1503010 C Custodial - Spec Items and Index G.pdf

1503010 – Custodial

Table of Contents

Spec Item Title

1 General Information

1.1 Concept of Operations

2 Management & Administration

2.1 Definitions and Acronyms

2.2 Personnel

2.2.1 Certification, Training, and Licensing

2.3 Special Requirements

2.3.1 Pathogen Exposure

2.4 References and Technical Documents

3 Recurring Work

3.1 Scheduled Services

3.1.1 Space Cleaning

3.1.1.1 Emptying Waste Containers

3.1.1.2 Emptying Recycling Containers

3.1.1.3 Low Area Cleaning

3.1.1.4 Lunch/Break Room Cleaning

3.1.1.5 Exercise Area

3.1.1.6 High Area Cleaning

3.1.1.7 Interior Window Cleaning

3.1.1.8 Exterior Window Cleaning

3.1.1.9 Window Blinds Cleaning

3.1.1.10 Entrance Cleaning

3.1.1.11 Interior Glass Surfaces Cleaning

3.1.1.12 Drinking Fountains Cleaning

3.1.1.13 Service Hand Sanitizer Dispensers

3.1.1.14 Clean Walls

3.1.1.15 Clean Columns

3.1.2 Floor Care

3.1.2.1 Sweeping and Dust Mopping

3.1.2.2 Vacuuming Carpets and Rugs

3.1.2.3 Cleaning Walk-off Mats

3.1.2.4 Spray Cleaning and Buffing

3.1.2.5 Damp Mopping

3.1.2.6 Stripping, Coating, and Buffing

3.1.2.7 Carpet and Rug Deep Cleaning

3.1.2.8 Scrub Floors

3.1.2.9 Clean T-Slot Tie Down Pads

3.1.2.10 Clean Concrete Tie Down Pads

3.1.3 Restroom Services

3.1.3.1 Restroom Cleaning

3.1.3.2 Restroom Supplies

3.1.4 Group Shower/Locker Room Cleaning

3.1.5 Building Perimeter Services

3.1.5.1 Debris Removal

3.1.5.2 Emptying Perimeter Waste Containers

4 Non-Recurring Work

1503010 - Custodial

Spec

Item

Title Description

1 General

Information

The Contractor shall provide all labor, management, supervision, tools, material, and equipment required to perform custodial services at the Naval Support

Activity- Mechanicsburg, 5455 Carlisle Pike, Mechanicsburg, PA 17055.

1.1 Concept of

Operations

The intent of 1503010 Custodial is to specify the requirements related to the cleaning of facilities. Custodial requirements consist mainly of services that ensure the cleanliness of working environments.

The following services are not included in this Template:

Custodial services do not include any repair work of facilities or fixtures.

Custodial services include waste removal for buildings and service locations to collection points, but disposal of waste from collection sites is addressed in 1503030 Integrated Solid Waste Management under a separate contract.

Item

Title Description

2 Management &

Administration

2.1 Definitions and

Acronyms

Definitions and Acronyms are listed in J-1503010-01.

2.2 Personnel The Contractor shall provide personnel with the qualifications, technical knowledge, experience and skills required for efficient operations within the custodial function.

2.2.1 Certification, Training, and Licensing

The Project Manager, Site Safety and Health Officer and other Contractor personnel performing work where they may be exposed to blood or other potentially infectious materials shall receive pathogen training prior to beginning service. The Contractor shall submit Pathogen Training

Certificates per Section F.

2.3 Special Requirement

2.3.1 Pathogen Exposure The Contractor shall comply with 29 CFR-1910.1030 at all times if personnel are performing work where they may be exposed to blood or other potentially infectious materials.

The Contractor shall have an established Exposure Control Plan accessible to employees. This plan shall be reviewed annually and comply with 29 CFR-1910.1030.

Employees in areas subject to higher exposure risk (such as hospitals) shall submit to all required testing and receive vaccinations as required by the installation.

