Attch_2_PWS_WWII_Preventative_Maintenance_TO_Amend_5_0005.pdf

PERFORMANCE WORK STATEMENT (PWS)

WWII MEMORIAL

OPERATIONS AND MAINTENANCE SERVICES

Preventative Maintenance Task Order

13 March 2024

PERFORMANCE WORK STATEMENT (PWS)

NATIONAL MALL AND MEMORIAL PARKS

WWII MEMORIAL PREVENTATIVE MAINTENANCE SERVICES IDIQ

SEED TASK ORDER (TO)

PART 1

GENERAL INFORMATION

1. GENERAL: This is a non-personal services contract to provide services for operations and preventative maintenance services of the World War II Memorial located at the intersection of 17th St & Independence Ave in Washington DC for the National Mall and Memorial Parks (NAMA). The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.2 Description of Services/Introduction: The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform the operations and preventative maintenance services of the World War II Memorial as defined in this Performance Work

Statement except for those items specified as Government furnished property and services. The Contractor shall perform to the standards in this contract.

1.3 Background: The National Mall and Memorial Parks where the nation comes to remember and where history is made. As “America’s Front Yard,” the National Mall and

Memorial Parks is home to many of our country’s most iconic memorials telling the story of people and events that shaped us as a nation. Each year, millions of people come to recreate, commemorate presidential legacies, honor our veterans, and make their voices heard. The World War II Memorial is a unique structure serving as a work of art, a memorial of significant emotional power, and a functioning park with several moving water features. Each of these aspects presents major maintenance and operational challenges. In combination, they require considerable orchestration of contractor resources coupled with a deep sensitivity to the significance of the memorial and the concerns of military veterans and the general public.

1.4 Objectives: The National Park Service (NPS), National Capital Region (NCR), National

Mall and Memorial Parks (NAMA) is seeking to contract services for operations, preventative maintenance, and emergency and non-emergency repair services of the

World War II Memorial. NAMA is looking to enter into a Firm-Fixed Price, Single Award

Indefinite-Delivery Indefinite Quantity (IDIQ) contract.

1.5 Scope:

1.5.1 Firm-Fixed-Price TO off the NAMA WWII Preventative maintenance IDIQ to provide services for the operations and preventative maintenance repair services of the World

War II Memorial for NAMA.

1.5.2 Exhibit 2 provides an inventory of the World War II Memorial equipment and systems to be maintained under this PWS. The inventory is illustrative of the types of equipment and systems to be maintained under this PWS and shall not be considered all encompassing.

During the life of the contract, individual pieces of equipment or complete systems may be replaced. The Contractor is responsible for maintenance of replacement equipment and systems.

1.5.3 As a work of art, the maintenance and repair requirements demand special care because of the construction materials, e.g., granite, stainless steel, bronze sculptures, etc. The most visible memorial systems, and consequently those requiring the most intensive management, are the fountain systems including water pumps, filtration systems, water treatment system, and ancillary components that assure quality water flow through the pools and fountains, as well as the memorial lighting system, granite, and bronze. The nature of the required services is within the abilities of typical maintenance and repair journeymen electricians, plumbers, and other mechanical tradesmen. However, the performance of this contract requires additional expertise and extensive experience maintaining and fine-tuning fountain systems.

1.5.4 The central maintenance issues are the different elements of the water features and all associated equipment. In addition, the memorial’s systems are vulnerable to a variety of visitor and natural disruptions. The pools are susceptible to the collection of leaves, debris, and organic growth. The water features are subject to staining, mineral deposits, efflorescence, as well as visitor memento items that may clog drains and filters or even damage pumps. The hardscape requires constant weeding and cleaning of stains which is the removal of anything that was not intentionally planted or part of the overall site design.

1.5.5 Illumination is another key architectural aspect of the memorial and, as such, requires constant surveillance to assure all lighting fixtures are functioning properly. In addition, an underground Equipment Control Center (ECC) contains circulation pumps, sump pumps, electrical distribution systems, air-conditioning units, water treatment system, control systems, a large water cistern/sump pit, and sediment basins. Maintaining these systems requires preventive and predictive maintenance programs and repair capabilities for those programs.

1.5.6 The nature of the work required to maintain memorial cleanliness and orderliness are within the abilities of an experienced general maintenance technician, though there are several aspects requiring more specialized experience. Principal duties are keeping the entire memorial park free of litter, keeping the hardscape free of weeds and stains, removal of trash and debris from the pool, polishing metal surfaces, cleaning stone faces, cleaning pavers, keeping restroom facilities operational, keeping heating ventilation and air conditioning (HVAC) units maintained and operational, and assuring the pools remain clean and clear.

