05_RFP-DA-IT01_AppxA_ExhK-Maintenance_and_Support.docx

This is a maintenance and support exhibit document for the Los Angeles County District Attorney's Office (LADA) Case Management System (CMS) Solution Request for Proposals. The document outlines the ongoing maintenance and support services required following the implementation and deployment of the cloud-based CMS platform. The CMS solution will replace multiple legacy applications and support the complete prosecutorial lifecycle from investigation through post-conviction management. Proposers must provide comprehensive maintenance and support services to ensure system availability, performance, and continuous operation throughout the contract term. The maintenance and support services are critical to sustaining the integrated platform that will serve LADA's enterprise case management needs and support seamless integration with partner justice agencies, courts, and other County systems.

The maintenance and support services detailed in this exhibit establish the service level requirements, response times, and ongoing technical support obligations that vendors must commit to providing. These services include system monitoring, incident management, bug fixes, patches, updates, and technical assistance to ensure the CMS operates reliably and meets LADA's operational requirements. The vendor must demonstrate the capability to maintain system uptime, provide timely resolution of issues, and support the County's needs for a fully integrated, cloud-based solution without requiring locally hosted or on-premises server deployment.