2.4 References and

Technical Documents

References and Technical Documents are listed in J-1503010-02.

Item

Title Performance

Objective

Related Information Performance

Standard

3 Recurring Work The Contractor shall provide custodial services to ensure facilities are clean and sightly.

The Contractor's cleaning techniques and products shall protect the integrity of surfaces, finishes and floor coverings.

Common Output Level Standards

(COLS) are defined by

Commander, Navy Installations

Command (CNIC) for Navy Shore

Commands. Services and associated frequencies are specified for the Base Measures of

COL3 and COL4 along with two levels of Additional Measures for

COL3 and COL4, respectively, as shown in J-1503010-04. Facilities or spaces listed as Prestige in the

Custodial Inventory provided in J-

1503010-03 receive services at the associated frequencies shown for

Prestige Areas in J-1503010-10.

The Contractor shall provide services at the frequencies specified based on the awarded

CLINs (for the selected COL level) listed in Section B.

ELINS in J-0200000-08 include pre-priced Line Items associated with the Optional CLINs which can be added or deleted to increase or decrease the level of performance.

Customers not funded by CNIC receive services at the associated frequencies shown by Service

Class in J-1503010-05.

The Contractor shall perform service at frequencies given in J-

1503010-07 per Mandated Service

Classes for Hospitals and Clinics and J-1503010-06 per Mandated

Service Classes for Child Youth

Program Facilities.

Maps and Locations for Custodial

Services are shown in J-1503010-

08 and Floor Plans are included in

J-1503010-08.

Facilities are clean and sightly, consistent with the specified

COLS and/or service class.

Item

Title Performance

Objective

Related Information Performance

Standard

A Custodial Inventory is provided in J-1503010-12 detailing floor types and surface area, fixtures, and other relevant information.

J-1503010-10 provides Custodial

COLS by location.

J-0200000-07 provides recommended cleaning times.

3.1 Scheduled

Services

The Contractor shall provide scheduled custodial services to ensure facilities are clean and sightly.

The Contractor shall develop and submit an Annual Work Schedule and Monthly Work Plan for custodial and industrial cleaning services that correspond to the frequencies identified per Section

F. The schedule shall clearly indicate the day of performance of each service for each building.

Facilities are clean and sightly, consistent with the specified

Work is completed in accordance with the

Contractor’s schedule.

3.1.1 Space Cleaning The Contractor shall

clean spaces to ensure they are clean and sightly.

The Contractor shall return furniture and other items moved during performance to their original positions.

Spaces are clean and sightly consistent with the specified

Furniture and other items moved returned to original position.

3.1.1.1 Emptying Waste

Containers

The Contractor shall empty waste containers and ensure they are clean.

The Contractor shall collect and dispose of items placed adjacent to waste containers and marked

"TRASH."

Waste collection excludes individual items that exceed 20 pounds in weight.

All waste that is dropped during the waste removal process shall be picked up and properly disposed.

All spills that occur during the waste removal process shall be and properly treated and cleaned.

The Contractor shall collect all waste from desk-side waste containers and/or interior collection points unless otherwise specified based on COL as listed in J-1503010-04 and J-1503010-

Waste containers are empty and clean.

Waterproof liners are provided and replaced when soiled or unserviceable.

Recyclable material and non-recyclable waste are not intermixed.

Services are performed at the specified frequencies.

Item

Title Performance

Objective

Related Information Performance

05.

All waste shall be moved to designated refuse containers.

3.1.1.2 Emptying

Recycling

Containers empty recycling containers and ensure they are clean.

The Contractor shall collect and dispose of items placed adjacent to recycling containers and marked "RECYCLE."

Waste collection excludes individual items that exceed 20 pounds in weight.

All recyclable material that is dropped during the removal process shall be picked up and properly disposed.

