UNSPSC 80141619: Customer relationship center CRC management services

UNSPSC 80141619 Customer relationship center CRC management services is a Commodity code capturing state and local government demand for strategic communications, marketing, public relations, and advertising services delivered on a contract or as-needed basis. State and local buyers use this code to solicit firms for consumer-facing campaigns, stakeholder engagement programs, media relations support, crisis communications, brand management, event promotion, and integrated multi-channel advertising and marketing support that drive public awareness, enrollment, visitation, or behavioral change across constituent groups.

State and local issuing bodies soliciting under this code span state economic development and tourism offices, county convention and visitors bureaus, city departments of transportation, transit authorities, school districts, state health and human services agencies, and special-purpose districts. The Texas Office of the Governor and its Economic Development and Tourism Office are standout repeat buyers, issuing multiple solicitations for tourism public relations and marketing services in target international markets (Mexico, Australia/New Zealand, Asia). Recent representative opportunities include the Texas Department of Agriculture's Summer Media Campaign RFP (5510001089, due August 6, 2026) seeking digital advertising, social media management, and creative development; Columbus Consolidated Government's Community Engagement Services RFP (PE70662NONST2027000000117, due August 21, 2026) for EPA Brownfield Grant public engagement coordination; Pinellas County's domestic public relations services RFP (260424RFP, due April 23, 2026) targeting U.S. and Canadian tourism markets with a five-year contract value of approximately $875,000; and the City of Milpitas's on-call Communications and Marketing Support Services RFP (26155, due July 28, 2026) for video production, graphic design, and media planning. Geographic activity is concentrated in Texas, Florida, Georgia, and California, with significant activity also visible in Illinois, Arizona, Michigan, and Ohio. The code sees steady procurement volume across state government, metropolitan counties, and mid-sized cities, reflecting persistent demand for externally contracted communications and brand management as jurisdictions navigate competing priorities for in-house capacity.