Pioneer Customer Experience, LLC
Park City, UT Part of GC Services LIMITED Partnership
- UEI
- M3NRN5ZZV6L3
- CAGE
- 89D82
- Primary NAICS
- 561422 Telemarketing Bureaus and Other Contact Centers
- SAM.gov registration
- Active through
Company facts
- Self-certified in SAM.gov
- Entity structure
- Corporate Entity (Not Tax Exempt)
- Other NAICS codes in SAM.gov
- Corporate family
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-
Parent
GC Services LIMITED Partnership · Park City, UT
QAAHVHA7T793
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Parent
GC Services LIMITED Partnership · Park City, UT
QAAHVHA7T793
- SAM.gov registration date
- Physical address
- 1389 Center Dr #200, Park City, UT 84098, USA
- Website
- pioneercx.com
- Employees
- 251-1K
- Estimated annual revenue
- $100M-$250M
- Industry
-
- Industrials
- Commercial & Professional Services
- Professional Services
- SIC code
- 73 Business Services
- Profiles
Registration and certifications come from SAM.gov and the SBA; company details from public web sources. Updated .
Contract obligations by fiscal year
| Fiscal year | Obligated |
|---|---|
| FY2027 To date | $0 |
| FY2026 | -$90,431 |
| FY2025 | $0 |
| FY2024 | $135,642 |
| FY2023 | $131,535 |
Contract vehicles
Contract awards
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About the company
Navient BPO LLC is a for-profit limited liability company registered in SAM.gov, operating as a subsidiary of Navient Corporation. The company provides specialized business process outsourcing services to federal agencies, with a focus on survey support, customer service, and data collection activities. Its primary expertise appears to be in delivering contact center solutions, web-based survey support, and administrative services to civilian government agencies.
Through its federal contract awards, Navient BPO LLC has consistently worked with the Bureau of Labor Statistics (BLS), a civilian agency within the Department of Labor. The company has been awarded multiple delivery order contracts valued at over $1.1 million, specifically focused on survey-related services. These contracts include web-based survey support services and survey non-response follow-up activities. The contracts require the company to have significant experience managing similar projects, with a demonstrated ability to provide customer service and data collection support. Both contract awards were issued without specific set-aside designations, indicating Navient BPO LLC's ability to compete effectively in the open federal marketplace.
Navient BPO LLC holds a Multiple Award Schedule (MAS) contract (ID: 47QTCA20D00ER) with the General Services Administration's Federal Acquisition Service, awarded on September 9, 2020. This five-year, $40 million contract enables the company to provide a range of services including IT services, financial advising, management consulting, and contact center solutions to federal agencies. Under this MAS contract, the company has already received two significant task orders from the Bureau of Labor Statistics, demonstrating its capability to deliver specialized services across multiple domains. The contract is set to run until September 8, 2025, providing Navient BPO LLC with a substantial platform to continue offering its services to federal government entities.
Quick answers
Is Pioneer Customer Experience, LLC registered in SAM.gov?
Yes. Pioneer Customer Experience, LLC's SAM.gov registration is active through July 29, 2027.
Which contract vehicles does Pioneer Customer Experience, LLC hold?
Pioneer Customer Experience, LLC holds a place on 1 federal contract vehicle: MAS.
How much has Pioneer Customer Experience, LLC received in federal contracts?
Federal contracts obligated $176,747 to Pioneer Customer Experience, LLC in fiscal years 2023 through 2027.
What is Pioneer Customer Experience, LLC's most recent federal award?
Pioneer Customer Experience, LLC's most recent federal contract award is The PPI requires contract work to assist with survey non-response follow-up and customer service activities with survey… (1605C524F00028), from Office of the Assistant Secretary for Administration and Management, on September 27, 2024.
On GovTribe
See Pioneer Customer Experience, LLC's full federal record
- Federal contract awards
- IDV awards
- Contract vehicles
- Funding analysis by agency, NAICS and set-aside
- Similar vendors