Veterans Outreach Center, Inc.

Veterans Outreach Center, Inc., a tax-exempt non-profit organization headquartered in Rochester, New York, specializes in providing comprehensive support services to homeless and chronically homeless veterans. The organization, registered with SAM.gov since February 2009, focuses exclusively on delivering emergency and transitional housing, case management, clinical staffing, and employment services designed to facilitate veteran transition to permanent housing and long-term employment stability. Through its demonstrated track record of effective service delivery to at-risk veteran populations in upstate New York, Veterans Outreach Center, Inc. has become a key partner of the U.S. Department of Veterans Affairs in addressing veteran homelessness within the VISN 2 service area.

Through federal contract awards, Veterans Outreach Center, Inc. has demonstrated consistent capability in delivering Homeless Chronically Homeless Veterans (HCHV) housing services, emergency residential housing, and transitional housing programs to veterans experiencing homelessness. The organization has received multiple delivery orders from the Department of Veterans Affairs Veterans Integrated Service Network 2 (VISN 2), with contract values ranging from $20,586 to $365,365 for individual delivery orders. These contracts have provided funding for up to 180 days of residential housing combined with rehabilitative services, clinical staffing, and case management interventions. All prime federal contract awards have been issued without small business set-aside designations, reflecting Veterans Outreach Center, Inc.'s status as a non-profit entity. Additionally, the organization has received sub-award funding through multiple grants administered by the City of Rochester City Hall, including emergency shelter services (awarded July 22, 2024), emergency shelter programming (July 26, 2023, and July 28, 2023), and Emergency Solutions Grant funding (September 21, 2021). Veterans Outreach Center, Inc. has also been identified as a sub-recipient under an Innovation Awards grant from All Rise For Justice (awarded August 15, 2024), which supports improvement in participant outcomes within veteran treatment courts through enhanced case management and supervision programming.

Veterans Outreach Center, Inc. has successfully competed for and received prime federal grant awards under multiple VA and Department of Labor programs. The organization holds a $253,871 Project Grant from the VA under the Homeless Providers Grant and Per Diem Program (CFDA 64.024), awarded October 1, 2025, with performance through September 30, 2028, providing case management funding to increase housing stability for veterans. Additionally, Veterans Outreach Center, Inc. received $150,567 in Project Grant funding through the same VA GPD program on August 28, 2023, focused on case management services for housing stability. The organization also received per diem operational funding for transitional housing beds through a Project Grant awarded August 28, 2023, with completion through September 30, 2025. A significant capital grant of $1.1 million was awarded August 20, 2021, under the VA Homeless Providers Grant and Per Diem Program to reduce congregate living and create individual living units for homeless veterans. Supporting operational costs for case management and transitional housing beds, Veterans Outreach Center, Inc. received additional Project Grant funding on August 20, 2021, from the VHA Under Secretary for Health. Furthermore, the organization was awarded an employment-focused Project Grant effective July 1, 2022, through June 30, 2025, from the Department of Labor's Veterans Employment and Training Service (VETS) under the Homeless Veterans' Reintegration Program (HVRP), which provided employment services and job training to veterans experiencing or at-risk of homelessness to achieve competitive employment and long-term job stability.

Veterans Outreach Center, Inc. currently holds an Indefinite Delivery/Indefinite Quantity (IDIQ) multiple-award contract with the Department of Veterans Affairs Veterans Integrated Service Network 2, awarded January 1, 2024, with an ultimate completion date of December 31, 2026, and a total ceiling value of $1,826,825. This master contract authorizes the organization to deliver Homeless Chronically Homeless Veterans (HCHV) housing services and comprehensive supportive care programming to veterans in the Rochester, New York area. Under this IDIQ framework, VISN 2 has issued three firm fixed price delivery orders totaling $848,598 across the contract performance period. The first delivery order, effective January 1, 2024 through December 31, 2024, valued at $143,898, included a notation of decreased excess funds. The second delivery order, awarded January 1, 2025 through December 31, 2025, valued at $339,335, continued Option 1 HCHV program funding. The most recent delivery order, effective January 1, 2026 through December 31, 2026, valued at $365,365, represents Option 2 HCHV homeless housing services. All services under this IDIQ contract are performed in Rochester, New York 14620 and support the VA's Community Based Health Care for Homeless Veterans program, enabling Veterans Outreach Center, Inc. to deliver transitional housing, case management, clinical staffing, and rehabilitative services to facilitate homeless veteran transition to permanent housing stability.