Web-based survey support
Ended Awarded Last action
- Contract number
- 1605C521F00042
- Awardee
-
Pioneer Customer Experience, LLC UEI M3NRN5ZZV6L3 Part of Navient Corporation
- Awarding agency
-
Office of the Assistant Secretary for Administration and Management
Department of Labor
- Obligated
- $377,841
Award facts
- Opportunity
-
- 1605C521Q00072 Solicitation number
- Contract value 100% obligated
- $377,840.60 Current and potential, with all options
- Completion date 100% complete
- Current and potential, with all options
- Contracting staff
- Funding agency
- Bureau of Labor Statistics Department of Labor
- NAICS code
- 522310 Mortgage and Nonmortgage Loan Brokers
- PSC
- R702 Support- Management: Data Collection
- Set-aside
- No set-aside
- Competition
- Full and Open Competition · 6 offers Multiple Award, Fair Opportunity
- Pricing
- Firm Fixed Price
- Place of performance
- Washington, DC 20210, USA
- Legislative mandates
-
- Clinger-Cohen Act FAR part 39
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Other Administrative Action | -$5,386 | |
| Other Administrative Action | $0 | |
| Exercise an Option | $131,535 | |
| Exercise an Option | $127,692 | |
| Supplemental Agreement for work within scope | $0 | |
| Supplemental Agreement for work within scope | $0 | |
| Original award | $124,000 |
About this award
This modification de-obligates $5.4K in excess funds from delivery order 1605C5-21-F-00042, originally awarded to Pioneer Customer Experience, LLC (operating as Navient BPO LLC, a subsidiary of Navient Corporation) by the Bureau of Labor Statistics. The underlying contract, valued at approximately $377.8K, provides web-based survey support services to assist BLS with data collection efforts in support of its statistical programs. The work is performed in Washington, DC, and was awarded on a firm fixed price basis without set-aside designation, indicating open competition. This delivery order was issued under the General Services Administration's Multiple Award Schedule (MAS) contract, which streamlines federal procurement by allowing agencies to task order from pre-competed vendor schedules.
Navient BPO LLC has demonstrated sustained capability in delivering survey support and customer service solutions to BLS, with multiple contract awards focused on web-based survey tools and data collection assistance. The company's work supports BLS's core mission of collecting and analyzing labor statistics through various survey methodologies. The de-obligation of excess funds reflects contract closeout activities as the delivery order approaches its ultimate completion date of September 26, 2024, ensuring accurate accounting of government resources and contract performance under the established ceiling value.
Quick answers
Who was awarded contract 1605C521F00042?
1605C521F00042 was awarded to Pioneer Customer Experience, LLC by Office of the Assistant Secretary for Administration and Management (Department of Labor) on September 27, 2021.
How much is contract 1605C521F00042 worth?
The government has obligated $377,841 on 1605C521F00042.
Which agency awarded contract 1605C521F00042?
Office of the Assistant Secretary for Administration and Management (Department of Labor) awarded 1605C521F00042, with funding from Bureau of Labor Statistics (Department of Labor).
Is contract 1605C521F00042 an order under another contract?
Yes. 1605C521F00042 is a delivery order under 47QTCA20D00ER, a federal supply schedule, on Multiple Award Schedule (MAS).
Was contract 1605C521F00042 competed?
The extent of competition for 1605C521F00042 was full and open competition. The government received 6 offers.
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