SOW-INP17PD01351_0005.pdf

National World War II Memorial Maintenance Service Contract

TABLE OF CONTENTS

I. Section 1 • General Requirements Page

1. Scope of Work

2. Contractors On-Site Representation

3. NPS Personnel

4. Identification .......................................................... ,

5. Reporting Requirements .................................................................. -

6. Emergency Requirements

7. Quality Control Program

8. Quality Assurance Plan

9. Maintenance (Non-Recurring Services)

10. Scheduling Work During Emergency Conditions

11. Additional Bid Requirements for Determination of Contractor

Responsibility capabilities

II. Section 2 -Maintenance Requirements

1. General

2. Exclusion

3. Phase-In

4. Staffing/Coverage Requirements

5. Facility Operation Hours

6. Maintenance Reporting Requirements

7. Repairs ............................ :

8. THIS SECTION INTENTIONALLY OMITTED

9. Additional Equipment Added to the Contract .... -

10. Service Calls/Response

11. Overtime Service

12. Water Treatment ................................... -

13. Custodial Services

14. Snow and Ice Removal

Ill. Section 3-System Specific Maintenance Requirements

1. Lighting System .. _ ................. -........... -.............................................. -.. -

2. Electrical System ................................................................................. -

3. Plumbing System ........................................ _

4. Fountain System

5. Groundwater Treatment System ............... -................... -

6. HVAC System·· ···-······ ......... _ ........ _ ............... _ ............................ _

7. Poolwater Treatment System ................... _

8. Granite and Bronze ................................. -

9. Alarm Systems ................................................ _ .......................... _

10. Computer Control Systems

11. Buffding Management System

12. Troubleshooting

13. Emergency Generator and Man-Lift Service

14. Operations and Maintenance Manuals

15. As -Built Drawings

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LIGHTING SERVICES

A. The contractor is responsible to notify the COR whenever the contractor becomes aware that facility equipment or systems are non-operational. Fire alarm system malfunctions and power outages must be reported immediately to the COR. In the case of fire alarm activation or a safety emergency the contractor shall immediately report the incident to the United States Park Police (USPP) and the Park Safety Manager. USPP, the Park Safety

Manager and the COR shall be notified immediately when an unauthorized or suspicious person is seen on the premises.

• USPP Emergency Telephone Number is: (202) 619-7505

• Park Safety Manager Contact Number is: 202-245-4667

7. QUALITY CONTROL PROGRAM

A. The contractor shall use a quality control program to ensure the performance standards In the contract are being consistently met or exceeded.

B. At least quarterly, the contractor shall review with the COR an the service calls that occurred during that period.

C. Annually, the contractor will survey all systems In EXHIBIT 2 • Maintenance Schedule to verify that they conform to the specifications in the O&M manuals. At the conclusion of the survey, the contractor will provide the COR with an equipment report and performance evaluation for each individual unit covered by this contract. The report shall indicate all repairs and upgrades for each unit.

D. Annually, the contractor will conduct field audits to maintain quality standards. This report should be made available to the government if requested.

E. In keeping with environmental protection, the contractor shall immediately notify the COR In writing of any hazardous environmental conditions at the site or violation of the NPDES permit.

B. QUALITY ASSURANCE PLAN

A. GENERAL The procedures and methods established in this Quality Assurance Plan will serve as a guide for all parties Involved ensuring that tenants and the NPS receive the services paid for and specified in this contract.

B. PARTNERING. In order to have an effective contract administration program that also ensures a successful business relationship between NPS and the Contractor, all parties involved in the service delivery process must work as a team and foster open and honest communication at all times.

Close coordination and active cooperation on a continuous basis between the Contractor and those representing the Contracting Officer are necessary to ensure a clean, safe and healthy working environment, and well maintained/operated building.

C. PERFORMANCE EVALUATION. The tenns of the contract have been agreed upon by both the Contractor and the Government at the time of contract award. During the life of the contract, Contractor performance will be documented by means of written inspections, minutes of meetings, NPS/customer surveys and records which will be retained as part of the official contract file.

1) Effectiveness of Quality Control

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a. General. The COR shall assess the effectiveness of the Contractor's Quality Control Program through review of reports required of the Contractor, Service Delivery Information, Customer Interaction and by means of NPS inspections.

b. Inspections. NPS will make tours and inspections through the buffding and other areas covered by this contract with the contractor's representative whenever possible, to ascertain the level of services being performed. The Contractor will be informed of less than satisfactory performance.

c. Service Delivery. The quality and timeliness of all aspects of the contractor's (including subcontractor) performance will be used to assess the overall service delivery.

The contractor's service call program will document requests for service and responses. The contractor will make the service call records available for inspection by the COR at all times.