1.5.7 The sheer size, number, and physical arrangement of these areas present a supervisory and quality control challenge. All system disruptions and visual blemishes must be addressed in a timely manner in order to preserve the overall “Exceptional Appearance” of the memorial as envisioned by its designers and expected by the NPS and the public.

Maintaining an “Exceptional Appearance” condition of the memorial presents the most immediate and continuous contractor objective.

1.5.8 The contractor effort is further complicated by the requirement to honor the privacy of visitors to the memorial. To that end, while considerable effort must be ongoing, it must be accomplished in an unobtrusive manner as possible. Therefore, the contractor must balance the urgent requirement to perform maintenance, repair, and cleaning tasks with the same need to maintain the lowest possible profile so as not to disturb the solemnity of visitors to the site. The conduct of the workforce must be ever mindful of the emotional significance of the memorial and the sensitivity of visitors.

1.6 Period of Performance: The period of performance for this TO will be as follows:

Base Period 08/01/2024 – 07/31/2025

Option Year 1 08/01/2025 – 07/31/2026 Option Year 2 08/01/2026 – 07/31/2027 Option Year 3 08/01/2027 – 07/31/2028 Option Year 4 08/01/2028 – 07/31/2029

1.7 All the terms and conditions of the Single Award IDIQ shall be incorporated and apply to this TO.

1.8 The specific tasks associated with this PWS can be found at Part 5, Specific Tasks.

1.9 The only activity authorized to issue to make modification to this TO is the Contracting

Officer.

1.10 Place of Performance:

All work performed will be located in the National Mall and Memorial Parks in

Washington, DC: The World War II Memorial comprises the area in Washington, D.C., between 17th Street and the reflecting pool East to West and Constitution Gardens and

Independence Avenue North to South.

1.11 Quality Control: The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which the contractor assures itself that their work complies with the requirement of the contract.

1.11.1 The QC plan must identify resources and include procedures to maximize quality and ensure completion of each task during the established period of performance.

1.11.2 The Contractor’s organizational structure for its QC process shall establish a plan that minimizes potential conflicts of interest between the offeror’s personnel (or subcontractors) that performs the PM work and the personnel that will inspect the PM work.

1.11.3 The contractor shall submit a comprehensive written QC plan to the CO and COR within five (5) working days when changes are made thereafter.

1.11.4 After acceptance of the QC plan the contractor shall receive the Contracting acceptance in writing of any proposed change to his QC system.

1.12 Quality Assurance: The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP).

1.13 Standard Hours of Operation: The contractor is responsible for ensuring the site meets the exceptional appearance standards between the hours of 8:00am-8:00pm, Eastern

Standard Time (EST) 7 days a week, 365 days per year (includes all holidays and weekends). The aforementioned are typical hours that most visitors visit the park.

1.13.1 The Contractor must always maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.13.2 The Contractor shall minimize activities during this period that would unnecessarily detract from visitor access and disrupt the solemnity of the memorial site. As a memorial, the site must be kept in an “Exceptional Appearance” condition during Standard Hours of

Operation. The same conditions shall be met for special events regardless of the time.

1.14 Non-Standard Hours of Operation: For this TO, the Contractor will be required to perform during non-standard operating hours. Nonstandard operating hours are defined as the period from 8:00pm-8:00am EST,7 days a week, 365 days a year, including holidays and weekends.

1.14.1 Some events start before the standard operating hours and would require the site to be brought to the exceptional appearance standards beforehand. Standards described within the PWS such as litter removal, operation and cleaning of the water features, blowing off hardscape, etc. These examples are not meant to be all inclusive.

1.14.2 The contractor shall expect to have an employee scheduled daily prior to the standard operating hours to ensure litter removal, blowing off the hardscape, and daily pool cleaning are done prior to standard operating hours.

1.15 Recognized Holidays: The contractor is required to maintain the site during recognized

Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.

The NPS only has a minimal maintenance and park ranger staff during federal holidays.

The COR for this contract is not part of the minimal staff and observes all recognized federal holidays and government directed facility closings. If the contractor cannot perform onsite due to a government directed closing, the Contracting Officer and the

COR shall notify the contractor as soon as the COR is notified of such occurrence. If a closing is anticipated to be long term, a stop work order may be issued by the Contracting

Officer.

New Year’s Day Labor Day

Martin Luther King Jr.’s Birthday Columbus Day

President’s Day Veteran’s Day

Memorial Day Thanksgiving Day

Juneteenth Christmas Day

Independence Day

1.16 Type of Contract: The Government will award a Firm-Fixed-Price Task Order off of an established Single Award Indefinite-Delivery Indefinite Quantity

(IDIQ).

1.17 Security Requirements: All Contractor employees assigned to this contract will be required to obtain an Identification Card also known as a PIV card from the NPS

National Capital Region Security Office before unsupervised access may take place in

Federal property.

