Verbatim hearing recorder (VHR) services contract for hearings conducted by SSA OHO at HOS, prss, and COV sites in region 04-1, which encompasses georgia and florida
Active Indefinite Delivery Contract Awarded Last action
- Contract number
- 28321323DR0460003
- Awardee
-
Business Support Services Of Salem, Inc. UEI NX7LRYFNB4F3
- Awarding agency
-
Social Security Administration
- Task orders
- 3 $5,252,481 obligated
Award facts
- Opportunity
-
- Solicitation for Region 4-1 VHR Services Solicitation · 28321323RR0400004 · Posted Jun 9, 2023
- Combined order value
- $5,252,481 Current and potential, with all options
- Last date to order 95% complete
- IDV ceiling 49% used
- $10,634,889.00
- Award type
- Single award
- Who can order
- Only the awarding agency
- Contracting staff
- NAICS code
- 561410 Document Preparation Services
- Set-aside
- Total Small Business
- Competition
- Full and Open Competition after exclusion of sources · 3 offers Negotiated Proposal / Quote
- Pricing
- Firm Fixed Price
- Legislative mandates
-
- Service Contract Act FAR subpart 22.10
Award details come from SAM.gov/FPDS.
About this IDV
The Social Security Administration awarded a single-award Indefinite Delivery Contract to Business Support Services Of Salem, Inc., a small business, with a ceiling of $10,634,889 on September 1, 2023, to provide verbatim hearing recorder services. The contract carries a total small business set-aside.
Work is performed at hearing offices in Georgia and Florida within SSA's Southeast Region Sub-Region 4-1, with places of performance in Atlanta, Salem, and Tampa. The IDIQ procures digital audio recording and verbatim transcription services for Social Security Disability Insurance and Supplemental Security Income appeal hearings conducted in multiple formats—in-person, video teleconference, telephone, and video proceedings—at SSA hearing offices and satellite locations throughout the designated regions.
The contract runs through December 31, 2026. Three delivery orders have been issued under this IDIQ. The most recent modification, awarded December 2, 2025, fully funded Option Year 2 for $2,170,740 with a completion date of December 31, 2026 and performance centered in Tampa, Florida. An earlier delivery order, awarded January 1, 2025, valued at $1,717,335 and performed in Salem, Oregon, extended through December 31, 2025. The initial delivery order, awarded October 30, 2023, carried a ceiling of $1,775,430 with performance in Atlanta, Georgia and an ultimate completion date of December 31, 2024.
The originating solicitation, posted June 9, 2023 with a due date of July 5, 2023, was set aside for total small business.
Task orders
Transactions
| Action | Obligated | Date |
|---|---|---|
| Other Administrative Action | $0 | |
| Supplemental Agreement for work within scope | $0 | |
| Exercise an Option | $0 | |
| Other Administrative Action | $0 | |
| Other Administrative Action | $0 | |
| Exercise an Option | $0 | |
| Supplemental Agreement for work within scope | $0 | |
| Other Administrative Action | $0 | |
| Original award | $6,660 |
Quick answers
Who was awarded contract 28321323DR0460003?
28321323DR0460003 was awarded to Business Support Services Of Salem, Inc. by Social Security Administration on September 1, 2023.
How much is contract 28321323DR0460003 worth?
Orders under 28321323DR0460003 have obligated $5,252,481. 28321323DR0460003's own ceiling is $10,634,889.
How many orders have been placed under contract 28321323DR0460003?
3 orders have been placed under 28321323DR0460003, the latest on December 2, 2025.
Who can order from contract 28321323DR0460003?
28321323DR0460003 is a single award indefinite delivery contract. Only the awarding agency can place orders on it.
Was contract 28321323DR0460003 competed?
The extent of competition for 28321323DR0460003 was full and open competition after exclusion of sources. The government received 3 offers. It was set aside: Total Small Business.
On GovTribe
See this IDV's full record
- Every order and transaction
- The awardee's other awards and teaming partners
- Similar IDVs and recompete opportunities
- Ask GovTribe AI about this IDV