doors, fire suppression systems, smoke detectors, fire dampers, fire detection systems, emergency lights, and exit lights. Fire systems are listed in Appendix 3 – Equipment Inventory

a. As stated in appendix 4, the Contractor shall perform recurring preventive maintenance and inspection to all fire protection components in the facility. The list of the fire protection component is listed in appendix – 03 (Equipment Inventory). Contractor shall ensure to abide by the frequencies as outline in appendix 4

b. IAW section 4.2.1 of the PWS, contractor shall ensure all preventive maintenance requirements are entered into the EMIS with all required documentations.

c. All fire protection and life safety systems and equipment must be kept fully functional at all times, except for limited periods for maintenance with the COR or COTR’s approval.

d. In the event where fire protective disruption is necessary, Contractor shall coordinate all repairs with the COTR and the Fire and Emergency Services Department.

e. Document and adhere to the equipment the inspection, testing and maintenance on a locally generated form listing each ITM task, date scheduled, date completed and craftsman completing the task.

f. Notify the COTR within 3 hours of receiving notice of any problems or inspections that may adversely impact the operation of the equipment alarm system.

g. The Contractor shall develop and implement a routine maintenance program for facilities to ensure they are safe, fully functional, and operational.

Acceptable Quality Level:

completed 98% of the time with no more than 5 late performances within a year

6. Surface Area Maintenance

6.1. Introduction

The Contractor shall provide and incorporate in its Maintenance and Service (M&S) Plan the method to implement inspection, routine maintenance and repair of all paved and unpaved surfaces as at when requested by the Government. Under this contract the Contractor shall maintain paved surface areas as specified in this contract that is within the DeCA footprint as previously described, or as otherwise directed by the KO, COR or COTR. The pave areas within this contract includes but not limited to roadways, parking lots, paved and unpaved parking areas, sidewalks, curbs, maintenance yards, gravel, drainage ditches (waterway channels and gutters associated with paved areas), earth surfaced areas, and associated structures and appurtenances (collectively referred to as paved surfaces). The unpaved surface are to include but not limited to trees and shrub, pruning,

a. The Contractor shall inspect, maintain, and repair paved surfaces within DeCA footprint, and all work shall be in accordance with local, state, and federal requirements.

b. The Contractor shall notify and request approval from the COTR in writing a minimum of 14 calendar days in advance of any scheduled or potential disruption of traffic flow, including closure of streets. The request for approval shall contain as a minimum a sketch of the roads to be closed, proposed rerouting of traffic, and the duration of the closure.

c. The Contractor shall conduct annual studies of all paved surfaces within DeCA footprint, associated curbs, signage, markings, drainage, and other appurtenances and deliver to the COR a “Contractor's Pavements -- Inspection Study” showing results of the most recent study within 5th calendar days of the new contract period of performance.

d. The Contractor shall ensure that waterway channels, gutters, ditches, storm sewers, and subsurface drains function at full capacity at all times.

e. Remove accumulated trash, debris, mud, dirt, and sand in drop inlets, buckets, and trays as required to permit unobstructed drainage within the DeCA footprint.

f. Drop inlets and outlets, grates, manhole covers, or trash guards shall be repaired or replaced to maintain their design function.

g. In the event where utility cut is necessary to execute a repair, The Contractor shall ensure to coordinate utility cuts with the Government for approval.

h. The Contractor shall develop and implement a routine maintenance program for facilities to ensure they are safe, fully functional, and operational.

Acceptable Quality Level:

a. All inspection completed 100%

Deliverables

• CDRL B-001: Deliver to the COR a “Contractor's Pavements -- Inspection Study” showing results of the most recent study within 5th calendar days of the new contract period of performance.

7. Utility System

7.1. Introduction

The utility system under this contract refers to system that provide the essential services to the DeCA Commissary facilities. The essential services typically include but are not limited to electricity, water, natural gas and sewage. Contractor shall incorporate in its Maintenance and Service (M&S) Plan the method to implement inspection, testing, maintain and repair of all utility systems to ensure all equipment and systems are fully functional within the areas supported by DeCA as specified in this Contract. The Contractor shall also ensure to incorporate in the M&S plan the routine maintenance and repair, and their proposed method to perform preventive maintenance of electrical, water, natural gas and sewage components in accordance with applicable industry standards, manufacturers’ instructions, and building codes. Contractor shall ensure all recurring preventive maintenance requirements are entered into the EMIS with all required documentations

7.1.1. Electrical Systems

a. Within the DeCA footprint, the Contractor shall provide inspection, testing, routine maintenance and repair, and recurring maintenance to electrical fixtures and the auxiliary components to provide stable, reliable power to all DeCA Stores.