1.17.1 To obtain the required PIV card, each contractor employee requiring access will be required to do a security background check conducted by the NPS.

1.18 Key Control:

1.18.1 The Contractor shall establish and implement methods of making sure all keys issued to the Contractor by the Government are not lost or misplaced and not used by unauthorized persons. No keys issued to the Contractor by the Government shall be duplicated.

1.18.2 The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include but are not limited to the turn-in of any issued keys by personnel who no longer require access to locked areas. The

Contractor shall immediately report any occurrences of lost or duplicate keys to the COR.

1.18.3 In the event keys are lost or duplicated, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due to the Contractor.

1.18.4 The Contractor shall prohibit the use of Government issued keys by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees, subcontracted employees, or personnel authorized entrance by the CO or

COR.

1.19 Physical Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured. All access points to below grade space shall be always secured/locked. If points of access can’t be secured with a lock due to work being performed, personnel shall be in place at access point until work completion to prevent any unauthorized access.

1.20 Identification of Contractor Employees: All contract personnel attending meetings and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed.

1.20.1 Contractor is required to wear company issued uniform during daily performance of this contract.

1.20.2 The Contractor shall require its employees, supervisors, and sub-contractors to wear distinctive uniform clothing, safety shoes and shall assure that every employee is in uniform upon contract start date.

1.20.3 Employees shall wear uniforms consisting of shirts and trousers, coveralls, or smocks.

The uniform shall have the Contractor’s name, easily identifiable, permanently attached above the waist.

1.20.4 The color or color combination of the Contractor’s uniforms shall be approved, in advance, by the COR. Uniform colors shall be solid without designs and shall also not be like the NPS uniform to avoid any confusion with members of the public.

1.20.5 Unless the performance of a particular task requires otherwise, the Contractor’s employees shall maintain an appearance that is neat and clean and reflects favorably upon both the Contractor and the NPS.

1.21 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The Contracting

Officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings the Contracting Officer will apprise the Contractor of how the Government views the Contractor's performance and the Contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the

Government.

1.22 Contracting Officer Representative (COR): The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance:

maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially about changes in cost or price, estimates or changes in delivery dates. The

COR is not authorized to change any of the terms and conditions of the resulting order.

Only the CO can modify any term or condition of this contract, waive any requirement of this contract, or accept nonconforming work.

1.22.1 A constant response capability by qualified personnel must always be available under this contract. All personnel must be approved through a U.S. Park Police security background check. Each Key Personnel shall be fluent in English.

1.22.2 Qualifications. All personnel must be a journeyman or master in their trades, crafts or professions as required by Federal, State, or local authorities. A copy of each employee’s licenses and certifications shall be furnished to the COR prior to the employee commencing work under this contract. This licensing requirement shall pertain to all individuals engaged in work under this contract, including employees of subcontractors.

1.23 Key Personnel

1.23.1 The contractor shall submit resumes to the COR and the CO when there is a change in

Key Personnel in order for the Government to confirm that the proposed key personnel meet the required qualifications.

1.23.2 An On-site Technical Representative shall be available telephonically 24-hours a day, 7-days per week, 365-days per year to respond to emergency calls. This shall be achieved by providing one phone number to the CO/COR to call for this requirement, a list of numbers and personnel names will not be accepted by the Government.

1.23.3 Key Personnel listed below shall be responsible for the performance of all work under this TO. Manage all maintenance, emergency repairs, service calls (any calls for maintenance, repair, or action taken by the contractor at the request of the COR) and other related activities required by this contract; lead the on-site technical team and serve as technical point of contact for the performance of this contract. The Key

Personnel shall be available for all weekly meetings. The Contractor Key Personnel must be fluent in English.

1.23.4 Project Manager/Site Lead: This is an On‐Site ONLY position and shall be always present on-site during Standard NPS Hours of Operation and when the contractor work is in progress.

1.23.4.1 This position shall have a minimum of 5‐years of direct project management experience and expertise in mechanical and electrical systems, maintenance and repair that includes a background in electrical power supply systems, water pumps, water filtration systems, water treatment systems, and ancillary components that support large, illuminated fountain systems.

1.23.4.2 To be considered relevant, each project must have a minimum contract dollar value of

$250,000.00. Each project need not have all the foregoing requirements if the breadth of experience reflects experience in all the referenced Disciplines.

1.23.4.3 The Project Manager/Site Lead shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract.

1.23.4.4 The Project Manager/Site Lead shall be available between 6:00 a.m. to 2:30p.m. EST, Monday thru Friday except Federal holidays or when there is a government directed closing.

1.23.5 Bronze Sculpture Conservator: Sculpture conservator must have at least five (5) years on-going, regular experience specializing in cleaning and conserving exterior bronze sculptures of the same or similar type, material, and conditions as those to be cleaned and treated on this Project. Conservator shall be a Professional Associate or Fellow of the

American Institute for Conservation (AIC).

