Crystal Williams

Crystal Williams, operating as International Training Associates, is a woman-owned, minority-owned small disadvantaged business sole proprietorship that delivers instructor-led respectful workplace, soft skills, and professional development training to federal agencies as a prime contractor competing under full-and-open and small-business set-aside vehicles. Based in Palm Harbor, Florida, the vendor holds SBA certifications as a Women-Owned Small Business, Self-Certified Small Disadvantaged Business, and Economically Disadvantaged Women-Owned Small Business.

The vendor's capability portfolio centers on instructor-led training in respectful workplace conduct, leadership development, emotional intelligence, personal effectiveness, and workplace culture initiatives. Recent representative work includes a $119,636 delivery order from the National Oceanic and Atmospheric Administration (NOAA) in July 2025 under a single-award indefinite delivery contract for respectful workplace training to NOAA's Office of Marine and Aviation Operations, multiple delivery orders ranging from $7,600 to $56,925 to the same customer through 2026, and a $26,600 purchase order from the Defense Counterintelligence and Security Center in June 2024 for soft skills training, with Year 2 supplemental funding in June 2025 bringing the total to $15,200 for one training class.

Customer concentration is extreme. The Department of Housing and Urban Development (HUD) dominates by dollar value, accounting for 24 awards worth $16.6 million combined potential value across the vendor's entire award portfolio; however, the source data reflect an anomalous historical spike in HUD work. NOAA accounts for 20 awards worth $3.1 million, representing the vendor's active current customer base. The vendor sits on three HUD indefinite delivery contracts (IDC 1305M224D0024 with 14 task orders worth $447 thousand, IDC HUDDCOPC23712 with 4 task orders worth $3.3 million, and IDC HUDDCOPC23371 with 2 task orders worth $3.1 million), and holds a single-award $2.455 million IDC with NOAA through September 30, 2029 established in October 2024, from which multiple delivery orders have been called in 2025 and 2026.

Recent activity shows growth in the past three years—five awards in 2023 and 2025, three in 2024, and ten in 2026 to date—driven primarily by NOAA delivery orders. Four awards totaling $143 thousand face ultimate completion in the next twenty-four months, creating modest recompete exposure. The vendor operates entirely as a prime (100% of awards) with no subcontractor footprint, competing across Total Small Business set-asides and full-and-open vehicles. Award values typically range from $3,800 to approximately $120,000 per delivery order, with training performed at government facilities in Washington, D.C. and Palm Harbor, Florida. The vendor's NAICS category concentration reflects professional and management development training (43 awards), administrative management consulting (13 awards), and human resources consulting (4 awards).

ITA is a human resources consulting firm with a global practice in human resource consulting, coaching and training. ITA provides training design, program evaluation and assessment services.