In the event of unsatisfactory service delivery the Government may contract for the services and charge the contractor for all costs incurred, including administrative costs.

The contractor wUI develop quality standards that will provide: (a) quantitative benchmarks for standard level of quality upon which Its performance may be measured and compared; (b) a narrative plan outlining what actions the contractor will take if the benchmarks are not met; and (c) actions which the contractor will take to ensure that future failures of quality control do not occur.

9. MAINTENANCE (NON-RECURRING SERVICES)

A. Upon request of the COR, the contractor shall furnish an estimate, detailing the breakdown of in-house labor hours and materials to be utilized for this work. If the use of subcontracts has been authorized, the contractor shall furnish written quotations from three (3) approved subcontractors. The CO may waive the requirement to obtain 3 proposals if time constraints apply. If the price is considered unreasonable, the CO will invite other firms to submit bids to accomplish the work. When authorized to perform Non-Recurring Service, the contractor shall ensure that each employee performing work signs in and out on a contract administration log for that specific project.

10. SCHEDULING WORK DURING EMERGENCY CONDITIONS

A When emergency conditions exist the contractor shall divert his/her workforce, or such part thereof as deemed necessary by the COR, from their normal assigned duties to meet the condition. When the emergency conditions no longer exist, the employees shall be directed by the contractor to return to their normal duties. The contractor shall not be penalized for the portion of the normal daily work which otherwise would have been performed.

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7. Repairs

THIS SECTION INTENTIONALLY OMITTED

8. REIMBURSABLE SERVICES

THIS SECTION INTENTIONALLY OMITTED

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9. ADDITIONAL EQUIPMENT ADDED TO THE CONTRACT

A. The Contractor may be asked to provide new estimates for the maintenance of additional equipment that may be added to this contract

B. The Contractor may be asked to provide estimates for the replacement of existing equipment with new equipment.

10. SERVICE CALLS/RESPONSE

B. A "Service Calr is a report of a system malfunction made by customer complaints, COR's request, or contract personnel and the contractor's subsequent response to, and correction of, the problem.

C. The Contractor must have the capability to receive and record requests for service 24 hours per day, 365 days per year. The COR shall immediately be notified of all damaged facility system(s), Government property, disrupted Government operations, and any personal injury.

D. Requests for service may be made by the COR via email, telephone or in-person.

E. The contractor will respond by contacting the COR within a two hour time frame unless in cases of emergency when response time may be shorter.

F. In the event of an electrical outage the Contractor shall respond and arrive on-site within one-hour time frame.

G. For each service call the contractor shall provide to the COR, documentation that contains the following minimum information.

1 ) A description of the problem.

2) The location of the problem.

3) A description of the action taken to resolve the problem.

4) The time and date corrective action was completed.

5) The name of the person who corrected the problem.

H. If the contractor requires a part or material that is not in stock or work cannot be completed during the initial response then the COR who made the service request shall

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SECTION 3

SYSTEM SPECIFIC MAINTENANCE REQUIREMENTS

1. LIGHTING SYSTEM

A. Refer to EXHIBIT 2· Maintenance Schedule for bulb replacement requirements (frequency)

B. In order to evaluate re-lampilg needs for weekly lighting report, assessment will be calculated in annual service contract costs.

C. The contractor is responsible for supplying all components related to the proper maintenance of the lighting system. Includes but is not limited to lamps, ballasts, gaskets, potting material, GFCl's, lenses, receptacles, etc. as described in the EXHIBIT 2 - Maintenance Schedule.

D. Replacement of submerged bulbs should be in accordance with the applicable local and national electrical standards.

2. ELECTRICAL SYSTEM

A. All electrical work to include troubleshooting, repairing, inspection, and all testing will be verified by a licensed electrician in accordance with applicable National Electric Code requirements.

B. The contractor shall utilize the manufacturer or personnel certified by the manufacturer to maintain special equipment as listed below:

1) Major Electrical Testing- (Control Panels, Transfer Switches, Breakers, Switchboards and Transformers)

3. PLUMBING SYSTEM

A. System testing (i.e. back-flow preventer) will be verified in accordance with all federal, state and local plumbing code requirements.

B. Plumbing fixtures listed in EXHIBIT 2- Maintenance Schedule are standard commercial fixtures.

C. Unclogging of fixture may require removal from mount

4. FOUNTAIN SYSTEM

A. Comply with Fountain System Operation and Maintenance requirements.

5. GROUNDWATER TREATMENT SYSTEM

A. Comply the terms and conditions of the EPA NPDES and SWPPP permit (EXHIBITS 4 & 5).

B. Monthly groundwater analysis reports should be submitted to the NPS COR.

C. System testing of groundwater treatment shall be performed in accordance with all federa� state and local requirements; and the Operation and Maintenance requirements for the groundwater treatment system.

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