1.23.6 Bronze Sculpture Conservation Technicians: Skilled conservation technicians must be fully trained and have at least three (3) years on-going, regular experience in the protection, repair, and cleaning of exterior bronze sculptures of the same or similar type, material, and conditions as those to be cleaned and treated on this Project. Contractor shall demonstrate to Owner’s satisfaction that the conservation technician proposed has successfully completed at least two (2) projects similar in scope and type to each treatment for which the conservation technician is proposed, including specific types of materials and conditions as well as specific products and treatments specified.

1.23.7 Masonry Cleaning Specialist: Masonry Cleaning Specialist must be regularly engaged in cleaning masonry on historic buildings or sculptures. Contractor/ Project Lead shall be a

Professional Associate (PA) or Fellow of the American Institute for Conservation (AIC).

1.23.8 Specialized Personnel. The Contractor shall utilize the manufacturer or personnel certified by the manufacturer to maintain special equipment such as lighting, mechanical, plumbing, etc. See Exhibit 2 - Maintenance Schedule for additional information regarding equipment requiring service by specialized personnel under this contract. Work on this equipment that does not require the manufacturer’s expertise can be performed by the on-site personnel subject to approval of the COR.

1.24 Contractor Representative: Upon contract award, the Contractor shall provide to the

Contracting Officer and COR, the name, phone number and cellular phone number of the

Contractor representative and an alternate contact who is responsible for overseeing the performance of this contract. This person must be able to make decisions for the company.

1.25 Contractor Travel: The contractor shall be responsible for all travel necessary to complete the work described in the PWS.

1.26 Loss or Damage: If due to fault, neglect, dishonesty of the Contractor, his agency or employees, loss or damage to government property is incurred during the performance of this contract, the Contractor shall be responsible for the same. The Government, at its option, in lieu of repayment, may require the Contractor to replace at its own expense, all property as directed by the Contracting Officer.

1.27 Safety: The work area shall be maintained in a clean and safe condition at all times. All personnel providing service on-site shall have pictured identification and uniform displaying the name of the company. All on-site vehicles will also be marked with the company name. The contractor shall, with the use of barricades, ropes, signs, or audible signals, take all necessary precautions for the protection of the work and safety of the public. Any accident or incident, in regard to the work under this contract, shall be reported immediately, in writing, to the Contracting Officer.

1.28 Invoice Requirements: Acceptance will be given by the COR after an inspection and verification of the work performed as defined in the contract specifications.

1.28.1 The Contractor shall submit all invoices through www.ipp.gov as well as upload a copy of the invoice as an attachment through IP. Invoices must be submitted on a monthly basis and have the location of work and the work breakdown. Failure of the contractor to attach invoice through the ipp.gov will result in invoices being rejected.

1.29 General Maintenance Requirements

1.29.1 The contractor shall abide by the general maintenance system requirements established at the IDIQ level.

http://www.ipp.gov/

1.30 Preventative Maintenance:

1.30.1 Shall be scheduled in accordance with the manufacturer’s recommendations or the best practices of the industry, American Society of Mechanical Engineers (ASME).

1.30.2 Equipment shall be maintained according to the manufacturer’s recommended preventative maintenance (O&M Manuals), best practices of the industry, and as directed in Exhibit 2 – Equipment, Systems, and Maintenance Items.

1.30.3 All preventative maintenance scheduled for each month must be completed during that month. The contractor must submit in writing a request for deviation from the approved schedule with appropriate justification to the COR and CO for approval. If a request is denied, no deviation will be accepted.

1.30.4 All preventative maintenance accomplished by the contractor during the month shall be included with dates of when work was completed and submitted with the monthly report.

1.30.5 For any major preventative maintenance work that requires the opening, dismantling, or shut down of part or the whole system that is necessary to perform any work:(Examples of equipment may include, but are not limited to generators, pumps, refrigeration units, condensers, evaporators, electrical switchgear, and such equipment as determined critical by the COR/POC)

1.30.5.1 The COR/POC must be notified in writing at least twenty-four (24) hours in advance of when scheduled work is to be performed.

1.30.5.2 The notification must include the length of time for the proposed shut down.

1.30.5.3 Repairs that may cause tenant disruption due to the nature of the repair shall be performed outside of official facility occupancy hours as needed.

1.30.5.4 If they are delays that require an extended time beyond what was proposed in the written notification, the contractor must inform the CO and COR/POC in writing of the continued delays with an estimated time frame for everything being back online as soon as it is known.

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.2 DEFINITIONS:

2.2.1 CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.2.2 CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.2.3 CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S.

Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations.

