0007 Past Performance Questionaire.docx

Solicitation No: 12445121R0016 / FAC 2021-05 effective March 10, 2021 Project Name: GWJ Bolar Mountain WW Plant Replacement

Bolar Mountain Recreation Area Wastewater System Solicitation 12445121R0016 Present and Past Performance Assessment

The Forest Service of the United States Department of Agriculture is conducting a source selection to award a contract for George Washington and Jefferson National Forest, Virginia, Bolar Mountain Waste Water Treatment Plant Replacement. An Offeror has identified you as a reference to provide past or recent performance information about a specific contract. Please complete the enclosed questionnaire electronically and return it no later than (July 15, 2021) to the email address below. Thank you for your assistance.

//signed// USDA Contracting Specialist (Richard.Huffman@usda.gov) Performance Assessment Ratings:

Please use the ratings below to assess the contractor’s performance.

Blue/Excellent (E)

The contractor’s performance meets all contractual requirements, and exceeds many of them. The contractor may have had a few minor problems for which it took corrective actions that effectively resolved the problem.

Green/Good (G)

The contractor’s performance meets contractual requirements. The contractor had some minor problems for which the corrective actions taken satisfactorily resolved the problem.

Yellow/Marginal (M)

The contractor’s performance does not meet some contractual requirements. The contractor encountered serious problems for which the corrective actions were only marginally effective.

Red/Unacceptable (U)

The contractor’s performance does not meet most contractual requirements and recovery was not in a timely manner. The contractor had serious problem(s) for which its corrective actions were ineffective.

Do not return this questionnaire to the contractor

Please provide the information requested below. Please enter the letter rating (E, G, M, U or N/A) for each question in the “Rating” column and provide an explanation in the “Explanation” column. Rows will expand to accept all information typed. If you have any questions, please contact the Contracting Officer.

NOTE: For any adverse rating (Marginal (M) or Unacceptable (U)), FAR 15.306 requires that contractors be allowed to comment on the adverse rating. Therefore, detailed information to support the rating is REQUIRED (e.g., The rater should explain the events that took place and explain why corrective action did not resolve the problem). Please do not adversely rate the contractor if the Government was at fault.

1. Contract Information

1.1 Contractor’s Name

1.2 Agency/Client Name

1.3 Agency/Client Address

1.4 Agency/Client Phone

1.5 Agency/Client Program Manager

Name and Contact Information (phone and e-mail) Name:

Phone:

E-mail

1.6 Program Name

1.7 Type of Contract

1.8 Contract Number

1.9 Period of Performance

1.10 Contract Status – Active or Complete

1.11 Is evaluation based on contractor performance as a prime or as a subcontractor?

1.12 Program Description – please describe the system, include the benefits,and rate the complexity of the system

2. Technical

2.1 How would you rate the contractor’s ability to design and implement a solution to solve the business problem, meet all functional requirements and be flexible enough to support future needs?

2.2 How would you rate the system’s reliability? Does the system function without fault and continue functioning should it encounter a fault?

2.3 How would you rate the systems’ maintainability and flexibility for future enhancements?

2.4 How would you rate the effectiveness of the contractor’s software development processes and procedures?

2.5 How would you rate the contractor’s ability to train users and support staff?

2.6 How would you rate the technical qualifications of the staff?

2.7 How would you rate the system documentation produced by the contractor?

2.8 How would you rate contractor’s methods and procedures for preparing stakeholders to transition from the current business processes to new ones created by implementing the new system?

3. Management

3.1 How would you rate the contractor’s ability to manage the entire project and keep you informed of project status?

3.2 How would you rate the contractor’s ability to deliver products and reach milestones on-time, according the project schedule?

3.3. How would you rate the contractor’s ability to assess and manage project risks?

3.4 How would you rate the contractor’s ability to manage project scope and requests for change?

3.5 How would you rate the contractor’s ability to manage its sub-contractors and partners?

3.6 How would you rate the contractor’s ability to ensure sufficient resources were available to perform the scheduled work?

3.7 How would you rate the contractor’s ability to communicate internally between management and staff?

3.8 Was there evidence of key personnel recruitment and retention incentives?

3.9 How would you rate the contractor’s ability to control and manage costs?

3.10 Were billings accurate, complete and on time?

4. Quality

4.1 How would you rate the contractor’s ability to deliver products and services that meet the agreed to standards for quality?

4.2 Hou would you rate the contractors’ Quality Assurance Plan and the contractors’ adherence to it?

4.3 How would you rate the contractor’s ability to identify and resolve problems?

5. Customer Satisfaction

5.1 How would you rate the contractor’s ability to provide a high level of communication, customer service and satisfaction?

5.2 Did the contractor demonstrate a business-like concern for customer interests?

5.3 How well did the contractor’s employees and subcontractors conduct themselves in a professional and business-like manner?

6. General

Explanation

6.1 What were the contractor’s strengths?

6.2 What were the contractor’s weaknesses?

6.3 Did the contractor’s solution allow the program to achieve the estimated benefits? Does the system still support its intended purpose and provide the expected benefits?

6.4 How well did the contractor live up to what was in the original work proposal?

6.5 If you had the opportunity would you use this contractor again? If so, what would you change about how you managed them?