Waterproof liners shall be provided and replaced when soiled or unserviceable.

recyclable material from desk-side recycling containers and/or interior collection points unless otherwise specified based on COL as listed in J-1503010-04 and J-

1503010-05.

recyclable material from desk-side recycling containers and/or interior collection points and place into the recyclable material dumpsters.

Recycling containers are empty and clean.

specified frequencies.

3.1.1.3 Low Area

Cleaning

The Contractor shall provide low area cleaning services to ensure surface areas are clean.

Low area cleaning includes all furniture and fixtures (e.g., partitions, radiators, equipment, hand railings in stairways, grills, ledges, sills, walls, doors, light fixtures, chalk and dry boards and trays, miscellaneous hardware and bright metal work) to a maximum height of 7'-0" above floor level.

Low area cleaning does not include desktops of occupied cubicles or offices.

Surfaces are clean.

Cleaning is performed at the specified frequencies.

3.1.1.4 Lunch/Break

Room Cleaning

The Contractor shall provide cleaning services in lunch/break room

Employee lunch/break room areas shall include sinks, countertops, trash containers, cooking equipment, coffee makers, and

Lunch/break room is clean and sanitary.

Lunch/break room

Item

Title Performance

Objective

Related Information Performance

Standard areas to ensure areas are clean and sanitary.

dining areas. Where present, soap and paper towel dispensers shall be refilled.

waste from lunch/break room areas, kitchens, coffee messes, lounges, cafeterias, canteens and dining areas. All waste shall be moved to designated refuse containers.

picked up and properly disposed.

Waste and recyclable containers are emptied, cleaned and lined

All surfaces shall be clean and free of bacteria, stains and particular attention paid to disinfection, elimination of odors and providing a clean sanitary appearance.

waste containers are empty, clean, and waterproof liners have been replaced.

Dispensers are refilled and supplies are stocked.

specified frequencies.

3.1.1.5 Exercise Area

and Gym

Servicing

The Contractor shall service exercise areas and gyms to ensure they are stocked with sufficient supplies

Exercise areas and gym supplies include paper towels and disinfectant sprays.

Supplies in exercise areas and gyms are continuously available.

specified frequencies.

3.1.1.6 High Area

Cleaning

The Contractor shall provide high area cleaning services to ensure surfaces are clean.

High area cleaning includes all areas that are vertical and horizontal surfaces above 7'-0" from floor level, including overhead piping, light fixtures and ceiling areas.

The Contractor shall clean the exterior and interior surfaces of the light fixture.

The Contractor shall ensure that overhead fixtures are protected from damage.

High area cleaning includes removal of all debris created, including debris falling into low areas.

Surfaces are clean.

frequencies.

Item

Title Performance

Objective

Related Information Performance

Standard

3.1.1.7 Interior Window

Cleaning

The Contractor shall clean window surfaces and adjacent areas to ensure that surfaces are clean and sightly.

Interior window cleaning shall be scheduled concurrently with exterior window cleaning.

All interior windows are clean and sightly.

frequencies.

3.1.1.8 Exterior

Window

Cleaning

The Contractor shall clean window surfaces and adjacent areas to ensure that surfaces are clean and sightly.

Where storm windows exist, the

Contractor shall clean both sides of the storm window and the outside of the inner glass.

When screens are present, the

Contractor shall remove and clean the screen such that it is free of debris and dust before reinstalling over cleaned windows. Work will not be considered complete until screens are reinstalled.

Exterior window cleaning shall be scheduled concurrently with interior window cleaning.

All exterior windows are clean and sightly.

frequencies.

3.1.1.9 Window Blinds

Cleaning

The Contractor shall clean window blinds to ensure they are clean and available for use in a timely manner.

Contractor shall clean both sides of blinds.

Blinds may be removed for cleaning.

Blinds are clean and in the same operational condition as prior to cleaning.

If removed for cleaning, blinds are returned to their original location the same day.

frequencies.