b. The services provided shall be limited to within the DeCA footprint, at the exterior electrical distribution system up to the Service Point (the point of demarcation between where the serving utility ends and the premises wiring begins) weather head, meter, or transformer, depending on the system for the building, will be maintained by Installation and/or Power Company.

c. The Contractor shall furnish and use Lock Out /Tag Out devices as referenced in Appendix 4, Safety, Fire, Environmental Management, and Security for component that are no more functional or needs repairs.

d. When power outage is expected to be for more than 4 hours, the Contractor shall upon request, arrange, provide, connect and refuel rental generator and associated components as requested by the COTR.

e. In accordance with appendix 4. The Contractor shall perform maintenance on auxiliary generators to ensure safe, reliable, uninterrupted service. Maintenance shall include periodic startup, run and load test of all auxiliary generators to ensure operability and should be performed to the frequency outlined in appendix 6.

f. Lighting within the interior and exterior of the facilities must be maintained to at least 98% operations at all times, this is to include but not limited to lights within the walk-in refrigeration cases and the sales floor display cases.

g. Coordinate all re-lamping effort with the Store personnel within 7 calendar days of schedule repair.

h. Contractor shall be responsible for maintaining all miscellaneous equipment to include but not limited to electrical ranges, garbage disposal, dish washers, kitchen hood and their associated components as directed by the COTR.

i. The Contractor shall perform maintenance in accordance with applicable directives on lightning arrestors and grounding devices to ensure proper operation, to minimize breakdowns, and to maximize useful life.

j. The Contractor shall maintain lightning arrestors and grounding devices in accordance with applicable directives e.g., NFPA 780, MIL-HDBK-419, MIL- STD-188-124B, and MIL-HDBK-274 (AS).

a. All inspection completed 100%.

b. Preventive maintenance shall be completed 98% of the time with no more than 2 late performances within a year .

7.1.2. Gas, Heating and Domestic Hot Water, and Sewage Systems

a. The Contractor shall inspect, remove, install, repair and provide operation and maintenance of natural gas storage and distribution system and all associated equipment, low-pressure steam systems and direct/indirect space heating systems.

b. At when necessary, provide protection against freezing for boiler and heat exchanger system at all time.

c. Contractor shall ensure all heating systems within the DeCA foot print are functional at all times. When heat is not functioning, and at when required by the COR or COTR, provide temporary alternate heating to the facility until the primary heating system is restored to service.

d. The Contractor shall perform inspection, repairs, maintenance, installation of the exterior/interior wastewater and sewage system within the DeCA facility footprint.

e. The Contractor shall inspect, test, and certify backflow prevention devices for fire suppression and water components to ensure they are safe and fully functional.

f. Coordinate activities with the COTR/COR and in the event of a pollution, remediate the area to avoid damage and report possible pollution problems to the COTR/COR and the Fire Department within 30 minutes of discovery.

g. Contractor shall dispose of sludge and waste in accordance with local, state, and federal laws and regulations.

h. Grilles, manholes and surrounding areas (within a five-foot radius) shall be cleaned of any debris at all times.

i. Storm drainage system, Water holding tanks, Oil Separators and Grease traps within the DeCA foot print shall not exceed 80% of storage capacity at all times.

j. Sewage pipelines shall be operational at all times within the DeCA facilities, Contractor shall ensure to coordinate the time and date of the cleanup with little or no interference with the operations of the store functions.

k. Sewage lifting stations to include lifting pumps at where applicable shall be kept operational at all time.

l. The Contractor shall on a semi-annual basis inspect and clean sewage lines within the DeCA footprint. Cleaning of the sewage pipelines shall be executed with little or no interference with the operations of the store functions. Contractor shall ensure to coordinate the time and date of the cleanup with the store management and with the COTR.

m. Contractor shall on a quarterly basis schedule and provide hydro jetting to the sewage line in the DeCA facility.

a. All inspection completed 100% late performances within a year

8. Heating, Ventilating and Air Conditioning (HVAC) and Refrigeration System

8.1. Introduction

The Contractor shall incorporate in its Maintenance and Service (M&S) Plan the method to perform inspection, installation, removal, operation, routine maintenance and repair, and recurring maintenance of the Heating Ventilation and Air Conditioning (HVAC) systems, refrigeration systems and associated structures and appurtenances. The Contractor shall perform services as required herein to provide complete maintenance of the system. All work shall be performed by qualified personnel in accordance with local laws, DoD regulations and Government developed annual and long-range plans.

