1. GRC PWS Custodial Services DRAFT.pdf

NASA GRC Custodial Services Performance Work Statement

TABLE OF CONTENTS

1.0 GENERAL WORK REQUIREMENTS

1.1 INTRODUCTION…

1.2 SCOPE…………………………………………………………………………………….4

1.3 CUSTODIAL SERVICES MANAGEMENT……………………………………

1.3.1 Custodial Phase-In Plan…………………………………………………………………...5

1.3.2 Custodial Phase-Out Period.………………………………………………………………5

1.3.3 Records……………………………………………………………………………………5

1.4 DESCRIPTION OF FACILITIES………………………………………………………...6

1.5 FACILITY ACCESS REQUIREMENTS...………………………………………………7

1.6 CHEMICAL USAGE……………………………………………………………………..7

1.7 GREEN CLEANING……………………………………………………………………...7

1.8 SAFETY REQUIREMENTS...…………………………………………………………...8

2.0 SERVICES

2.1 BASIC SERVICES……………………………………………………………..…………9

2.2 BASIC, REGULARLY SCHEDULED SERVICES……………………………………...9

2.2.1 Drinking Fountains and Wash Stations………………..…………………………………..9

2.2.2 Interior Glass Cleaning……...…………………………………...………………………..9

2.2.3 Elevator Cleaning………………………………………..………………………………...9

2.2.4 Dusting & Cleaning Entrances, Hallways, and Carpeted Areas…………………………10

2.2.5 Clean & Service Restrooms and Medical Offices……………………………..………...10

2.2.6 Machine Scrub Restroom Floors……………………………………………………..….11

2.2.7 Inside Stairs, Stairwells, Ramps, and Landings……………………………..…………..12

2.2.8 Inside/Outside Entrance Area Floors……………………………..……………………..12

2.2.9 Hard Floor Cleaning……...……………………………..……………………………….13

2.2.10 Vacuum Carpets and Rugs…………………….………………….…………………….14

2.2.11 Spray Buffing in Hallways………………………………………..……………………..14

2.2.12 Dusting and Cleaning……………………………………………….…………….……..14

2.2.13 Clean Picnic Areas…………………………………………………………………….…15

2.2.14 Strip, Seal, and Wax/Finish Hard Floors………………………………………………...15

2.2.15 Steam Clean Carpet/Rugs………………………………………………………………..16

2.4 EMERGENCY CUSTODIAL SERVICES……………………………………………...16

2.4.1 Severe Weather Event Preparations ……………………………………………………..17

2.5 SPECIAL EVENTS………………………………………………………………..…….18

2.6 SOLID WASTE REMOVAL…

2.6.1 Interior Waste Containers…………………………………………………………..……18

2.6.2 Exterior Waste Container………………………………………………………………...19

2.6.3 Tobacco Receptacles…………………………………………………………………..…19

2.6.4 Solid Waste Removal Service…………………………………………………………

2.7 RECYCLING …………………

2.7.1 Recycling Program…

2.8 CLEAN ROOMS..……………………………………………………………………….21

2.9 ROUTINE CLEANING SPECIFICATIONS……………………………………………21

3.0 MISCELLANEOUS UNSCHEDULED SUPPORT TASKS………………………...32

ATTACHMENTS:

ATTACHMENT 1: ACRONYMS……………………………………………………………...33

ATTACHMENT 2: DEFINITIONS…………………………………………………………

Subject to Change…ATTACHMENT 3: PARAGRAPH NUMBER (PN) FREQUENCIES

ATTACHMENT 4: FREQUENCIES OF SERVICE…………………………………………...44

ATTACHMENT 5: BUILDING CLEANING STANDARD TYPE……...…………………….45

1.0 GENERAL WORK REQUIREMENTS

1.1 INTRODUCTION

The NASA Glenn Research Center (GRC) is comprised of approximately 70 cleanable buildings and additional related areas on a 351-acre main campus, adjacent to Cleveland Hopkins International Airport. There are approximately 3,000 staff at GRC including civil servant and support service contractor employees. GRC is a mixture of administrative, office, conference center, research laboratories, clean rooms, wind tunnels, industrial manufacturing shops, machining shops, and warehouse storage facilities with approximately 1.8 Million square feet of cleanable space.

Work under this Firm Fixed Price (FFP) plus Indefinite Delivery Indefinite Quantity (IDIQ) contract shall be performed on the Lewis Field (LF) Center located at 21000 Brookpark Road, Cleveland, Ohio 44135 and other areas directed by the Government and allowed by law, with primary duties generally performed at Lewis Field.

1.2 SCOPE

The Contractor shall provide all resources required to perform the custodial services identified within this Performance Work Statement (PWS) except for Government Furnished Property (GFP) identified in this contract. The Custodial Contract consists of basic, regularly scheduled services including: drinking fountain and wash station cleaning; mirror and glass cleaning;

elevator cleaning; dusting/cleaning entrances, hallways, and carpeted areas; clean and service restrooms, medical offices, and laboratories; machine scrub restroom floors; clean inside stairs, stairwells, ramps, and landings; clean inside floors; hard floor cleaning; vacuum carpet and rugs;

spray buffing in hallways; dusting/cleaning; recycling program; solid waste removal; strip, seal and wax/finish hard floors; steam clean/shampoo carpet/rugs/walkoff mats; pest control;

emergency cleaning services; and custodial support for special events. The Contractor shall focus on safety, environmental compliance, sanitary cleaning and customer service. The Contractor shall clean for health protection in compliance with 29CFR 1910.1030 (DRD 5) and FED-STED-

209. The Contractor shall maintain an adequate supply of materials required to perform the contracted services in the event of short-term supply chain disruptions.

1.3 CUSTODIAL SERVICES MANAGEMENT

The Contractor shall conduct Custodial services, management, administration, and risk management, necessary to fulfill the requirements of this contract. The Contractor shall provide for the planning, organization, control and reporting of all activities required by this contract.

The Contractor shall develop, and implement a Custodial Services Management Plan (DRD 1) to fully describe and integrate all parts identified within this PWS.

The Contractor shall plan and schedule all labor, equipment, and materials to complete all recurring and non-recurring performance work statement (PWS) work requirements and Exhibit (1) Cleaning Requirements and Exhibit (2) Cleaning Classifications. The Contractor shall report the worked planned verses completed and submit it on a monthly basis to the Contracting Officer (CO) and Contracting Officer Representative (COR) as defined in DRD

(1) Contractor Plan and Schedule.

The Contractor shall receive trouble calls from the COR or the Center Security Services contractor and shall respond as follows:

Emergency Work Request (ER) issued for situations that require immediate action to eliminate hazards to personnel, equipment, or environment; prevent loss of or damage to Government property; or to restore essential services that have been interrupted by an unplanned event. The Contractor shall respond immediately to ERs for all services within this PWS and be on the job site and working within 1 hour following notification between the normal working hours of 6:30 a.m. - 10:30 p.m. Monday through Friday and within 2 hours outside of normal working hours.

The Contractor shall utilize NASA-furnished IT computer systems to manage, integrate, control, and record all Contractor scheduled or unscheduled work. The Contractor shall provide the Government full access to the work control system and respond promptly to all requests for information/data calls. The Contractor shall develop and maintain a report for trouble calls to be provided to the COR on the next business day.

1.3.1 CUSTODIAL PHASE-IN PLAN

The Contractor shall develop, update, and implement a Government-approved Custodial Services 30-day Phase-In Plan. The Contractor shall describe the Contractor’s management approach to fully transition Custodial functional operations, employee workforce, schedule of critical transition activities, and data requirements described in this contract from the incumbent Contractor by the contract start date or specified within the Contract Data Requirements.

1.3.2 Custodial Phase-Out Period

In the event there is a change in Contractor or if the operation reverts to Government in-house, the incumbent shall provide familiarization, as described in paragraph 1.3 and 1.3.1 above, to the Government or the follow-on contractor, whichever the case may be. During the phase-out familiarization period, the incumbent shall be fully responsible for continuing work on all tasks identified in the contract without additional cost to the Government.

The Government reserves the right to conduct site visits in all Contractor operated facilities in conjunction with the solicitation of offers for the follow-on contract. In the event the follow-on contract is awarded to other than the incumbent, the incumbent Contractor shall cooperate to the extent required to permit an orderly change to the successful contractor without additional cost to the Government.

Regarding the successor Contractor's access to incumbent employees, a recruitment notice may be placed in each facility.

1.3.3 Records

a) Develop, maintain and implement a Records Management Program Plan, DRD (9), and manage legacy Federal records, (data created for Government use and delivery to or falling under the legal control of the Government) and any inherited material from a predecessor contractor.

b) Not dispose of any records without prior written approval of the COR.

c) Provide the original record or a reproducible copy of any such record within five working days upon receipt of receipt.

d) At the completion or termination of contract, deliver all Government owned data to

NASA-GRC. Provide NASA or an authorized representative access to all Government records.

e) Conduct, perform and maintain electronic records.

f) Oversee the archival process on all work requests, invoices/billing, data call reports, surveys, analysis, inspections and other contract activities conducted on behalf of

GRC.

g) Maintain internal document records of all administrative and operational procedures such as:

i. Employee certifications and training.

ii. Clinic certifications.

iii. Headcount Reports per DRD (10).

iv. Safety Reporting per DRD (11) and ensure compliance with NASA

FAR 1852.223-70 Safety and Health Mesures and Mishap Reporting and NPR 8715.1A GRC Safety and Health Management System.

v. Any additional auditable activities not specifically listed in this PWS.

h) Provide records to the Government upon request in an electronic format compatible to the latest version of Microsoft Windows.

i) Ensure all other record keeping and documentation as defined in this PWS meets the requirements and remains in compliance with:

i. NPD 1440.6, NASA Records Management

ii. NPR 1441.1, NASA Records Management Program Requirements

iii. NRRS 1441.1

iv. NASA Records Retention Schedules

1.4 DESCRIPTION OF FACILITIES

NASA GRC Lewis Field has an on-site population of approximately 3,000 civil servants and contractor employees. The site contains currently maintains 71 cleanable buildings with approximately 1.8 million square feet of interior floor space. GRC also maintains a picnic area open May through October for events for both NASA and other federal agencies use. The buildings are a mixture of administrative, office, conference center, laboratory, industrial, research, and storage facilities. The age and construction types of the buildings on the this site vary widely from 1940’s era brick and mortar structures to modern contemporary styled multiuse buildings including several certified Leadership in Energy & Environmental Design (LEED) office and research buildings.

1.5 FACILITY ACCESS REQUIREMENTS

Several operational/hazardous areas require services defined in the PWS and associated exhibits. These unique areas have restricted access requirements beyond those general restrictions for access to GRC property. The Contractor shall obtain the required Government-furnished training and unescorted area access badges for those employeeS working in these areas. Lack of required badging will not be considered acceptable excuse for nonperformance.

1.6 CHEMICAL USAGE

The Contractor shall comply with the GRC HAZCOM program chapter 1, requirementsilization, delivery, handling, mixing, transferring, and storing chemicals at GRC. Each time a new chemical is used, or a new Safety Data Sheet (SDS) is released, submit it to the COR prior to application as DRD (2) Safety Data Sheets.

The Contractor shall provide a complete and accurate list accompanied by the applicable SDS of all chemicals that will be stored onsite and/or used in the execution of this contract, regardless of the quantity. This information shall be provided to the COR prior to the time of delivery of the materials and chemicals to the site. This inventory is to be updated and resubmitted to the COR monthly.

1.7 GREEN CLEANING

The Contractor shall consider using environmentally friendly/green cleaning products, equipment and processes, and shall demonstrate such capability by submitting a green cleaning plan, as DRD (3) Green Cleaning Plan and Reports within 30 days after start of contract performance.

Green cleaning products and processes include, but are not limited to products containing recycled content, environmentally preferable products and services, bio-based products, and products and services that minimize the use of energy, water, and other resources.

The Contractor shall consider safe and environmentally preferable products that are United States Department of Agriculture (USDA) designated bio-based products, Comprehensive Procurement Guidelines (CPG), Green Seal™ certified, http://certified.greenseal.org/directory, and/or Design for the Environment and compliant with applicable Executive Orders. The Contractor shall consider Green Seal certified products for the following categories of products:

floor strippers, hand soaps, odor control/neutralizers, paper towels and upholstery and rug cleaners.

In accordance with FAR Clause 52.223-2, if cleaning products that meet these criteria cannot be acquired competitively within a time frame providing for compliance with the contract http://certified.greenseal.org/directory performance schedule; meeting contract performance requirements; or at a reasonable price, only then can the Contractor use other type products. In such cases, the Contractor shall continue to use to the extent possible the safest and most environmentally friendly products.

The Contractor shall provide a report of environmentally friendly products and equipment with the DRD (3) Green Cleaning Plan and Reports. The Contractor shall submit information on green purchasing practices specific to the performance of this contract.

The report shall show the cost and amount of green cleaning products and materials purchased shall be provided to the CO and COR by the Contractor so that this report can be submitted as required by the Resource Conservation and Recovery Act (RCRA), USDA, and EO14057.Bio-based:

a) Bio-based: The Contractor shall provide a list of USDA-designated bio-based products purchased January 1 - December 31, during the previous fiscal year. The Contractor shall submit the report to the COR and CO no later than January 31 of each year during contract performance and at the end of contract performance as identified in FAR Clause 52.223-2.

b) Non bio-based: The Contractor shall submit a report of all non-bio-based environmentally preferable and CPG products, as well as non-green products purchased January 1 – December 31, during the previous fiscal year.

1.8 SAFETY REQUIREMENTS

In performing work under this contract, the contractor shall:

a) Develop, implement and maintain a Safety and Health Plan, DRD (8), in accordance with

NFS 1852.223-73.

b) Record and promptly report, all available facts relating to each instance of damage to

Government property or injury to either contractor or Government personnel to the COR, normally within one hour of occurrence.

c) The contractor shall comply with and complete OSHA Forms 300 and 300A and submit to the NASA Institutional Safety Office.

d) The Contractor shall report and document all accidents or close calls utilizing the NASA Mishap Information System (NMIS) within 24 hours. The contractor shall immediately report the incident to NASA-GRC Security at 911 via GRC landline phone or (216) 433- 8888 from a mobile phone. The contractor shall then notify the COR, FD Division Office, and the Glenn Safety and Health Division Chief. The Contractor shall provide updates in NMIS and additional information as required until incident is closed by the NASA Glenn Safety Office. (Contact information is to be provided upon contract award.)

e) Assist and support the Government personnel in conducting the mishap investigations and make available all pertinent documentation and personnel as requested. Comply with NPR 8621.1, Mishap and Close Call Reporting, Investigating and Recordkeeping, until the investigation is completed.

f) Provide a POC for safety and health related issues.

g) Comply with NASA-GRC Safety, Health and Fire Protection programs and local directives.

Safety and Health personnel may make periodic routine inspections for regulation compliance and to perform programmatic assessments.

2.0 SERVICES

2.1 BASIC SERVICES

The Contractor shall provide the following services to the GRC facilities as listed in Attachment D Facility Specifications and Exhibit (2) Cleaning Classifications. Exhibit (1) lists theareas by building number, building name, user, room /cubicle number and cleaningclassification. Exhibit

(2) Cleaning Classifications describes the various cleaningclassifications. The Contractor shall maintain a daily log of customer complaints, to includewhen complaint was received, when the contractor responded, duration of the response andwhen the response was completed at a minimum. This log shall be provided upon requestby the CO or COR. The performance objective is to not receive more than eight customercomplaints per month.

2.2 BASIC, REGULARLY SCHEDULED CLEANING SERVICES

NASA seeks base-line cleaning solutions to help maintain employee health and safety in NASA Centers. The Contractor shall plan and perform the basic services identified in this section at the frequencies indicated in Attachments C and D of this document.

2.2.1 Drinking Fountains and Wash Stations

The Contractor shall clean, disinfect, and polish drinking fountains, bottle fillers, and sinks, including handles, free of material containing living bacteria, viruses, or other contaminates capable of causing infections or illness. The Contractor shall ensure high touch surfaces are clean.

Performance Standards:

STD: Level 2 Cleaning – Intensive cleaning, reserved for areas such as restrooms, or food service areas. For Tier 3 and 4 area STD: Level 3 Cleaning – Cleaning required to ensure the health and comfort of building users.

For all other tiers except tier 7 clean room AQL: Ensuring contractor meet standards

2.2.2 Interior Glass Cleaning

The Contractor shall ensure mirrors and interior glass surfaces (including glass walls, railing, and conference room white boards) are clean.

Performance Standards:

STD: Level 2 Cleaning – Intensive cleaning, reserved for areas such as restrooms, or food service areas. For Tier 3 and 4 area STD: Level 3 Cleaning – Cleaning required to ensure the health and comfort of building users.

For all other tiers except tier 7 clean room AQL: Ensuring contractor meet standards

2.2.3 Elevator Cleaning

The Contractor shall ensure elevators are clean. The Contractor shall clean elevator cab walls, interior hand rails, operation switch panels, doors, and threshold plates. The Contractor shall sweep and damp mop elevator hard floors or vacuum elevator carpeted floors. The Contractor shall vacuum and wipe clean elevator door tracks to remove dirt and debris.

Performance Standards:

STD: Level 2 Cleaning – Intensive cleaning, reserved for areas such as restrooms, or food service areas. For Tier 3 and 4 area STD: Level 3 Cleaning – Cleaning required to ensure the health and comfort of building users.

For all other tiers except tier 7 clean room AQL: Ensuring contractor meet standards

2.2.4 Dusting & Cleaning Entrances, Hallways, and Carpeted Areas

The Contractor shall ensure facility entrances, hallways and carpeted areas are dusted and cleaned. The Contractor shall dust and clean carpeted rooms, tiled and carpeted hallways and inside entrance areas to be free of dust and debris. The Contractor shall clean furniture, fixtures and walls with appropriate cleaner. The Contractor shall clean/polish metal surfaces and fixtures with a nonabrasive cleaner/polish. Dusting and cleaning includes cleaning and disinfecting Heating Ventilation and Air Conditioning (HVAC) louvers, baseboards, corners, areas behind doors, air vents, Venetian blinds and ledges/windowsills.

Performance Standards:

STD: Level 2 Cleaning – Intensive cleaning, reserved for areas such as restrooms, special education areas, kindergarten areas, or food service areas. For Tier 3 and 4 area STD: Level 3 Cleaning – Cleaning required to ensure the health and comfort of building users.

For all other tiers except tier 7 clean room AQL: Ensuring contractor meet standards

2.2.5 Clean & Service Restrooms

The Contractor shall ensure restrooms are clean and paper and soap dispensers are cleaned and filled. The Contractor shall clean inside and outside of fixtures with a disinfectant solution.

Fixtures include toilets, urinals, lavatories, sinks, and sanitary receptacles. The Contractor shall not clean lavatories and sinks with any items used to clean any other restroom items including toilets, urinals, walls, floors, and partitions. The Contractor shall disinfect partitions, stalls, stall doors, and wall areas adjacent to wall-mounted lavatories, urinals, and toilets. If present, shower, locker and dressing rooms shall be considered part of the restrooms and cleaned under the same guidelines. The Contractor shall clean mirrors, mirror trim, and hardware. The Contractor shall clean or polish wooden or metal furniture.

Performance Standards:

STD: Level 2 Cleaning – Intensive cleaning, reserved for areas such as restrooms, special education areas, kindergarten areas, or food service areas. For all tiers.

AQL: Ensuring contractor meet standards

The Contractor shall ensure shower room are cleaned and disinfected. The Contractor shall ensure shower drain traps are filled weekly.

Performance Standards:

STD: Level 2 Cleaning – Intensive cleaning, reserved for areas such as restrooms, special education areas, kindergarten areas, or food service areas. For all tiers.

AQL: Ensuring contractor meet standards

The Contractor shall service paper and soap dispensers, stocking with sufficient supplies to last to the next scheduled servicing. The Contractor shall replenish dispensers if emptied prior to the next scheduled servicing Performance Standards:

STD: Level 2 Cleaning – Intensive cleaning, reserved for areas such as restrooms, special education areas, kindergarten areas, or food service areas. For all tiers.

AQL: Ensuring contractor meet standards

The Contractor shall sweep and wet mop hard floors with a disinfectant. The Contractor shall ensure that a “Caution wet floor” floor sign is placed until the floors are dry. The Contractor shall clean floor drains and flush with a disinfectant. The Contractor shall vacuum carpeted floors. The Contractor shall clean any wainscoting, partitions, walls, and doors.

Performance Standards:

STD: Level 2 Cleaning – Intensive cleaning, reserved for areas such as restrooms, special education areas, kindergarten areas, or food service areas. For all tiers.

AQL: Ensuring contractor meet standards

The Contractor shall ensure that a “Closed for Cleaning” bar-type sign is placed between the doorjambs of the restroom, locker room, or vestibule entrance during the entire cleaning process.

Upon completion of the cleaning, remove the signs and display “Wet floor” caution signs where people may enter area before floors are dry. The Contractor shall remove and store the signs when floors are dry and police the area and spot clean to remove any spills, stains or standing water.

Performance Standards:

STD: Level 2 Cleaning – Intensive cleaning, reserved for areas such as restrooms, special education areas, kindergarten areas, or food service areas. For all tiers.

AQL: Ensuring contractor meet standards

2.2.6 Machine Scrub Restroom Floors

The Contractor shall remove soil, streaks and scuffmarks from hard floors in hallways using a scrubbing machine equipped with buffing pad or cleaning tools. The Contractor shall damp mop floors, prior to the application of floor finish, allowing no build-up in corners, crevices, base moulding, and/or under or around furniture. The Contractor shall coordinate with the facility managers to minimize obstructions during the floor cleaning process. The Contractor shall spray buff floors using mechanical devices to reduce splashing. The Contractor shall ensure walls, furniture, and IT equipment are free of splash marks or chemical spots caused by the cleaning or finishing process.

Performance Standards:

STD: Level 3 Cleaning – Cleaning required to ensure the health and comfort of building users.

For all other tiers except tier 7 clean room

2.2.7 Inside Stairs, Stairwells, Ramps, and Landings

The Contractor shall ensure stairs, railings and ledges, inside stairwells and landing surfaces are clean and free from dirt, stains or other matter. The Contractor shall damp mop stair surfaces and landings Walls, furniture, and fixtures shall be free of splash marks, spots or cleaning residue.

Performance Standards:

STD: Level 2 Cleaning – Intensive cleaning, reserved for areas such as restrooms, or food service areas. For Tier 3 and 4 area STD: Level 3 Cleaning – Cleaning required to ensure the health and comfort of building users.

For all other tiers except tier 7 clean room AQL: Ensuring contractor meet standards

2.2.8 Inside/Outside Entrance Area Floors

The Contractor shall sweep and damp mop inside entrance area floors to remove all dirt, dust, spills, stains, snow/ice, salt, and standing water. The Contractor shall ensure that standing water is removed from interior entrance areas during foul weather. The Contractor shall display “Wet Floor” caution signs not to impede traffic when cleaning floors in an area where people may enter area before floors are dry. The signs shall be removed and stored when floors are dry. The Contractor shall ensure the umbrella bag dispensers located in most inside entrance areas are sufficiently stocked with Contractor provided bags.

Performance Standards:

STD: Level 2 Cleaning – Intensive cleaning, reserved for areas such as restrooms, special education areas, kindergarten areas, or food service areas. For Tier 3 and 4 area STD: Level 3 Cleaning – Cleaning required to ensure the health and comfort of building users.

For all other tiers except tier 7 clean room AQL: Ensuring contractor meet standards

The Contractor shall clean entrance mats, remove dirt, dust, soil, salt, and moisture from underneath mats, clean the floor under the mats so it matches the rest of the floor, and return the mats to their original location. The Contractor shall clean walk-off mats located outside of building entrance areas and the steps leading to the building. The entry way and exterior of a building shall be free of accumulation of gum, or other debris to a distance of 10 feet from entry doors.

Performance Standards:

STD: Level 2 Cleaning – Intensive cleaning, reserved for areas such as restrooms, or food service areas. For Tier 3 and 4 area STD: Level 3 Cleaning – Cleaning required to ensure the health and comfort of building users.

For all other tiers except tier 7 clean room AQL: Ensuring contractor meet standards

The Contractor shall replace damaged or worn mats within 2 business days of being identified from within the NASA inventory. Contractor to maintain the inventory of surplus of various size mats used around site. Contractor shall inventory stock of mats and relay status to the COR. COR to acquire additional mats to maintain on hand supply.

STD: Level 2 Cleaning – Intensive cleaning, reserved for areas such as restrooms, special education areas, kindergarten areas, or food service areas. For Tier 3 and 4 area STD: Level 3 Cleaning – Cleaning required to ensure the health and comfort of building users.

For all other tiers except tier 7 clean room AQL: Ensuring contractor meet standards

2.2.9 Hard Floor Cleaning

The contractor shall strip, seal, and refinish non-carpeted flooring, removing dirt deposits, old wax, finish water, and cleaning solution, and leaving a uniform shine. Remove splashing from baseboards, stairs, furniture and fixtures. Sealer should be applied in compliance with the manufacturer’s recommendations. Completed operation shall provide a non-slip gloss finish.

Refinishing activities shall not interrupt routine business operations.

Performance Standards:

STD: Level 2 Cleaning – Intensive cleaning, reserved for areas such as restrooms, special education areas, kindergarten areas, or food service areas. For Tier 3 and 4 area STD: Level 3 Cleaning – Cleaning required to ensure the health and comfort of building users.

For all other tiers except tier 7 clean room AQL: Ensuring contractor meet standards

Dust mop/sweep non-carpeted flooring and stairwells to remove any visible dirt, soil, lint, or other foreign material, including buildup in corners, crevices, and around furniture.

Performance Standards:

STD: Level 2 Cleaning – Intensive cleaning, reserved for areas such as restrooms, or food service areas. For Tier 3 and 4 area STD: Level 3 Cleaning – Cleaning required to ensure the health and comfort of building users.

For all other tiers except tier 7 clean room AQL: Ensuring contractor meet standards

Damp mop non-carpeted flooring and stairwells to remove dirt, debris, soils, liquids, and visible streaks and smears. Major hallways, corridors, and lobbies shall be performed on after normal business hours (second or third shifts) for larger facilities.

Performance Standards:

STD: Level 2 Cleaning – Intensive cleaning, reserved for areas such as restrooms, or food service areas. For Tier 3 and 4 area STD: Level 3 Cleaning – Cleaning required to ensure the health and comfort of building users.

For all other tiers except tier 7 clean room AQL: Ensuring contractor meet standards

Contractor personnel shall shift all chairs and other easily moved items to ensure the maximum amount of floor space possible is accessible to cleaning equipment. All items moved during the floor cleaning process shall be returned to their original positions after cleaning. When cleaned, floors shall be free of dust, dirt, lint, soil, or other foreign material with no buildup in corners, crevices, or under or around furniture parts. Contractor personnel shall display “Wet Floor Caution” signs when wet cleaning floors in an area where people will be present before floors are dry. This task may include, but is not limited to, sweeping, dust mopping, damp mopping, wet mopping, machine mopping, vacuuming, and spot cleaning.

Performance Standards:

STD: Level 2 Cleaning – Intensive cleaning, reserved for areas such as restrooms, or food service areas. For Tier 3 and 4 area STD: Level 3 Cleaning – Cleaning required to ensure the health and comfort of building users.

For all other tiers except tier 7 clean room AQL: Ensuring contractor meet standards

2.2.10 Vacuum Carpets and Rugs

The Contractor shall use HEPA vacuums to keep carpet and rugs free of loose soil, dirt, debris or other loose foreign matter.

Performance Standards:

STD: Level 2 Cleaning – Intensive cleaning, reserved for areas such as restrooms, special education areas, kindergarten areas, or food service areas. For Tier 3 and 4 area STD: Level 3 Cleaning – Cleaning required to ensure the health and comfort of building users.

For all other tiers except tier 7 clean room AQL: Ensuring contractor meet standards

2.2.11 Spray Buffing in Hallways

The Contractor shall remove soil, streaks and scuffmarks from hard floors in hallways using a scrubbing machine equipped with buffing pad or cleaning tools. The Contractor shall damp mop floors, prior to the application of floor finish, allowing no build-up in corners, crevices, base moulding, and/or under or around furniture. The Contractor shall coordinate with the facility managers and the COR to notify occupants to minimize obstructions during the floor cleaning process. The Contractor shall spray buff floors using mechanical devices to reduce splashing. The Contractor shall ensure walls, furniture, and IT equipment are free of splash marks or chemical spots caused by the cleaning or finishing process.

Performance Standards:

STD: Level 2 Cleaning – Intensive cleaning, reserved for areas such as restrooms, special education areas, kindergarten areas, or food service areas. For Tier 3 and 4 area STD: Level 3 Cleaning – Cleaning required to ensure the health and comfort of building users.

For all other tiers except tier 7 clean room AQL: Ensuring contractor meet standards

2.2.12 Dusting and Cleaning

The Contractor shall clean furniture, fixtures and walls with a cleaner, wood cleaner, or polish designed for the surface to remove loose soil, dirt, debris, and other foreign matter. The Contractor shall clean/polish metal surfaces and fixtures with a nonabrasive cleaner/polish.

Performance Standards:

education areas, kindergarten areas, or food service areas. For Tier 3 and 4 area

STD: Level 3 Cleaning – Cleaning required to ensure the health and comfort of building users.

AQL: Ensuring contractor meet standards

Dusting/cleaning includes cleaning and disinfecting Heating Ventilation Air Conditioning (HVAC) louvers and air vents, baseboards, windowsills, partition tops, corners, door tops, areas behind doors, tops of white boards, furniture in conference rooms and suites, and stair railings.

The Contractor shall not use devices that merely displace or redistribute the matter, such as feather dusters, unless treated to attract and hold the matter. [NOTE: Desks and computers are not included in general office cleaning. Building occupants are responsible for cleaning kitchenettes, which includes maintaining a clean looking appearance for the cabinets, drawers, sink, microwaves, coffee makers, refrigerators, and any other employee food storage areas in kitchenettes.] Performance Standards:

STD: Level 2 Cleaning – Intensive cleaning, reserved for areas such as restrooms, or food service areas. For Tier 3 and 4 area STD: Level 3 Cleaning – Cleaning required to ensure the health and comfort of building users.

For all other tiers except tier 7 clean room AQL: Ensuring contractor meet standards

2.2.13 Clean Picnic Areas

The Contractor shall empty trash containers in designated picnics areas. Clean picnic tables to remove residue. Empty and clean barbecue grills.

Performance Standards:

STD: Level 2 Cleaning – Intensive cleaning, reserved for areas such as restrooms, or food service areas. For Tier 3 and 4 area STD: Level 3 Cleaning – Cleaning required to ensure the health and comfort of building users.

For all other tiers except tier 7 clean room AQL: Ensuring contractor meet standards

2.2.14 Strip, Seal, and Wax/Finish Hard Floors

The Contractor shall use a floor wax with a low slip factor. The Contractor shall ensure built-up dirt, soil, liquids or other foreign materials are removed from hard floors using a scrubbing machine equipped with manufacture specification or approved equivalent in conjunction with a cleaner/disinfectant. The use of alternate equipment shall be approved in writing by the COR prior to use.

Performance Standards:

STD: Level 3 Cleaning – Cleaning required to ensure the health and comfort of building users.

For all other tiers except tier 7 clean room AQL: Ensuring contractor meet standards

The Contractor shall ensure floors have no build-up in corners, crevices, or under and around furniture. The Contractor shall machine scrub floors using low speed to reduce splashing. Walls and furniture shall be free of splash marks/spots caused by cleaning solutions.

STD: Level 3 Cleaning – Cleaning required to ensure the health and comfort of building users.

For all other tiers except tier 7 clean room AQL: Ensuring contractor meet standards

2.2.15 Steam Clean/Shampoo Carpet/Rugs

The Contractor shall use an appropriate cleaning agent per carpet/rug manufacture specifications, for shampooing carpeted floors, entry mats, and rugs for the purpose of removing embedded soil, dirt, stains, or other foreign materials. The Contractor’s shampooing process shall include treatment to prevent static electricity. Prior to shampooing, the Contractor shall vacuum, carpets, and rugs free of all loose soil and debris. The Contractor shall use the water extraction method when shampooing carpets or rugs, taking extra care not to contaminate the underside of carpet laid on pedestal tile floors. Cleaning residue shall be removed, and carpeting shall present a clean uniform appearance. Cleaning agent shall be removed from baseboards, walls, furniture and fixtures. Prioritize and schedule to best meet cleaning requirements and cause the least interruptions to routine business operations.

Performance Standards:

STD: Level 3 Cleaning – Cleaning required to ensure the health and comfort of building users.

2.4 EMERGENCY CUSTODIAL SERVICES

NASA seeks emergency custodial services to maintain the health and safety of NASA’s employees and prevent further damage physical assets.

The Contractor shall provide emergency services for cleaning tasks in Cleaning Service. The Contractor shall complete the service within 1 hour of request during normal working hours and within 2 hours of request during Contractor outside of the normal working hours.

Performance Standards:

STD: Level 2 Cleaning – Intensive cleaning, reserved for areas such as restrooms, special education areas, kindergarten areas, or food service areas. For Tier 3 and 4 area STD: Level 3 Cleaning – Cleaning required to ensure the health and comfort of building users.

For all other tiers except tier 7 clean room AQL: Ensuring contractor meet standards

The Contractor shall respond to cleanup blood/infectious material ASAP or not to exceed 1 hour of request during Contractor normal working hours of operation and within 2 hours at all other times. The Contractor shall complete the service within 1 hour of being granted access to perform the cleanup effort. If level of effort is anticipated to exceed the above time standard the contractor shall notify the COR and provide an estimate of completion.

education areas, kindergarten areas, or food service areas. For Tier 3 and 4 area STD: Level 3 Cleaning – Cleaning required to ensure the health and comfort of building users.

For all other tiers except tier 7 clean room AQL: Ensuring contractor meet standards

Clean-up will be in accordance with the OSHA Blood Borne Pathogen Program according to Occupational Health. The Contractor shall deliver the material to the Center Specific collection/disposal point according to Occupational Health Services Clinic.

Performance Standards:

STD: Level 2 Cleaning – Intensive cleaning, reserved for areas such as restrooms, special education areas, childcare areas, or food service areas. For Tier 3 and 4 area STD: Level 3 Cleaning – Cleaning required to ensure the health and comfort of building users.

For all other tiers except tier 7 clean room AQL: Ensuring contractor meet standards

Maintain a log of all Blood Borne Pathogen calls, with the time received, time responded, time to complete the response and time completed as a minimum. The log shall be available to the COR or a Health and Safety official at their request.

Performance Standards:

STD: Verify completion by visual inspection and center specific checklist completion AQL: Ensuring contractor meet standards

The Contractor shall respond to seasonal nuisance pests cleanups post extermination (such as ants, roaches, knats, etc).

Performance Standards:

STD: Level 2 Cleaning – Intensive cleaning, reserved for areas such as restrooms, or food service areas. For Tier 3 and 4 area

2.4.1 Severe Weather Event Preparations

The Contractor shall plan for and provide custodial supplies in designated spaces around the Center to support NASA/Center Severe Weather Center emergency Procedure Plan.

Performance Standards:

STD: Verify completion by visual inspection and center specific checklist completion AQL: Ensuring contractor meet standards

Ensure custodial supply closets are fully stocked in selected applicable Buildings in accordance with the Center Emergency Preparedness Plan.

Performance Standards:

STD: Verify completion by visual inspection and center specific checklist completion

2.5 Special Events

NASA seeks custodial services supporting special events and/or projects to maintain a professional environment.

All Special Event Services shall be funded through Indefinite Delivery/Indefinite Quantity (IDIQ) Task Orders. The Contractor shall provide Custodial Support services for special events including Very Important Persons (VIP), or dignitary visits, space flight missions and other similar occurrences. These services will be defined by the COR prior to the event. Additional support services shall be detailed in the statement of work of the Task Order issued to the Contractor.

Performance Standards:

STD: Verify completion by visual inspection and center specific checklist completion

2.6 Solid Waste Removal

NASA seeks solid waste refuse disposal to provide a clean, safe, and healthy environment for NASA employees.

2.6.1 Interior Waste Containers

The Contractor shall empty all public waste containers and Centralized Trash Bins within buildings including vending areas and break rooms. Desk side and workbench side waste receptacles are the responsibility of the occupant. The Contractor ensure public trash containers are clean of debris. The Contractor shall replace plastic liner if soiled or damaged. The Contractor shall replace liners on all containers used for disposal of liquids and clean and disinfect the container. The contractor shall make available and routinely stock appropriately sized trash can liners for desk and workbench side waste receptacles. Can liners shall be made clearly available at each building’s centralized waste collection point.

Performance Standards:

STD: Level 2 Cleaning – Intensive cleaning, reserved for areas such as restrooms, or food service areas. For Tier 3 and 4 area STD: Level 3 Cleaning – Cleaning required to ensure the health and comfort of building users.

For all other tiers except tier 7 clean room AQL: Ensuring contractor meet standards

The Contractor shall place collected waste in outside solid waste dumpsters (serviced by Waste & Recylcing 2x/wk). The Contractor shall pick up and dispose of any waste that falls on the floor and outside grounds during the solid waste removal process.

Performance Standards:

STD: Level 2 Cleaning – Intensive cleaning, reserved for areas such as restrooms, or food service areas. For Tier 3 and 4 area STD: Level 3 Cleaning – Cleaning required to ensure the health and comfort of building users.

2.6.2 Exterior Waste Container

The Contractor shall empty waste receptacles and replace the plastic liners in trash containers located outside of buildings.

Performance Standards:

STD: Level 2 Cleaning – Intensive cleaning, reserved for areas such as restrooms, or food service areas. For Tier 3 and 4 area STD: Level 3 Cleaning – Cleaning required to ensure the health and comfort of building users.

For all other tiers except tier 7 clean room AQL: Ensuring contractor meet standards

The Contractor shall maintain litter and debris free areas, including building entry ways and around waste containers.

Performance Standards:

STD: Level 2 Cleaning – Intensive cleaning, reserved for areas such as restrooms, or food service areas. For Tier 3 and 4 area STD: Level 3 Cleaning – Cleaning required to ensure the health and comfort of building users.

2.6.3 Tobacco Receptacles

The Contractor shall remove tobacco residue from cigarette ash receptacles located exterior to buildings (Attachement B – Smoking Policy with map). The Contractor shall replenish sand to appropriate level in circular ash trays and empty tobacco products from Smokers Outposts to prevent smoldering fires in the unit. The Contractor shall keep the area around ash receptacles free of litter and debris. The Contractor Shall notify the COR of any defective Smokers Outposts requiring replacemets within on service day.

Performance Standards:

STD: Level 3 Cleaning – Cleaning required to ensure the health and comfort of building users.

2.6.4 Solid Waste Removal Service

The Contractor shall establish and maintain a solid waste removal service. The Contractor shall ensure service to the solid waste containers when 2/3 full, or more frequently if required, to prevent overfilling or non-availability.

The Contractor shall not let collected trash accumulate outside any facility unless it is contained in an approved Waste and Recycling Contractor supplied “dumpster” type container. The Contractor shall ensure areas around the containers are free of debris. The Contractor shall ensure exterior of dumpsters, roll-offs, and compactors are free of graffiti. The Contractor shall replace unserviceable (broken, excessively dirty, rusted through or odorous) containers within five business days of notification by COR.

Performance Standards:

STD: Level 3 Cleaning – Cleaning required to ensure the health and comfort of building users.

For all other tiers except tier 7 clean room AQL: Ensuring contractor meet standards

The contractor shall return all containers to their original location after servicing, in an upright position with the lids closed. The contractor will also be responsible for immediately cleaning up any spill, debris, etc., which may occur during servicing of containers. All refuse on the ground within 6 feet of a container, whether spilled by the contractor or placed there by installation personnel, shall be picked up by the contractor during each collection. The contractor is responsible for keeping all collection areas free of refuse and debris. The Contractor shall ensure dumpsters are closed except when adding waste to them.

Performance Standards:

STD: Level 3 Cleaning – Cleaning required to ensure the health and comfort of building users.

2.7 Recycling

NASA seeks recycling services to support environment Executive Orders and the NASA sustainability plan.

2.7.1 Recycling Program

NASA GRC maintains and extensive recycling program with centralized recycling containers located in the occupied buildings, often in multiple locations. The Contractor shall provide labor for the collection of recyclable materials from public spaces and conference rooms (to include but not limited to: mixed office paper, cardboard, plastic bottles, aluminum/tin/metal cans, clean/grease free pizza boxes, and glass). The Contractor shall deliver, where required, recyclables to building designated central collection points to locations based upon Center Waste/Recycling collection program/contracts.

Performance Standards:

STD: Level 3 Cleaning – Cleaning required to ensure the health and comfort of building users.

For all other tiers except tier 7 clean room AQL: Ensuring contractor meet standards

The Contractor shall replace plastic liner in non-recycling contract containers/totes if soiled or damaged. The Contractor shall replace liners in all containers used for disposal of liquids and clean and disinfect the container.

Performance Standards:

STD: Level 3 Cleaning – Cleaning required to ensure the health and comfort of building users.

2.8 CLEAN ROOMS - Reference Attachment D tab – Facility Specifications Clean Room Specifications List

NASA seeks custodial maintenance of clean rooms and specialty areas to prevent contamination to hardware, equipment, and products.

Clean Room services are provided on a routine basic that comply with the airborne cleanliness standards as specified in ISO 14644-1 noted in Attachment C – Cleaning Standards. The need for specific Clean Rooms will vary based on Center test requirements and will be activated and deactivated when requested by COR. Cleaning standards and the frequency of cleaning shall be in accordance with the required ISO 14644-1 and Federal Standard 209B, IEST-RP-CC018.4 to maintain the rating identified for the specific Clean Room. Clean room ratings at GRC range from ISO 2 to ISO 5. Cleaning services to bring an inactive Clean Room up to the required standards should be considered when providing estimates as an IDIQ request.

Performance Standards:

STD: Level 1 Cleaning – `Spotless` cleaning, such as might be found in a hospital or corporate suite. One custodian, properly supplied and equipped, should be able to clean 10,000 square feet in an 8-hour period, depending upon the condition and level of utilization of the facility.

AQL: Ensuring contractor meet standards

The Contractor shall supply all equipment and materials necessary to clean and maintain the specified environment of all Clean Rooms identified in Center Scope of Work indices or attachments. This shall include all specialized clothing, including coveralls, smocks, head covering caps or hoods, shoe covering booties and gloves provided by building occupant.

Performance Standards:

STD: Level 1 Cleaning – `Spotless` cleaning, such as might be found in a hospital or corporate suite. One custodian, properly supplied and equipped, should be able to clean 10,000 square feet in an 8-hour period, depending upon the condition and level of utilization of the facility.

AQL: Ensuring contractor meet standards

2.9 Routine Cleaning Specifications

The routine janitorial services defined in Table 1 apply to all buildings and areas unless otherwise specified in the alternate routine janitorial services defined in Table 2. In Table 2, the task or frequency defined for a specific building or area may be different than the task or frequency defined in Table 1. There may also be a specific time or shift requirement to perform the services defined in Table 2. The Contractor is required to schedule all routine and non-routine janitorial services to avoid interference with ongoing work activities. Research schedules will vary based on current testing requirements. The Contractor will have some latitude in the shift assignments providing they adhere to designated time restrictions listed for some buildings.

The Contractor's normal work week for janitorial services shall be Monday through Friday from 6:00 a.m. – 11:00 p.m.

Table 1: Building Specifications

Routine Janitorial Services

Task Minimum Frequency

Empty all public/common…