3.1.1.10 Entrance

Cleaning

The Contractor shall clean doors and all associated glass of the entrance to ensure doors and glass surfaces are clean and sightly.

Entrances surfaces include but are not limited to doors, associated transoms, and sidelights.

When the entry is an atrium entrance the Contractor shall clean both sets of doors and all associated glass.

Surfaces shall be free of all dirt and provide a clear, streak-, smudge- and mark-free appearance regardless of height.

Glass surfaces are clean and sightly on both sides and for the full height of the glass.

Doors are clean and free of all dirt and marks.

frequencies.

3.1.1.11 Interior Glass

Surfaces

Cleaning

The Contractor shall clean all interior glass to ensure glass

Glass surfaces include but are not limited to interior doors, including associated transoms and

Glass surfaces are clean and sightly on both sides and for the

Item

Title Performance

Objective

Related Information Performance

Standard surfaces are clean and sightly.

sidelights, partitions, walls, and display cases.

full height of the glass.

frequencies.

3.1.1.12 Drinking

Fountains

Cleaning

The Contractor shall clean drinking fountains to ensure they are clean, sanitary, and sightly.

Drinking fountain surfaces shall be properly disinfected.

Drinking fountains are clean, sanitary, and sightly.

frequencies.

3.1.1.13 Service Hand

Sanitizer

Dispensers

The Contractor shall service Hand

Sanitizer Dispensers with sufficient supplies to ensure they will last until the next scheduled service.

Supplies shall be replenished where the applicable dispensers are in place.

Hand Sanitizers Dispensers locations are shown in J-1503010-

11.

Hand Sanitizer supplies are continuously specified frequencies.

3.1.1.14 Clean Walls The Contractor shall

clean walls to ensure surface areas are clean.

All walls (including exterior walls of interior offices), beams, pipes, electrical boxes and miscellaneous equipment shall be cleaned to a height of ten (10) feet.

The Contractor’s cleaning techniques and products shall protect the integrity of the surface and finish.

Surfaces are clean without dirt and grease.

3.1.1.15 Clean Columns The Contractor shall

clean columns to ensure surface areas are clean.

Columns shall be cleaned to a height of ten (10) feet.

Surfaces are clean without dirt and grease.

3.1.2 Floor Care The Contractor shall

provide floor care services to ensure they are clean and sightly.

The Contractor shall move furniture, non-permanent rugs and other floor coverings prior to floor care services. The Contractor shall return furniture, rugs, floor coverings, and other items moved during services to its original position.

When caring for raised deck floors, the Contractor shall ensure that all items below the floor are protected from damage.

Floor care services shall be performed in a manner that

Floors are clean and sightly consistent with the specified

Item

Title Performance

Objective

Related Information Performance

Standard minimizes interference with daily operations.

The Contractor shall post warning signs and barricades in areas of floor care operations, as appropriate, to ensure personnel safety.

3.1.2.1 Sweeping and

Dust Mopping

The Contractor shall sweep or dust mop uncarpeted floors to ensure floors are free of debris and dust.

The Contractor shall sweep or dust mop uncarpeted floors, including stairwells and elevators.

Floors are free of debris and dust.

specified frequencies.

3.1.2.2 Vacuuming

Carpets and

Rugs

The Contractor shall vacuum carpets and rugs to ensure they are free of debris and dust.

Contractor shall provide spot cleaning as needed.

Carpets and rugs are free of debris and dust.

specified frequencies.

3.1.2.3 Cleaning Walk-

off Mats

The Contractor shall clean the walk-off mats and surfaces below the mats to ensure mats and surfaces are clean.

The Contractor shall return mats to their original locations after cleaning.

The Contractor shall notify the

KO when walk-off mats are defective, missing, or not serviceable.

Walk-off mats and surfaces below the mats are clean.

specified frequencies.

3.1.2.4 Spray Cleaning

and Buffing

The Contractor shall spray clean and buff floors to ensure floors are clean and present a sightly appearance.