This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.2.4 DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.2.5 DELIVERABLE. Anything that can be physically delivered but may include non-manufactured things such as meeting minutes or reports.

2.2.6 EXCEPTIONAL APPEARANCE. The contractor will maintain a performance standard that reflects an appreciation of the visual and performance expectations of memorial visitors. While not requiring perfection, the effort to produce this result is characterized by an on-going activity to remove imperfections visually obvious to the casual observer that would be negatively viewed as a sign of lack of care or disrespect and surpassing what is common, unusual, or average. Efforts to produce this “exceptional appearance” condition should be especially evident during Standard Hours of Operation.

2.2.7 PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.2.8 PREVENTIVE MAINTENANCE. Simple or minor preservation operations and the replacement of small standard parts not involving complex assembly operations.

2.2.9 QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.2.10 QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.2.11 QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.2.12 SUBCONTRACTOR. One that enters into a contract with a prime contractor. The

Government does not have privity of contract with the subcontractor.

2.2.13 WORKDAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.2.14 WORK WEEK. Monday through Friday, unless specified otherwise.

2.3 ACRONYMS:

CFR Code of Federal Regulations

COR Contracting Officer Representative

COTS Commercial-Off-the-Shelf

DOI Department of Interior

FAR Federal Acquisition Regulation

KO Contracting Officer

NCR National Capital Region

NAMA National Mall and Memorial Parks

NPS National Park Service

OCI Organizational Conflict of Interest

POC Point of Contact

PRS Performance Requirements Summary

PWS Performance Work Statement

QA Quality Assurance

QAP Quality Assurance Program

QASP Quality Assurance Surveillance Plan

QC Quality Control

QCP Quality Control Program

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3 GOVERNMENT FURNISHED SERVICES AND MATERIALS:

3.1 Services: All work is to be scheduled and coordinated through the Contracting Officer’s

Representative. Work shall be scheduled in advance so that proper access to the area can be provided.

3.2 Materials: The National Park Service will provide keys to the locks for all areas within the confines of this contract.

3.2.1 The NPS may choose to provide materials in excess of $500 each when the labor is covered under the PWS in lieu of the contractor providing a proposal.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4 CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Part 3 of this PWS.

4.2 Materials: The Contractor shall furnish all supplies and materials required to perform work under this contract that are not listed under Part 3 of this PWS.

4.2.1 Materials up to $500 each for repairs during Preventative Maintenance. This limit does not pertain to manufacturer required preventative maintenance parts.

PART 5

SPECIFIC TASKS

5.1 Task 1: Operations & Preventative Maintenance:

Provide operations and preventative maintenance to the location listed in Section 1.10.

Place of Performance, issued as a TO under an established IDIQ in accordance with the established price schedule.

5.1.1 Lighting System

5.1.1.1 The Contractor shall conduct daily site inspections to ensure fixtures are performing as expected and to replace defective equipment. The inspection includes confirming the programming cycles are maintained on the lighting system. Lightbulbs and lighting equipment are to be replaced as they fail.

5.1.1.2 The contractor is responsible for supplying all components related to the proper maintenance of the lighting system. Includes but is not limited to lamps, ballasts, gaskets, potting material, GFCI's, lenses, receptacles, etc.

5.1.1.3 Replacement of submerged bulbs should be in accordance with the applicable local and national electrical standards.

5.1.1.4 All repairs or replacements shall be noted on the monthly report.

5.1.2 Plumbing Systems

5.1.2.1 System testing (i.e., backflow preventer) shall be verified in accordance with all

Federal, State and Local plumbing code requirements.

5.1.2.2 The Contractor shall remove all debris from floor drains as it may appear.

5.1.2.3 Restroom fixtures shall be checked daily for proper operation.

5.1.2.4 All manually operated valves shall be fully opened/closed annually as well as all strainers and drains.

5.1.2.5 All repairs or replacements shall be noted on the monthly report

5.1.3 Mechanical Systems

5.1.3.1 The contractor shall be responsible for the proper preventative maintenance of HVAC equipment in a fashion that is in keeping with industry standards and manufacturer’s specifications and the Operations and Maintenance Manuals.

5.1.3.2 Critical maintenance on either heating or cooling equipment shall be accomplished prior to the season in which the equipment is needed.

5.1.3.3 During the maintenance being done before the start of the heating season the following shall also be done: clean all intake and exhaust grates, clean blower/fan blades, replace all filter elements, write date on filters as they are replaced. The

Contractor shall perform testing of fire dampers per the National Fire Protection

Association (NFPA) 80, Chapter 19.

5.1.4 Electrical Systems

5.1.4.1 All electrical work shall include troubleshooting, repairing, inspection and all testing must be verified by a licensed electrician in accordance with applicable National

Electric Code requirements.

5.1.4.2 The Contractor shall notify the CO of any required equipment shutdown and schedule appropriate time to complete maintenance or repair work to equipment and to limit downtime.

5.1.4.3 The Contractor shall utilize electrical manufacturer certified replacement parts for the repair of all switchboards, panelboards, receptacles, safety switches, control panels, switches, and lighting fixtures.

5.1.4.4 The Contractor shall maintain the required working clearances surrounding electrical equipment and keep electrical room clean from dirt, debris, storage, and other hazardous items.

5.1.4.5 The Contractor shall inspect Ground Fault Circuit Interrupter (GFCI) receptacles for proper wiring connections and safe condition of weatherproof covers.

5.1.4.6 The Contractor shall perform annual grounding and bonding test of the pool area and equipment to verify the integrity of the system to protect patrons that contact the site’s water features.

5.1.5 Pool and Water Feature Systems

The most important aspect of the pools and fountains requiring the most intensive management is the water treatment. The site includes multiple water features: (1) the rainbow pool (2) the ceremonial pools and falls along with the star pool (3) the archway entrance pools, Atlantic and Pacific. All are intended to operate 24 hours a day, approximately March 15th – January 1st, except during freezing or extreme weather.

5.1.5.1 Cleaning Precautions. As a unique artistic structure, aspects of this memorial require specialized maintenance and repair techniques. Certain cleaning materials may permanently damage or mar surfaces. The design itself will present unique maintenance and repair challenges. The cleaning and maintenance of the granite surfaces and sculpture surfaces require special products and techniques. The contractor’s proactive supervision of these key tasks is essential to avoid expensive damage to the memorial.

5.1.5.2 The Contractor shall also “lower” the rainbow fountain jets as directed by the COR for purposes of special events, i.e., Memorial Day, Veterans Day, Significant dates related to WWII…etc.

5.1.5.3 The Contractor shall be responsible for maintaining the following: The water feature’s filtration system, associated pumps, jet nozzles, and all other associated equipment shall be fully functional. The water must have a quality akin to that of a swimming pool, clear and free of algae and unpleasant odors.

5.1.5.4 Routine Maintenance Tasks.

5.1.5.4.1 The water feature shall be free of unsightly calcium deposits, efflorescence, and other buildup. The Contractor shall be responsible for the following tasks: Manually brush areas that get wet from the water features and all pool surfaces according to applicable aesthetic criteria. Common situations requiring manual brushing: Scale, algae, and debris. Residue buildup at the outer edges of the water and paver surfaces in and around the perimeter of the pools.

5.1.5.5 Daily Tasks or more frequently as directed by the COR during park hours:

5.1.5.5.1 Clear all debris from the water feature. The Contractor shall increase this task frequency to a minimum of twice a day during the fall due to leaves.

5.1.5.5.2 Clear all debris from the upper ceremonial pool to ensure a continuous flow of water over the edge.

5.1.5.5.3 Inspect and clean the basket strainers. More frequent attention and cleaning will be required during windy periods when debris is blown into the water feature.

5.1.5.5.4 Check the chemical levels. Test and record the following water quality parameters:

5.1.5.5.4.1 Chlorine – 2ppm minimum, 3ppm ideal, 5ppm maximum (0ppm in sediment basins)

5.1.5.5.4.2 pH – 7.2 minimum, 7.4-7.6 ideal, 7.8 maximum

5.1.5.5.4.3 Alkalinity – 80 minimum, 100-150 ideal, 180 maximum

5.1.5.5.4.4 TDS – 150 minimum, 800 maximum

5.1.5.5.5 Record the water meter reading for water usage

5.1.5.6 Quarterly Maintenance Tasks:

5.1.5.6.1 Check all circuit breakers to confirm none have tripped. If any breakers have tripped, isolate, and correct the problem.

5.1.5.6.2 Clean the pilot wye-strainers on the diaphragm type water supply and total dissolved solids (TDS) bleed valves.

5.1.5.6.3 Verify the pump low pressure shutoff function by slowly closing the respective suction isolation valves. The pump should shut down at approximately 5 psi below normal operating pressure with a clean strainer and normal flowrate.

5.1.5.6.4 Check mechanical pump seals for leaks.

5.1.5.6.5 Manually test the automatic filter backwash system.

5.1.5.6.6 Check the settings of the pump and time switch circuits.

5.1.5.6.7 Clean all debris from the equipment space.

5.1.5.6.8 Clean and calibrate water treatment sensors according to the manufacturer’s recommendations.

5.1.5.7 Activation/Deactivation of water features: Outdoor temperatures will dictate when winterization/de winterization must occur. The dates and weather conditions below are approximate, and should be coordinated with the COR:

5.1.5.7.1 Irrigation and drinking fountains: Deactivate and winterize November 1. De-winterize and reactivate March 15th depending on weather conditions.

5.1.5.7.2 Pools & Fountains. Deactivate and winterize January 1. De-winterize and reactivate

March 15th depending on weather conditions.

5.1.5.8 Water Treatment.

5.1.5.8.1 The treatment initiated must be one that has been specifically formulated for each system and performed by a qualified Water Treatment Specialist. (The proposal must include the qualifications of the individual or company performing water treatment)

5.1.5.8.2 The Contractor shall provide equipment, chemicals, filters, and services, including automatic application, required to control corrosion, scale, algae, and slime in all groundwater control, fountain, heating and air-conditioning equipment and systems throughout the memorial.

5.1.5.8.3 These systems will include fountain, stormwater, and groundwater control systems.

The treatment initiated by the contractor must be one that has been specifically formulated for each system according to the recommendations of a qualified Water

Treatment Specialist Company.

5.1.5.8.4 Chlorine and pH levels must be measured with a calibrated digital meter.

5.1.5.8.5 Comply with Groundwater, Storm water, and Fountain Systems Operation and

Maintenance Manuals and the terms and conditions of the Environmental Protection

Agency (EPA) National Pollutant Discharge Elimination System (NPDES) and

Stormwater Pollution Prevention Plan (SWPPP) permit.

5.1.5.8.6 The contractor will be responsible for providing all services related to the NPDES permit and SWPPP to include record keeping, sampling, lab analysis at outfall 001A, and all Discharge Monitoring Reports (DMR) preparations.

5.1.5.8.7 All data will be provided to the POC for the associated permit as verified by the COR to enable the timely submission of monthly DMR's by the NPS and proper record keeping.

5.1.5.8.8 Chemical application to pool water shall be performed in the early morning and must be completed between the hours of 10:00 pm and 6:30 am.

5.1.5.8.9 All automatic feeding devices required for water treatment and not now installed shall be furnished and installed by the contractor. At the expiration or termination of the contract, all such devices furnished and installed by the contractor shall become property of the Government.

5.1.6 Alarm Systems (Fire, Security, And Carbon Monoxide)

5.1.6.1 The contractor is required to obtain the services of a company(s) which handle fire and security alarm systems. This company(s) must be certified by the manufacturer to perform maintenance repairs and provide software and hardware upgrades to the system(s) within the facility. Licenses and certificates of training are required for all personnel working on fire alarm/sprinkler type systems.

5.1.6.2 The contractor shall perform all fire alarms maintenance and testing after Official

Facility Occupancy Hours. All maintenance, inspection and testing shall comply with

NFPA 72 latest revision, including all appendix chapters and including any updates that are issued throughout the life of the contract. All testing or repair of systems shall be scheduled and approved by the park’s safety officer, POC for fire safety, and the

COR before commencement of work. Anywhere NFPA 72 states "should" it shall be taken to mean "shall".

5.1.6.3 Technicians modifying the fire control panel of addressable systems shall additionally be factory trained and certified for the software version operating on the fire alarm system and shall provide documentation of this certification per NFPA 72.

5.1.6.4 The approved fire alarm company(s) must certify in writing, that the PM and testing has been completed, within 5 working days upon completion.

5.1.6.5 Once per year, the Contractor and fire alarm subcontractor will conduct fire drills as coordinated by the park’s Safety Officer and/or the COR.

5.1.6.6 All contractor employees shall be familiar with Fire Alarm systems operations during an emergency. They shall be properly trained to respond to fire alarms within the building(s) and participate in the occupant emergency plan.

5.1.6.7 The contractor and the fire alarm subcontractor must be present after hours to test the fire alarm system. This cost is included in the monthly contract price.

5.1.6.8 The contractor will be responsible for coordinating activities with the local municipal authorities as necessary for the PM requirement, i.e., contacting police to shut down the street, coordinating with the water authorities, fire department, local alarm monitoring contractor, etc.

5.1.7 Computer Control System

5.1.7.1 The contractor is responsible for the operation and maintenance of the lighting control system as outlined below.

5.1.7.2 Technical Support. The contractor is to provide all necessary technical support for the

Lighting Computer Control System. This includes in-house personnel possessing the capability to access the system software and hardware to ensure the system functions correctly. System diagnostic troubleshooting and corrections to the system outside of capabilities of in-house personnel must be performed by the installer or trained and certified technicians.

5.1.7.3 Preventive Maintenance/Repairs. The contractor is responsible to perform maintenance on all elements of the system including any updates of the software and computer repair or replacement to maintain system integrity and overall usefulness.

This software update is to be done at the contractor's expense.

5.1.8 Building Management System(s) (BMS)

5.1.8.1 The contractor is responsible for the operation and maintenance of the BMS system as outlined below.

5.1.8.2 Technical Support. The contractor is to provide all necessary technical support for the

BMS and the Apogee Software. This includes in-house personnel possessing the capability to access the system software and hardware to ensure the system operates at its maximum potential. System diagnostic troubleshooting and corrections to the system outside of capabilities of in-house personnel must be performed by manufacturer trained and certified technicians.

5.1.8.3 Preventive Maintenance/Repairs. The contractor is responsible to perform maintenance on all elements of the system including annual updates of the Apogee software package and computer repair or replacement to maintain system integrity and overall usefulness. This software update is to be done at the contractor's expense.

Routine maintenance shall be in accordance with the manufacturer's recommended frequency or best practices of the industry (i.e., American Society of Mechanical

Engineers (ASME)) for basic maintenance on the system.

5.1.8.4 At the beginning of each cooling and heating season, the Contractor should ensure that all the input and export functions are calibrated (e.g., differential pressure switches) and are in full operation, along with a software diagnostic check to verify that the system is operating at a peak performance.

5.1.8.5 Only Manufacturer's Trained and Certified Technicians shall accomplish repairs and maintenance. Refer to the Operation and Maintenance Manuals for preventative maintenance and warranty details.

5.1.9 Non-Reimbursable Repairs

5.1.9.1 Repairs resulting from the Contractor’s failure to perform preventative maintenance specified in this contract are within the scope of the contract and are the responsibility of the Contractor.

5.1.9.2 If a Contractor is called back in to make repairs to equipment that has already been repaired within the same 72-hour period, the callback work shall be performed at the

Contractor’s own cost and is not considered reimbursable by the Government, unless additional issues were found not related to the initial repair.

5.1.10 Bronze, Gold/Nickel/Stainless Steel Conservation

5.1.10.1 The Contractor shall be responsible for maintenance of fountain jet nozzles in arch pools, and jets in the main pool must be maintained to prevent calcium buildup;

gold stars and bronze panels behind stars; state/territory wreaths and ropes between pillars; medallions and baldacchinos (eagles with wreath in the archway entrances); BAS relief sculpted panels along the North and South walls of the ceremonial entrance; flagpole bases along 17th St side; handrails; and vault access gates.

5.1.10.2 The Contractor must hire a Professional Conservator and Conservation Technician

(with qualifications and requirements listed in Section 1.23.5) to complete the work listed in this section. The Contractor shall complete a total of two (2) bronze conservation maintenance visits per year. Contractor shall submit schedule of maintenance visits to COR for approval prior to work being started.

5.1.10.3 The Contractor shall perform a comprehensive, hands-on annual conditions assessment of the wreaths and ropes, BAS Reliefs, Flagpole bases, Eagles/wreaths and medallions during the first maintenance visit.

5.1.10.4 The Contractor shall provide a Conditions Assessment Report after each site visit.

The annual condition assessment report shall document conditions requiring repair and treatment and develop recommendations for treatments.

5.1.10.5 A brief condition assessment with photographs should be conducted before conservation treatment at each site visit.

5.1.10.6 The Contractor shall clean the bronze sculpture using non-ionic detergent (Non-ionic and pH-specific surfactants), natural bristle scrub brushes, and pressurized water rinsing. Approved non-ionic detergents include Igepal CA-630, Triton X-100, Orvus

WA Paste, or approved equal.

5.1.10.7 The Contractor shall protect stone masonry and other memorial elements and finishes from danger or deterioration caused by work.

5.1.10.8 The Contractor shall protect adjacent elements and finishes from contact with chemicals used for bronze element restoration.

5.1.10.9 The Contractor shall protect the site, landscape features, lawns, trees, and other vegetation, public rights of way, and other surrounding elements from damage and deterioration.

5.1.10.10 The Contractor shall capture detergent runoff from bronze sculpture cleaning to avoid contamination of the water feature. If detergent is introduced into the water, the pool and piping systems will need to be drained and refilled.

5.1.10.11 The Contractor shall provide protective wax coatings on all exterior surfaces of bronze sculptures (a blend of microcrystalline waxes or a proprietary product suitable for cold wax applications that can be deposited and spread to a suitable thickness that will even out and harmonize the appearance of the existing non-uniform patina and protect the substrate from contact with the atmosphere for a period of one year).

Approved microcrystalline waxes include Butcher’s Bowling Alley Clear Paste Wax, Trewax Clear Paste Wax, or approved equal.

5.1.10.11.1 The procedure shall follow this schedule:

5.1.10.11.1.1 First visit (Spring): Condition assessment and report, wash bronze to remove failed or old wax, apply a cold wax and buff, brief conservation treatment report.

Hot wax shall be added during the third year of contract.

5.1.10.11.1.2 Second visit (Fall): Wash bronze to remove failed or old wax, apply a cold wax and…