Valley Administrative Services LLC

Valley Administrative Services LLC, a woman-owned, minority-owned HUBZone small business based in Luray, Virginia, provides staffed after-hours and working-hours call center operations and administrative support services to U.S. diplomatic missions worldwide, operating as a prime contractor on all federal awards with no subcontract footprint. The firm competes in full-and-open procurements without set-aside designation — all 40 awards in the recent footprint carry "No Set-Aside Used" status — despite holding multiple SBA certifications including HUBZone, woman-owned small business, minority-owned business, economically disadvantaged woman-owned small business, and self-certified small disadvantaged business.

The Department of State dominates Valley's customer base, accounting for 88% of awards by count and 97% of combined potential value. The Bureau of European and Eurasian Affairs places 26 awards totaling $3.4 million in combined potential value, representing the overwhelming majority of the footprint; subsidiary State bureaus (US Embassy London, Bureau of African Affairs, Bureau of East Asian and Pacific Affairs, Bureau of Near Eastern Affairs, and Bureau of Western Hemisphere Affairs) collectively account for nine awards worth $314 thousand. The single non-State customer is the Department of Agriculture Forest Service, which awarded a $49.7 thousand Total Small Business set-aside purchase order in April 2024 for enterprise field traveler tracking and check-in/check-out system support. Valley's work centers on telephone operator services — staffed switchboard and after-hours answering support — for embassy missions across Europe (Romania, Italy, Czechia, Sweden, Germany, Poland, Spain, Belgium, Denmark, Luxembourg, Ireland, Austria, Switzerland, Russia), Africa (Egypt, Zimbabwe, Namibia), the Western Hemisphere (Dominican Republic), the Middle East (Jordan), and East Asia (South Korea). Two representative awards illustrate the scale: a $72.3 thousand delivery order issued May 1, 2026, for Mission Poland regional switchboard services (working-hours call center operations), and a $47.2 thousand purchase order issued February 17, 2026, for after-hours call center support at an unnamed Russian location, both extending through March or February 2027.

Valley holds two active indefinite delivery contracts with the Bureau of European and Eurasian Affairs. The primary vehicle is a single-award IDC awarded April 1, 2026, with a $2.7 million ceiling running through March 31, 2027, procuring regional switchboard and after-hours call center services across multiple European missions; seven delivery orders totaling approximately $169 thousand have been issued to date under this contract. A second single-award IDC, awarded September 22, 2025, carries a $141.3 thousand ceiling for after-hours call center services supporting the U.S. Embassy in London through September 21, 2027, with four one-year option periods; two delivery orders valued at $27.8 thousand each have been issued. Valley also performed under two legacy IDCs (19GE5020D0018 and 19GE5025D0062) that generated five and two task orders respectively before expiration. The firm was active under an earlier single-award IDC valued at $122.3 thousand (September 2020 through September 2025) that funded multiple London embassy call center task orders between 2022 and 2024.

Activity has accelerated sharply — from one award in 2022 to 21 in 2026 — though the combined potential value remains modest at $3.9 million, with only $822 thousand obligated to date (21% of potential value). Nineteen awards with combined potential value of $479 thousand face ultimate completion within the next twenty-four months, representing significant recompete exposure across the European and broader State Department mission portfolio. Valley's work geography spans two continents and thirteen countries, with place of performance split between overseas locations (where embassy operations occur) and domestic performance (Luray, Virginia for Belgium regional switchboard operations). The firm's NAICS concentration is split between Telephone Answering Services (21 awards) and Telemarketing Bureaus and Other Contact Centers (11 awards), consistent with its core telephone operator staffing and administrative support posture. No parent vehicles besides the State Department's two active and two legacy IDCs appear in the footprint.

Valley Administrative Services, LLC is committed to excellence and creating innovative, flexible administrative support and management solutions for our Federal, State and Tribal clients. We implement a strategic approach to using best practices in contact center management, facilities operations, public outreach and employee relations. The cost-effective, comprehensive solutions we offer are the invaluable results of years of focused leadership and project management. Our diverse staff has the resources, access to the tools, teams and partners needed to ensure maximum performance and productivity across your program. Based 90-miles from Washington, DC in Page County, Virginia: We are your HUBZone partner.