The Contractor shall ensure there is no buildup or residue on baseboards, mop boards, cove base, and kick plates.

Floor products used shall result in a non-slip finish.

Floors are clean and have a uniform glossy finish.

Non-slip floors are clean and have a uniform matte finish.

specified frequencies.

3.1.2.5 Damp Mopping The Contractor shall

damp mop floors to ensure that floors are clean.

The Contractor shall damp mop uncarpeted floors, including stairwells and elevators. Scuff marks, spots, and dried stains shall be removed.

Chemicals shall not be used on wooden gym court floors.

Restrooms, galleys and kitchen floor shall be sanitized.

Floors are clean.

Hospital, clinic, and galley floors are clean and sanitary.

Item

Title Performance

Objective

Related Information Performance

Standard

3.1.2.6 Stripping, Coating, and

Buffing

The Contractor shall strip, coat and buff floors to ensure that floors are clean and sightly.

coat floors to ensure continuous protection.

The Contractor shall strip, coat, and buff uncarpeted floors, including stairwells and elevators.

The Contractor shall ensure there is no buildup or residue on baseboards, mop boards, cove base, and kick plates.

The Contractor shall apply sufficient coats of product to protect floors from traffic and use.

Floor products used shall result in a non-slip finish.

Floors are clean, free of previously applied coat, and have a uniform glossy finish.

Floors are properly coated and protected.

Non-slip floors are clean and have a uniform matte finish.

specified frequencies.

3.1.2.7 Carpet and Rug

Deep Cleaning

The Contractor shall deep clean carpets and rugs to ensure that floors are clean, sightly and available for use in a timely manner.

Acceptable methods for deep cleaning include shampooing, chemical extraction, steam cleaning, and other similar deep cleaning processes.

Carpets and rugs are clean.

Carpets and rugs are dry and passable in 12 hours.

specified frequencies.

3.1.2.8 Scrub Floors The Contractor shall

scrub uncarpeted floors to ensure they are clean and present a sightly appearance

Aisles and other open areas shall be machine scrubbed.

Floors shall present a clean orderly soil free appearance.

Floors are clean and free of dirt and grease.

3.1.2.9 Clean T-Slot Tie

Down Pads

The Contractor shall clean T-Slot Tie

Down Pads to ensure they are clean and present a sightly appearance.

All dirt, grease and debris shall be loosened and removed from the T-

Slots in the tie-down pads.

T-Slots are clean and free of dirt, grease and debris.

3.1.2.10 Clean Concrete

Tie-Down Pads

The Contractor shall clean Concrete Tie

Down Pads to ensure they are clean and present a sightly appearance.

Remove dirt and debris from rectangular slots and clean around bolts on concrete tie-down pads.

Concrete Tie-Down

Pads are clean and free of dirt and debris.

3.1.3 Restroom

Services

The Contractor shall service restrooms to ensure they are clean, sanitary, sightly, and stocked with sufficient supplies.

The Contractor shall inform the

KO when dispensers, fixtures, and drinking fountains are damaged or missing.

The Contractor shall clean locker rooms and showers as part of restroom services.

Restrooms are clean, sanitary, and sightly consistent with the specified service class and COLS.

Restrooms are adequately stocked with restroom

Item

Title Performance

Objective

Related Information Performance supplies.

specified frequencies.

3.1.3.1 Restroom

Cleaning

The Contractor shall clean and disinfect restrooms to ensure they are clean, sanitary, and free of offensive odors.

All cleaning materials and equipment used in restrooms shall not be used in any other areas outside the restrooms.

Cleaning materials, including sponges, cloths, brushes, and similar items, used to clean toilets, urinals, floors, and walls shall not be used to clean showers, lavatories and sinks.

All restroom floors, walls, partitions, fixtures, mirrors, and shower areas shall be disinfected.

