1501000 C Facility Management v2.3 5MAY25.docx

Section C – 1501000 Facility Management

1501000 – Facility Management

Locations to include but are not limited to:

· Naval Support Activity Washington Navy Yard, Washington, D.C.

· Naval Research Laboratory (NRL), Washington, D.C.

· United States Naval Observatory (USNO), Washington, D.C.

· Marine Corps Barracks (MBW), 8th and I Streets, Washington, D.C. (Reserved)

· Naval Support Facility Arlington Service Center (ASC), VA (Reserved)

· Naval Support Facility Annapolis and Annexes, Annapolis, MD

· Marine Corps Base Quantico (MCBQ), Quantico, VA

· Naval Support Activity Bethesda, Bethesda, MD

· Naval Support Facility Carderock, Bethesda, MD (Reserved)

· Naval Support Facility Dahlgren and Annexes, Dahlgren, VA (Reserved)

· Naval Support Facility Indian Head and Annexes, Indian Head, MD (Reserved)

· Naval Air Station Patuxent River and Annexes, Patuxent River, MD (Reserved)

Locations marked (Reserved) have no requirements but may be modified after award for services to be performed.

1501000 – Facility Management

The Contractor shall submit a complete list of personnel requiring access to these systems per Section F. The Contractor shall provide information on each employee as required by Government information technology personnel.

Additional information regarding NAVFAC MAXIMO data requirements and account access is provided in Spec Item 2.6.6 in Annex 0200000.

Periodically, the Government will provide no-cost training on new systems and system enhancements to a limited number of Contractor personnel who are expected to provide training to remaining Contractor personnel. The Contractor shall send employees to Government-directed training on forthcoming systems either on-site or at a location specified by the Government. All costs of attendance at either on-site or off-site training, including, but not limited to, wages, travel, and per diem shall be borne by the Contractor.

Informational Note:

Historically, there has been a requirement for approximately five man-days of such off-site training per year.

1501000 – Facility Management

The Contractor shall comply with installation facility management reporting and coordination requirements provided in J-1501000-04.

Facility management services performed as specified.

Facility management services completed within the specified time.

A listing of Government designated customer interface representatives will be provided after contract award and updated as changes occur.

Service request and work order data are complete and accurate.

Service request and work order data are inputted within specified time.

Process for Proper Work Classification and the associated Playbook provided in J-1501000-05.

Process for Utility Outage Reporting and Data Collection and the associated Service Desk Guide for Utility Outages provided in J-1501000-04.

The Contractor shall follow BMS B-15.27, Facility Emergency/Urgent Service Request and Work Order Process to receive all service requests for the entire Washington Capital Region 24 hours per day, seven days per week.

The Contractor shall answer calls within 20 seconds by a knowledgeable receptionist.

The Contractor shall obtain the following information for each request: site (installation) name, facility (building) number, detailed location information (e.g., first floor, north end of building), point of contact name, telephone number, email address, and description of the problem that requires correction.

During normal government working hours the Contractor shall enter all required information into MAXIMO within 15 minutes following receipt of call. For after normal working hours MAXIMO entries should be done the next working day by 0900.

Emergency/Urgent service request are properly classified.

Emergency/Urgent service request input complete and accurate as specified.

Emergency/Urgent service requests received and input within specified times.

The Contractor shall receive service requests from internal and external customers via Government designated customer interface representatives and input into MAXIMO within four hours of receipt of request.

The Contractor shall follow-up as necessary to collect additional information related to the service request to support proper work induction.

Service request input complete and accurate and routed as specified.

Service requests input within specified time.

The Contractor shall provide updates on work order status to Government designated customer interface representatives within one hour of request during regular working hours.

The Contractor shall submit a monthly MAXIMO work order report detailing work orders completed during the prior month and the status of all outstanding work orders per Section F.

Work order data complete and accurate.

Work order reports submitted within specified time.

Descriptions of assets are provided in:

· J-1501000-07 Crane and Railroad Trackage

· J-1501000-08 Weight Handling Equipment (WHE) and Systems MAXIMO asset data complete and accurate.

Asset condition assessment complete and accurate.

MAXIMO data updated within the specified time.

3.2.1

The Contractor is responsible for updates to asset data for all facilities and equipment regardless of whether or not they are maintained under this contract or identified in Section J at no additional cost to the Government.

For assets installed, removed, or replaced outside of this contract, the Contractor shall receive and validate inventory information provided by the Government and update asset data within MAXIMO.

The Contractor shall update MAXIMO upon identification of discrepancies in inventory (e.g. assets with incorrect data elements, assets that no longer exist, or assets found that are not within current inventory).

The Contractor shall submit a Summary of MAXIMO Asset Changes report per Section F.

The Contractor shall ensure that assets are properly tagged. The format for asset tags and guidance on assets that require tagging are in J-1501000-09.

Required data fields for updates to asset information are indicated in J-0200000-06.

The Government will provide format requirements for nomenclature of assignment of new asset numbers.

The process for providing MAXIMO asset updates are specified in Spec Item 2.6.6 in Annex 0200000.

MAXIMO asset data updated within 10 days of identification or notification of change.

Asset data fields required in MAXIMO complete and accurate.

3.2.2

The Contractor shall assess equipment condition annually and document the characteristic meter readings within MAXIMO. Condition assessments shall also be updated after equipment/assets have been repaired or replaced and any time a significant change in condition is noted.

The meter group description and direct condition rating guidance for each Uniformat Classification is listed in J-1501000-10. The General Direct Condition Rating Guidance is shown in J-1501000-11.

Required data fields for updates to uniformat condition rating for each meter group provided in J-0200000-07.

The process for providing MAXIMO characteristic meter reading updates are specified in Spec Item 2.6.6 in Annex 0200000.

Informational Note: Condition Assessments are typically performed by the maintenance technician on an annual basis during the most invasive Preventive Maintenance (PM) circumstances.

Characteristic Meter Reading updates for all required assets do not exceed 365 days.

Characteristic Meter Reading data fields required in MAXIMO complete and accurate.

Direct condition rating reflective of current asset status.