Miscellaneous Voice Services RFP 20-002-651

Wayne County Regional Educational Service Agency (WCRESA) in partnership with Oakland Schools issued Request for Proposal 20-002-651 for miscellaneous voice services to support school districts across Wayne and Oakland Counties in Michigan. The procurement seeks multiple service categories including Centrex voice service (215 lines), ISDN PRI circuits (33 circuits), SIP trunking (779 estimated circuits), plain old telephone service (578 estimated circuits), long distance service, and cellular fax solutions. Suppliers must provide comprehensive pricing for each service type on a per-line, per-call, per-minute, or per-trunk basis, along with installation costs, setup fees, and contract specifications. A pre-bid meeting was held on March 5, 2020, at WCRESA's offices in Wayne, Michigan, with video conference participation available. Written supplier questions were due by 2:00 p.m. on Monday, March 9, 2020, with responses provided by Thursday, March 12, 2020. Proposals were due by 12:00 p.m. on Friday, March 20, 2020, with supplier presentations scheduled for a date to be determined, and preferred supplier selection and project start date targeted for April 2020. The contract term is three years beginning July 1, 2020, with two optional one-year renewal periods if mutually agreeable. Key evaluation criteria include supplier flexibility in migrating between services without early termination charges, with preference given to vendors responding to multiple service categories. All suppliers must provide references from clients in the Metropolitan Detroit area for all service categories, certificates of liability insurance, notarized ethical standards and conflict of interest affidavits, statements of qualifications, and certifications regarding debarment, nondiscrimination, and Iran economic sanctions compliance. All proposals must remain valid for a minimum of 120 days from submission.

The RFP does not indicate specific set-aside designations or restrictions limiting participation to particular types of organizations or disadvantaged enterprises. No incumbent vendors or current contractors are identified in the solicitation documents. WCRESA maintains a multi-gigabit MPLS network with private fiber connectivity and confirms that every location has Internet connectivity, which suppliers must integrate with and support. The agency notes that voice services are not eligible under the E-Rate program and this RFP is not E-Rate compliant. Vendors may include discount, promotion, or credit lines in their proposals, and suppliers may propose alternative solution formats beyond the provided bid proposal form, including managed VOIP hosted solutions with ATA devices and burstable trunks as optional offerings. The RFP reserves the right to accept or reject proposals in whole or in part and to negotiate further with selected suppliers, though the Master Service Agreement must be signed as presented with limited exceptions to terms and conditions requiring written justification. No specific budget or award value range is disclosed in the available solicitation documents.