8.2. Energy Conservation for HVAC and Refrigeration Systems

Compliance Performance Objective

a. The Contractor shall comply with and pursue all established procedures, techniques, regulations, and goals set forth in energy conservation and utilization standards. Energy conservation standards include, but are not limited to government regulations, DeCA conservation plan, and local, state and federal requirements.

b. The Contractor shall coordinate, initiate, and accomplish actions pertaining to the maintenance and operation of Heating Ventilation and Air Conditioning (HVAC), Refrigeration System, and lighting systems under this PWS in support of the Energy Conservation Program.

8.3. HVAC and Refrigeration Systems

a. All refrigeration equipment, HVAC equipment, field components of the refrigeration and HVAC controls shall be operational at all times.

b. Contractor shall perform recurring maintenance to all refrigeration system and the associated components to the frequencies stated in appendix 7.

c. Coordinate, initiate, and accomplish actions in support of the Energy

Conservation Program.

d. Temperatures setting to all HVAC and refrigeration system all be maintain as stated in appendix 9, DeCA Temperature and Environmental All deviations of parameters require COTR approval.

e. On a daily basis via email, when malfunctions are recorded and registered by the RMCS/EMCS computers, the Contractor shall direct personnel to the site of HVAC, refrigeration, and auxiliary equipment failures detected by the RMCS/EMCS computer as prescribed by the SO to resolve the issue.

f. Refrigeration rack system tanks shall be maintained at 30% of full receiver capacity while heat reclaim equipment is in operation. Refrigerant replacement is the sole responsibility of the Contractor.

g. Upon determining that a piece of equipment requires replacement, the contractor shall code and tag the equipment for turn-in and notify the COTR and Store Manager.

h. The Contractor shall provide certified personnel to inspect and repair HVAC and refrigeration systems in accordance with local requirements, and DoD regulations.

a. All inspection completed 100%.

late performances within a year.

9. Commissary Equipment-in-Place (CEIP)

9.1. Introduction

The Contractor shall incorporate in its Maintenance and Service (M&S) Plan the method to inspect, conduct routine maintain and repair, and recurring maintenance of all Commissary Equipment in Place (CEIP), all work shall be performed in accordance with all applicable laws, regulations, ordinances, policies, and or as directed by the Government and as well as manufacturer’s instructions and standards of the industry.

CEIP equipment is listed in Appendix 6, this list is subject to change during the period of performance of this Contract. Note: not all CEIP is in every store.

Performance Standards

a. Contractor shall ensure all Commissary Equipment in Place (CEIP) equipment are in operational condition at all times.

b. Contractor shall perform recurring maintenance to all CEIP equipment to the frequencies stated in appendix 11.

c. In the event, the Contractor cannot find parts or a replacement of a like kind material, the Contractor can recommend replacement to the Government for approval.

d. The Contractor shall be responsible for emergency services for self-contained refrigerated CEIP.

e. Contractor shall ensure all preventive maintenance requirements are entered into the EMIS with all required documentations within 7 business of completion.

a. Preventive maintenance shall be completed 97% of the time with no more than 12 late performances within a year

b. Completed preventive maintenance work entered into EMIS within 7 days of completion.

10. Physical Security System

10.1. Introduction

The Contractor shall incorporate in its Maintenance and Service (M&S) Plan the method to inspect, routine maintenance and repair, and recurring preventive maintenance of the physical security electronic components in the stores in accordance with all applicable laws, regulations, ordinances, policies, and or as directed by the Government and as well as manufacturer’s instructions and standards of the industry. Physical security equipment is listed in Appendix 3, this list is subject to change during the period of performance of this Contract. Note: not all Physical security electronic equipment is in every store.

Performance Standards

a. Contractor shall ensure that at all stores where physical security electronic components are present, the equipment shall be working at all times.

b. The Contractor shall test, clean, inspect, maintain, and repair physical security electronic components in DeCA Commissary stores.

c. When requested by the Store Director, Contractor shall conduct training on-site for the installed equipment in accordance with the Owner’s Manual.

d. In the event, the Contractor cannot find parts or a replacement of a like kind material, the Contractor can recommend replacement.

e. The Contractor shall be responsible install, maintain and repair physical security electronic component that are deem DeCA property but are located at within the parking lot areas.

f. Contractor shall perform recurring maintenance to all physical security equipment to the frequencies stated in appendix 7.

g. Contractor shall ensure all preventive maintenance requirements are entered into the EMIS with all required documentations within 7 business of completion.

c. Preventive maintenance shall be completed 97% of the time with no more than 12 late performances within a year

d. Completed preventive maintenance work entered into EMIS within 7 days of completion.