UNSPSC 80141619: Customer relationship center CRC management services

UNSPSC 80141619 Customer relationship center CRC management services is a Commodity code that state and local governments use to procure communications, marketing, and public engagement support services. Recent opportunities show agencies buying strategic communications planning, media relations, creative content production, social media management, community outreach, campaign execution, and performance reporting on behalf of diverse departments and constituencies—from tourism boards and economic development authorities to environmental agencies, transit systems, and cultural institutions. The issuing bodies span municipalities (City of Milpitas, City of Orlando, City of Dallas, City of Fort Lauderdale), counties (Broward County, Pinellas County, Pasco County, Dallas County, Orange County), state agencies (Oregon Department of State Fire Marshal, Texas Department of Transportation, Texas Office of the Governor, Illinois Chief Procurement Office, State of Texas Comptroller of Public Accounts, Mississippi Department of Mental Health, Texas Health and Human Services Commission, Kentucky Historical Society), transit authorities (Orange County Transportation Authority), education bodies (Metropolitan State University of Denver, Region One Education Service Center, Houston City College System, Texas State Technical College), convention and visitors bureaus (Greater Fort Lauderdale CVB, Visit St. Pete-Clearwater), and special-purpose districts (Great Lakes Water Authority, Auraria Higher Education Center). A subset of opportunities target out-of-market service delivery—the Office of the Governor of Texas has solicited PR and marketing services for operations in Mexico, Israel, and Australia/New Zealand to support tourism and trade development.

Recent representative opportunities include the City of Milpitas (RFP 26-155 for on-call communications and marketing support including video production, graphic design, and media planning, due July 28, 2026), Orange County Transportation Authority (RFP 260504 for a multilingual safety awareness and public education program consultant for the OC Streetcar, due September 22, 2026), Oregon Department of State Fire Marshal (RFP S-26000-00017490 for strategic marketing support and services under a wildfire preparedness campaign, due October 9, 2026), the Texas Comptroller of Public Accounts (RFP 304-26-0999AM for integrated advertising services supporting the Texas Unclaimed Property Program on an IDIQ basis), and Broward County Convention & Visitors Bureau (RFP GEN2130519P1 for comprehensive public relations services with approximately 125 service hours monthly, due June 15, 2026, subject to a 15 percent County Business Enterprise participation goal). Geographic activity spans Texas (multiple Office of the Governor RFPs, TxDOT, HHSC, Texas colleges), Florida (Broward County, Pinellas County, Pasco County, City of Orlando), California (Forty Niners Stadium Management, Metropolitan State University of Denver via Auraria Higher Education Center), Oregon, Michigan, Arkansas, Georgia, Illinois, Kentucky, and Colorado. State-level small business preferences appear in several Oregon solicitations (10 percent SBE preference increase and Oregon supplier cost reduction in the State Fire Marshal RFP); Texas routinely requires HUB Subcontracting Plans on larger procurements; and Florida jurisdictions implement County Business Enterprise and Minority Business Enterprise participation goals. Contract terms typically run one to five years with optional renewal periods, and compensation structures range from fixed monthly retainers and hourly rates to time-and-expense agreements and project-based pricing, often with firm cost caps during initial term.