Delivery Order 47QRAA19D001A-140D0425F0920
- The Substance Abuse and Mental Health Services Administration (SAMHSA) awarded a delivery order contract to Hendall Inc. valued at $10.26 million on November 15, 2022, to operate and manage the SAMHSA Contact Center. This cost-plus award fee contract will run through May 14, 2026, and will be performed in Potomac, Maryland. The award was made without a set-aside designation. Hendall Inc., a for-profit subchapter S corporation registered in SAM.gov since 2007, specializes in professional services...
- This is a firm fixed-price delivery order awarded by the U.S. Army Contracting Command to Hendall Inc., a for-profit subchapter S corporation. The contract, valued at $79,434.24, is for option year two of administrative support services and does not have a set-aside designation. Hendall Inc. is a key government contractor that provides a wide range of professional services to multiple agencies within the Department of Health and Human Services (HHS), including the Substance Abuse and Mental...
- This is a federal contract awarded by the Centers for Medicare and Medicaid Services (CMS) to Hendall Inc., a for-profit subchapter S corporation, for the monitoring and evaluation of Medicare Part C and D plan sponsors' customer service and pharmacy call centers. The contract has a ceiling value of $9,228,942.00 and an ultimate completion date of August 30, 2028. The contract is a delivery order under the Multiple Award Schedule (MAS) contract vehicle. This contract is not set aside for any...
- This is a federal contract award to the National Opinion Research Center (NORC), a non-profit research organization, by the Administration for Children and Families. The purpose of the contract is to provide SERVICES IN SUPPORT OF HS2K. The contract is a Delivery Order with a Time and Materials pricing type, valued at $4,034,351.00. The award date is September 30, 2024, with an ultimate completion date of September 30, 2028. The contract is not a set-aside. NORC is the prime contractor and may...
- This is a cost-plus-award-fee delivery order awarded by the Substance Abuse and Mental Health Services Administration (SAMHSA) to Hendall Inc., a for-profit subchapter S corporation, for $8,073,226.00. The contract is for materials development and editorial services under SAMHSA's Indefinite Delivery/Indefinite Quantity (IDIQ) contract known as SAMHSA 3. The contract has an ultimate completion date of September 21, 2025. Hendall Inc. is an established SAMHSA contractor, having received...
- This federal contract award, W91ZLK15D0007|0024, was issued by the U.S. Army Research, Development and Engineering Command (RDECOM) to Hendall Inc., a for-profit subchapter S corporation, for administrative support services. The $79,281.60 firm fixed-price delivery order has an ultimate completion date of September 23, 2017. Hendall Inc. is a key contractor for the Department of Health and Human Services (HHS), providing a range of professional services such as instructional design, training, IT...
- This is a federal contract awarded by the Department of Health and Human Services' (HHS) Administration for Children and Families (ACF) Office of Head Start (OHS) to Hendall Inc., a small business prime contractor. The contract, valued at $32,532,480, is for the Head Start Information and Communication Center (HSICC) support services, which include managing and enhancing the Early Childhood Learning and Knowledge Center website, promoting resources, managing the OHS contact center, and providing...
- This is a Delivery Order with a Firm Fixed Price valued at $69,504.96 awarded to Hendall Inc., a for-profit Subchapter S corporation, by the U.S. Army Research, Development and Engineering Command (RDECOM). The contract provides Administrative Support Services for Option Year Two, with a performance period ending on September 23, 2018. Hendall Inc. is an established federal contractor with a broad portfolio of services, particularly for the Department of Health and Human Services (HHS) and its...
- The U.S. Department of Health and Human Services (HHS) Administration for Children and Families (ACF) awarded a $2,027,233.20 cost-plus-fixed-fee delivery order contract to BCFS Health and Human Services, a non-profit organization, to establish a virtual call center that will allow disaster survivors to directly contact ACF for services. The contract has an ultimate completion date of April 24, 2021 and does not have a set-aside designation. BCFS Health and Human Services, the prime...
- This is a firm fixed price delivery order awarded to The Providencia Group LLC, a minority-owned, Hispanic American small business, by the Department of Health and Human Services (HHS) for a National Call Center and Sexual Abuse Hotline task order. The contract has a ceiling value of $11,935,120.55 and a period of performance through December 29, 2025, with a 3-month option to extend. The Providencia Group, which holds a GSA Multiple Award Schedule (MAS) contract, has previously received HHS...
- Multiple Award Schedule (MAS)Master GSA Schedule
- 47QRAA19D001AFederal Supply Schedule
- 47QRAA19D001A-140D0425F0920Delivery Order
The Administration for Children and Families (ACF) awarded a delivery order to Hendall Inc. on September 25, 2025, for continued support of the National Call Center (NCC) and Sexual Abuse Hotline (SAH). This firm fixed-price contract, issued under the General Services Administration Multiple Award Schedule (MAS), carries a ceiling value of $52.35M with an ultimate completion date of September 29, 2030. The award includes Modification 1, which corrects an invoice schedule error for Option Period 2 and incorporates Work Direction No. 2015-5229. No set-aside designation was applied to this contract. The work will be performed in Rockville, Maryland. Hendall Inc., a for-profit subchapter S corporation, brings extensive experience delivering contact center management and support services to HHS agencies. The company has established a track record with ACF and other HHS components including the Substance Abuse and Mental Health Services Administration (SAMHSA), Centers for Medicare and Medicaid Services (CMS), and the National Institutes of Health (NIH), providing services spanning instructional design, training, IT solutions, and professional support. This delivery order represents continued fulfillment of critical support services for ACF's national hotline operations, leveraging Hendall's demonstrated expertise in managing large-scale contact center operations and specialized services related to child welfare and abuse prevention programs.
Mod # | Description | ReasonForModification | Federal Obligation | Date |
|---|---|---|---|---|
| P00001 | Other Administrative Action | $0 | 11/19/25 |