Open Text Inc.

Open Text Inc., a foreign-owned enterprise information management software company headquartered in Menlo Park, California, is a prime contractor on 862 of its 888 recent federal awards (97%), competing on a full and open basis without set-aside designations. The vendor delivers enterprise content management (ECM) software licenses, maintenance services, technical support, and related professional services across civilian and defense agencies, with its award portfolio spanning nearly three decades of federal contracting since 1998.

Open Text's capability footprint centers on proprietary software platforms—Content Suite, Documentum, Captiva, LiveLink, Metastorm, Global 360, and related products—for document management, business process automation, records management, and digital content optimization. Representative prime work includes a $1.948 million Definitive Contract with Defense Logistics Agency Troop Support (January 2023) for annual software licenses and maintenance supporting the Document Access and Control System (DACS), a $1.064 million delivery order from the Defense Health Agency (October 2021) for MRDC Open Text maintenance and LiveLink software support under the GSA Multiple Award Schedule, a $299,754 delivery order from the Department of Health and Human Services Office for Civil Rights (March 2026) for 325 licenses and maintenance services for the Program Information Management System (PIMS), and a $3 million delivery order from U.S. Customs and Border Protection (March 2023) for software support services. The vendor also delivers smaller-scale software license renewals, maintenance contracts, training services, and website management across dozens of federal customer accounts.

Customer concentration is diffuse but anchored by high-dollar federal customers. The top five customers by potential value—the Department of Justice Federal Bureau of Investigation Headquarters Division ($48.6 million across 15 awards), the Department of the Treasury Internal Revenue Service ($31.5 million across 15 awards), the Department of Commerce US Patent and Trademark Office ($29.3 million across 24 awards), the Social Security Administration ($16.8 million across 11 awards), and Defense Logistics Agency Troop Support ($6.4 million across 14 awards)—account for 31% of combined potential value. By award count, the top five are the Smithsonian Institution Office of the Chief Information Officer (41 awards, $1.9 million), the Department of Justice Environment and Natural Resources Division (34 awards, $1.8 million), USPTO (24 awards, $29.3 million), the Census Bureau (20 awards, $488 thousand), and the Department of State Bureau of Overseas Building Operations (16 awards, $1.4 million). The two rankings reveal concentration by dollars in high-value FBI and IRS work while Open Text maintains deep penetration across numerous smaller-dollar agency accounts.

Open Text places the vast majority of task orders under the Information Technology Schedule 70 (247 task orders, $50 million combined potential value) and the GSA Multiple Award Schedule (79 task orders, $16.3 million), with secondary placement under Federal Supply Schedule GS35F0291M (14 task orders, $12.3 million) and several agency-specific IDICs. The vendor's position on these government-wide and agency vehicles enables it to compete for pre-competed task orders across most civilian agencies and select defense customers.

Recent activity reflects stable baseline performance with modest year-over-year variation. Awards per year ran 24–27 through 2024, declining slightly to 21 in 2025 and 7 recorded in 2026 year-to-date (as of May 27, 2026). Thirteen awards with ultimate completion dates in the next twenty-four months carry combined potential value of $2.4 million—a modest recompete exposure relative to the vendor's installed base. The portfolio shows 888 total awards (prime and sub combined, spanning 1998–2026) with $426.6 million combined potential value and $153.2 million in obligated dollars (36% of potential).

Open Text operates as a prime contractor on 97% of awards and as a named subcontractor on 26 recent contracts, predominantly under primes Peraton Enterprise Solutions LLC, CGI Federal Inc., General Dynamics One Source LLC, and Accenture Federal Services LLC, delivering software maintenance, licensing, and infrastructure support in roles such as Federal Student Aid virtual data center support, F-35 information technology services, Los Alamos National Laboratory facilities, and IRS systems programming. Service Contract Inventory data covering FY2022–FY2024 show minimal SCI-reportable invoicing on Open Text's prime records (three prime records identified with $0 invoiced amounts reported) and roughly 6 FTEs at peak (FY2024) across SCI-reportable work, reflecting the SCI dataset's exclusion of software license revenue and goods—metrics that understate Open Text's true federal software business substantially.

The vendor's award concentration by NAICS and PSC reflects its pure-play software and maintenance posture: Software Publishers accounts for 563 awards, Other Computer Related Services for 122, and Custom Computer Programming Services for 59, with Information Technology Software and Annual Software Maintenance Service Plans dominating the PSC distribution (338 and 134 awards respectively). Open Text competes on full and open basis across all award samples reviewed; no set-aside work appears in the recent portfolio.