15. Atch 3 - QCP Inspection Form.pdf

DRAFT RFP 2032H320H321R00021

ATCH 3 – Quality Control Plan Inspection Form

Customer Measures Customer Service Yes No N/A Comments / Action Taken Are customer interactions acceptable (friendly, clear and well mannered)?

Are the needs, questions, and concerns of the customer responded to? Is there someone available to answer questions immediately?

Is the food provided in a timely manner?

Are there long lines of 5 or more people at one register?

If so, are responses taken by the contractor to alleviate the long lines?

Are there long lines at one food service area? If so, are responses taken by the contractor to alleviate the long lines?

Management and Personnel Services Management Yes No N/A Comments / Action Taken Is there a manager present during service times?

Are staffing levels on the food service line adjusted to meet customer demand?

Are items and on all signs legible and easy to read?

Are all prices listed accurately?

Are signs indicating ala Carte items available?

Is on-site Manager on-site? (list date and time)

Personnel Yes No N/A Comments / Action Taken Are staff uniforms (and aprons) neat, clean and presentable?

If staff member is absent were replacement personnel brought in to fill needed area to ensure excellent customer service?

Food Service Food Service Yes No N/A Comments / Action Taken Are there a variety of seasonal foods available?

Are the food prices reasonable and comparable to pricing found in the market?

Is the food of high quality? (Raw (USDA Choice and #1) and Cooked product)

Grab and Go Yes No N/A Comments / Action Taken Are there a variety of foods and beverages available that are considered "Grab and Go"?

Is sustainable packaging being utilized?

Is the bulk item area full and clean?

Is there an adequate supply of Grab and Go items?

Are there disposable items for self serve foods such as cups, lids, bags, plastic forks, straws, knives, napkins, etc.?

Are the Grab and Go and overnight items fresh and available? (They should be no more than one service day old)

Safety Safety Yes No N/A Comments / Action Taken Are Food Safety (ServeSafe) principals being applied at all times?

Are all frontline employees (serving food) ServeSafe Certified and practicing proper food safety techniques?

Is the Manager-on-Duty ServeSafe certified and present to oversee safe food handling techniques?

Are the plasticware stored in a manner as to prevent cross-contamination.

Are cleaning clothes used for only cleaning and stored in a safe cleaning solution?

Is facility free of obstructions?

Does the safety program in place comply with all Federal and State Safety codes and provisions in addition to all contract provisions?

Have the records and reports concerning safety conditions been updated?

Sanitation Cleaning & Janitorial Services Yes No N/A Comments / Action Taken Are the dining tables free of trays, china and utensils, etc.?

Are the floors, clean, free of dust and debris, paying particular attention to the corners?

Are countertops clean and free of food? (clean as you go)

Is microwave clean?

Are recycling containers being utilized?

Are sinks free of dust, dirt and debris?

Are floor drains clean? Surface vents unclogged?

Do trash cans have plastic liners? Are they emptied regularly?

Are walls, ceilings,cabinets,equipment and wall mounted fixtures free of dust, dirt, grease and debris?

Pest Control Yes No N/A Comments / Action Taken Are there signs of pest, rodents, and/or vermin in the Vault eating area and/or kitchen?

Are there adequate measures in place to aid in the prevention of an infestation of pests?

ADDITIONAL NOTES:

NAME OF INSPECTOR:

DATE OF INSPECTION: