Federal Supply Schedule 47QRAA19D001A

Active Awarded Last action

Contract number
47QRAA19D001A
Awardee
Awarding agency
Task orders
6

Award facts

Opportunity
Last date to order 79% complete
IDV ceiling
$2,800,000.00
Award type
Multiple award
Who can order
All agencies
Set-aside
No set-aside
Competition
Full and Open Competition Negotiated Proposal / Quote
Pricing
Fixed Price with Economic Price Adjustment
Legislative mandates

Award details come from SAM.gov/FPDS.

About this IDV

Written by GovTribe AI ·

GSA's Federal Acquisition Service awarded a Federal Supply Schedule contract to Hendall Inc. on November 21, 2018, with a ceiling value of $2.8 million and performance through November 20, 2028.

The contract covers 13 Special Item Numbers spanning video and film production, web marketing, training, exhibit design, and marketing research, with a maximum order limit of $1 million per order. Hendall's GSA labor portfolio includes 53 unique categories ranging from Customer Service Representative I at $32.19 per hour through Project Manager III at $209.97 per hour, spanning high school equivalent through master's degree education levels, with no security-cleared positions offered. The price list supports both domestic and overseas delivery.

Under this Multiple Award Schedule vehicle, Hendall has received six task orders valued at $129.6 million. Recent significant delivery orders include the Administration for Children and Families' ORR National Call Center and Sexual Abuse Hotline contract, awarded September 25, 2025, for $52.4 million (firm fixed price, Rockville, Maryland, through September 29, 2030); a second ACF delivery order issued September 30, 2026, for $42.4 million (firm fixed price, Washington, DC, through September 29, 2030); the Centers for Medicare and Medicaid Services' Medicare Part C and D monitoring and evaluation order, awarded August 31, 2023, for $9.23 million (time and materials, Rockville, Maryland, through August 30, 2028, with American Institutes for Research providing personnel and call center infrastructure support); and CMS's BPCI Advanced compliance and technical support order, awarded March 12, 2024, for $3.6 million (time and materials, Windsor Mill and Milford Mill, Maryland, through June 30, 2026).

Task orders

Task order Ordering agency Obligated Awarded
ORR national call center and sexual abuse hotline 7571MN26F80094 Assistant Secretary for Financial Resources $10,204,388
ACF ORR national call center (NCC) and sexual abuse hotline (SAH) support 140D0425F0920 Interior Business Center (DO) $9,951,348
The purpose of this work is to obtain the services of a qualified vendor to provide 508 support as well as management… 75FCMC24F0056 Centers for Medicare and Medicaid Services $3,601,284
Monitoring and evaluation of medicare part c and d plan sponsors customer service and pharmacy call centers 75FCMC23F0120 Centers for Medicare and Medicaid Services $7,376,382
National implementation of the medicare fee-for-service cahps survey data collection and data file preparation 75FCMC21F0087 Centers for Medicare and Medicaid Services $10,358,224
Bundled payments for care improvement advanced (bpci advanced)model management and technical support services 75FCMC19F0037 Centers for Medicare and Medicaid Services $11,675,628

Transactions

Action Obligated Date
Other Administrative Action PA0028 $0
Other Administrative Action PSA920 $0
Other Administrative Action PSA917 $0
Other Administrative Action PS0027 $0
Other Administrative Action PSA914 $0
Other Administrative Action PSA909 $0
Other Administrative Action PSA907 $0
Other Administrative Action PA0025 $0
Other Administrative Action PSA905 $0
Other Administrative Action PSA904 $0
Other Administrative Action PS0024 $0
Other Administrative Action PSA897 $0
Other Administrative Action PS0023 $0
Other Administrative Action PSA892 $0
Other Administrative Action PS0022 $0
Other Administrative Action PSA893 $0
Other Administrative Action PSA888 $0
Other Administrative Action PSA887 $0
Other Administrative Action PSA885 $0
Other Administrative Action PA0020 $0
Other Administrative Action PA0019 $0
Other Administrative Action PS0018 $0
Other Administrative Action PSA883 $0
Other Administrative Action PA0017 $0
Other Administrative Action PSA882 $0
Other Administrative Action PSA869 $0
Other Administrative Action PSA868 $0
Exercise an Option PO0008 $0
Other Administrative Action PS0015 $0
Add Subcontract Plan PO0014 $0
Other Administrative Action PA0013 $0
Rerepresentation PS0011 $0
Other Administrative Action PA0012 $0
Other Administrative Action PSA863 $0
Other Administrative Action PA0010 $0
Other Administrative Action PSA856 $0
Other Administrative Action PA0007 $0
Other Administrative Action PSA853 $0
Other Administrative Action PA0006 $0
Other Administrative Action PSA847 $0
Other Administrative Action PSA842 $0
Other Administrative Action PSA839 $0
Other Administrative Action PSA837 $0
Other Administrative Action PSA834 $0
Other Administrative Action PSA832 $0
Other Administrative Action PSA826 $0
Other Administrative Action PA0005 $0
Other Administrative Action PSA824 $0
Other Administrative Action PSA821 $0
Other Administrative Action PSA812 $0
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Subawards

Subcontractor Amount Awarded
International Rescue Committee, Inc. ACF ORR NATIONAL CALL CENTER (NCC) AND SEXUAL ABUSE HOTLINE (SAH) SUPPORT The purpose of this Subcontract Agreement is to provide subject matter expertise and… $777,368
American Institutes For Research In The Behavioral Sciences MONITORING AND EVALUATION OF MEDICARE PART C AND D PLAN SPONSORS CUSTOMER SERVICE AND PHARMACY CALL CENTERS The purpose of this Subcontract Agreement is to… $2,518,658
Press Ganey Associates LLC NATIONAL IMPLEMENTATION OF THE MEDICARE FEE-FOR-SERVICE CAHPS SURVEY DATA COLLECTION AND DATA FILE PREPARATION The purpose of this Subcontract Agreement is to… $6,227,267

Quick answers

Who was awarded contract 47QRAA19D001A?

47QRAA19D001A was awarded to Hendall Inc. by Federal Acquisition Service (General Services Administration) on November 21, 2018.

How much is contract 47QRAA19D001A worth?

47QRAA19D001A's own ceiling is $2,800,000.

How many orders have been placed under contract 47QRAA19D001A?

6 orders have been placed under 47QRAA19D001A, the latest on September 30, 2026.

Who can order from contract 47QRAA19D001A?

47QRAA19D001A is a multiple award federal supply schedule. All agencies can place orders on it.

Is contract 47QRAA19D001A part of a contract vehicle?

Yes. 47QRAA19D001A is part of Multiple Award Schedule (MAS).

Was contract 47QRAA19D001A competed?

The extent of competition for 47QRAA19D001A was full and open competition.

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