Restroom floors shall be maintained free from embedded dirt, stains, smears and scuffmarks.

Wax shall not be applied to

Ceramic tile or terrazzo tile floors.

Remove all graffiti from restroom surfaces and empty trash

Restroom (non-recyclable) waste shall be collected and placed into the non-recyclable waste dumpsters.

All waterless urinals shall be maintained in accordance with manufacturers’ recommendations, and at the frequency required by use.

All restrooms are clean, sanitary, and free of offensive odors.

Restroom waste containers are empty, clean and waterproof liners have been replaced.

No graffiti present on restroom surfaces.

frequencies.

3.1.3.2 Restroom

Supplies

The Contractor shall service restrooms to ensure they are stocked with sufficient supplies and waste containers are emptied.

Restroom supplies include toilet paper, toilet seat protectors, soap, and paper towels, urinal deodorizer blocks, urinal screens and feminine napkins where the applicable dispensers are in place.

If dispensers become empty before the next scheduled

Restroom supplies are filled to capacity and are available.

Restroom waste containers are empty, clean, and waterproof liners have been replaced.

Item

Title Performance

Objective

Related Information Performance

Standard servicing, the contractor shall replenish them in a timely manner.

nonhazardous waste from all restrooms. All waste shall be moved to designated refuse specified frequencies.

3.1.4 Group

Shower/Locker

Room Cleaning provide cleaning services in group shower/locker rooms to ensure areas are clean and sanitary.

All cleaning materials and equipment used in shower/locker rooms shall not be used in any other areas outside the shower/locker rooms.

Cleaning materials, including sponges, cloths, brushes, and similar items, used to clean toilets, urinals, floors, and walls shall not be used to clean showers, lavatories and sinks.

waste from all shower/locker rooms. All waste shall be moved to designated refuse containers.

Shower/locker room supplies include toilet paper, toilet seat protectors, soap, paper towels, urinal deodorizer blocks, urinal screens and feminine napkins where the applicable dispensers are in place.

All shower/locker rooms are clean, sanitary, and free of offensive odors.

Shower/locker room waste containers are empty, clean, and waterproof liners have been replaced.

Shower/locker room supplies are filled to capacity and are frequencies.

3.1.5 Building

Perimeter

Services

The Contractor shall provide building perimeter services to ensure that they are sightly.

The building perimeter is defined as the area within five feet from the building outside wall and shall be extended to include associated porches, patios, sidewalks, and designated smoking areas

(including smoking Gazebos and booths).

Building perimeters are sightly consistent with the specified

3.1.5.1 Debris Removal The Contractor shall

remove debris from the building

The Contractor shall deposit all debris in the designated waste container.

Building perimeters are clear of debris.

Item

Title Performance

Objective

Related Information Performance

Standard perimeter to ensure a sightly appearance.

Services are performed at the specified frequencies.

3.1.5.2 Emptying

Perimeter Waste

Containers

The Contractor shall empty perimeter waste containers and ensure they are clean.

The Contractor shall empty waste containers, excluding dumpsters, located in the perimeter area. The

Contactor shall pick up all waste around the containers.

The Contractor shall collect and dispose of items placed adjacent to waste containers.

The Contractor shall empty ash urns and refill or replace sand as necessary.

Provide waterproof liners and replace when needed.

Waste containers are empty and clean.

1503010 - Custodial Services

Item

Title Performance Objective Related Information Performance

Standard

4 Non-

Recurring

Work

IDIQ work may be ordered utilizing DoD EMALL in accordance with Section H or on a task order in accordance with the PROCEDURES FOR

ISSUING ORDERS clause in

Section G. The order will specify the exact locations and types of work to be accomplished. The period of performance will be specified in each order.

Refer to IDIQ ELINs for task listings, descriptions, and related requirements. All periods of performance are measured from issue date of order to acceptance of the work. Performance standards for IDIQ work will be the same as those in Spec Item 3 where applicable.