Tourism Contact Center, Data Processing, and Fulfillment Services

This is a Request for Proposal (RFP) issued by the Missouri Department of Economic Development, Division of Tourism for Tourism Contact Center, Data Processing, and Fulfillment Services. The contract period is for one year, effective from the contract start date. The RFP seeks proposals for tourism contact center operations, data processing, and fulfillment services to support the state's tourism program. Key deliverables include handling tourism-related inquiries, processing tourism data, and fulfilling tourism-related materials. Respondents must demonstrate qualifications in these areas. A pre-proposal conference is scheduled for August 19, 2016, and proposals are due by September 1, 2016 at 3:00 PM CDT.

The RFP does not specify any set-aside designations or pricing terms. It is an open solicitation, and the current incumbent provider is not identified. The RFP also does not provide the estimated total contract value or funding requirements and sources. Payment terms are stated as Net 45 Days, and delivery is required on a free on board (FOB) destination basis. The contract will be awarded to serve the State of Missouri, with potential involvement of Clay County and Jefferson City jurisdictions.