Scriptpro USA Inc.

ScriptPro USA Inc., a Mission, Kansas-based manufacturer of pharmacy automation equipment and software, operates as a child entity of ScriptPro LLC and delivers robotic prescription dispensing systems, workflow management software, and technical support services to federal healthcare and correctional facilities primarily as a prime contractor (100% of federal prime awards). The company competes full-and-open across most awards, though a significant share of contract wins derive from original-equipment-manufacturer (OEM) status that justifies sole-source awards under FAR Part 6.302-1 when third-party servicing would void equipment warranties.

ScriptPro's federal customer base centers on the Department of Veterans Affairs—by far its primary customer—alongside the Indian Health Service, Department of Defense military health system, and Bureau of Prisons. The top VA service networks dominate potential value: Veterans Integrated Service Network 12 anchors $511.2 million across 172 awards, VISN 17 carries $141.8 million across 108 awards, and VISN 20 holds $56.2 million across 95 awards. The broader top five customers account for 37% of combined potential value. Indian Health Service leads by award count (1,324 awards, $136.1 million), reflecting routine equipment leases, maintenance calls, and system upgrades across tribal healthcare facilities, but the VA's deeper dollars and multi-year blanket purchase agreements (BPAs) represent the cornerstone of ScriptPro's federal business. Recent work includes a $2.7 million preventative maintenance and software services BPA with VISN 20 (through May 2028), a $2.4 million support-and-maintenance BPA with VISN 4 (through June 2029), and a $3.35 million comprehensive system BPA with VISN 22 delivering robotic dispensing systems and support across New Mexico, California, and Arizona locations. The company operates primarily under the GSA Medical Equipment and Supplies Schedule (FSS-65-II-A), which carries 3,646 task orders worth $805.4 million in combined potential value—the dominant parent vehicle.

ScriptPro's core offering—robotic prescription dispensing systems (CRS 150, CRS 225, and SP 200 models), pill counting and validation equipment (Eyecon 9430), pharmacy workflow management software, and comprehensive field service support—targets the specific pain point of automating medication dispensing in healthcare settings. Recent representative contract awards illustrate this portfolio: a $1.55 billion robotic pharmacy dispensing system award to VISN 16 in New Orleans (five-year performance through August 2030), a $1.22 million ScriptPro equipment upgrade delivery order to VISN 22 in San Diego (September 2027 completion), a $857.9 million pharmacy support services delivery order to VISN 19 in Cheyenne (through September 2026), a $2.54 million automated pharmacy dispensing system for Indian Health Service locations in Lawton, Carnegie, and Anadarko (March 2031 completion), and a $681 thousand emergency-department medication delivery system installation for VISN 17 (August 2027, Total Small Business set-aside). Smaller-dollar awards ($7K–$50K) dominate the federal correctional facility base, where ScriptPro provides rental and lease services to Bureau of Prisons locations, typically issued as child calls against parent BPAs.

ScriptPro's award trajectory has grown modestly year-over-year: 220 awards in 2022, declining to 191 in both 2023 and 2024, then rising to 238 in 2025, with 85 awards to date in 2026. The recompete cliff is material: 189 awards with ultimate completion within the next twenty-four months carry combined potential value of $86.6 million, creating renewal opportunity for competitors and competitive exposure for the vendor. The company's NAICS footprint reflects medical device manufacturing (4,859 awards under Surgical and Medical Instrument Manufacturing) and equipment leasing (263 awards), with PSC codes concentrated in medical instruments, equipment maintenance, and equipment leasing.

Service Contract Inventory data reveal ScriptPro's federal services activity (above the $150,000 reporting threshold) as modest in volume: $13.3 million SCI-reportable invoicing across FY2022–FY2024, with 9.6 FTEs in FY2022, 8.9 in FY2023, and 9.8 in FY2024. Government-paid hourly rates on federal services contracts ran from a 10th percentile of $132.55/hr to a median of $272.71/hr and 90th percentile of $502.64/hr, reflecting a mix of field technicians and senior engineering labor. SCI captures only a narrow slice of ScriptPro's federal business; the vast majority of dollars flow through equipment procurement, leasing, and maintenance task orders on the GSA schedule rather than labor-hour service contracts. The vendor reports zero sub-hours share on prime records and holds no named subcontractor relationships in the visible award base—ScriptPro operates as a fully integrated OEM manufacturer and service provider rather than a systems integrator or reseller of third-party technologies, a positioning that reinforces its sole-source and proprietary-technology justifications across federal contracts.